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5 Malicious Software Found, MalwareBytes Did not Remove

brzdy
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brzdy

brzdy

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I had a problem opening Norton earlier, so I tried downloaded malwarebytes and I was not able to run it.  I restarted my computer and then was able to open norton and download malwarebytes, I did a quick scan with malwarebytes and I have 5 malicious software on my computer, I then clicked Remove Selected, and restarted my pc, but then when I did another quick scan the same 5 things came up, I don't know how to get rid of these the 5 things that come up are:

 

Stolen.Data (File)

Stolen.Data (Folder)

Trojan.FakeAlert (Registry Value)

Malware.Trace (Registry Key)

Trojan.Agent (Registry Value)

 

Protection: Enabled
 
7/30/2013 5:55:23 PM
MBAM-log-2013-07-30 (18-20-12).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 212525
Time elapsed: 7 minute(s), 9 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 1
HKCU\Software\DC3_FEXEC (Malware.Trace) -> No action taken.
 
Registry Values Detected: 2
HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon|shell (Trojan.FakeAlert) -> Data: %APPDATA%\Microsoft\update.exe,explorer.exe -> No action taken.
HKCU\Software\Microsoft\Windows\CurrentVersion\Run|work (Trojan.Agent) -> Data: %APPDATA%\Microsoft\update.exe -> No action taken.
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 1
C:\Users\nick\AppData\Roaming\dclogs (Stolen.Data) -> No action taken.
 
Files Detected: 1
C:\Users\nick\AppData\Roaming\dclogs\2013-07-30-3.dc (Stolen.Data) -> No action taken.
 
(end)
 

 

I also did a quickscan with Norton and none of these came up, I am currently doing a full system scan with norton.  I really need help.

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brzdy

brzdy

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The log from MBAM shows that you did not tell it to remove the infections.  Please run MBAM again and do a Quick Scan and this time tell it to fix it.

 

Then reboot and rescan again and let me know if it still shows in the logs after the removal.

 

Thanks

Do you mean to just press "Remove Selected?  If so I did that, I have tried scanning with malware bytes and pressing "Remove Selected" three times, and below are logs from what the sticky thread says.

 

