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Updater Settings, I Keep Getting Notified That I'm Out of Date

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I am new to the product and want to say that it got some nasties off my PC. I've purchased the full license so I can continue with full support. I am pleased.

Now to my question. I have a scheduler set to download updates with these settings: Daily at 7:00 am, Wake computer from sleep to perform task, Show tooltip balloon after successful update, Run flash scan after successful update, Recover if missed by 23 hours,  Repeating every 1 days. I'm not sure if I understand the last 2 settings.

In addition on General settings I have Warn me if database older than 1 day checked and set.

I keep getting notifications that my updates our out of date. When I click on the message I get a download and update.

I must having something set wrong because when I look in the logs the updates are happening only when I hit the notification. Any guidance will be greatly appreciated.



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Hi, RichFinnigan: :)



Thanks for your support of Malwarebytes Anti-Malware.


Please follow the instructions below and post back with the following logs as attachments to your next reply:

  • Checkresults.txt from mbam-check
  • A couple of protection logs, if you have them
  • DDS.txt from DDS
  • Attach.txt from DDS

These will provide the MBAM staff with a bit of information that will help them to pinpoint the cause and the solution for you.

The staff will also assist you with configuring the MBAM updater/scheduler settings.


>>>Alternatively, as a paid user of MBAM PRO, you may wish instead to open a ticket directly at the help desk.

They can be reached by completing the web form here: Contact Customer Support




Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
    --->You can ignore the note about zipping the Attach.txt file in most cases.
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