Trojan.ransom and PUM.userWload Help me remove it please.

[Cixz]

I found it with my malwarebytes and I can't get rid of it. Also Before I found them I found backdoor.agent and trojan.agent.

[Cixz]

I found it with my malwarebytes and I can't get rid of it. Also Before I found them I found backdoor.agent and trojan.agent. Would it make my laptop slower after removal?

Malwarebytes Anti-Malware 1.75.0.1300

www.malwarebytes.org

Database version: v2013.07.03.10

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 10.0.9200.16618

Cupcakekid92 :: CUPCAKEKID92-PC [administrator]

7/3/2013 1:39:48 PM

mbam-log-2013-07-03 (13-39-48).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 264192

Time elapsed: 1 minute(s), 13 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 2

HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows|Load (PUM.UserWLoad) -> Data: C:\Users\CUPCAK~1\LOCALS~1\Temp\mshquob.com -> Delete on reboot.

HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows|Load (Trojan.Ransom) -> Data: C:\Users\CUPCAK~1\LOCALS~1\Temp\mshquob.com -> Delete on reboot.

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

 

[Cixz]

I found it with my malwarebytes and I can't get rid of it. Also Before I found them I found backdoor.agent and trojan.agent.

One more thing... If I reset my windows 7 laptop would it be faster and get rid of it? I dont have anything important on it

[Maniac]

Hello Cixz and ! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

• If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
• Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.

I'm afraid I have bad news.

One or more of the identified infections is a rootkit. Rootkits are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

I suggest you disconnect this computer from the Internet immediately you finish reading this post.

If you do any banking or other financial transactions on the computer, or if it contains any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, your computer is very likely compromised and there is no way to be sure your computer can ever again be trusted.

Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the Operating System.

Visit the following sites for more information on Internet theft and when to reformat!

Help: I Got Hacked. Now What Do I Do?

Help: I Got Hacked. Now What Do I Do? Part II

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

Should you decide not to follow that advice, we will of course do our best to clean the computer of any infections that we can see but, as I already stated, we can in no way guarantee it to be trustworthy.

If you have any questions before making a final decision, please feel free to ask.

Instructions how to format and reinstall Windows can be found here

[Cixz]

What would happen if I reset my laptop to its factory version?

[Maniac]

Could be much better than now.

[Cixz]

If I reset it than all the malware is gone and the trojan.ransom and PUm.userWload too?

[Maniac]

That should do the trick. Do it and let me know when you are ready.

[Cixz]

Do I still need to re format and re install if I just reset it to its factory version? Or is some trace of the malware still there

[Maniac]

No guarantee, that's why we suggest format.

[Cixz]

I'm ready now I finnaly got everything ready.

[Maniac]

Glad everything is fine there!

Some malware prevention tips:

users.telenet.be/bluepatchy/miekiemoes/prevention.html

Safe surfing!

[AdvancedSetup]

Glad we could help.

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