.
AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: Norton Internet Security *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\system32\dwm.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
C:\Windows\system32\svchost.exe -k apphost
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe
C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
C:\Program Files (x86)\TeamViewer\Version8\TeamViewer_Service.exe
C:\Program Files\Viscosity\ViscosityService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\WUDFHost.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskhostex.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16.4.4206.722_x64__8wekyb3d8bbwe\LiveComm.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
C:\Windows\System32\RuntimeBroker.exe
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
C:\Users\nick\AppData\Roaming\Microsoft\update.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\notepad.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uWinlogon: Shell = C:\Users\nick\AppData\Roaming\Microsoft\update.exe,explorer.exe
mWinlogon: Userinit = userinit.exe,
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ips\ipsbho.dll
BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\coieplg.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\coieplg.dll
uRun: [work] C:\Users\nick\AppData\Roaming\Microsoft\update.exe
mRun: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [CLVirtualDrive] "C:\Program Files (x86)\CyberLink\Power2Go8\VirtualDrive.exe" /R
mRun: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
StartupFolder: C:\Users\nick\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\windows.lnk - C:\Users\nick\AppData\Roaming\Microsoft\update.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
TCP: NameServer = 192.168.1.230 64.233.207.8
TCP: Interfaces\{3D5E1E35-B44F-4D75-A080-1CB601822BDF} : DHCPNameServer = 8.8.8.8 8.8.4.4
TCP: Interfaces\{5A451449-BDD1-4077-B031-3782EE7AABEE} : DHCPNameServer = 192.168.1.230 64.233.207.8
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\28.0.1500.72\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe -s
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\nick\AppData\Roaming\Mozilla\Firefox\Profiles\ifr05d98.default\
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.153\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20513.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\windows\SysWOW64\Adobe\Director\np32dsw.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_8_800_94.dll
FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
FF - ExtSQL: 2013-07-25 14:03; {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\coFFPlgn
FF - ExtSQL: 2013-07-25 14:04; {BBDA0591-3099-440a-AA10-41764D9DB4DB}; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\IPSFFPlgn
FF - ExtSQL: 2013-07-28 05:46; {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}; C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\Windows\System32\Drivers\amd_sata.sys [2012-7-23 79528]
R0 amd_xata;amd_xata;C:\Windows\System32\Drivers\amd_xata.sys [2012-7-23 26280]
R0 SymDS;Symantec Data Store;C:\Windows\System32\Drivers\NISx64\1404000.028\symds64.sys [2013-7-26 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\Drivers\NISx64\1404000.028\symefa64.sys [2013-7-26 1139800]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\BASHDefs\20130715.001\BHDrvx64.sys [2013-7-15 1393240]
R1 ccSet_NIS;Norton Internet Security Settings Manager;C:\Windows\System32\Drivers\NISx64\1404000.028\ccsetx64.sys [2013-7-26 169048]
R1 CLVirtualDrive;CLVirtualDrive;C:\Windows\System32\Drivers\CLVirtualDrive.sys [2013-6-8 92536]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\IPSDefs\20130727.001\IDSviA64.sys [2013-7-29 513184]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\Drivers\NISx64\1404000.028\ironx64.sys [2013-7-26 224416]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\Drivers\NISx64\1404000.028\symnets.sys [2013-7-26 433752]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2013-6-8 98208]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2012-8-2 239616]
