infected

[AdvancedSetup]

Are you still with us?

[slabadoo]

Hi Gringo,

 

So i disabled all the add-ons, it seemed to work a little better but still gets hung up and I have to force quit it. Another thing I noticed is I use dreamweaver for my job and if I download a file locally (via FTP) that already exist, it asks me if i want to overwrite it which is normal but when I do, then make edits to it and try to save it it tells me I don't have permission. Not sure if these two go together but it's not how it used to work. I have to first delete the file locally before downloading the remote file then all seems to work as usual.

[gringo_pr]

Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

• Programs to remove

  • Adobe Reader X (10.0.1)

    Java™ 6 Update 24

• Please download and install Revo Uninstaller Free
• Double click Revo Uninstaller to run it.
• From the list of programs double click on The Program to remove
• When prompted if you want to uninstall click Yes.
• Be sure the Moderate option is selected then click Next.
• The program will run, If prompted again click Yes
• when the built-in uninstaller is finished click on Next.
• Once the program has searched for leftovers click Next.
• Check/tick the bolded items only on the list then click Delete
• when prompted click on Yes and then on next.
• put a check on any folders that are found and select delete
• when prompted select yes then on next
• Once done click Finish.

.

Update Adobe reader

• Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

  You can download it from http://www.adobe.com/products/acrobat/readstep2.html

  After installing the latest Adobe Reader, uninstall all previous versions.

  If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

  • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

    Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Install Java:

Please go here to install Java

• click on the Free Java Download Button
• click on Agree and start Free download
• click on Run
• click on run again
• click on install
• when install is complete click on close

Clean Out Temp Files

• This small application you may want to keep and use once a week to keep the computer clean.

  Download CCleaner from here CCleaner

  • Run the installer to install the application.
  • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
  • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
  • Click Run Cleaner.
  • Close CCleaner.

: Malwarebytes' Anti-Malware :

I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now

• Double-click mbam icon
• go to the update tab at the top
• click on check for updates
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidentally close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

• Go Here to download HijackThis program
• Save HijackThis to your desktop.
• Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
• Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
• copy and paste hijackthis report into the topic

"information and logs"

• In your next post I need the following
  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

[slabadoo]

Hi Gringo,

 

I was out for a couple days but now back. I will be performing the above today and will let you know what I come up with. FYI - thanks so far for all your help, it has been amazing!!!

Thanks,

Rick

[slabadoo]

Also - do I do this as admin or as the user?

Thanks,
Rick

[gringo_pr]

do as admin

[slabadoo]

ok got as far as trying to install Java and it says the file is corrupt. What now?

Thanks.
Rick

[gringo_pr]

Hello slabadoo

run this to remove Java - http://singularlabs.com/software/javara/

then try again

Gringo

[slabadoo]

ok ran the java removal tool from above then tried to install java from the same link you gave me in a couple of earlier post it was this one:

 

Install Java:

Please go here to install Java

 

That failed again with the same error corrupt so I tried to do the install using the JavaRa as it has an option to download the letest vesion of java. When I didi this it gave me a diffeent error "Installer : Wrapper.CreateFile  failed with error 3: The System cannot find the path specified.

 

What now?

Thanks,
Rick

[gringo_pr]

OK send me the hijacjthis report and the MBAM report

Gringo

[AdvancedSetup]

Are you still with us?

[slabadoo]

Yep - will send these reports today - Thanks!

[gringo_pr]

I will be looking for them

gringo

[slabadoo]

OK Gringo here are the results:

 

MB Log:

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.08.07.05

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 8.0.7601.17514
Administrator :: AMD64-3 [administrator]

8/7/2013 7:29:07 AM
mbam-log-2013-08-07 (07-29-07).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 288900
Time elapsed: 7 minute(s), 57 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
 

 

Here is the hijackthis log:

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:47:35 AM, on 8/7/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Windows\SOUNDMAN.EXE
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Windows\system32\notepad.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\notepad.exe
C:\Windows\system32\wuauclt.exe
C:\Users\Administrator\Desktop\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files\Adobe\/Adobe Contribute CS4/contributeieplugin.dll
O4 - HKLM\..\Run: [soundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [intelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\Windows\system32\Macromed\Flash\FlashUtil32_11_7_700_224_ActiveX.exe -update activex
O4 - HKUS\S-1-5-21-3721947400-3051713904-3596865697-1002\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-3721947400-3051713904-3596865697-1002\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com//activex/ractrl.cab?lmi=1007
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe

--
End of file - 6645 bytes
 

Most seems to be running better. I am still having permission issues. I am attaching an example error screenshot. This is from dreamweaver and it seems that when I download a remote file that is already in my local folder, it gives me the gray error in the background and when I try to save the file it gives me the white error:

[gringo_pr]

Greetings

I have no idea about dreamweaver

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

• Run HijackThis (rightclick and run as admin)
• Click on the Scan button
• Put a check beside all of the items listed below (if present):

  • O4 - HKLM\..\Run: [soundMan] SOUNDMAN.EXE

    O4 - HKLM\..\Run: [intelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"

    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

    O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin

    O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"

    O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"

    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

    O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\Windows\system32\Macromed\Flash\FlashUtil32_11_7_700_224_ActiveX.exe -update activex

    O4 - HKUS\S-1-5-21-3721947400-3051713904-3596865697-1002\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')

    O4 - HKUS\S-1-5-21-3721947400-3051713904-3596865697-1002\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')

    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

• Close all open windows and browsers/email, etc...
• Click on the "Fix Checked" button
• When completed, close the application.
  • NOTE**You can research each of those lines >here< and see if you want to keep them or not

    just copy the name between the brackets and paste into the search space

    O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• click on the Run ESET Online Scanner button
• Tick the box next to YES, I accept the Terms of Use.
  • Click Start
• When asked, allow the add/on to be installed
  • Click Start
• Make sure that the option Remove found threats is unticked
• Click on Advanced Settings, ensure the options
  • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

• Click Scan
• wait for the virus definitions to be downloaded
• Wait for the scan to finish

When the scan is complete

• If no threats were found
  • put a checkmark in "Uninstall application on close"
  • close program
  • report to me that nothing was found

• If threats were found
  • click on "list of threats found"
  • click on "export to text file" and save it as ESET SCAN and save to the desktop
  • Click on back
  • put a checkmark in "Uninstall application on close"
  • click on finish
  • close program
  • copy and paste the report here

Gringo

[slabadoo]

do I do this as the admin user as well? Also, the Dreamweaver question was simply an example of the access denied error I get. I am assuming that there may also be a permission setting that might have been changed at some point. If we could look at that once this is taken care of that would be helpful as I never used to have the error before I got infected. I can say that the windows firewall may be playing a role in it but hopefully we can look at that after. So - Admin or user for this next step?

Thanks.

Rick

[gringo_pr]

Hello

as admin

[slabadoo]

ok Gringo - Here is the report. It found a bunch:

 

C:\Documents and Settings\rmorse\Downloads\AIM_Install.exe    Win32/OpenCandy application
C:\Qoobox\Quarantine\C\Windows\system32\Drivers\netbt.sys.vir    a variant of Win32/Rootkit.Kryptik.WQ trojan
C:\Users\rmorse\Downloads\AIM_Install.exe    Win32/OpenCandy application
C:\Windows\winsxs\x86_microsoft-windows-netbt_31bf3856ad364e35_6.1.7601.17514_none_626c324d55864070\netbt.sys    a variant of Win32/Rootkit.Kryptik.WQ trojan
F:\MSI\fitbody.tv\OLDSITE\wp-content\uploads\20111017-09aspx    ASP/Agent.NAA.Gen trojan
F:\MSI\fitbody.tv\OLDSITE\wp-content\uploads\20111017-44.php    PHP/Obfuscated.F application
F:\MSI\medicus\Medicus_Physician\medicusphysicians.com\icons\index.php    HTML/ScrInject.B.Gen virus
F:\My D Drive\Rick\Queen Creek Olive Mill\Dreamweaver\queencreekolivemill.com\public_html\wp-content\themes\olivemill\cache\images\external_7a0cf2f7d7e34c7ff3d7c198ab29fd23.php    PHP/Small.NAK trojan
F:\My D Drive\Rick\Queen Creek Olive Mill\Dreamweaver\queencreekolivemill.myfreedev.net\public_html\wp-content\themes\olivemill_OLD\cache\images\external_7a0cf2f7d7e34c7ff3d7c198ab29fd23.php    PHP/Small.NAK trojan
F:\My D Drive\Rick\tadellonline.com\index.php    HTML/ScrInject.B.Gen virus
F:\My D Drive\Rick\tadellonline.com\admin\ak74shell.php    PHP/WebShell.NAY trojan
F:\My D Drive\Rick\tadellonline.com\admin\home.php    HTML/ScrInject.B.Gen virus
F:\My D Drive\Rick\tadellonline.com\admin\index.php    HTML/ScrInject.B.Gen virus
F:\My D Drive\Rick\tadellonline.com\admin\test_quest.php    PHP/WebShell.NAY trojan
F:\My D Drive\Rick\tadellonline.com\fckeditor\editor\dialog\fck_sedit.php    PHP/WebShell.NAY trojan
F:\Nero\Nero_Move_it-1[1].5.9.0e.exe    Win32/Toolbar.AskSBar application
 

