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Where is the NON BUSINESS support for people who bought MBAM?


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Where is the NON BUSINESS support for people who bought MBAM? Dont tell me to go to PC support!

 

Ok here I go as I dont know WHERE to POST for my bought mbam!

 

I would like to know more about the website blocker of MBAM paid consumer version.

 

What IP block list is used? It blocks sites which are legit to often.

 

I hope to get more information as at your website there is nothing stated about how you determine a IP as blocked or not.

 

Hope to receive an satisfying answer. Rants and crap go >NULL

 

Thanks!

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Hello and welcome: :)
 
(As your inquiry is about the paid, CONSUMER version of Malwarebytes Anti-Malware, the mod team may move this post to another section of the forum, such as the general MBAM Help section. ;) )

IP blocks can indicate a number of things:

  • They could indicate that MBAM is doing its job of blocking bad content on websites.
  • In some cases the blocks are a false positive.
  • However, they can also be a sign of infection, especially if the blocks are outgoing and they occur when no browsers are open.

--> There is more information about the IP blocking module in the in the Help Desk topics HERE and HERE and HERE, and in the FAQ - Section G.
They also contain instructions on how to determine what process might be trying to make the connections.
You may also research the IP in question at www.ip-lookup.net or a similar site.

On the other hand, if you think the IP blocks might be a false positive, then please read this pinned topic before starting a new topic in the False Positives forum.

Alternatively, if you think you might be infected, based on the IP blocks and/or other suspicious computer behavior, then please read the following for the available options to have a malware expert assist you with cleaning process Available Assistance For Possibly Infected Computers.

HTH,

daledoc1

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