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So I did the first two steps of the process "im infected - what do i do now"

 

here are the logs from the malwayre bytes

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.07.07.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16618
Louis :: LOUIS-HP [administrator]

7/7/2013 9:35:43 PM
mbam-log-2013-07-07 (21-35-43).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 526677
Time elapsed: 1 hour(s), 35 minute(s), 27 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
 

 

 

 

and here are the attach logs from dds

 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 12/25/2010 12:57:53 PM
System Uptime: 7/7/2013 7:57:24 PM (4 hours ago)
.
Motherboard: Hewlett-Packard |  | 143F
Processor: AMD Turion II P540 Dual-Core Processor | Socket S1G4 | 2400/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 446 GiB total, 272.485 GiB free.
D: is FIXED (NTFS) - 20 GiB total, 2.855 GiB free.
E: is CDROM (CDFS)
F: is FIXED (FAT32) - 0 GiB total, 0.087 GiB free.
G: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP725: 6/21/2013 2:17:42 AM - Scheduled Checkpoint
RP726: 6/21/2013 3:03:02 AM - Windows Update
RP727: 6/25/2013 3:49:48 PM - Windows Update
RP728: 6/26/2013 4:21:20 AM - HPSF Restore Point
RP729: 7/1/2013 11:52:48 PM - Windows Update
RP730: 7/7/2013 4:39:10 PM - Windows Update
RP731: 7/7/2013 9:15:01 PM - Removed TortoiseSVN 1.7.10.23359 (64 bit)
.
==== Installed Programs ======================
.
Acrobat.com
Adobe AIR
Adobe Community Help
Adobe Content Viewer
Adobe Flash Player 11 Plugin
Adobe Reader XI (11.0.03)
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Atheros Driver Installation Program
ATI Catalyst Install Manager
AviSynth 2.5
Bejeweled 2 Deluxe
Blackhawk Striker 2
Block Youtube Ads
Bonjour
Build-a-lot 2
Canon MX870 series MP Drivers
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Chuzzle Deluxe
CinemaNow Media Manager
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
CyberLink DVD Suite
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Diner Dash 2 Restaurant Rescue
Dora's Carnival Adventure
Dropbox
DVD Menu Pack for HP MediaSmart Video
Energy Star Digital Logo
Escape Rosecliff Island
ESU for Microsoft Windows 7
FATE
Final Drive Nitro
Free YouTube to MP3 Converter version 3.12.2.430
Heroes of Hellas 2 - Olympia
Hewlett-Packard ACLM.NET v1.1.2.0
HP 3D DriveGuard
HP Advisor
HP Customer Experience Enhancements
HP Documentation
HP DVB-T TV Tuner 8.0.64.43
HP Game Console
HP Games
HP MediaSmart CinemaNow 2.0
HP MediaSmart DVD
HP MediaSmart Movies and TV
HP MediaSmart Music
HP MediaSmart Photo
HP MediaSmart SmartMenu
HP MediaSmart Video
HP MediaSmart Webcam
HP MediaSmart/TouchSmart Netflix
HP Photo Creations
HP Power Manager
HP Quick Launch
HP Setup
HP Software Framework
HP Support Assistant
HP Wireless Assistant
iCloud
IDT Audio
iPhoneBrowser
iTunes
Java 7 Update 13
Java 7 Update 9 (64-bit)
Java Auto Updater
Jewel Quest 3
Jewel Quest Solitaire 2
Junk Mail filter update
K-Lite Codec Pack 7.1.0 (Full)
LabelPrint
LogMeIn
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Application Error Reporting
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Student 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft WSE 3.0 Runtime
Microsoft_VC80_ATL_x86
Microsoft_VC80_CRT_x86
Microsoft_VC80_MFC_x86
Microsoft_VC80_MFCLOC_x86
Microsoft_VC90_ATL_x86
Microsoft_VC90_ATL_x86_x64
Microsoft_VC90_CRT_x86
Microsoft_VC90_CRT_x86_x64
Microsoft_VC90_MFC_x86
Microsoft_VC90_MFC_x86_x64
Microsoft_VC90_MFCLOC_x86
MobileMe Control Panel
Movie Theme Pack for HP MediaSmart Video
Mozilla Firefox 22.0 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP3 Parser (KB2721691)
MSXML 4.0 SP3 Parser (KB2758694)
Penguins!
PhotoNow!
Plants vs. Zombies
Poker Superstars III
Polar Bowler
Polar Golfer
Power2Go
PowerDirector
QuickTime
Realtek Ethernet Controller Driver For Windows 7
Realtek USB 2.0 Card Reader
Recovery Manager
Redist
Roxio CinemaNow 2.0
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Security Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
Synaptics Pointing Device Driver
TurboTax 2011
TurboTax 2011 WinPerFedFormset
TurboTax 2011 WinPerReleaseEngine
TurboTax 2011 WinPerTaxSupport
TurboTax 2011 wnciper
TurboTax 2011 wnyiper
TurboTax 2011 wrapper
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Verizon Media Manager
Virtual Families
Virtual Villagers - The Secret City
Wheel of Fortune 2
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Media Player Firefox Plugin
Windows Movie Maker 2.6
WinRAR 4.20 (64-bit)
YTD Video Downloader 4.0
Zuma Deluxe
.
==== Event Viewer Messages From Past Week ========
.
7/7/2013 9:13:31 PM, Error: Service Control Manager [7034]  - The FastFreeConverterUpdt service terminated unexpectedly.  It has done this 1 time(s).
.
==== End Of File ===========================
 

