Ransom FBI Moneypak Virus

[syvpuglover]

I need help to remove this virus please.  I have tried booting into safe mode, but it will not allow it.  Whenever I attempt, it restarts the computer.

 

Thank you.

[MrCharlie]

Welcome to the forum, here's how we deal with that malware:

• Please download Farbar Recovery Scan Tool and save it to a flash drive.

  Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  Plug the flash drive into the infected PC.

• If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

  If you are using Vista or Windows 7 enter System Recovery Options.

  To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
  Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.

  To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

  To enter System Recovery Options by using Windows installation disc:

  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
• On the System Recovery Options menu you will get the following options:

  • • Startup Repair

      System Restore

      Windows Complete PC Restore

      Windows Memory Diagnostic Tool

      Command Prompt

      Select Command Prompt

      Once in the Command Prompt:

  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter

    Note: Replace letter e with the drive letter of your flash drive.

  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

MrC

[syvpuglover]

Thank you so much for your time.  My son does have anti-virus software installed, but it doesn't do any good if he doesn't leave it turned on.  Here's the file: 

 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 27-07-2013
Ran by SYSTEM on 26-07-2013 20:25:01
Running from F:\
Windows 7 Home Premium (X64) OS Language: English(US)
Internet Explorer Version 10
Boot Mode: Recovery

The current controlset is ControlSet001
ATTENTION!:=====> FRST is updated to run from normal or Safe mode to produce a full FRST.txt log and an extra Addition.txt log.

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [broadcom Wireless Manager UI] - C:\Program Files\Broadcom\Broadcom 802.11 Network Adapter\WLTRAY.exe [4620288 2013-02-23] (Broadcom Corporation)
HKLM\...\Run: [synTPEnh] - C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [1881384 2009-10-23] (Synaptics Incorporated)
Winlogon\Notify\WB: C:\Program Files (x86)\Stardock\MyColors\fast64.dll [X]
HKLM-x32\...\Run: [Adobe ARM] - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [958576 2013-04-04] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [QuickTime Task] - C:\Program Files (x86)\QuickTime\QTTask.exe [421888 2011-10-24] (Apple Inc.)
HKLM-x32\...\Run: [sunJavaUpdateSched] - C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [253816 2013-03-12] (Oracle Corporation)
HKU\Dean\...\Run: [PlayNC Launcher] -  [x]
HKU\Dean\...\Run: [Pando Media Booster] - C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe [3093624 2013-04-22] ()
HKU\Dean\...\Run: [skype] - C:\Program Files (x86)\Skype\Phone\Skype.exe [19875432 2013-06-21] (Skype Technologies S.A.)
HKU\Dean\...\Winlogon: [shell] explorer.exe,C:\Users\Dean\AppData\Roaming\cache.dat [104448 2011-11-16] () <==== ATTENTION
HKU\Default\...\Run: [sidebar] - C:\Program Files\Windows Sidebar\Sidebar.exe [1475584 2010-11-20] (Microsoft Corporation)
HKU\Default User\...\Run: [sidebar] - C:\Program Files\Windows Sidebar\Sidebar.exe [1475584 2010-11-20] (Microsoft Corporation)

==================== Services (Whitelisted) =================

S2 LMIGuardianSvc; C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe [376144 2013-06-08] (LogMeIn, Inc.)
S4 LMIMaint; C:\Program Files (x86)\LogMeIn\x64\RaMaint.exe [226640 2013-06-08] (LogMeIn, Inc.)
S4 LogMeIn; C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe [407424 2012-11-29] (LogMeIn, Inc.)
S2 PnkBstrA; C:\Windows\SysWow64\PnkBstrA.exe [76888 2013-02-24] ()
S4 SBAMSvc; C:\Program Files (x86)\GFI Software\VIPRE\SBAMSvc.exe [3680512 2013-04-18] (ThreatTrack Security, Inc.)
S2 SBPIMSvc; C:\Program Files (x86)\GFI Software\VIPRE\SBPIMSvc.exe [175936 2013-04-18] (ThreatTrack Security, Inc.)
S2 wltrysvc; C:\Program Files\Broadcom\Broadcom 802.11 Network Adapter\WLTRYSVC.EXE [33280 2013-02-23] ()

