No clue what I am doing, computer is MESSED up :(

[KaylaWo]

Alright.

 

So first and foremost, I have no clue what I am doing when it comes to computers... Seriously. I can do the bascis and that's about it.

 

Well, my computer is messed up - bad. Not exactly sure what I do from here... A coworker said it sounds like "winrscmde"

 

I turn on the computer and music starts playing. Not just a song... Like 3 different songs at once, some Swiffer commercials in there, and every now and again I can hear a lovely woman speaking in her native tongue in the background... Perhaps Russian or something. Who the hell knows -- I dont even have any music files on my computer. No iTunes, nothing.

 

Cowroker told me to download Malwarebytes,  which I did, and ran full system scan... It came up with nothing. Norton tells me everything is fine. Yah, no. Everything is jacked up.

 

Pleeeeeease help a sister out.

[AdvancedSetup]

Hello and

Please run the following and post back all the logs as ATTACHMENTS by clicking on the More Reply Options button.


STEP 01

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

• Please download ERUNT from one of the following links: Link1 | Link2 | Link3
• ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
• Double click on erunt-setup.exe to Install ERUNT by following the prompts.
• NOTE:  Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
• Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
• Choose a location for the backup.
  • Note: the default location is C:\Windows\ERDNT which is acceptable.
• Make sure that at least the first two check boxes are selected.
• Click on OK
• Then click on YES to create the folder.
• Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe
  
  
  STEP 02
  
  Please download Malwarebytes Anti-Rootkit from HERE
  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt
  
  STEP 03
  
  Please download Junkware Removal Tool to your desktop.
  
  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus
  
  STEP 04
  
  Please download AdwCleaner by Xplode to your desktop.
  
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • If prompted by the User Account Control click Yes to allow it to run.
  • Under Actions click on the Delete button.
  • Click OK on all prompts.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the entire contents of that logfile to your next reply.
  • You can find the logfile at C:\AdwCleaner[s1].txt where the number in brackets indicates how often it was run.
  
  STEP 05
  
  
  
  Please go here to run the online antivirus scannner from ESET.
  
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
  • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
• Click Scan
• Wait for the scan to finish
• If any threats were found, click the 'List of found threats' , then click Export to text file....
• Save it to your desktop, then please copy and paste that log as a reply to this topic.

[KaylaWo]

Okay, so I just started the scan with Malwarebytes Anti-Rookit. I know you said to attach all the logs, please don't judge me - I have no clue what I am doing, but where will these logs you speak of pop up? Will I know what logs you are talking about? I'm sorry I am so horrible with computers

[KaylaWo]

Okay - I got a little ahead of myself. I see in the very clear instructions that you gave that the longs will show up in the MBAR folder. Sorry

[KaylaWo]

Here are the logs...

 

 

mbar-log-2013-07-11 (12-44-22).txt

mbar-log-2013-07-11 (13-01-34).txt

system-log.txt

[KaylaWo]

JRT log

JRT.txt

[KaylaWo]

AdwCleaner

AdwCleanerS1.txt

[KaylaWo]

ESET

 

ESET.txt

[AdvancedSetup]

No problem. MBAR did find a rootkit and removed it. Let's go ahead now and run the following.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

[KaylaWo]

Attachments FRST and Addition -- It would not let me copy then paste the FRST text.

Addition.txt

FRST.txt

[AdvancedSetup]

I'm sorry but you ran it from the Internet.  You need to save the file to your desktop.   As you can see for the log it was not run from the desktop.

 

Running from C:\Users\Janice\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5Y1MS4H1

 

Please try again but this time save the file to  your system.  Then quit the browser and then run it.

 

Thanks

[KaylaWo]

Did this one run correctly?

FRST.txt

[AdvancedSetup]

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

[KaylaWo]

Fix log

Fixlog.txt

[AdvancedSetup]

Great that looks good.

 

Please run the following and reboot even if it does not ask you to.

 

 

Please Run TFC by OldTimer to clear temporary files:

• Download TFC from here and save it to your desktop.
• http://oldtimer.geekstogo.com/TFC.exe
• Close any open programs and Internet browsers.
• Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
• Please be patient as clearing out temp files may take a while.
• Once it completes you may be prompted to restart your computer, please do so.
• Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.
  

 

 

Then run a new DDS scan and post back the new logs.

 

 

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment. 

When done, DDS will open two (2) logs:

1. DDS.txt
2. Attach.txt
   

• Save both reports to your desktop
• Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
  You can ignore the note about zipping the Attach.txt file

 

[AdvancedSetup]

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