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Can't stop this one program from installing, how to delete?

Minespatch
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AdvancedSetup

AdvancedSetup

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  • Root Admin
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This does not initially appear to be malware but we'll treat it as though it is for now and see if we can stop it for you.

 

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment. 


    When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt


  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file


 

Thanks

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AdvancedSetup

AdvancedSetup

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Well you have a lot of junk and Possibly Unwanted Programs on the computer.  I would recommend that you at least clean up the computer in general to make sure it really is not infected.
 
I also notice you have iObit Malware Fighter on the computer.
 
The company behind this product was found to be stealing our database.
Personally I would not trust installing any software from a company that resorts to stealing someone's technology to sell their product.
Please see the following links and make up your own mind if you want to keep this on your system. If needed we can help you remove it.

 

 

If you want we can run all the scan and clean up tools, just let me know.

 

Thanks

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Minespatch

Minespatch

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Oh! Definitely! Send me whatever you deem neccessary.

Sorry about downloading Iobit then... AdvancedSystemcare6 has really done wonders for my computer(was even planning on installing that for my father's computer since his 120 Gb computer's been slowing down) but if it needs to be unistalled, can you tell me better freeware that can get rid of privacy scans(Wise needs you to pay to get rid of that), ram cleanup, and internet boost?

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AdvancedSetup

AdvancedSetup

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Let's scan the system as though it were infected just to make sure it's not.

 


Please run the following steps and post back all the logs as ATTACHMENTS by clicking on the More Reply Options button.
Please don't put logs in code or quote tags or copy/paste them into your reply unless you're unable to attach them.
Please enable your system to show hidden files: How to see hidden files in Windows

P2P/Piracy Warning:

  • If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
  • Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
  • If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.


STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.

    [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe


STEP 02
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.


STEP 03
Please download Malwarebytes Anti-Rootkit from here

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

STEP 04
Please download Junkware Removal Tool to your desktop.
  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus


STEP 05
Please download AdwCleaner by Xplode to your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • If prompted by the User Account Control click Yes to allow it to run.
  • Under Actions click on the Delete button.
  • Click OK on all prompts.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the entire contents of that logfile to your next reply.
  • You can find the logfile at C:\AdwCleaner[s1].txt where the number in brackets indicates how often it was run.


STEP 06
button_eos.gif

Please go here to run the online antivirus scannner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

    [*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.



STEP 07
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.


 

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Minespatch

Minespatch

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Okay, did all the steps. The installer has stopped. That's good. Unfortunately, got some bad news:

 

  • My search engine on my computer is blank, the menu is completely empty. I'm not sure if this is due to Malware or something.
  • Malware Bytes anti-rootkit did something strange after it asked me to install something(forgot what it was but it was supposedly for running the program). Screen went blank except for the malfunctioning installer and startup items like Wise and Advanced System care after the reboot. Fortunately, Iobits's Advanced System care had a menu on at the time so I could log out of my account and come back in. When I logged back in, everything was fine and I could let the anti rootkit software run without any problems.
  • Decided to install Max Secure spyware 2013 the other day and let it run at the same time as Farbar recovery scan. Seems Max made the program and Mozilla's browser stall. Surprisingly, Max said that Farbar has a virus called "Virus.W32.Pioneer.H". Not sure what that was about. Tried exiting MAx, but wouldn't let me. Had to make Revo unistall it. After that, Farbar ran normally, including Firefox, and I got my reports.

I have posted every report you asked for.

Addition.txt

AdwCleanerS1.txt

ESET.txt

FRST.txt

JRT.txt

mbar-log-2013-07-28 (05-47-16).txt

system-log.txt

dds.txt

attach.txt

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AdvancedSetup

AdvancedSetup

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I'm sorry but you're making things worse by trying to self medicate the computer. The computer does not appear to be infected but is messed up from junk and useless program installations. If you want continued help then you need to stop installing and running applications on your own and I would highly recommend uninstalling the items below and if you like we can clean up left over junk, but its up to you.

Programs like these are not typically well respected in the field and can lead to more problems for your computer.

Wise Care 365

Max Secure spyware 2013

Advanced SystemCare 6

The company behind this product was found to be stealing our database.

Personally I would not trust installing any software from a company that resorts to stealing someone's technology to sell their product.

Please see the following links and make up your own mind if you want to keep this on your system. If needed I can help you remove it.