==================== Drivers (Whitelisted) ====================

S3 gfiark; C:\Windows\System32\drivers\gfiark.sys [39504 2013-04-11] (ThreatTrack Security)
S3 gfiutil; C:\Windows\System32\drivers\gfiutil.sys [31264 2013-05-15] (ThreatTrack Security)
S2 LMIInfo; C:\Program Files (x86)\LogMeIn\x64\RaInfo.sys [16056 2013-05-31] (LogMeIn, Inc.)
S2 sbapifs; C:\Windows\System32\DRIVERS\sbapifs.sys [88432 2013-04-16] (ThreatTrack Security, Inc.)
S3 taphss6; C:\Windows\System32\DRIVERS\taphss6.sys [42184 2013-02-21] (Anchorfree Inc.)
S3 WinRing0_1_2_0; C:\Program Files (x86)\Razer\Razer Game Booster\Driver\WinRing0x64.sys [14544 2012-11-13] (OpenLibSys.org)
S3 WinRing0_1_2_0; C:\Program Files (x86)\Razer\Razer Game Booster\Driver\WinRing0x64.sys [14544 2012-11-13] (OpenLibSys.org)
S4 LMIRfsClientNP; No ImagePath

==================== NetSvcs (Whitelisted) ===================

==================== One Month Created Files and Folders ========

2013-07-26 20:24 - 2013-07-26 20:24 - 00000000 ____D C:\FRST
2013-07-26 17:53 - 2013-07-26 19:03 - 00000004 _____ C:\Users\Dean\AppData\Roaming\cache.ini
2013-07-25 15:47 - 2013-07-25 15:47 - 00000220 _____ C:\Users\Dean\Desktop\....txt
2013-07-24 05:50 - 2013-07-24 05:51 - 00003185 _____ C:\Users\Dean\Downloads\InterruptBar-v1.37.zip
2013-07-23 09:25 - 2013-07-23 09:25 - 00041235 _____ C:\Users\Dean\Downloads\Unconfirmed 771082.crdownload
2013-07-14 06:20 - 2013-07-14 06:20 - 00003180 _____ C:\Windows\System32\Tasks\{DAC0EB56-DBDE-46DF-A9B5-92AD1F1851D9}
2013-07-12 14:52 - 2013-07-12 14:52 - 00142290 _____ C:\Users\Dean\Downloads\Bagnon_5.3.4.zip
2013-07-12 12:37 - 2013-07-12 12:37 - 00000000 ____D C:\Windows\pss
2013-07-10 21:04 - 2013-07-10 21:05 - 01739095 _____ C:\Users\Dean\Downloads\DBM-Core-5.3.4.zip
2013-07-10 04:35 - 2013-06-11 15:42 - 02046976 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll
2013-07-10 04:35 - 2013-06-11 15:42 - 00391168 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll
2013-07-10 04:35 - 2013-06-11 15:42 - 00109056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesysprep.dll
2013-07-10 04:35 - 2013-06-11 15:42 - 00061440 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesetup.dll
2013-07-10 04:35 - 2013-06-11 15:42 - 00033280 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iernonce.dll
2013-07-10 04:35 - 2013-06-11 15:26 - 00051712 _____ (Microsoft Corporation) C:\Windows\System32\ie4uinit.exe
2013-07-10 04:35 - 2013-06-11 15:25 - 02648576 _____ (Microsoft Corporation) C:\Windows\System32\iertutil.dll
2013-07-10 04:35 - 2013-06-11 15:25 - 00526336 _____ (Microsoft Corporation) C:\Windows\System32\ieui.dll
2013-07-10 04:35 - 2013-06-11 15:25 - 00136704 _____ (Microsoft Corporation) C:\Windows\System32\iesysprep.dll
2013-07-10 04:35 - 2013-06-11 15:25 - 00067072 _____ (Microsoft Corporation) C:\Windows\System32\iesetup.dll
2013-07-10 04:35 - 2013-06-11 15:25 - 00039936 _____ (Microsoft Corporation) C:\Windows\System32\iernonce.dll
2013-07-10 04:35 - 2013-06-11 14:51 - 00071680 _____ (Microsoft Corporation) C:\Windows\SysWOW64\RegisterIEPKEYs.exe
