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Vista laptop unresponsive


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Two nights ago my laptop suddenly became unresponsive when trying to open a program or do anything at all.  Sometimes the program opens eventually after a long wait and other times not at all.  I am getting error messages like MF manager has stopped working and Host process for windows services has stopped working.


I have shut down and restarted several times, sometimes successfully getting to the start up screen but again unresponsive when I try to open a program.  Other times it won't shut down and I have to force it to close down. 


The last time it restarted without an internet connection.


I hope someone can point me in the right direction to solve the problem as it is unusable at present.


Thank you!


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Hello and :welcome:

What is the make and model of this laptop? Have you ran any hardware diagnostics on it, tested the RAM and hard drive for example?

Maybe we can look at some logs and see if we can find what's going on....

Please run the following scans and post back the logs and we'll take a look at what's going on.


Please create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop



Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool.

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt

    You can ignore the note about zipping the Attach.txt file


Please download MiniToolBox save it to your desktop and run it.

Checkmark the following check-boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using Reset FF Proxy Settings option Firefox should be closed.


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Thank you so much for your reply.  The make and model of the laptop is a HP CQ60-212TU. 


Initially I ran the systems memory check which reported that all was fine, when I tried to do the check disk however the application failed to work.  I also tried to run Malwarebytes, however the laptop suddenly closed down and restarted - not before I noticed that 5 objects were detected. 


I am currently attempting to get the laptop to the point where it might be responsive so that I can follow your instructions and will report back as soon as I can get an internet connection.  At the moment I am struggling to contact you via an older machine (which perhaps I should run your suggested diagnostics on as well as it's very sluggish?). 


Thank you again!





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Well being that you started to run a scan, and then the computer just rebooted could be that infection causing that, so its best to have the experts help you get it cleaned up. If you do manage to get those tools ran and the logs collected post them over in the Malware removal section as instructed below.

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

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