Event Log errors

==== Event Viewer Messages From Past Week ========.7/28/2013 7:20:52 PM, error: Service Control Manager [7034]  - The MaxWatchDogService service terminated unexpectedly.  It has done this 1 time(s).7/28/2013 7:20:52 PM, error: Service Control Manager [7034]  - The MaxMerger service terminated unexpectedly.  It has done this 1 time(s).7/28/2013 5:42:55 AM, error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  PCIIde7/27/2013 7:06:39 PM, error: Service Control Manager [7034]  - The Advanced SystemCare Service 6 service terminated unexpectedly.  It has done this 1 time(s).7/24/2013 8:58:28 AM, error: ialm [108]  - The driver ialmrnt5 for the display device \Device\Video0 got stuck in an infinite loop. This usually indicates a problem with the device itself or with the device driver programming the hardware incorrectly. Please check with your hardware device vendor for any driver updates.7/24/2013 2:03:34 AM, error: Service Control Manager [7023]  - The System Restore Service service terminated with the following error:  The system cannot find the file specified.7/24/2013 2:03:34 AM, error: Service Control Manager [7001]  - The Wired AutoConfig service depends on the Extensible Authentication Protocol Service service which failed to start because of the following error:  The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.7/24/2013 2:03:15 AM, error: SRService [104]  - The System Restore initialization process failed.7/24/2013 1:05:26 AM, error: Service Control Manager [7011]  - Timeout (30000 milliseconds) waiting for a transaction response from the Dnscache service.7/23/2013 3:19:39 AM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the IMF Service service to connect.7/23/2013 3:19:39 AM, error: Service Control Manager [7000]  - The IMF Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.7/21/2013 3:06:43 AM, error: Windows Update Agent [20]  - Installation Failure: Windows failed to install the following update with error 0x80246007: Cumulative Security Update for Internet Explorer 8 for Windows XP (KB2846071)..==== End Of File ===========================
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Minespatch

Minespatch

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I'm currently redoing everything you said. Unfortunately, while I did delete Max advanced systems, Wise cleaner is still on my computer. Even when I did unistall it. I also got the SVChost trojan in my task manager for some reason. I'm currently at the roguekiller stage and will continue doing everything you told me.

Everything you ask, I will unistall. I just need help.

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Minespatch

Minespatch

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Finished the steps again and I'm not sure if anything's changed. Apparently Avast was still enabled but I can't find the program.

notes:

  • iobit malware hunter and Wise won't leave my computer(Revo already unistalled them which makes this even more distressing). Wise might be hiding in my application data.

Here's the places ESET found them:

  1. Mydocuments\downloads\wisecare
  2. owner\application data\iobit
  3. "                                   " wise(?)
  4. owner\local setting\application data\ wisecare
  • During eset's scan, I had many temporary internet files(hidden or not, not sure).

 

  • Eset's scan of Iobit malware fighter 2 took a long time.

 

  • Cnet installer is apparently a threat. (  CBSidlm-cbsi118-wise-data-recovery-bp-75715872.exe )

 

  • Unsure if this is related to any of the problems listed above but whenever I play a mp4 file on VLC player crashes my image card(Turns all the colors teal and neon while the browsers and files grow huge).

 

  • That installer for Flash2Video still is asking every time whenever I get on. I'm not sure what the source could be... Have to keep on shutting the ruldll32.exe process tree to keep closing it. Though even when I do it, it keeps pestering me.

 

  • In task manager's processes, there seems to be 7 versions of svchost.exe . What could this mean? One of them is running with 20,000 kb for some reason. I can understand Firefox having a large amount of data, but not this file. Tried looking it up, but could barely understand.

 

Logs by order:

RKreport0_S_07292013_031517.txt

AdwCleanerS2.txt

JRT.txt

mbar-log-2013-07-29 (03-27-12).txt

system-log.txt

ESET.txt

FRST.txt

dds.txt

attach.txt

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AdvancedSetup

AdvancedSetup

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  • Root Admin
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Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.
 

fixlist.txt

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AdvancedSetup

AdvancedSetup

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Yes, looks good.  Please reboot the computer and run this.  If you have a version already delete it and download a new fresh copy.

 

Please visit this webpage and read the ComboFix User's Guide:

  • Once you've read the article and are ready to use the program you can download it directly from the link below.
  • Important! - Please make sure you save combofix to your desktop and do not run it from your browser
  • Direct download link for: ComboFix.exe
  • Please make sure you disable your security applications before running ComboFix.
  • Once Combofix has completed it will produce and open a log file.  Please be patient as it can take some time to load.
  • Please attach that log file to your next reply.
  • If needed the file can be located here:  C:\combofix.txt
  • NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.


 

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Minespatch

Minespatch

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Due to Combofix not finishing it's scan for 8 hours, I'm gonna need some help unistalling a anti-virus software before I continue. Avast was hurting me and my father's computer, and I tried unistalling it. It got completely off his, but when I tried to find the location of Avast to turn off, couldn't find it. That might be why Combofix didn't respond like the walkthrough said it would.

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Minespatch

Minespatch

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I think something wrong happened. This is my second time scanning(there was some progress in the second scan) and I didn't get the log and the popup is still there when the computer starts. I'm not sure a third scan will help so if there's something I did wrong, please tell me.

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Minespatch

Minespatch

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I think something wrong happened. This is my second time scanning(there was some progress in the second scan) and I didn't get the log and the popup is still there when the computer starts. I'm not sure a third scan will help so if there's something I did wrong, please tell me.

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