2013-07-10 04:35 - 2013-06-11 14:50 - 00089600 _____ (Microsoft Corporation) C:\Windows\System32\RegisterIEPKEYs.exe
2013-07-10 04:35 - 2013-06-06 19:22 - 02706432 _____ (Microsoft Corporation) C:\Windows\System32\mshtml.tlb
2013-07-10 04:35 - 2013-06-06 18:37 - 02706432 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb
2013-07-10 04:34 - 2013-06-11 15:43 - 14329856 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
2013-07-10 04:34 - 2013-06-11 15:43 - 02877440 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll
2013-07-10 04:34 - 2013-06-11 15:43 - 01767936 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll
2013-07-10 04:34 - 2013-06-11 15:43 - 01141248 _____ (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll
2013-07-10 04:34 - 2013-06-11 15:43 - 00690688 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript.dll
2013-07-10 04:34 - 2013-06-11 15:43 - 00493056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll
2013-07-10 04:34 - 2013-06-11 15:43 - 00039424 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll
2013-07-10 04:34 - 2013-06-11 15:42 - 13760512 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll
2013-07-10 04:34 - 2013-06-11 15:26 - 02241024 _____ (Microsoft Corporation) C:\Windows\System32\wininet.dll
2013-07-10 04:34 - 2013-06-11 15:26 - 01365504 _____ (Microsoft Corporation) C:\Windows\System32\urlmon.dll
2013-07-10 04:34 - 2013-06-11 15:25 - 19238912 _____ (Microsoft Corporation) C:\Windows\System32\mshtml.dll
2013-07-10 04:34 - 2013-06-11 15:25 - 15404032 _____ (Microsoft Corporation) C:\Windows\System32\ieframe.dll
2013-07-10 04:34 - 2013-06-11 15:25 - 03958784 _____ (Microsoft Corporation) C:\Windows\System32\jscript9.dll
2013-07-10 04:34 - 2013-06-11 15:25 - 00855552 _____ (Microsoft Corporation) C:\Windows\System32\jscript.dll
2013-07-10 04:34 - 2013-06-11 15:25 - 00603136 _____ (Microsoft Corporation) C:\Windows\System32\msfeeds.dll
2013-07-10 04:34 - 2013-06-11 15:25 - 00053248 _____ (Microsoft Corporation) C:\Windows\System32\jsproxy.dll
2013-07-09 11:56 - 2013-06-04 19:34 - 03153920 _____ (Microsoft Corporation) C:\Windows\System32\win32k.sys
2013-07-09 11:56 - 2013-06-03 22:00 - 00624128 _____ (Microsoft Corporation) C:\Windows\System32\qedit.dll
2013-07-09 11:56 - 2013-06-03 20:53 - 00509440 _____ (Microsoft Corporation) C:\Windows\SysWOW64\qedit.dll
2013-07-09 11:56 - 2013-05-05 22:03 - 01887744 _____ (Microsoft Corporation) C:\Windows\System32\WMVDECOD.DLL
2013-07-09 11:56 - 2013-05-05 20:56 - 01620480 _____ (Microsoft Corporation) C:\Windows\SysWOW64\WMVDECOD.DLL
2013-07-09 11:56 - 2013-04-09 15:34 - 01247744 _____ (Microsoft Corporation) C:\Windows\SysWOW64\DWrite.dll
2013-07-09 11:56 - 2013-04-02 14:51 - 01643520 _____ (Microsoft Corporation) C:\Windows\System32\DWrite.dll
2013-07-07 18:39 - 2013-07-07 18:39 - 00605166 _____ C:\Users\Dean\Downloads\MikScrollingBattleText-5.7.129.zip
2013-07-07 18:35 - 2013-07-07 18:35 - 00298255 _____ C:\Users\Dean\Downloads\Gladius_3.0.2.zip
2013-07-07 17:07 - 2013-07-07 17:07 - 00002470 _____ C:\Users\Public\Desktop\Rollercoaster Tycoon Deluxe Edition.lnk