 

 

 

and heres the other dds log

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16611  BrowserJavaVersion: 10.13.2
Run by Louis at 23:13:52 on 2013-07-07
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3835.1868 [GMT -4:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\Hpservice.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\IDT\WDM\AESTSr64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
C:\Program Files (x86)\LogMeIn\x64\RaMaint.exe
C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\WUDFHost.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe
C:\Users\Louis\AppData\Roaming\PC-Gizmos\PC_136519.en_77.exe
C:\Users\Louis\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\TortoiseSVN\bin\TSVNCache.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\YCMMirage.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe
C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpCaslNotification.exe
C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_7_700_224.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_7_700_224.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.

uURLSearchHooks: {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - <orphaned>
uURLSearchHooks: {7473b6bd-4691-4744-a82b-7854eb3d70b6} - <orphaned>
mWinlogon: Userinit = userinit.exe,
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: PC Gizmos BHO: {A817C286-3D6B-4ECD-A99C-E44E50DBC523} - C:\Users\Louis\AppData\Roaming\PC-Gizmos\PCGizmosBHO.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: DVDVideoSoft WebPageAdjuster Class: {EE932B49-D5C0-4D19-A3DA-CE0849258DE6} -
uRun: [HPAdvisorDock] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Dock\HPAdvisorDock.exe
uRun: [intel Drives] "C:\Users\Louis\AppData\Local\Temp\Systweaker\Sys.exe"
uRun: [AdobeBridge] <no file>
mRun: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
StartupFolder: C:\Users\Louis\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Louis\AppData\Roaming\Dropbox\bin\Dropbox.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\Office14\EXCEL.EXE/3000
IE: Free YouTube Download - C:\Program Files (x86)\Common Files\DVDVideoSoft\plugins\freeytvdownloader.htm
IE: Free YouTube to MP3 Converter - C:\Program Files (x86)\Common Files\DVDVideoSoft\plugins\freeytmp3downloader.htm
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~3\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {EE932B49-D5C0-4D19-A3DA-CE0849258DE6} - {EE932B49-D5C0-4D19-A3DA-CE0849258DE6} -
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.



