Cannot Enable Website Blocking

[scribe2u]

I installed the latest security update for Internet Explorer 8, and immediately the MB icon in the task bar is gray, and I cannot check the second line in the Protection window.

[scribe2u]

I tried downloading & running the latest AdwCleaner.exe, to no avail.

[Firefox]

Have you tried rebooting the computer to see if it will enable itself after a reboot?

If you would like us to look into it a little further....

Please run the tools below and ATTACH (do not copy and paste) the logs so someone can better assist you.

Please post an mbam-check log:

Create an mbam-check log:

• Download mbam-check.exe from here and save it to your desktop
• Double-click on mbam-check.exe to run it, it should then open a log file
• Please attach the CheckResults.txt file which should now be located on your desktop to your next reply

Next:

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

• When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt

• Save both reports to your desktop
• Please include the following logs in your next reply: DDS.txt and Attach.txt

  You can ignore the note about zipping the Attach.txt file in most cases.

[scribe2u]

Have you tried rebooting the computer to see if it will enable itself after a reboot?

 

Yes, in fact the problem first appeared after a reboot.  (Installed IE8 security update, rebooted.)  But I tried rebooting yet again, with no effect.  The MBAM logo loads blue in the task bar, but then as the boot continues, it turns grey.

 

CheckResults.txt 

dds.txt

attach.txt

[AdvancedSetup]

The logs don't show us enough information to know what's going on there for sure.  Please either open a ticket on the help desk or follow the directions below and someone will try to assist you further.

 

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.


Thanks

[scribe2u]

Given that the MBAM that I paid for is not fully working, I guess I will go to the help desk next.

[Firefox]

Sorry your having problems but the help desk will get it sorted out for you..

Thanks for letting us know you will seek help from the help desk.