2013-07-07 17:06 - 2013-07-07 17:06 - 00003084 _____ C:\Windows\System32\Tasks\{26988B69-186E-484F-AC23-34916923C073}
2013-07-07 17:00 - 2013-07-07 17:06 - 00000000 ____D C:\closecombat2
2013-07-07 16:59 - 2013-07-07 16:59 - 00002976 _____ C:\Windows\System32\Tasks\{DCFE72A8-0502-4D38-9F6D-5CD8C78FE952}
2013-07-07 16:55 - 2013-07-14 06:21 - 00000000 ____D C:\Users\Dean\Downloads\closecombat2
2013-07-07 16:49 - 2013-07-07 16:49 - 00003236 _____ C:\Windows\System32\Tasks\{7406072F-2981-48AF-B254-9CD6651B2EA8}
2013-07-07 16:48 - 2013-07-07 16:48 - 00000000 ____D C:\Program Files (x86)\close combat
2013-07-07 16:45 - 2013-07-07 16:46 - 99868584 _____ C:\Users\Dean\Downloads\closecombat2.zip
2013-07-07 16:35 - 2013-07-07 16:35 - 00000000 ____D C:\Users\Dean\Documents\GameFly
2013-07-07 16:35 - 2013-07-07 16:35 - 00000000 ____D C:\Users\Dean\AppData\Roaming\GameFly
2013-07-07 16:34 - 2013-07-07 16:34 - 00001869 _____ C:\Users\Dean\Desktop\GameFly.lnk
2013-07-07 16:33 - 2013-07-07 16:36 - 00000000 ____D C:\Program Files (x86)\GameFly
2013-07-07 16:32 - 2013-07-07 16:32 - 26069118 _____ C:\Users\Dean\Downloads\gamefly_setup.exe
2013-07-07 16:29 - 2013-07-07 16:29 - 16458752 _____ C:\Users\Dean\Downloads\msabtf (1).exe
2013-07-07 16:23 - 2013-07-07 16:23 - 16458752 _____ C:\Users\Dean\Downloads\msabtf.exe
2013-07-06 22:46 - 2013-07-06 22:46 - 00077725 _____ C:\Users\Dean\Downloads\BattlegroundTargets-50300-3.zip
2013-07-06 22:42 - 2013-07-06 22:42 - 00432791 _____ C:\Users\Dean\Downloads\TidyPlates_6_11_3.zip
2013-07-03 16:28 - 2013-07-03 16:31 - 734760960 _____ C:\Users\Dean\Downloads\Princess Mononoke English Dubbed.avi
2013-07-03 11:48 - 2013-05-15 13:23 - 00031264 _____ (ThreatTrack Security) C:\Windows\System32\Drivers\gfiutil.sys
2013-07-03 08:58 - 2013-07-03 08:58 - 00000000 ____D C:\Program Files (x86)\LogMeIn Hamachi
2013-07-03 08:58 - 2009-03-18 17:35 - 00033856 ____H (LogMeIn, Inc.) C:\Windows\System32\hamachi.sys
2013-07-01 00:39 - 2013-07-01 00:40 - 01472807 _____ C:\Users\Dean\Downloads\AtlasLoot-v7.06.00.zip
2013-06-28 00:18 - 2013-06-28 00:18 - 00701572 _____ C:\Users\Dean\Downloads\Gatherer-4.3.1.zip
2013-06-26 16:08 - 2013-06-26 16:08 - 00078297 _____ C:\Users\Dean\Downloads\Postal-v3.5.1.zip
2013-06-26 10:42 - 2013-06-26 10:43 - 00686335 _____ C:\Users\Dean\Downloads\XPerl-r851.zip
2013-06-26 10:42 - 2013-06-26 10:42 - 00379949 _____ C:\Users\Dean\Downloads\Recount-v5.3.0a_release.zip
2013-06-26 10:41 - 2013-06-26 10:41 - 00144417 _____ C:\Users\Dean\Downloads\eCastingBar40001.zip
2013-06-26 09:51 - 2013-06-26 09:51 - 00699635 _____ C:\Users\Dean\Downloads\TitanPanel-5.1.21.50300.zip
2013-06-26 09:47 - 2013-06-26 09:47 - 00000000 ____D C:\Users\Dean\Documents\My Curse
2013-06-26 09:45 - 2013-06-26 09:45 - 00401760 _____ () C:\Users\Dean\Downloads\setup.exe
2013-06-26 09:45 - 2013-06-26 09:45 - 00003110 _____ C:\Windows\System32\Tasks\{62D1D1BC-BB82-472D-BF84-2CA496F8F16E}
2013-06-26 09:43 - 2013-06-26 09:43 - 03828698 _____ C:\Users\Dean\Downloads\AuctioneerSuite-5.17.5413.zip