TCP: NameServer = 192.168.1.1
TCP: Interfaces\{7AE4314C-6078-45F5-8AFF-72C7DD5F8BDF} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{7AE4314C-6078-45F5-8AFF-72C7DD5F8BDF}\2516E646F6C60786 : DHCPNameServer = 192.168.2.1 192.168.2.1
TCP: Interfaces\{7AE4314C-6078-45F5-8AFF-72C7DD5F8BDF}\6616D60756163656 : DHCPNameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{7AE4314C-6078-45F5-8AFF-72C7DD5F8BDF}\F4C6464596D656245746 : DHCPNameServer = 208.77.2.11 207.200.7.21 207.69.188.185
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-BHO: DVDVideoSoft WebPageAdjuster Class: {EE932B49-D5C0-4D19-A3DA-CE0849258DE6} -
x64-Run: [synTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [smartMenu] C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe /background
x64-Run: [HPWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\DelayedAppStarter.exe 120 C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe /hidden
x64-Run: [sysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [LogMeIn GUI] "C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe"
x64-Run: [Logitech Download Assistant] C:\Windows\System32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-IE: {EE932B49-D5C0-4D19-A3DA-CE0849258DE6} - {EE932B49-D5C0-4D19-A3DA-CE0849258DE6} -
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Louis\AppData\Roaming\Mozilla\Firefox\Profiles\cbmgyega.default\

FF - prefs.js: browser.startup.homepage - boxingnews24.com
FF - prefs.js: network.proxy.type - 0
FF - component: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\IPSFFPlgn\components\IPSFFPl.dll
FF - plugin: C:\PROGRA~2\MICROS~3\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~3\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_224.dll
FF - plugin: C:\Windows\SysWOW64\npdeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
FF - ExtSQL: 2013-06-05 20:05; {2b55ea1c-5d12-4fb5-bb9b-2067f8eda4ca}; C:\Users\Louis\AppData\Roaming\Mozilla\Firefox\Profiles\cbmgyega.default\extensions\{2b55ea1c-5d12-4fb5-bb9b-2067f8eda4ca}.xpi
.
---- FIREFOX POLICIES ----
FF - user.js: extensions.funmoods.hmpg - false

FF - user.js: extensions.funmoods.dfltSrch - false
FF - user.js: extensions.funmoods.srchPrvdr - Search
FF - user.js: extensions.funmoods.dnsErr - true
FF - user.js: extensions.funmoods_i.newTab - false


FF - user.js: extensions.funmoods.id - 6E0F6E402EE942E3
FF - user.js: extensions.funmoods.instlDay - 15674
FF - user.js: extensions.funmoods.vrsn - 1.5.23.22
FF - user.js: extensions.funmoods.vrsni - 1.5.23.22
FF - user.js: extensions.funmoods_i.vrsnTs - 1.5.23.2223:50:29
FF - user.js: extensions.funmoods.prtnrId - funmoods
FF - user.js: extensions.funmoods.prdct - funmoods
FF - user.js: extensions.funmoods.aflt - vsl
FF - user.js: extensions.funmoods_i.smplGrp - none
FF - user.js: extensions.funmoods.tlbrId - base
FF - user.js: extensions.funmoods.instlRef - vsl
FF - user.js: extensions.funmoods.dfltLng -
FF - user.js: extensions.funmoods.excTlbr - false
FF - user.js: extensions.funmoods.autoRvrt - false
FF - user.js: extensions.funmoods.envrmnt - production
FF - user.js: extensions.funmoods.isdcmntcmplt - true
FF - user.js: extensions.funmoods.mntrvrsn - 1.3.0
FF - user.js: extensions.privitize.hpOld0 - boxingnews24.com