R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2012-8-6 361984]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2012-8-10 85504]
R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2012-7-9 35232]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-7-30 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-7-30 701512]
R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccsvchst.exe [2013-7-26 144368]
R2 Skype C2C Service;Skype C2C Service;C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-7-12 3289472]
R2 TeamViewer8;TeamViewer 8;C:\Program Files (x86)\TeamViewer\Version8\TeamViewer_Service.exe [2013-7-28 4153184]
R2 ViscosityService;Viscosity Service;C:\Program Files\Viscosity\ViscosityService.exe [2013-7-28 46680]
R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\Drivers\AtihdW86.sys [2012-7-17 98472]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-7-27 138912]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\Drivers\mbam.sys [2013-7-30 25928]
R3 RSP2STOR;Realtek PCIE CardReader Driver - P2;C:\Windows\System32\Drivers\RtsP2Stor.sys [2013-6-8 266896]
R3 RTL8168;Realtek 8168 NT Driver;C:\Windows\System32\Drivers\Rt630x64.sys [2013-6-8 683664]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\Drivers\usbfilter.sys [2013-6-8 57000]
R3 WirelessButtonDriver;HP Wireless Button Driver Service;C:\Windows\System32\Drivers\WirelessButtonDriver64.sys [2012-8-3 20288]
S0 SymELAM;Symantec ELAM Driver;C:\Windows\System32\Drivers\NISx64\1404000.028\symelam.sys [2013-7-26 23448]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-6-21 162408]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 iaStorA;iaStorA;C:\Windows\System32\Drivers\iaStorA.sys [2012-7-31 645952]
S3 SmbDrv;SmbDrv;C:\Windows\System32\Drivers\Smb_driver_AMDASF.sys [2013-6-8 41272]
S3 SmbDrvI;SmbDrvI;C:\Windows\System32\Drivers\Smb_driver_Intel.sys [2013-6-8 43832]
S3 visctap0901;Viscosity Virtual Adapter V9.1;C:\Windows\System32\Drivers\visctap0901.sys [2013-7-28 38856]
.
=============== Created Last 30 ================
.
2013-07-30 23:53:58 -------- d-----w- C:\Users\nick\AppData\Roaming\dclogs
2013-07-30 23:38:49 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
2013-07-30 23:38:49 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-07-30 03:41:15 67632 ----a-w- C:\Windows\System32\msln.exe
2013-07-30 03:30:52 -------- d-----w- C:\Users\nick\AppData\Roaming\Malwarebytes
2013-07-30 03:30:37 -------- d-----w- C:\ProgramData\Malwarebytes
2013-07-30 00:38:12 1539702 ----a-w- C:\Users\nick\AppData\Roaming\Microsoft\update.exe
2013-07-29 14:37:58 -------- d-----w- C:\Users\nick\AppData\Local\gtk-2.0
2013-07-29 14:37:55 -------- d-----w- C:\Users\nick\.thumbnails
2013-07-29 01:58:56 -------- d-----w- C:\Program Files\Common Files\Viscosity
2013-07-29 01:30:43 -------- d-----w- C:\Users\nick\AppData\Roaming\Viscosity
2013-07-29 01:28:58 38856 ----a-w- C:\Windows\System32\drivers\visctap0901.sys
2013-07-29 01:28:58 -------- d-----w- C:\Program Files\Viscosity
2013-07-28 23:31:02 144384 ----a-w- C:\Windows\System32\tssdisai.dll
2013-07-28 23:10:24 1075424 ----a-w- C:\ProgramData\Microsoft\WDExpress\11.0\1033\ResourceCache.dll
2013-07-28 22:54:48 -------- d-----w- C:\Program Files (x86)\Common Files\Microsoft
2013-07-28 22:54:26 -------- d-----w- C:\Program Files (x86)\Windows Kits
2013-07-28 22:51:22 -------- d-----w- C:\Program Files (x86)\Microsoft Help Viewer
2013-07-28 22:48:18 -------- d-----w- C:\Program Files (x86)\Microsoft SQL Server
2013-07-28 22:48:17 -------- d-----w- C:\Program Files\Microsoft SQL Server
2013-07-28 22:47:33 -------- d-----w- C:\Program Files\Microsoft SQL Server Compact Edition