==================== One Month Modified Files and Folders =======

2013-07-26 20:24 - 2013-07-26 20:24 - 00000000 ____D C:\FRST
2013-07-26 19:03 - 2013-07-26 17:53 - 00000004 _____ C:\Users\Dean\AppData\Roaming\cache.ini
2013-07-26 18:54 - 2013-02-24 00:50 - 00000830 _____ C:\Windows\Tasks\Adobe Flash Player Updater.job
2013-07-26 18:45 - 2013-04-22 00:03 - 00000000 ____D C:\Users\Dean\AppData\Local\PMB Files
2013-07-26 18:22 - 2009-07-13 20:45 - 00014240 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2013-07-26 18:22 - 2009-07-13 20:45 - 00014240 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2013-07-26 18:18 - 2013-02-24 00:50 - 00000894 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2013-07-26 18:15 - 2013-02-24 00:50 - 00000890 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2013-07-26 18:14 - 2013-03-15 19:45 - 00038221 _____ C:\Windows\setupact.log
2013-07-26 18:14 - 2009-07-13 21:08 - 00000006 ____H C:\Windows\Tasks\SA.DAT
2013-07-26 18:11 - 2013-02-24 17:12 - 00000000 ____D C:\Users\Dean\AppData\Roaming\Skype
2013-07-26 18:10 - 2013-02-23 17:40 - 01292336 _____ C:\Windows\WindowsUpdate.log
2013-07-26 17:55 - 2013-03-15 19:50 - 00052946 _____ C:\Windows\PFRO.log
2013-07-26 11:55 - 2013-05-21 17:09 - 00003460 _____ C:\Windows\System32\Tasks\PCDEventLauncherTask
2013-07-25 23:21 - 2013-02-24 01:31 - 00000000 ____D C:\Program Files (x86)\Steam
2013-07-25 15:47 - 2013-07-25 15:47 - 00000220 _____ C:\Users\Dean\Desktop\....txt
2013-07-24 05:51 - 2013-07-24 05:50 - 00003185 _____ C:\Users\Dean\Downloads\InterruptBar-v1.37.zip
2013-07-23 09:37 - 2013-03-15 14:49 - 00000000 ____D C:\ProgramData\PCDr
2013-07-23 09:37 - 2013-03-15 14:48 - 00000000 ____D C:\Program Files\AlienAutopsy
2013-07-23 09:25 - 2013-07-23 09:25 - 00041235 _____ C:\Users\Dean\Downloads\Unconfirmed 771082.crdownload
2013-07-22 22:35 - 2013-04-30 18:59 - 00000000 ____D C:\Users\Dean\AppData\Roaming\Ventrilo
2013-07-16 22:09 - 2013-02-24 17:12 - 00000000 ___RD C:\Program Files (x86)\Skype
2013-07-16 22:09 - 2013-02-24 17:12 - 00000000 ____D C:\ProgramData\Skype
2013-07-15 13:26 - 2013-04-22 00:03 - 00000000 ____D C:\ProgramData\PMB Files
2013-07-14 06:21 - 2013-07-07 16:55 - 00000000 ____D C:\Users\Dean\Downloads\closecombat2
2013-07-14 06:20 - 2013-07-14 06:20 - 00003180 _____ C:\Windows\System32\Tasks\{DAC0EB56-DBDE-46DF-A9B5-92AD1F1851D9}
2013-07-12 14:52 - 2013-07-12 14:52 - 00142290 _____ C:\Users\Dean\Downloads\Bagnon_5.3.4.zip
2013-07-12 13:13 - 2013-02-24 00:50 - 00003890 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA
2013-07-12 13:13 - 2013-02-24 00:50 - 00003638 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore
2013-07-12 12:37 - 2013-07-12 12:37 - 00000000 ____D C:\Windows\pss
2013-07-12 12:34 - 2013-06-06 14:47 - 00000000 ____D C:\Users\Dean\AppData\Local\LogMeIn Hamachi
2013-07-10 21:05 - 2013-07-10 21:04 - 01739095 _____ C:\Users\Dean\Downloads\DBM-Core-5.3.4.zip
2013-07-10 13:13 - 2009-07-13 20:45 - 00268856 _____ C:\Windows\System32\FNTCACHE.DAT
2013-07-10 13:12 - 2013-03-13 18:12 - 00000000 ____D C:\Program Files\Microsoft Silverlight
2013-07-10 13:12 - 2013-03-13 18:12 - 00000000 ____D C:\Program Files (x86)\Microsoft Silverlight
2013-07-10 13:12 - 2009-07-13 23:45 - 00000000 ____D C:\Program Files\Windows Journal
2013-07-10 13:12 - 2009-07-13 21:32 - 00000000 ____D C:\Program Files\Windows Defender
2013-07-10 13:12 - 2009-07-13 21:32 - 00000000 ____D C:\Program Files (x86)\Windows Defender
2013-07-10 04:40 - 2009-07-13 21:13 - 00793636 _____ C:\Windows\System32\PerfStringBackup.INI
2013-07-10 04:36 - 2013-02-23 22:23 - 78185248 _____ (Microsoft Corporation) C:\Windows\System32\MRT.exe
