Help

[4447nick]

I booted up my pc in safe mode with networking and installed malawarebytes i did a quickscan it said i had to restart my pc to remove the viruses  i clicked restart and it restarted my pc and ran windows normally and it let me run programs and open files normally then it  stopped letting me open things again and i think its a virus but i restarted my pc in safe mode agaain and ran a quickscan again and this time it diddnt detect anything ill attach the malawarebytes log plz help

MBAM-log-2013-07-29 (11-00-46).txt

[AdvancedSetup]

The log shows that you did not tell it to remove them.   Please try to run in Normal Mode again and start MBAM and check for updates.

Then do another Quick Scan and this time tell it to remove those items unless there is something there that you do want to keep on purpose.

Let me know if you continue to have issues doing the removal or not.

 

Thanks

[4447nick]

It wont let me run malawarebytes in normalmode

[AdvancedSetup]

Please click on the Start menu and locate Malwarebytes and try to run Chameleon under the Tools sub-menu.

 

If that does not work then let me know.

[4447nick]

ok it made another log when it restarted and here it is

mbam-log-2013-07-29 (10-49-47).txt

[4447nick]

it still diddnt work

[4447nick]

pls respond

[AdvancedSetup]

This is not an instant messenger and the process of scanning and removing an infection can potentially take a day or so to do.  It can also be hours between replies.

 

The log shows it removed a lot of junk and it should have asked you to reboot.  Go ahead and reboot the computer and then try to run MBAM again and it should run now on it's own without Chameleon.

 

If after the reboot it still does not run on its own then please do the following steps. 

 

 

Please run the following steps and post back all the logs as ATTACHMENTS by clicking on the More Reply Options button.
Please don't put logs in code or quote tags or copy/paste them into your reply unless you're unable to attach them.
Please enable your system to show hidden files: How to see hidden files in Windows

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STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

• Please download ERUNT from one of the following links: Link1 | Link2 | Link3
• ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
• Double click on erunt-setup.exe to Install ERUNT by following the prompts.
• NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
• Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
• Choose a location for the backup.
  
  • Note: the default location is C:\Windows\ERDNT which is acceptable.
    

  [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe
  

STEP 02
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

• RogueKiller 32-bit | RogueKiller 64-bit
• Quit all running programs.
• For Windows XP, double-click to start.
• For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
• Read and accept the EULA (End User Licene Agreement)
• Click Scan to scan the system.
• When the scan completes Close the program > Don't Fix anything!
• Don't run any other options, they're not all bad!!
• Post back the report which should be located on your desktop.
  

STEP 03
Please download Malwarebytes Anti-Rootkit from here

• Unzip the contents to a folder in a convenient location.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
• Wait while the system shuts down and the cleanup process is performed.
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
• When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt
  

STEP 04
Please download Junkware Removal Tool to your desktop.

• Shutdown your antivirus to avoid any conflicts.
• Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next reply message
• When completed make sure to re-enable your antivirus
  

STEP 05
Please download AdwCleaner by Xplode to your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
• If prompted by the User Account Control click Yes to allow it to run.
• Under Actions click on the Delete button.
• Click OK on all prompts.
• You will be prompted to restart your computer. A text file will open after the restart.
• Please post the entire contents of that logfile to your next reply.
• You can find the logfile at C:\AdwCleaner[s1].txt where the number in brackets indicates how often it was run.
  

STEP 06


Please go here to run the online antivirus scannner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Click Start
• Make sure that the option Remove found threats is unticked
• Click on Advanced Settings and ensure these options are ticked:
  
  • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
    

  [*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.
  

STEP 07
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.
  

 

[AdvancedSetup]

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