2013-07-28 22:45:22 -------- d-----w- C:\Program Files (x86)\Microsoft Visual Studio 11.0
2013-07-28 22:43:08 -------- d-----w- C:\ProgramData\Package Cache
2013-07-28 13:58:54 -------- d-----w- C:\Users\nick\AppData\Roaming\TeamViewer
2013-07-28 13:56:36 -------- d-----w- C:\Program Files (x86)\TeamViewer
2013-07-28 12:45:54 -------- d-----r- C:\Program Files (x86)\Skype
2013-07-28 05:24:27 78200 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-07-28 05:24:26 693112 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-07-27 20:04:01 -------- d-----w- C:\Users\nick\jagexcache
2013-07-27 02:16:56 433752 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\symnets.sys
2013-07-27 02:16:56 23448 ----a-r- C:\Windows\System32\drivers\NISx64\1404000.028\symelam.sys
2013-07-27 02:16:55 796760 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\srtsp64.sys
2013-07-27 02:16:55 493656 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\symds64.sys
2013-07-27 02:16:55 36952 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\srtspx64.sys
2013-07-27 02:16:55 224416 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\ironx64.sys
2013-07-27 02:16:55 169048 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\ccsetx64.sys
2013-07-27 02:16:55 1139800 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\symefa64.sys
2013-07-27 02:16:26 -------- d-----w- C:\Windows\System32\drivers\NISx64\1404000.028
2013-07-26 22:28:09 -------- d-----w- C:\Users\nick\AppData\Roaming\uTorrent
2013-07-26 22:20:36 17888 ----a-w- C:\Windows\System32\msvcr100_clr0400.dll
2013-07-26 22:20:33 17888 ----a-w- C:\Windows\SysWow64\msvcr100_clr0400.dll
2013-07-26 22:13:15 -------- d-----w- C:\Users\nick\AppData\Local\Vitalwerks
2013-07-26 22:11:59 148480 ----a-w- C:\Windows\System32\poqexec.exe
2013-07-26 22:11:59 132608 ----a-w- C:\Windows\SysWow64\poqexec.exe
2013-07-26 22:00:27 17536 ----a-w- C:\ProgramData\Microsoft\windowssampling\Sqm\Manifest\Sqm3.bin
2013-07-26 21:54:48 1838080 ----a-w- C:\Windows\System32\DWrite.dll
2013-07-26 21:54:48 1421312 ----a-w- C:\Windows\SysWow64\DWrite.dll
2013-07-26 21:54:46 6987528 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-07-26 21:54:08 3552768 ----a-w- C:\Windows\System32\tquery.dll
2013-07-26 21:52:59 95744 ----a-w- C:\Windows\System32\drivers\hidbth.sys
2013-07-26 21:51:44 83688 ----a-w- C:\Windows\System32\mcupdate_AuthenticAMD.dll
2013-07-26 21:51:43 2842112 ----a-w- C:\Windows\System32\WMVDECOD.DLL
2013-07-26 21:51:43 2620928 ----a-w- C:\Windows\SysWow64\WMVDECOD.DLL
2013-07-26 21:49:23 1889280 ----a-w- C:\Windows\System32\crypt32.dll
2013-07-26 21:49:22 1569792 ----a-w- C:\Windows\SysWow64\crypt32.dll
2013-07-26 21:49:21 68096 ----a-w- C:\Windows\System32\cryptsvc.dll
2013-07-26 21:49:21 141312 ----a-w- C:\Windows\System32\cryptnet.dll
2013-07-26 21:49:21 1255936 ----a-w- C:\Windows\System32\certutil.exe
2013-07-26 21:49:21 109056 ----a-w- C:\Windows\SysWow64\cryptnet.dll
2013-07-26 21:49:21 1013248 ----a-w- C:\Windows\SysWow64\certutil.exe
2013-07-26 21:45:48 830464 ----a-w- C:\Windows\System32\wbem\WmiPrvSD.dll
2013-07-26 21:44:55 1690624 ----a-w- C:\Windows\System32\GdiPlus.dll
2013-07-26 19:46:21 -------- d-----w- C:\Users\nick\AppData\Roaming\Philipp Winterberg
2013-07-26 19:46:07 -------- d-----w- C:\Program Files (x86)\Free RAR Extract Frog
2013-07-26 19:12:27 -------- d-----w- C:\Users\nick\AppData\Local\gegl-0.2
2013-07-26 19:12:27 -------- d-----w- C:\Users\nick\.gimp-2.8
2013-07-26 19:10:17 -------- d-----w- C:\Program Files\GIMP 2
2013-07-26 19:08:59 -------- d-----w- C:\Users\nick\AppData\Local\Programs
2013-07-26 19:05:08 -------- d-----w- C:\Users\nick\AppData\Roaming\hpqlog
2013-07-26 19:05:07 -------- d-----w- C:\Users\nick\AppData\Local\Hewlett-Packard
2013-07-26 07:55:23 11264 ----a-w- C:\Windows\SysWow64\SPORDER.DLL
