MB blocking IP address from Svchost.exe Process

[MStink9]

Hi,

I was working at the computer when my screen locked with what I now know was the ransom Trojan. I was able to get out of this screen by hitting ESC multiple times as well as alt-ctrl-delete. Once out, it then gave me the blue screen of death and shut down. I was able to get my computer in safe mode in which I then ran Ad-Aware – it located the Trojan and quarantined it. Upon further research (from bleepingcomputer), I decided to download Malwarebytes. After doing a full scan with this software, it located 4 malicious threats – one being another Trojan.

The entire time while this scan was running, the Malwarebytes notification balloon kept blocking IP addresses from the process svchost.exe. After I removed the 4 threats from my first scan (Malwarebytes told me to restart my computer to remove the threats), I thought the notification would end. Instead, it keeps popping up (probably every 15 minutes or so) even after I have run multiple scans with Malwarebytes and Adaware, both of these come back as  clean. When I bring up the Task Manager, unlike other posts regarding the svchost.exe, there is NO svchost.exe process running….the only way I know something is happening is because Malwarebytes keeps blocking it.

Further, when I use the internet, it is slow and acts like someone is reformatting the graphics/resolution (it goes black –after it goes black some of the task bar icons look like its reverted back to Windows 98 only to return to Windows 7 icons).

This is a work computer with a lot of important files that I am not sure they have been backed up.

 

I followed the directions from the pinned post and attached are my DDS files. Thanks for your help!

[MrCharlie]

Welcome to the forum.

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

MrC

Note:

Please read all of my instructions completely including these.

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[MStink9]

I've attached the Report that was on my desktop after running RogueKiller.

 

Thanks!

[MrCharlie]

Download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
• Wait while the system shuts down and the cleanup process is performed.
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that they are now functioning normally.

MrC

[MStink9]

Thanks for you help! Everything seems to be running smoothly since I did the scans (internet working fine and no pop up notifications from MB).

I attached the logs for your review - Two of the mbar-log and the system.log (I didn't realize upon running a second scan, the system log would be replaced).

 

Quick question, is it possible to remove my attached documents from my previous posts?

[MrCharlie]

Quick question, is it possible to remove my attached documents from my previous posts?

 

You would have to contact a moderator and ask them to do that, I can't.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Lets check for any adware while you're here:

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion method. It can be easily uninstalled using the "Uninstall" mode.

• Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
• Now click on the Search tab.
• Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:

Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.

You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:

/DisableAskDetection - This option disables Ask Toolbar detection.

MrC

[MStink9]

I hope this was the correct log, the scan went really quickly.

[MrCharlie]

The log is clean.

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• Do Not Attach It!!!

MrC

[MrCharlie]

How are we doing??

Do you still need help or can I close this post??

MrC

[LDTate]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!