2013-07-07 18:39 - 2013-07-07 18:39 - 00605166 _____ C:\Users\Dean\Downloads\MikScrollingBattleText-5.7.129.zip
2013-07-07 18:35 - 2013-07-07 18:35 - 00298255 _____ C:\Users\Dean\Downloads\Gladius_3.0.2.zip
2013-07-07 17:09 - 2013-06-01 19:47 - 00074122 _____ C:\Windows\DirectX.log
2013-07-07 17:07 - 2013-07-07 17:07 - 00002470 _____ C:\Users\Public\Desktop\Rollercoaster Tycoon Deluxe Edition.lnk
2013-07-07 17:06 - 2013-07-07 17:06 - 00003084 _____ C:\Windows\System32\Tasks\{26988B69-186E-484F-AC23-34916923C073}
2013-07-07 17:06 - 2013-07-07 17:00 - 00000000 ____D C:\closecombat2
2013-07-07 16:59 - 2013-07-07 16:59 - 00002976 _____ C:\Windows\System32\Tasks\{DCFE72A8-0502-4D38-9F6D-5CD8C78FE952}
2013-07-07 16:49 - 2013-07-07 16:49 - 00003236 _____ C:\Windows\System32\Tasks\{7406072F-2981-48AF-B254-9CD6651B2EA8}
2013-07-07 16:48 - 2013-07-07 16:48 - 00000000 ____D C:\Program Files (x86)\close combat
2013-07-07 16:46 - 2013-07-07 16:45 - 99868584 _____ C:\Users\Dean\Downloads\closecombat2.zip
2013-07-07 16:36 - 2013-07-07 16:33 - 00000000 ____D C:\Program Files (x86)\GameFly
2013-07-07 16:35 - 2013-07-07 16:35 - 00000000 ____D C:\Users\Dean\Documents\GameFly
2013-07-07 16:35 - 2013-07-07 16:35 - 00000000 ____D C:\Users\Dean\AppData\Roaming\GameFly
2013-07-07 16:34 - 2013-07-07 16:34 - 00001869 _____ C:\Users\Dean\Desktop\GameFly.lnk
2013-07-07 16:32 - 2013-07-07 16:32 - 26069118 _____ C:\Users\Dean\Downloads\gamefly_setup.exe
2013-07-07 16:29 - 2013-07-07 16:29 - 16458752 _____ C:\Users\Dean\Downloads\msabtf (1).exe
2013-07-07 16:23 - 2013-07-07 16:23 - 16458752 _____ C:\Users\Dean\Downloads\msabtf.exe
2013-07-06 22:46 - 2013-07-06 22:46 - 00077725 _____ C:\Users\Dean\Downloads\BattlegroundTargets-50300-3.zip
2013-07-06 22:42 - 2013-07-06 22:42 - 00432791 _____ C:\Users\Dean\Downloads\TidyPlates_6_11_3.zip
2013-07-03 23:34 - 2013-03-14 14:57 - 00000000 ____D C:\Users\Dean\AppData\Roaming\vlc
2013-07-03 21:11 - 2013-03-11 15:15 - 00000000 ____D C:\Users\Dean\AppData\Roaming\BitTorrent
2013-07-03 16:31 - 2013-07-03 16:28 - 734760960 _____ C:\Users\Dean\Downloads\Princess Mononoke English Dubbed.avi
2013-07-03 11:17 - 2013-02-24 01:22 - 00002015 _____ C:\Users\Public\Desktop\VIPRE.lnk
2013-07-03 08:58 - 2013-07-03 08:58 - 00000000 ____D C:\Program Files (x86)\LogMeIn Hamachi
2013-07-03 08:58 - 2013-06-06 14:46 - 00000926 _____ C:\Users\Public\Desktop\LogMeIn Hamachi.lnk
2013-07-02 13:30 - 2013-03-16 22:25 - 00000000 ____D C:\Users\Dean\AppData\Roaming\Mumble
2013-07-01 00:40 - 2013-07-01 00:39 - 01472807 _____ C:\Users\Dean\Downloads\AtlasLoot-v7.06.00.zip
2013-06-28 13:02 - 2013-06-18 00:54 - 00000000 ____D C:\Program Files (x86)\World of Warcraft
2013-06-28 00:18 - 2013-06-28 00:18 - 00701572 _____ C:\Users\Dean\Downloads\Gatherer-4.3.1.zip
2013-06-27 18:36 - 2013-02-23 23:15 - 00000000 ____D C:\Users\Dean\AppData\Local\Deployment
2013-06-26 16:08 - 2013-06-26 16:08 - 00078297 _____ C:\Users\Dean\Downloads\Postal-v3.5.1.zip
2013-06-26 10:43 - 2013-06-26 10:42 - 00686335 _____ C:\Users\Dean\Downloads\XPerl-r851.zip
2013-06-26 10:42 - 2013-06-26 10:42 - 00379949 _____ C:\Users\Dean\Downloads\Recount-v5.3.0a_release.zip
2013-06-26 10:41 - 2013-06-26 10:41 - 00144417 _____ C:\Users\Dean\Downloads\eCastingBar40001.zip
2013-06-26 09:51 - 2013-06-26 09:51 - 00699635 _____ C:\Users\Dean\Downloads\TitanPanel-5.1.21.50300.zip
2013-06-26 09:47 - 2013-06-26 09:47 - 00000000 ____D C:\Users\Dean\Documents\My Curse
2013-06-26 09:45 - 2013-06-26 09:45 - 00401760 _____ () C:\Users\Dean\Downloads\setup.exe
2013-06-26 09:45 - 2013-06-26 09:45 - 00003110 _____ C:\Windows\System32\Tasks\{62D1D1BC-BB82-472D-BF84-2CA496F8F16E}
2013-06-26 09:43 - 2013-06-26 09:43 - 03828698 _____ C:\Users\Dean\Downloads\AuctioneerSuite-5.17.5413.zip

