Freezes entire during full scan, qucik scan works fine HELP

[jocee]

Can anyone in laymans terms tell me how to fix this. Everytime I try in indepth scan it freezes after about 25 min and I have to reboot.

Thanks

 

[daledoc1]

Hello and welcome back, jocee:

 

It appears to be the same issue you had a few months ago >>HERE<<?

 

Please follow the instructions below and post back here with the following logs as attachments to your next reply:

• Checkresults.txt from mbam-check
• A couple of protection logs, if you have them
• DDS.txt from DDS
• Attach.txt from DDS

These will provide the MBAM staff with a bit of information that will help them to pinpoint the cause and the solution for you.

Thanks!

daledoc1

 

PS BTW, there's no need to routinely run FULL scans -- under nearly all circumstances, a Quick Scan is more than sufficient and all that's recommended. See here: What is the difference between the three scan types in Malwarebytes Anti-Malware?

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs



Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

•  
• When done, DDS will open two (2) logs:
• • DDS.txt
  • Attach.txt

• Save both reports to your desktop
• Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
  --->You can ignore the note about zipping the Attach.txt file in most cases.

[jocee]

Hi DaleDoc1

 

Actually it is not the same issue at all, previously it wouldn't run at all. Since then my pc had to go to the "hospital" it was wiped clean and redone. The pc guy reinstalled malwarebytes.It was working, however I decided to try an indepth scan and that is where it freezes.

 

I thank you for the instructions but it will take a bit before I sit down and do step by step. It seems that there is not an easy soltuion and I might just only do the quick scans.

 

Doing stuff like in your instructions makes be nervous.

 

I appreciate your time and I am just not sure at this point what I will do.

[daledoc1]

Hi, jocee:

 

OK, thanks for the updated information.

 

The fastest way to determine what's going on would be to run these tools.

The instructions look harder than they are -- they are broken down into small steps for clarity.

It will only take a few minutes....

 

In terms of "bang for the buck", Step 2 (the DDS tool) would probably be the most helpful initially for the staff.

It's just a little tool that you download to your desktop and run -- there is no program to "install" and it won't do anything to your computer.

You can try that one first, and hold off with the mbam-check tool for now.

 

Just take your time and follow the instructions 1 step at a time.

 

If you're not sure how to proceed, here is some extra help, in order, to help get you started to download and then save the DDS tool to your desktop:

1) How do I download a file via specific browser?

2) How do I save a file to my desktop?

 

Then just follow the instructions in my earlier reply >>HERE<<  to run it.

Then save the 2 logs and post back here with both of them.

The staff will review them and decide how best to help you.

 

Thanks,

 

daledoc1