Son's computer infected, please help

[bdjr32]

Ran MBAM scan and tried to remove all items.  Log file says "No action taken" for all items.

Please help!

Bob

dds.txt

attach.txt

[MrCharlie]

Welcome to the forum.

Please uninstall these from your add/remove programs if you can:
Consumer Input Firefox Extension (remove only)
Consumer Input Software (remove only)
Search Protect by conduit
Search Protection
Wajam
Yontoo 1.10.02

Then........


Please download AdwCleaner from here and save it on your Desktop.
 

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :
· Adwares (software ads)
· PUP/LPI (Potentially Undesirable Program)
· Toolbars
· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion method. It can be easily uninstalled using the "Uninstall" mode.

• Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
• Now click on the Search tab.
• Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:
Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.
If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

 

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.

You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:

/DisableAskDetection - This option disables Ask Toolbar detection.

MrC

[bdjr32]

Thank you MrC

 

I have deleted on of the programs as directed.  The adwcleaner log is posted.  As far as I'm concerned, we can delete anything you say needs to be done.

 

bdjr32

AdwCleanerR1.txt

[MrCharlie]

Lots of adware found....lets clear it out.....

• Please re-run AdwCleaner
• Click on Delete button.
• Confirm each time with OK if asked.
• Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

Then......

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

MrC

[bdjr32]

I have run adwcleaner and delete everything, also RogueKiller and both reports are attached.

 

Thanks again,

bdjr32

AdwCleanerS1.txt

RKreport0_S_07132013_193800.txt

[MrCharlie]

Run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest: (if found)

 

[RUN][sUSP PATH] HKLM\[...]\Wow6432Node\[...]\Run : Adobe (C:\ProgramData\Adobe\48CBBD7.vbe [-]) -> FOUND

Now click Delete on the right hand column under Options

-------------

Then.......

Download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
• Wait while the system shuts down and the cleanup process is performed.
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that they are now functioning normally.

MrC (be back in the AM)

[bdjr32]

I have run Rogue Killer and deleted the item as instructed.  Then downloaded and ran MBAR and no threats were found, log file attached.

I have confirmed that Internet access, Windows Update and Window Firewall all function properly.  Please let me know where we go from here...

 

Thank you!

bdjr32

 

mbar-log-2013-07-13 (20-08-23).txt

system-log.txt

[MrCharlie]

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

[bdjr32]

I ran MBAM after making sure proper settings as directed and 3 objects were detected and I delete them.  I went to get the report and none was found.  Checked setting and found the "automaticallt save logfile.." option unchecked.  Not sure how it happened, quite sure I didn't do it and it worked yesterday.  Anyway reran scan and clean report is attached.  Sorry about the report issue.

mbam-log-2013-07-14 (06-45-23).txt

[MrCharlie]

OK, rescan with DDS and post the DDS.txt log.

Let me know how it is.....MrC

[bdjr32]

DDS scan done and reports attached.  Everything seems to be running well.

attach.txt

dds.txt

[MrCharlie]

There's still a couple of items that need to be removed. please run this scan:

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Then run another DDS scan and post the DDS log

MrC

[bdjr32]

JRT has stopped and is asking for a response to "Value AppInit_DLLs exists, overwrite(Yes/No)?"  How should I respond?

[MrCharlie]

Choose NO.

MrC

[bdjr32]

JRT log and DDS logs are attached.

JRT.txt

attach.txt

dds.txt

[MrCharlie]

Looks Good now....

 

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• Do Not Attach It!!!

MrC

[bdjr32]

Sorry about the attachments, I was paying close enough attention to your directions.

 

checkup.txt as follows -

 

 UNSUPPORTED OPERATING SYSTEM! ABORTED! 

[MrCharlie]

Reboot and try it again....MrC

[bdjr32]

Here is the report -

 

Results of screen317's Security Check version 0.99.69  

 Windows 7 Service Pack 1 x64 (UAC is enabled)  

 Internet Explorer 10  

``````````````Antivirus/Firewall Check:`````````````` 

 Windows Security Center service is not running! This report may not be accurate! 

 Windows Firewall Enabled!  

Microsoft Security Essentials   

 Antivirus up to date!  

`````````Anti-malware/Other Utilities Check:````````` 

 Spybot - Search & Destroy 

 Malwarebytes Anti-Malware version 1.75.0.1300  

 Java 7 Update 25  

 Google Chrome 28.0.1500.71  

 Google Chrome 28.0.1500.72  

````````Process Check: objlist.exe by Laurent````````  

 Microsoft Security Essentials MSMpEng.exe 

 Malwarebytes Anti-Malware mbamservice.exe  

 Malwarebytes Anti-Malware mbamgui.exe  

 Malwarebytes' Anti-Malware mbamscheduler.exe   

`````````````````System Health check````````````````` 

 Total Fragmentation on Drive C: 0% 

````````````````````End of Log`````````````````````` 

[MrCharlie]

Looks Good.....just remove that old version of Chrome:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Out dated programs on the system are vulnerable to malware.

Please update or uninstall them:

--------------------------------

Google Chrome 28.0.1500.71 <-----OLD

Google Chrome 28.0.1500.72 <-----OK

You have old versions of Google Chrome on the system.

Please download and run OldChromeRemover.

@Windows Vista/Windows 7-8 users must use “Run As Administrator.”

~~~~~~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

If you used DeFogger to disable your CD Emulation drivers, please re-enable them.

-------------------------------

Please download OTC to your desktop.

http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")

Click on the CleanUp! button and follow the prompts.

(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)

You will be asked to reboot the machine to finish the Cleanup process, choose Yes.

After the reboot all the tools we used should be gone.

Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[bdjr32]

MrC, thank you much for all your help, I really appreciate it.!!

[MrCharlie]

OK...Take Care MrC

[AdvancedSetup]

Glad we could help.

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