FF - user.js: extensions.privitize.id - 282542e30000000000006e0f6e402ee9
FF - user.js: extensions.privitize.appId - {301966DF-A84B-4255-AAB9-574B5CE237E4}
FF - user.js: extensions.privitize.instlDay - 15839
FF - user.js: extensions.privitize.vrsn - 1.8.16.22
FF - user.js: extensions.privitize.vrsni - 1.8.16.22
FF - user.js: extensions.privitize.vrsnTs - 1.8.16.2221:18:51
FF - user.js: extensions.privitize.prtnrId - privitize
FF - user.js: extensions.privitize.prdct - privitize
FF - user.js: extensions.privitize.aflt - orgnl
FF - user.js: extensions.privitize.smplGrp - none
FF - user.js: extensions.privitize.tlbrId - base
FF - user.js: extensions.privitize.instlRef -
FF - user.js: extensions.privitize.dfltLng -
FF - user.js: extensions.privitize.excTlbr - true
FF - user.js: extensions.privitize.ffxUnstlRst - false
FF - user.js: extensions.privitize.admin - false
FF - user.js: extensions.privitize.autoRvrt - false
FF - user.js: extensions.privitize.rvrt - false
FF - user.js: extensions.privitize.hmpg - true

FF - user.js: extensions.privitize.dfltSrch - true
FF - user.js: extensions.privitize.srchPrvdr - Search The Web (privitize)

FF - user.js: extensions.privitize.dnsErr - true
FF - user.js: extensions.privitize.newTab - true

