leeh Posted July 31, 2013 ID:709146 Share Posted July 31, 2013 Hello,Two nights ago my laptop suddenly became unresponsive when trying to open a program or do anything at all. Sometimes the program opens eventually after a long wait and other times not at all. I am getting error messages like MF manager has stopped working and Host process for windows services has stopped working. I have shut down and restarted several times, sometimes successfully getting to the start up screen but again unresponsive when I try to open a program. Other times it won't shut down and I have to force it to close down. The last time it restarted without an internet connection. I hope someone can point me in the right direction to solve the problem as it is unusable at present. Thank you! Link to post Share on other sites More sharing options...
Firefox Posted July 31, 2013 ID:709203 Share Posted July 31, 2013 Hello and What is the make and model of this laptop? Have you ran any hardware diagnostics on it, tested the RAM and hard drive for example? Maybe we can look at some logs and see if we can find what's going on.... Please run the following scans and post back the logs and we'll take a look at what's going on. STEP 01 Please create an mbam-check log:Download mbam-check.exe from here and save it to your desktopDouble-click on mbam-check.exe to run it, it should then open a log filePlease do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next postSTEP 02 Please run the following scanner and send back the logs. Download DDS from one of the locations below and save to your Desktop dds.scr dds.com Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it. How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed. Then double click dds.scr or dds.com to run the tool. Click the Run button if prompted with an Open File - Security Warning dialog box. A black DOS console should open and run for a moment.When done, DDS will open two (2) logs:DDS.txtAttach.txtSave both reports to your desktopPlease include the following logs in your next reply as an attachment: DDS.txt and Attach.txt You can ignore the note about zipping the Attach.txt fileSTEP 03 Please download MiniToolBox save it to your desktop and run it. Checkmark the following check-boxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList DevicesList Users, Partitions and Memory size.List Minidump FilesClick Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using Reset FF Proxy Settings option Firefox should be closed. Thanks Link to post Share on other sites More sharing options...
leeh Posted August 1, 2013 Author ID:709817 Share Posted August 1, 2013 Thank you so much for your reply. The make and model of the laptop is a HP CQ60-212TU. Initially I ran the systems memory check which reported that all was fine, when I tried to do the check disk however the application failed to work. I also tried to run Malwarebytes, however the laptop suddenly closed down and restarted - not before I noticed that 5 objects were detected. I am currently attempting to get the laptop to the point where it might be responsive so that I can follow your instructions and will report back as soon as I can get an internet connection. At the moment I am struggling to contact you via an older machine (which perhaps I should run your suggested diagnostics on as well as it's very sluggish?). Thank you again! Lee Link to post Share on other sites More sharing options...
Firefox Posted August 1, 2013 ID:709839 Share Posted August 1, 2013 Well being that you started to run a scan, and then the computer just rebooted could be that infection causing that, so its best to have the experts help you get it cleaned up. If you do manage to get those tools ran and the logs collected post them over in the Malware removal section as instructed below. Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware. Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers Thank you Link to post Share on other sites More sharing options...
leeh Posted August 1, 2013 Author ID:709886 Share Posted August 1, 2013 Have just managed to successfully download the programs and am attaching the logs. Should I wait until you view them before posting a topic to Malware removal?attach.txtCheckResults.txtdds.txtResult.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 2, 2013 Root Admin ID:709943 Share Posted August 2, 2013 The computer is either infected or has some serious conflicts going on. I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.Thanks Link to post Share on other sites More sharing options...
leeh Posted August 2, 2013 Author ID:709951 Share Posted August 2, 2013 Thank you, I will do that. Link to post Share on other sites More sharing options...
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