2013-07-26 06:11:51 -------- d-----w- C:\Users\nick\AppData\Local\Macromedia
2013-07-26 05:46:28 -------- d-----w- C:\Users\nick\AppData\Local\Adobe
2013-07-26 05:42:21 -------- d-----w- C:\Users\nick\AppData\Local\ElevatedDiagnostics
2013-07-26 05:42:18 -------- d-----w- C:\Users\nick\AppData\Local\Diagnostics
2013-07-26 04:10:08 96168 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2013-07-26 04:01:45 867240 ----a-w- C:\Windows\SysWow64\npDeployJava1.dll
2013-07-26 04:01:45 789416 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2013-07-26 02:27:46 31232 ----a-w- C:\Windows\System32\drivers\tap0901.sys
2013-07-26 01:47:54 -------- d-----w- C:\Users\nick\AppData\Roaming\WildTangent
2013-07-26 01:36:45 -------- d-----w- C:\Users\nick\AppData\Local\CyberLink
2013-07-25 21:37:58 -------- d-----w- C:\Users\nick\AppData\Local\Google
2013-07-25 21:36:52 -------- d-----w- C:\Users\nick\AppData\Local\Apps
2013-07-25 21:36:51 -------- d-----w- C:\Users\nick\AppData\Local\Deployment
2013-07-25 21:28:47 -------- d-----w- C:\Program Files (x86)\Common Files\Symantec Shared
2013-07-25 21:11:31 -------- d-----w- C:\Users\nick\AppData\Local\AMD
2013-07-25 21:10:32 -------- d-----w- C:\Users\nick\AppData\Local\ATI
2013-07-25 21:08:35 -------- d-----r- C:\Users\nick\Searches
2013-07-25 21:08:35 -------- d-----r- C:\Users\nick\Contacts
2013-07-25 21:05:31 -------- d-----w- C:\Users\nick\AppData\Local\Power2Go8
2013-07-25 21:05:23 -------- d-----w- C:\Users\nick\AppData\Roaming\Synaptics
2013-07-25 21:03:51 -------- d-----w- C:\Users\nick\AppData\Local\VirtualStore
2013-07-25 21:03:26 -------- d-----w- C:\Users\nick\AppData\Local\Packages
2013-07-12 21:42:18 6129024 ----a-w- C:\Program Files (x86)\Mozilla Firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}\components\SkypeFfComponent.dll
2013-07-12 21:42:18 6129024 ----a-w- C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}\components\SkypeFfComponent.dll
.
==================== Find3M  ====================
.
2013-07-27 02:19:25 177312 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2013-06-11 23:43:37 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-06-11 23:43:00 2877440 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-06-11 23:26:20 2241024 ----a-w- C:\Windows\System32\wininet.dll
2013-06-11 23:25:16 3958784 ----a-w- C:\Windows\System32\jscript9.dll
2013-06-08 09:02:07 29480 ----a-w- C:\Windows\SysWow64\msxml3a.dll
2013-06-08 09:02:06 499712 ----a-w- C:\Windows\SysWow64\msvcp71.dll
2013-06-08 09:02:06 348160 ----a-w- C:\Windows\SysWow64\msvcr71.dll
2013-06-01 09:25:03 496640 ----a-w- C:\Windows\SysWow64\qedit.dll
2013-06-01 09:21:34 595968 ----a-w- C:\Windows\System32\qedit.dll
2013-05-30 23:14:23 4036096 ----a-w- C:\Windows\System32\win32k.sys
2013-05-23 23:01:46 1300992 ----a-w- C:\Windows\System32\gdi32.dll
2013-05-23 22:27:05 1022464 ----a-w- C:\Windows\SysWow64\gdi32.dll
2013-05-17 02:12:26 819440 ----a-w- C:\Windows\System32\SynCOM.dll
2013-05-17 02:12:26 351984 ----a-w- C:\Windows\SysWow64\SynCom.dll
2013-05-17 02:12:22 524016 ----a-w- C:\Windows\System32\drivers\SynTP.sys
2013-05-17 02:12:22 192240 ----a-w- C:\Windows\System32\SynTPCo19.dll
2013-05-17 02:12:22 151280 ----a-w- C:\Windows\SysWow64\SynTPCom.dll
2013-05-17 02:12:20 264432 ----a-w- C:\Windows\System32\SynTPAPI.dll
2013-05-15 22:37:03 44032 ----a-w- C:\Windows\SysWow64\UXInit.dll
2013-05-15 22:35:49 53760 ----a-w- C:\Windows\System32\UXInit.dll
2013-05-15 02:25:59 888320 ----a-w- C:\Windows\System32\autochk.exe
2013-05-15 02:25:44 542208 ----a-w- C:\Windows\System32\untfs.dll
2013-05-15 02:24:10 793088 ----a-w- C:\Windows\SysWow64\autochk.exe
2013-05-15 02:24:01 482816 ----a-w- C:\Windows\SysWow64\untfs.dll
2013-05-14 13:14:01 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-05-14 09:23:31 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-05-04 07:58:17 120736 ----a-w- C:\Windows\System32\AuthHost.exe