FF - user.js: extensions.delta.tlbrSrchUrl -
FF - user.js: extensions.delta.id - 282542e30000000000006e0f6e402ee9
FF - user.js: extensions.delta.appId - {C26644C4-2A12-4CA6-8F2E-0EDE6CF018F3}
FF - user.js: extensions.delta.instlDay - 15849
FF - user.js: extensions.delta.vrsn - 1.8.21.5
FF - user.js: extensions.delta.vrsni - 1.8.21.5
FF - user.js: extensions.delta.vrsnTs - 1.8.21.514:39:42
FF - user.js: extensions.delta.prtnrId - delta
FF - user.js: extensions.delta.prdct - delta
FF - user.js: extensions.delta.aflt - babsst
FF - user.js: extensions.delta.smplGrp - none
FF - user.js: extensions.delta.tlbrId - base
FF - user.js: extensions.delta.instlRef - sst
FF - user.js: extensions.delta.dfltLng - en
FF - user.js: extensions.delta.excTlbr - false
FF - user.js: extensions.delta.ffxUnstlRst - true
FF - user.js: extensions.delta.admin - false
FF - user.js: extensions.delta_i.babTrack - affID=119816&tt=gc_
FF - user.js: extensions.delta_i.babExt -
FF - user.js: extensions.delta_i.srcExt - ss
FF - user.js: extensions.delta.autoRvrt - false
FF - user.js: extensions.delta.rvrt - false
FF - user.js: extensions.delta.newTab - false
.
============= SERVICES / DRIVERS ===============
.
R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2011-3-3 89600]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-3-3 203264]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2011-9-9 86072]
R2 HP Wireless Assistant Service;HP Wireless Assistant Service;C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe [2010-6-18 103992]
R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-5-21 103992]
R2 hpsrv;HP Service;C:\Windows\System32\hpservice.exe [2011-5-13 30520]
R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2011-6-14 26680]
R2 IntuitUpdateServiceV4;Intuit Update Service v4;C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [2011-8-25 13672]
R2 LMIGuardianSvc;LMIGuardianSvc;C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe [2012-7-5 376144]
R2 LMIInfo;LogMeIn Kernel Information Provider;C:\Program Files (x86)\LogMeIn\x64\rainfo.sys [2012-6-8 16056]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;C:\Windows\System32\drivers\LMIRfsDriver.sys [2012-10-6 72216]
R3 clwvd;HP Webcam Splitter;C:\Windows\System32\drivers\clwvd.sys [2010-6-25 32880]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2010-11-21 239136]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2010-11-21 38528]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers\netw5v64.sys [2009-6-10 5434368]
S3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2010-11-21 295424]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-7-2 59392]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-12-26 1255736]
S3 WSDScan;WSD Scan Support via UMB;C:\Windows\System32\drivers\WSDScan.sys [2009-7-13 25088]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys [2009-6-10 389120]
S4 CinemaNow Service;CinemaNow Service;C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemaNowSvc.exe [2010-6-12 400368]
.
=============== Created Last 30 ================
.
2013-07-08 01:18:54    25928    ----a-w-    C:\Windows\System32\drivers\mbam.sys
2013-07-08 01:18:54    --------    d-----w-    C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-07-07 20:40:22    9552976    ----a-w-    C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{CCEDEEBD-16FD-435F-B055-8494B0249C2C}\mpengine.dll
2013-06-23 19:46:42    --------    d-----w-    C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2013-06-23 19:46:42    --------    d-----w-    C:\Program Files\iTunes
2013-06-23 19:46:42    --------    d-----w-    C:\Program Files\iPod
2013-06-23 19:46:42    --------    d-----w-    C:\Program Files (x86)\iTunes
2013-06-21 02:32:21    --------    d-----w-    C:\8a5640af6feee689a6f332
2013-06-13 09:37:37    701952    ----a-w-    C:\Program Files\Internet Explorer\ieproxy.dll
2013-06-13 08:13:53    1910632    ----a-w-    C:\Windows\System32\drivers\tcpip.sys
2013-06-13 08:13:28    751104    ----a-w-    C:\Windows\System32\win32spl.dll
2013-06-13 08:13:26    492544    ----a-w-    C:\Windows\SysWow64\win32spl.dll
2013-06-13 08:13:15    30720    ----a-w-    C:\Windows\System32\cryptdlg.dll
2013-06-13 08:13:15    24576    ----a-w-    C:\Windows\SysWow64\cryptdlg.dll
2013-06-13 08:12:58    1424384    ----a-w-    C:\Windows\System32\WindowsCodecs.dll
2013-06-13 08:12:58    1230336    ----a-w-    C:\Windows\SysWow64\WindowsCodecs.dll
2013-06-13 08:12:01    903168    ----a-w-    C:\Windows\SysWow64\certutil.exe
2013-06-13 08:12:01    52224    ----a-w-    C:\Windows\System32\certenc.dll
2013-06-13 08:12:01    43008    ----a-w-    C:\Windows\SysWow64\certenc.dll
2013-06-13 08:12:01    184320    ----a-w-    C:\Windows\System32\cryptsvc.dll