Files to move or delete:
====================
C:\Users\Dean\GoToAssistDownloadHelper.exe
C:\Users\Dean\AppData\Roaming\cache.dat
C:\Users\Dean\AppData\Roaming\cache.ini

==================== Known DLLs (Whitelisted) ================

==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK

==================== Restore Points  =========================

Restore point made on: 2013-07-15 11:47:15
Restore point made on: 2013-07-23 14:06:25

==================== Memory info ===========================

Percentage of memory in use: 16%
Total physical RAM: 3838.36 MB
Available physical RAM: 3220.91 MB
Total Pagefile: 3836.51 MB
Available Pagefile: 3217.29 MB
Total Virtual: 8192 MB
Available Virtual: 8191.85 MB

==================== Drives ================================

Drive c: () (Fixed) (Total:232.79 GB) (Free:81.22 GB) NTFS (Disk=0 Partition=2)
Drive f: (WebhardUSB) (Removable) (Total:1.86 GB) (Free:1.81 GB) FAT32 (Disk=1 Partition=1)
Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS
Drive y: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS (Disk=0 Partition=1) ==>[system with boot components (obtained from reading drive)]

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 233 GB) (Disk ID: 9E7A17BF)
Partition 1: (Active) - (Size=100 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=233 GB) - (Type=07 NTFS)

========================================================
Disk: 1 (MBR Code: Windows XP) (Size: 2 GB) (Disk ID: C3072E18)
Partition 1: (Active) - (Size=2 GB) - (Type=0C)

LastRegBack: 2013-07-23 13:59

==================== End Of Log ============================

[MrCharlie]

OK, here you go......this should get you going:

Please download the attached fixlist.txt and copy it to your flashdrive.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options. (as you did before)

Run FRST64 or FRST (which ever one you're using) and press the Fix button just once and wait.

The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

See if the computer boots normally now and if so..........

Download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
• Wait while the system shuts down and the cleanup process is performed.
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that they are now functioning normally.

MrC

[syvpuglover]

Looking good!   Here's the fixlog.txt file.  I was just able to do a normal restart on the affected computer, so I'm going to finish the rest of your instructions now and then I'll come back and post those logs.

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 27-07-2013

Ran by SYSTEM at 2013-07-27 06:07:51 Run:1

Running from F:\

Boot Mode: Recovery

==============================================

HKU\Dean\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\\Shell => Value deleted successfully.

C:\Users\Dean\GoToAssistDownloadHelper.exe => Moved successfully.

C:\Users\Dean\AppData\Roaming\cache.dat => Moved successfully.

C:\Users\Dean\AppData\Roaming\cache.ini => Moved successfully.

==== End of Fixlog ====

[syvpuglover]

The MBAR scan was clean the first time, but I went ahead and ran it a second time just to be safe.  Logs are attached.

 

I had internet access right away, but the firewall and anti-virus wouldn't run, nor windows updates.  The fixdamage took care of the firewall and the updates, but I am still not able to start Vipre.  I get a message saying the services aren't running and to contact tech support if it continues.  I don't know if this is related to the virus or not.  I may need to reinstall that software.

 

Everything else seems to be running great though.  I sure do appreciate this!

 

system-log.txt

mbar-log-2013-07-27 (06-30-55).txt

[MrCharlie]

Good.....

Lets check for any adware while you're here:

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion method. It can be easily uninstalled using the "Uninstall" mode.

• Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
• Now click on the Search tab.
• Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:

Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.

You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:

/DisableAskDetection - This option disables Ask Toolbar detection.

MrC

[syvpuglover]

Pretty clean:  

 

# AdwCleaner v2.306 - Logfile created 07/27/2013 at 08:56:01

# Updated 19/07/2013 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : Dean - DEAN-PC

# Boot Mode : Normal

# Running from : C:\Users\Dean\Desktop\adwcleaner.exe

# Option [search]

 

 

***** [services] *****

 

 

***** [Files / Folders] *****

 

Folder Found : C:\Users\Dean\AppData\Local\PackageAware

 

***** [Registry] *****

 

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}

Key Found : HKCU\Software\Softonic

Key Found : HKLM\SOFTWARE\Classes\CLSID\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}

Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}

 

***** [internet Browsers] *****

 

-\\ Internet Explorer v10.0.9200.16635

 

[OK] Registry is clean.

 

-\\ Google Chrome v28.0.1500.72

 

File : C:\Users\Dean\AppData\Local\Google\Chrome\User Data\Default\Preferences

 

[OK] File is clean.

 

*************************

 

AdwCleaner[R1].txt - [1070 octets] - [27/07/2013 08:56:01]

 

########## EOF - C:\AdwCleaner[R1].txt - [1130 octets] ##########

[MrCharlie]

Some adware found....lets clear it out.....

• Please re-run AdwCleaner
• Click on Delete button.
• Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

Then......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• Do Not Attach It!!!

MrC

[syvpuglover]

# AdwCleaner v2.306 - Logfile created 07/27/2013 at 09:08:42

# Updated 19/07/2013 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : Dean - DEAN-PC

# Boot Mode : Normal

# Running from : C:\Users\Dean\Desktop\adwcleaner.exe

# Option [Delete]

 

 

***** [services] *****

 

 

***** [Files / Folders] *****

 

Folder Deleted : C:\Users\Dean\AppData\Local\PackageAware

 

***** [Registry] *****

 

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}

Key Deleted : HKCU\Software\Softonic

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}

 

***** [internet Browsers] *****

 

-\\ Internet Explorer v10.0.9200.16635

 

[OK] Registry is clean.

 

-\\ Google Chrome v28.0.1500.72

 

File : C:\Users\Dean\AppData\Local\Google\Chrome\User Data\Default\Preferences

 

[OK] File is clean.

 

*************************

 

AdwCleaner[R1].txt - [1195 octets] - [27/07/2013 08:56:01]

AdwCleaner[s1].txt - [1140 octets] - [27/07/2013 09:08:42]

 

########## EOF - C:\AdwCleaner[s1].txt - [1200 octets] ##########

[MrCharlie]

Security Check log???

MrC

[syvpuglover]

And here's the Security Check log:   Results of screen317's Security Check version 0.99.71  

 Windows 7 Service Pack 1 x64 (UAC is enabled)  

 Internet Explorer 10  

``````````````Antivirus/Firewall Check:`````````````` 

 Windows Firewall Enabled!  

GFI Software VIPRE   

 Antivirus up to date!   

`````````Anti-malware/Other Utilities Check:````````` 

 Java 7 Update 25  

 Adobe Reader XI  

 Google Chrome 28.0.1500.71  

 Google Chrome 28.0.1500.72  

````````Process Check: objlist.exe by Laurent````````  

`````````````````System Health check````````````````` 

 Total Fragmentation on Drive C: 1% 

````````````````````End of Log``````````````````````

[MrCharlie]

Forgot to say....if you're having trouble with Vipre, just reinstall it.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Out dated programs on the system are vulnerable to malware.

Please update or uninstall them:

--------------------------------------

Google Chrome 28.0.1500.71 <-----OLD

Google Chrome 28.0.1500.72 <-----OK

You have old versions of Google Chrome on the system.

Please download and run OldChromeRemover.

@Windows Vista/Windows 7-8 users must use “Run As Administrator.”

~~~~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

If you used DeFogger to disable your CD Emulation drivers, please re-enable them.

-------------------------------

Please download OTC to your desktop.

http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")

Click on the CleanUp! button and follow the prompts.

(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)

You will be asked to reboot the machine to finish the Cleanup process, choose Yes.

After the reboot all the tools we used should be gone.

Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[syvpuglover]

 I'll take care of those last steps.  Vipre is running fine now.

 

Thanks again, Charlie ... from all of the Malmbergs!  Happy household now.

[MrCharlie]

OK...Take Care MrC

[LDTate]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.