old install stopped working, new install also dead

bjinfl · March 19, 2009

just downloaded V1.34 as my old version stopped working as of this morning . It does not even boot up, just get an error message from Vista that it has "stopped working and vista will notify you if a solution is found".

New download also does not boot up. I noticed that Norton has 3 times this am given me notice that it has detected and removed "packed.generic.2000"

but apparently it is still there.

Since Malwarebytes will not start up, I cannot give you any logs.

Any suggestions appreciated. thank you.

bjinfl · March 19, 2009

just downloaded V1.34 as my old version stopped working as of this morning . It does not even boot up, just get an error message from Vista that it has "stopped working and vista will notify you if a solution is found".
New download also does not boot up. I noticed that Norton has 3 times this am given me notice that it has detected and removed "packed.generic.2000"
but apparently it is still there.
Since Malwarebytes will not start up, I cannot give you any logs.
Any suggestions appreciated. thank you.

just did a log with hijack this:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 1:06:46 PM, on 3/19/2009

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v7.00 (7.00.6001.18000)

Boot mode: Normal

Running processes:

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe

C:\Program Files\ScanSoft\OmniPageSE4\OpWareSE4.exe

C:\Windows\System32\spool\drivers\w32x86\3\WrtMon.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Windows\System32\spool\drivers\w32x86\3\WrtProc.exe

C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Windows\system32\igfxsrvc.exe

C:\Windows\system32\NOTEPAD.EXE

C:\Program Files\Norton AntiVirus\Engine\16.2.0.7\ccSvcHst.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Users\Bob\Desktop\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://partnerpage.google.com/smallbiz.del...amp;ibd=5080708

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://us.mc575.mail.yahoo.com/mc/welcome?...d=fdv5eduq05s8j

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://partnerpage.google.com/smallbiz.del...amp;ibd=5080708

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://partnerpage.google.com/smallbiz.del...amp;ibd=5080708

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Engine\16.2.0.7\IPSBHO.DLL

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll

O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe

O4 - HKLM\..\Run: [sSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"

O4 - HKLM\..\Run: [WrtMon.exe] C:\Windows\system32\spool\drivers\w32x86\3\WrtMon.exe

O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon

O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O13 - Gopher Prefix:

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab

O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.135,85.255.112.198

O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.112.135,85.255.112.198

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.135,85.255.112.198

O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSrv.exe

O23 - Service: DellAMBrokerService - Unknown owner - C:\Program Files\DellAutomatedPCTuneUp\brkrsvc.exe

O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: Norton AntiVirus - Symantec Corporation - C:\Program Files\Norton AntiVirus\Engine\16.2.0.7\ccSvcHst.exe

O23 - Service: Macrium Reflect Image Mounting Service (ReflectService) - Unknown owner - C:\Program Files\Macrium\Reflect\ReflectService.exe

--

End of file - 6537 bytes

hope this is the right place to post the log.

bjinfl · March 19, 2009

Malwarebytes has stopped working for me, so I downloaded the newest version V1.34 and installed it after uninstalling the old application. The new version will not start either.

A friend told me to rename the malwarebytes exe to checker.exe and run it in safe mode from desktop. I did this and it booted and ran fine. Came up with 6 trojans/trojans dns changers...

but malwarebytes still wouild not exe in normal mode after rebooting the pc, so I ran a 2nd scan in safe mode.

The 2nd scan came up clean, but Malwarebytes.exe still will not start in normal mode.

Here is the log from malwarebytes :

Malwarebytes' Anti-Malware 1.34

Database version: 1749

Windows 6.0.6001 Service Pack 1

3/19/2009 7:08:10 PM

mbam-log-2009-03-19 (19-08-10).txt

Scan type: Full Scan (C:\|D:\|)

Objects scanned: 225196

Time elapsed: 35 minute(s), 38 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

here is the log from Hijack this:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 7:11:34 PM, on 3/19/2009

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v7.00 (7.00.6001.18000)

Boot mode: Safe mode