2013-06-13 08:12:01    1464320    ----a-w-    C:\Windows\System32\crypt32.dll
2013-06-13 08:12:01    140288    ----a-w-    C:\Windows\SysWow64\cryptsvc.dll
2013-06-13 08:12:01    139776    ----a-w-    C:\Windows\System32\cryptnet.dll
2013-06-13 08:12:01    1192448    ----a-w-    C:\Windows\System32\certutil.exe
2013-06-13 08:12:01    1160192    ----a-w-    C:\Windows\SysWow64\crypt32.dll
2013-06-13 08:12:01    103936    ----a-w-    C:\Windows\SysWow64\cryptnet.dll
2013-06-13 08:11:44    1887232    ----a-w-    C:\Windows\System32\d3d11.dll
2013-06-13 08:11:44    1505280    ----a-w-    C:\Windows\SysWow64\d3d11.dll
.
==================== Find3M  ====================
.
2013-06-13 08:47:12    71048    ----a-w-    C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-06-13 08:47:12    692104    ----a-w-    C:\Windows\SysWow64\FlashPlayerApp.exe
2013-06-13 08:03:55    107368    ----a-w-    C:\Windows\System32\LMIRfsClientNP.dll
2013-06-13 08:03:51    35656    ----a-w-    C:\Windows\System32\LMIport.dll
2013-06-13 08:03:51    100680    ----a-w-    C:\Windows\System32\LMIinit.dll
2013-06-08 12:28:46    2706432    ----a-w-    C:\Windows\System32\mshtml.tlb
2013-06-08 11:13:19    2706432    ----a-w-    C:\Windows\SysWow64\mshtml.tlb
2013-06-02 15:23:44    149    ----a-w-    C:\Users\Louis\AppData\Roaming\uninstall.bat
2013-05-27 19:11:33    107368    ----a-w-    C:\Windows\System32\LMIRfsClientNP.dll.000.bak
2013-05-17 01:25:57    1767936    ----a-w-    C:\Windows\SysWow64\wininet.dll
2013-05-17 01:25:27    2877440    ----a-w-    C:\Windows\SysWow64\jscript9.dll
2013-05-17 01:25:26    61440    ----a-w-    C:\Windows\SysWow64\iesetup.dll
2013-05-17 01:25:26    109056    ----a-w-    C:\Windows\SysWow64\iesysprep.dll
2013-05-17 00:59:03    2241024    ----a-w-    C:\Windows\System32\wininet.dll
2013-05-17 00:58:10    3958784    ----a-w-    C:\Windows\System32\jscript9.dll
2013-05-17 00:58:08    67072    ----a-w-    C:\Windows\System32\iesetup.dll
2013-05-17 00:58:08    136704    ----a-w-    C:\Windows\System32\iesysprep.dll
2013-05-14 12:23:25    89600    ----a-w-    C:\Windows\System32\RegisterIEPKEYs.exe
2013-05-14 08:40:13    71680    ----a-w-    C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-05-02 06:06:08    278800    ------w-    C:\Windows\System32\MpSigStub.exe
2013-05-01 07:59:12    94208    ----a-w-    C:\Windows\SysWow64\QuickTimeVR.qtx
2013-05-01 07:59:12    69632    ----a-w-    C:\Windows\SysWow64\QuickTime.qts
2013-04-13 05:49:23    135168    ----a-w-    C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
2013-04-13 05:49:19    350208    ----a-w-    C:\Windows\apppatch\AppPatch64\AcLayers.dll
2013-04-13 05:49:19    308736    ----a-w-    C:\Windows\apppatch\AppPatch64\AcGenral.dll
2013-04-13 05:49:19    111104    ----a-w-    C:\Windows\apppatch\AppPatch64\acspecfc.dll
2013-04-13 04:45:16    474624    ----a-w-    C:\Windows\apppatch\AcSpecfc.dll
2013-04-13 04:45:15    2176512    ----a-w-    C:\Windows\apppatch\AcGenral.dll
2013-04-12 14:45:08    1656680    ----a-w-    C:\Windows\System32\drivers\ntfs.sys
2013-04-10 06:01:54    265064    ----a-w-    C:\Windows\System32\drivers\dxgmms1.sys
2013-04-10 06:01:53    983400    ----a-w-    C:\Windows\System32\drivers\dxgkrnl.sys
2013-04-10 03:30:50    3153920    ----a-w-    C:\Windows\System32\win32k.sys
.
============= FINISH: 23:14:59.25 ===============
 

 

 

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  • Root Admin

Please run the following and post back the logs

 

STEP 01

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.

    [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder.



Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe


STEP 02

Please download Malwarebytes Anti-Rootkit from HERE

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt



STEP 03

Please download Junkware Removal Tool to your desktop.
  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus





STEP 04

Please download AdwCleaner by Xplode to your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • If prompted by the User Account Control click Yes to allow it to run.
  • Under Actions click on the Delete button.
  • Click OK on all prompts.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the entire contents of that logfile to your next reply.
  • You can find the logfile at C:\AdwCleaner[s1].txt where the number in brackets indicates how often it was run.



STEP 05

button_eos.gif

Please go here to run the online antivirus scannner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

    [*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.


 

 

Thanks

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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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