2013-05-04 07:45:29 2233600 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-05-04 07:34:17 446720 ----a-w- C:\Windows\System32\drivers\USBHUB3.SYS
2013-05-04 07:34:17 213248 ----a-w- C:\Windows\System32\drivers\UCX01000.SYS
2013-05-04 07:34:15 284416 ----a-w- C:\Windows\System32\drivers\spaceport.sys
2013-05-04 06:59:56 39424 ----a-w- C:\Windows\System32\wuapp.exe
2013-05-04 06:59:51 1483776 ----a-w- C:\Windows\System32\VSSVC.exe
2013-05-04 06:59:36 812544 ----a-w- C:\Windows\System32\Magnify.exe
2013-05-04 06:59:25 98304 ----a-w- C:\Windows\System32\wudriver.dll
2013-05-04 06:59:25 251904 ----a-w- C:\Windows\System32\WUSettingsProvider.dll
2013-05-04 06:59:25 141824 ----a-w- C:\Windows\System32\wuwebv.dll
2013-05-04 06:59:24 1619968 ----a-w- C:\Windows\System32\wucltux.dll
2013-05-04 06:59:08 13644288 ----a-w- C:\Windows\System32\Windows.UI.Xaml.dll
2013-05-04 06:58:54 328192 ----a-w- C:\Windows\System32\ubpm.dll
2013-05-04 06:58:54 10116096 ----a-w- C:\Windows\System32\twinui.dll
2013-05-04 06:58:49 173568 ----a-w- C:\Windows\System32\storewuauth.dll
2013-05-04 06:58:49 1332736 ----a-w- C:\Windows\System32\sysmain.dll
2013-05-04 06:58:48 330240 ----a-w- C:\Windows\System32\stobject.dll
2013-05-04 06:58:28 93696 ----a-w- C:\Windows\System32\psmsrv.dll
2013-05-04 06:58:02 470528 ----a-w- C:\Windows\System32\netprofmsvc.dll
2013-05-04 06:58:02 151552 ----a-w- C:\Windows\System32\netprofm.dll
2013-05-04 06:58:01 169984 ----a-w- C:\Windows\System32\netplwiz.dll
2013-05-04 06:57:59 17408 ----a-w- C:\Windows\System32\muifontsetup.dll
2013-05-04 06:57:46 560640 ----a-w- C:\Windows\System32\mfmp4srcsnk.dll
2013-05-04 06:57:15 501760 ----a-w- C:\Windows\System32\DevicePairing.dll
2013-05-04 06:57:05 179712 ----a-w- C:\Windows\System32\bisrv.dll
2013-05-04 06:57:05 122368 ----a-w- C:\Windows\System32\biwinrt.dll
2013-05-04 06:57:04 389120 ----a-w- C:\Windows\System32\BCP47Langs.dll
2013-05-04 06:57:04 2305024 ----a-w- C:\Windows\System32\authui.dll
2013-05-04 06:57:00 708096 ----a-w- C:\Windows\System32\AppXDeploymentExtensions.dll
2013-05-04 06:57:00 1131520 ----a-w- C:\Windows\System32\AppXDeploymentServer.dll
2013-05-04 06:56:53 419840 ----a-w- C:\Windows\System32\intl.cpl
2013-05-04 04:58:34 34304 ----a-w- C:\Windows\SysWow64\wuapp.exe
2013-05-04 04:58:14 758784 ----a-w- C:\Windows\SysWow64\Magnify.exe
2013-05-04 04:58:02 83968 ----a-w- C:\Windows\SysWow64\wudriver.dll
2013-05-04 04:58:02 125952 ----a-w- C:\Windows\SysWow64\wuwebv.dll
2013-05-04 04:57:49 10788864 ----a-w- C:\Windows\SysWow64\Windows.UI.Xaml.dll
2013-05-04 04:57:39 8857088 ----a-w- C:\Windows\SysWow64\twinui.dll
2013-05-04 04:57:39 247296 ----a-w- C:\Windows\SysWow64\ubpm.dll
2013-05-04 04:57:35 303616 ----a-w- C:\Windows\SysWow64\stobject.dll
2013-05-04 04:57:16 18432 ----a-w- C:\Windows\SysWow64\npmproxy.dll
2013-05-04 04:57:04 151040 ----a-w- C:\Windows\SysWow64\netplwiz.dll
2013-05-04 04:57:04 115712 ----a-w- C:\Windows\SysWow64\netprofm.dll
2013-05-04 04:57:02 14336 ----a-w- C:\Windows\SysWow64\muifontsetup.dll
2013-05-04 04:56:48 411136 ----a-w- C:\Windows\SysWow64\mfmp4srcsnk.dll
2013-05-04 04:56:14 449536 ----a-w- C:\Windows\SysWow64\DevicePairing.dll
2013-05-04 04:56:06 92160 ----a-w- C:\Windows\SysWow64\biwinrt.dll
2013-05-04 04:56:05 309760 ----a-w- C:\Windows\SysWow64\BCP47Langs.dll
2013-05-04 04:56:05 2035712 ----a-w- C:\Windows\SysWow64\authui.dll
2013-05-04 04:55:58 389632 ----a-w- C:\Windows\SysWow64\intl.cpl
2013-05-04 04:51:38 14848 ----a-w- C:\Windows\System32\rars.rs
2013-05-04 04:48:33 83968 ----a-w- C:\Windows\System32\drivers\hidclass.sys
2013-05-04 04:48:26 27648 ----a-w- C:\Windows\System32\drivers\hidusb.sys
2013-05-04 04:47:02 427520 ----a-w- C:\Windows\System32\drivers\rdbss.sys
2013-05-04 04:10:47 14848 ----a-w- C:\Windows\SysWow64\rars.rs
.
============= FINISH: 18:41:58.67 ===============
 
