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malware/virus/trojan


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my daughter brought her laptop around,she had been on the net without a firewall.

i removed a hack tool named kill/app and two viruses maskerading as sound max and the about blank trojan and about 130 tracking cookies.

i am not sure i got it all and her mums giving me a headache as she doesnt undertand the need for firewalls,antivirus & malware apps,nor even updateing cirital updates and keeps asking why its taking me so long,and wants me to get it back asap.

(no mall intent ment towards her mum,shes her mum and i am not critisng her one iota,just trying to explian why i need help asap)

i know its your free time and lots off pps need help,so i do feel a bit guilty about asking.

i updated the laptop and installed a anti virus program/spware remover and malwarebytes.

still i dont think i got everthing,can you please help me.i piad

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  • Staff

Hi,

* Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • In case you already used MBAM previously, please update it before proceeding with the scan. To do this, click the "Update" tab and click the "Check For updates" button.
  • Once the program has loaded and updates were downloaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply along with a fresh HijackThis log.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

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Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

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