rootkit and trojan not removed after reboot

[KMW]

HI, I am a real novice at this stuff. I have two viruses that Malwarebytes can detect but not delete. I've tried running the full scan many times and it always tells me they will be removed on reboot, but they are not. I ran Hijack This and have pasted it below. I also am including the pre- and post- reboot logs. I have been struggling with this for awhile so any help would be greatly appreciated.

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Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 11:57:24 AM, on 3/20/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Logitech\LCD Manager\lcdmon.exe

C:\WINDOWS\system32\RUNDLL32.EXE

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files\Common Files\Logitech\LCD Manager\Applets\LCDMedia.exe

C:\Program Files\Common Files\Logitech\LCD Manager\Applets\LCDClock.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe

C:\WINDOWS\eHome\ehSched.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\system32\dllhost.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O4 - HKLM\..\Run: [Launch LCDMon] "C:\Program Files\Common Files\Logitech\LCD Manager\lcdmon.exe"

O4 - HKLM\..\Run: [Launch LGDCore] "C:\Program Files\Common Files\Logitech\G-series Software\LGDCore.exe" /SHOWHIDE

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - Global Startup: Device Detector 3.lnk = C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000

O16 - DPF: {BDBDE413-7B1C-4C68-A8FF-C5B2B4090876} (F-Secure Online Scanner 3.3) - http://support.f-secure.com/ols/fscax.cab

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

--

End of file - 4763 bytes

---------------------------------------------

Pre-reboot Log:

Malwarebytes' Anti-Malware 1.34

Database version: 1878

Windows 5.1.2600 Service Pack 3

3/20/2009 1:21:33 PM

mbam-log-2009-03-20 (13-21-33).txt

Scan type: Full Scan (C:\|F:\|H:\|)

Objects scanned: 169998

Time elapsed: 34 minute(s), 15 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 3

Folders Infected: 0

Files Infected: 2

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:

(No malicious items detected)

Files Infected:

C:\WINDOWS\system32\drivers\mrxdavv.sys (Rootkit.Agent.H) -> Delete on reboot.

C:\WINDOWS\system32\kwave.sys (Trojan.Agent) -> Delete on reboot.

------------------------------------------------------------------------------------

Post-reboot log:

Malwarebytes' Anti-Malware 1.34

Database version: 1878

Windows 5.1.2600 Service Pack 3

3/20/2009 2:12:38 PM

mbam-log-2009-03-20 (14-12-19)post reboot

Scan type: Full Scan (C:\|F:\|H:\|)

Objects scanned: 169956

Time elapsed: 35 minute(s), 5 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 2

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

C:\WINDOWS\system32\drivers\mrxdavv.sys (Rootkit.Agent.H) -> No action taken.

C:\WINDOWS\system32\kwave.sys (Trojan.Agent) -> No action taken.

[extremeboy]

Hello.

Rootkit Threat

Unfortunatly One or more of the identified infections is a Rootkit/backdoor trojan.

IMPORTANT NOTE: Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. You should change each password by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

• When should I re-format? How should I reinstall?
• Help: I Got Hacked. Now What Do I Do?
  
• Where to draw the line? When to recommend a format and reinstall?
  

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. Tell me what you want to do.

With Regards,

Extremeboy

[KMW]

Hello.

Rootkit Threat

Unfortunatly One or more of the identified infections is a Rootkit/backdoor trojan.

IMPORTANT NOTE: Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. You should change each password by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

• When should I re-format? How should I reinstall?

• Help: I Got Hacked. Now What Do I Do?

• Where to draw the line? When to recommend a format and reinstall?

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. Tell me what you want to do.

With Regards,

Extremeboy

I have stopped using the computer for anything connected to finance, shopping, etc. I have used a clean computer and changed all passwords, and only use that clean computer now for paying bills, making online purchases, etc.

I worked with a tech representative for over a month to remove the viruses but nothing has worked. He said since I was no longer getting pop-ups and other internet problems he wanted to close the ticket, but the viruses are still on my computer, so I don't consider the problem solved. I thought maybe someone here might know how to remove them but it sounds like a reformat is the only sure way. Since I am a novice, is a reformat something I should attempt myself, or do I need a professional? Any advice would be great.

[extremeboy]

Hello.

Since I am a novice, is a reformat something I should attempt myself, or do I need a professional? Any advice would be great

If you know how to do it then No. If you don't then it may be best you read the tutorial below. If there's anything valuable you should back it up.

When backing up files and datas there are mainly 2 general guidelines:

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...

2) Do not backup any executables files or any window files. These include .exe's, .scr, .com, .pif etc... as they may contain traces of malware. Also, .html or .htm files that are webpages should also be avoided.

Note: Some may want to be safe, wondering if their data files are infected or not so to make sure you should scan those files using an anti-virus scanner and an anti-malware/anti-spyware scanner making sure they are free from malware. From what I have seen the results were always CLEAN, meaning they were not infected at all.

Hope that helps. Any thing else you want to ask?

FORMAT TUTORIAL: http://spyware-free.us/tutorials/reformat/

With Regards,

Extremeboy

[KMW]

Hello.

If you know how to do it then No. If you don't then it may be best you read the tutorial below. If there's anything valuable you should back it up.

When backing up files and datas there are mainly 2 general guidelines:

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...

2) Do not backup any executables files or any window files. These include .exe's, .scr, .com, .pif etc... as they may contain traces of malware. Also, .html or .htm files that are webpages should also be avoided.

Note: Some may want to be safe, wondering if their data files are infected or not so to make sure you should scan those files using an anti-virus scanner and an anti-malware/anti-spyware scanner making sure they are free from malware. From what I have seen the results were always CLEAN, meaning they were not infected at all.

Hope that helps. Any thing else you want to ask?

FORMAT TUTORIAL: http://spyware-free.us/tutorials/reformat/

With Regards,

Extremeboy

Thanks, I did some reading and I think I can handle it, although it looks pretty time-consuming. I appreciate your help.

[extremeboy]

You're welcome.

The format itself usually doesn't take TOO long. Depending on your computer it may vary from 30 minutes to 2 hours. For me the format took 1 hour. However, getting your files back and downloading security programs and updating everything is time consuming.

Below are some prevention tips.

Preventing Infections in the Future

Please also have a look at the following links, giving some advice and Tips to protect yourself against malware and reduce the potential for re-infection:

• So How did I get infected?
• Miekies' prevention suggestions
  
• Hardening Windows Security - Part 1 & Part 2.
  

[*]Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a sm

[extremeboy]

Hello.

Since the problem appears to be resolved, this topic wil be Closed by a Moderator. Glad we could help

This applies only to the original topic starter.

Everyone else please start a new topic in the Hijackthis-Malware Removal Forum.

With Regards,

Extremeboy