 
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 8
Boot Device: \Device\HarddiskVolume2
Install Date: 7/25/2013 2:03:05 PM
System Uptime: 7/30/2013 4:51:51 PM (2 hours ago)
.
Motherboard: Hewlett-Packard |  | 188B
Processor: AMD E-300 APU with Radeon HD Graphics | Socket FT1 | 1300/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 274 GiB total, 227.53 GiB free.
D: is FIXED (NTFS) - 23 GiB total, 2.825 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Viscosity Virtual Adapter V9.1
Device ID: ROOT\NET\0000
Manufacturer: Sparklabs
Name: Viscosity Virtual Adapter V9.1
PNP Device ID: ROOT\NET\0000
Service: visctap0901
.
==== System Restore Points ===================
.
RP3: 7/25/2013 9:00:36 PM - Installed Java 7 Update 25
RP4: 7/28/2013 3:42:01 PM - Microsoft Visual Studio Express 2012 for Windows Desktop - ENU
.
==== Installed Programs ======================
.
µTorrent
4 Elements II
Adobe Flash Player 11 Plugin
Adobe Shockwave Player 11.6
AMD APP SDK Runtime
AMD Catalyst Install Manager
AMD Fuel
AMD VISION Engine Control Center
Bejeweled 3
Bonjour
Build-a-lot 4 - Power Source
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Chuzzle Deluxe
Cradle Of Egypt Collector's Edition
Cradle of Rome 2
CyberLink LabelPrint
CyberLink Media Suite 10
CyberLink Power2Go 8
CyberLink PowerDVD
CyberLink YouCam
D3DX10
Energy Star
Entity Framework Designer for Visual Studio 2012 - enu
Farm Frenzy
FATE: The Cursed King
Final Drive Fury
FlatOut 2
Free RAR Extract Frog
GIMP 2.8.6
Google Chrome
Google Update Helper
Governor of Poker 2 Premium Edition
Hewlett-Packard ACLM.NET v1.2.0.0
Hoyle Card Games
HP Customer Experience Enhancements
HP Documentation
HP Games
HP MyRoom
HP Postscript Converter
HP Quick Launch
HP Recovery Manager
HP Registration Service
HP Software Framework
HP Support Assistant
HP Utility Center
HP Wireless Button Driver
Java 7 Update 25
Java Auto Updater
Jewel Match 3
John Deere Drive Green
Luxor Evolved
Mahjongg Dimensions Deluxe: Tiles in Time
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 4 Multi-Targeting Pack
Microsoft .NET Framework 4.5 Multi-Targeting Pack
Microsoft .NET Framework 4.5 SDK
Microsoft Application Error Reporting
Microsoft Help Viewer 2.0
Microsoft Office
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft SQL Server 2012 Data-Tier App Framework 
Microsoft SQL Server 2012 Management Objects 
Microsoft SQL Server 2012 Management Objects  (x64)
Microsoft SQL Server 2012 T-SQL Language Service 
Microsoft SQL Server 2012 Transact-SQL Compiler Service 
Microsoft SQL Server 2012 Transact-SQL ScriptDom 
Microsoft SQL Server Compact 4.0 SP1 x64 ENU
Microsoft SQL Server Data Tools - enu (11.1.20828.01)
Microsoft SQL Server Data Tools Build Utilities - enu (11.1.20828.01)
Microsoft System CLR Types for SQL Server 2012
Microsoft System CLR Types for SQL Server 2012 (x64)
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319
Microsoft Visual C++ 2012 32bit Compilers - ENU Resources
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2012 x64 Debug Runtime - 11.0.50727
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 x86-x64 Compilers
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2012 x86 Debug Runtime - 11.0.50727
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual Studio 2012 Express Prerequisites x64 - ENU
Microsoft Visual Studio 2012 Shell (Minimum)
Microsoft Visual Studio 2012 Shell (Minimum) Interop Assemblies
Microsoft Visual Studio 2012 Shell (Minimum) Resources
Microsoft Visual Studio Express 2012 for Windows Desktop
Microsoft Visual Studio Express 2012 for Windows Desktop - ENU
Microsoft Visual Studio Team Foundation Server 2012 Object Model
Microsoft Visual Studio Team Foundation Server 2012 Object Model Language Pack - ENU
Microsoft Visual Studio Team Foundation Server 2012 Team Explorer
Microsoft Visual Studio Team Foundation Server 2012 Team Explorer Language Pack - ENU
Mortimer Beckett and the Crimson Thief Premium Edition
Mozilla Firefox 22.0 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
Mystery P.I. - Curious Case of Counterfeit Cove
No-IP DUC
Norton Internet Security
Peggle Nights
Penguins!
Polar Bowler
Polar Golfer
Prerequisites for SSDT 
Qualcomm Atheros Driver Installation Program
Realtek Ethernet Controller Driver
Realtek High Definition Audio Driver
Realtek PCIE Card Reader
Roads of Rome 3
Skype Click to Call
Skype™ 6.6
swMSM
Synaptics Pointing Device Driver
Tales of Lagoona
TeamViewer 8
Update for  (KB2504637)
Update for Microsoft Visual Studio 2012 (KB2781514)
Update Installer for WildTangent Games App
Vacation Quest™ - Australia
Viscosity 1.4.5 (1203)
WildTangent Games
WildTangent Games App
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Language Selector
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Software Development Kit
Windows Software Development Kit DirectX x64 Remote
Windows Software Development Kit DirectX x86 Remote
Windows Software Development Kit for Windows Store Apps
Windows Software Development Kit for Windows Store Apps DirectX x64 Remote
Windows Software Development Kit for Windows Store Apps DirectX x86 Remote
Zuma's Revenge
.
==== Event Viewer Messages From Past Week ========
.
7/29/2013 9:13:49 PM, Error: Service Control Manager [7043]  - The Windows Update service did not shut down properly after receiving a preshutdown control.
7/29/2013 1:25:21 PM, Error: Service Control Manager [7031]  - The Norton Internet Security service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
7/27/2013 10:39:58 AM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NlaSvc service.
7/25/2013 2:36:55 PM, Error: Schannel [36888]  - A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 51. The Windows SChannel error state is 900.
.
==== End Of File ===========================
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  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Okay please run the following steps and post back all the logs as ATTACHMENTS by clicking on the More Reply Options button.