[gringo_pr]

Hello slabadoo

There are some minor things in your online scan that should be removed.

delete files

• Copy all text in the code box (below)...to Notepad.

  @echo offdel /f /s /q "C:\Documents and Settings\rmorse\Downloads\AIM_Install.exe"del /f /s /q "C:\Users\rmorse\Downloads\AIM_Install.exe"del /f /s /q "C:\Windows\winsxs\x86_microsoft-windows-netbt_31bf3856ad364e35_6.1.7601.17514_none_626c324d55864070\netbt.sys"del /f /s /q "F:\MSI\fitbody.tv\OLDSITE\wp-content\uploads\20111017-09aspx"del /f /s /q "F:\MSI\fitbody.tv\OLDSITE\wp-content\uploads\20111017-44.php"del /f /s /q "F:\MSI\medicus\Medicus_Physician\medicusphysicians.com\icons\index.php"del /f /s /q "F:\My D Drive\Rick\Queen Creek Olive Mill\Dreamweaver\queencreekolivemill.com\public_html\wp-content\themes\olivemill\cache\images\external_7a0cf2f7d7e34c7ff3d7c198ab29fd23.php"del /f /s /q "F:\My D Drive\Rick\Queen Creek Olive Mill\Dreamweaver\queencreekolivemill.myfreedev.net\public_html\wp-content\themes\olivemill_OLD\cache\images\external_7a0cf2f7d7e34c7ff3d7c198ab29fd23.php"del /f /s /q "F:\My D Drive\Rick\tadellonline.com\index.php"del /f /s /q "F:\My D Drive\Rick\tadellonline.com\admin\ak74shell.php"del /f /s /q "F:\My D Drive\Rick\tadellonline.com\admin\home.php"del /f /s /q "F:\My D Drive\Rick\tadellonline.com\admin\index.php"del /f /s /q "F:\My D Drive\Rick\tadellonline.com\admin\test_quest.php"del /f /s /q "F:\My D Drive\Rick\tadellonline.com\fckeditor\editor\dialog\fck_sedit.php"del /f /s /q "F:\Nero\Nero_Move_it-1[1].5.9.0e.exe"del %0

• Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"

  It should look like this: <--XP<--vista

• Double click on delfile.bat to execute it.

  A black CMD window will flash, then disappear...this is normal.

• The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.

The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

• Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.

  They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

  The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

• To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK.
  Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

• turn off all active protection software
• push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
• please copy and past the following into the box ComboFix /Uninstall and click OK.
• Note the space between the X and the /Uninstall, it needs to be there.
• 

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

• Double-click OTCleanIt.exe.
• Click the CleanUp! button.
• Select Yes when the "Begin cleanup Process?" prompt appears.
• If you are prompted to Reboot during the cleanup, select Yes.
• The tool will delete itself once it finishes, if not delete it by yourself.
• If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

• Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

  CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

  Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

• Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
• WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
• Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is

  totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)

  Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article

Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

• internetsafety

  Internet Safety for Kids

Here is some more reading for you from some of my colleges

• PC Safety and Security - What Do I Need? from my friends at Tech Support Forum

  COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.

Gringo

[slabadoo]

Hi Gringo,

 

That's great to hear. One question I have is I have used True Image by Acronis in the past. It's this softwate http://www.acronis.com/homecomputing/products/trueimage/ Once I do the steps above would it be a good time to make an image of my machine so that I have the ability to restore that way in the event this happens again? You mentioned something about files and restore. Please let me know what you recommend. I wil report back one I do the above steps.

Thanks,

Rick

[gringo_pr]

Hello

Yes that is a very good setup to have as that would remove all traces of any virus

Gringo

[gringo_pr]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.