problem to remove a "malware"

[djmarkybr]

Hello guys, i think i have a problem with a malware, first of all i run a program (not malwarebytes) in my PC and it find a malware on a file called ApplicationUpdater. This other program was not able to delete it, so i start searching how i could delete it, and i end up here in the forum, in this post (http://forums.malwarebytes.org/index.php?showtopic=129134), and i downloaded the malwarebytes and do a fullscan and it didn`t find nothing, i don`t know, maybe cause the other program put the file in a quarantine maybe, but i`m worried cause it`s still on my pc, what can i do to check if it`s a malware or not?

 

Thanks

[AdvancedSetup]

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment. 

When done, DDS will open two (2) logs:

1. DDS.txt
2. Attach.txt
   

• Save both reports to your desktop
• Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
  You can ignore the note about zipping the Attach.txt file

 

[djmarkybr]

Here are the logs sir. I forgot to say that this other program "find another malware" on a file called    FlashPlayerUpdateService.exe .

 

Thanks again.

attach.txt

dds.txt

[AdvancedSetup]

Well nothing conclusive in that scan but I do see that you have an iObit program installed so here is a little information about that.

 

Advanced SystemCare 6

 

The company behind this product was found to be stealing our database.
Personally I would not trust installing any software from a company that resorts to stealing someone's technology to sell their product.
Please see the following links and make up your own mind if you want to keep this on your system. If needed I can help you remove it.
 

• IOBit Steals Malwarebytes' Intellectual Property
• IOBit's Denial of Theft Unconvincing
• IOBit Theft Conclusion
• IObit: Trusting Your Antivirus Vendor
• Malwarebytes: IObit Stole Our Signatures Database
• IObit accused of stealing from Malwarebytes

 

 

 

Let's have you go ahead though and run the following steps as it will detect and remove infections for us.  When running these tools you need to close your browser and all other open applications.  If needed please print out the steps before proceeding.

 

 

Please run the following steps and post back all the logs as ATTACHMENTS by clicking on the More Reply Options button.
Please don't put logs in code or quote tags or copy/paste them into your reply unless you're unable to attach them.
Please enable your system to show hidden files: How to see hidden files in Windows

P2P/Piracy Warning:

• If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
• Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
• If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

• Please download ERUNT from one of the following links: Link1 | Link2 | Link3
• ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
• Double click on erunt-setup.exe to Install ERUNT by following the prompts.
• NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
• Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
• Choose a location for the backup.
  • Note: the default location is C:\Windows\ERDNT which is acceptable.
• Make sure that at least the first two check boxes are selected.
• Click on OK
• Then click on YES to create the folder.
• Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

STEP 02
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

• RogueKiller 32-bit | RogueKiller 64-bit
• Quit all running programs.
• For Windows XP, double-click to start.
• For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
• Read and accept the EULA (End User Licene Agreement)
• Click Scan to scan the system.
• When the scan completes Close the program > Don't Fix anything!
• Don't run any other options, they're not all bad!!
• Post back the report which should be located on your desktop.

STEP 03
Please download Malwarebytes Anti-Rootkit from here

• Unzip the contents to a folder in a convenient location.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
• Wait while the system shuts down and the cleanup process is performed.
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
• When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

STEP 04
Please download Junkware Removal Tool to your desktop.

• Shutdown your antivirus to avoid any conflicts.
• Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next reply message
• When completed make sure to re-enable your antivirus

STEP 05
Please download AdwCleaner by Xplode to your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
• If prompted by the User Account Control click Yes to allow it to run.
• Under Actions click on the Delete button.
• Click OK on all prompts.
• You will be prompted to restart your computer. A text file will open after the restart.
• Please post the entire contents of that logfile to your next reply.
• You can find the logfile at C:\AdwCleaner[s1].txt where the number in brackets indicates how often it was run.

STEP 06


Please go here to run the online antivirus scannner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Click Start
• Make sure that the option Remove found threats is unticked
• Click on Advanced Settings and ensure these options are ticked:
  • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
• Click Scan
• Wait for the scan to finish
• If any threats were found, click the 'List of found threats' , then click Export to text file....
• Save it to your desktop, then please copy and paste that log as a reply to this topic.

STEP 07
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

 

 

 

Thanks

[djmarkybr]

These are all the logs sir.

 

As you said about iobit, i read and i`m convinced, but the owner is my notebook is my brother, he is travelling and i can`t uninstall without him allowing me, but i`ll talk to him when he come back, he is the one who uses these utorrents and similars.

 

I found all these programs that you ask me to run very interesting, is there any thread here in the forum talking about them, and how/when use them, or about programs that the admins usually recommend to use when the computer is infected?

 

Thanks again

Addition.txt

AdwCleanerS1.txt

eset scan.txt

FRST.txt

JRT.txt

mbar-log-2013-07-31 (19-31-32).txt

RKreport0_S_07312013_192816.txt

system-log.txt

[AdvancedSetup]

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.
 

fixlist.txt

[djmarkybr]

The log is attached sir, FRST didn`t ask a restart by the way.

 

Just for me to understand, FRST delete the files where it find malware?

 

Thanks again

Fixlog.txt

[AdvancedSetup]

Please run MBAM and check for updates.  Then do a Quick Scan and post back the new log.

 

 
Next, Please visit this webpage and read the ComboFix User's Guide:

• Once you've read the article and are ready to use the program you can download it directly from the link below.
• Important! - Please make sure you save combofix to your desktop and do not run it from your browser
• Direct download link for: ComboFix.exe
• Please make sure you disable your security applications before running ComboFix.
• Once Combofix has completed it will produce and open a log file.  Please be patient as it can take some time to load.
• Please attach that log file to your next reply.
• If needed the file can be located here:  C:\combofix.txt
• NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.

[djmarkybr]

Here are the logs sir.

 

Thanks again

ComboFix.txt

mbam-log-2013-08-02 (00-38-11).txt

[AdvancedSetup]

How is the computer running now?  Are you still seeing any signs of an infection?

 

Next, download Security Check from here or here.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.
  

 

[djmarkybr]

Here are the log sir, i feel that the computer is running ok...none of the programs that i ran find anything very bad right?

 

Thanks

checkup.txt

[AdvancedSetup]

Please uninstall all versions of Java and update your Adobe Reader.

 

Unfortunately some settings for Chrome will have been removed and I'm not aware of any method to restore them without some type of a backup.

 

The computer appears to be clean from infections at this time from what is being shown in the current logs.

[djmarkybr]

So i can go to the add or remove programs and delete everything that refers to Java?

 

i heard that with a system restore i can recover the history, did Secure Check or Combofix create a restore point? Have you heard of this method?

 

Thanks

[AdvancedSetup]

System Restore can recover a lot of things but typically it does not backup items like that. 

 

You can try it if you like, but be forewarned that you potentially might bring back the infection.

 

http://pcsupport.about.com/od/fixtheproblem/ht/system-restore-windows-7.htm

[AdvancedSetup]

Glad we could help.

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