Please don't put logs in code or quote tags or copy/paste them into your reply unless you're unable to attach them.

Please enable your system to show hidden files: How to see hidden files in Windows

P2P/Piracy Warning:

  • If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
  • Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
  • If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.
STEP 01

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.
  • Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe
STEP 02

Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.
STEP 03

Please download Malwarebytes Anti-Rootkit from here

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt
STEP 04

Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus
STEP 05

Please download AdwCleaner by Xplode to your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • If prompted by the User Account Control click Yes to allow it to run.
  • Under Actions click on the Delete button.
  • Click OK on all prompts.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the entire contents of that logfile to your next reply.
  • You can find the logfile at C:\AdwCleaner[s1].txt where the number in brackets indicates how often it was run.
STEP 06

button_eos.gif

Please go here to run the online antivirus scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click Scan
  • Wait for the scan to finish
  • If any threats were found, click the 'List of found threats' , then click Export to text file....
  • Save it to your desktop, then please copy and paste that log as a reply to this topic.
STEP 07

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.
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  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

MBAR found and says it removed a rootkit.  The instructions asked you to run MBAR again if anything was found to ensure it was removed.

 

Please go ahead and run MBAR again and check for updates and scan the system again and post back new logs.

 

Then reboot again when MBAR is done and run a new FRST scan and post back that new log as well.

 

Thanks

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