Need to remove 46.19.138.211, 193.105.134.142, 193.106.172.46

[tomfra]

Hello everyone,

I was directed to this forum by the customer support, so hopefully it's the right place to post it...

I am the administrator of IdentityCloaker.com. A few of our customers reported a problem when running our Identity Cloaker client application and MalwareBytes on their PC. It seems 3 of our IPs are on the Malwarebytes blacklist, the reason is unknown, it's possible they were indeed abused by some users in the past or by the previous administrator of the IP ranges.

Our application measures the ping response time to all servers and these 3 IPs trigger a warning when running the ping, in Malwarebytes:

46.19.138.211
193.105.134.142
193.106.172.46

How do I remove these IPs from the blacklist? Just to clarify - there are no websites running on these IPs, they are all used by VPN servers only.
 

Thanks!

 

Tomas

 

[gando1g]

Like Tomfra Malwarebytes keeps telling me its blocking http://193.105.134.142/

I can find nothing about this site.  I'm not about to whitelist it but I'm sick of it coming up all the time.

Help gando1g

[tomfra]

Well, there is no website hosted at 193.105.134.142 - there is even no http server running at port 80 on this server. It's simply just one of our VPN servers, in Sweden.

 

Tomas

 

[tomfra]

OK, it's taking really long and it's harming our business. I need the mentioned IPs to be removed from the malwarebytes database as it's currently giving our users the impression there is something bad done by us intentionally. Is there no central authority at malwarebytes.org I could speak to?

[MysteryFCM]

Sorry for missing your post. I'm reviewing this as I write this.

[tomfra]

MysteryFCM: Thanks! If you want, I can also send you a full version of our application(s) so that you can check for yourself how it works and why the alarm might have been triggered. Just contact me at admin@identitycloaker.com or via PM (if it's supported by this forum).

[MysteryFCM]

The IPs will be removed from the current blocks on the next update.

[tomfra]

Thanks, much appreciated! If possible, please also check the C classes for the IPs I sent, i.e.:

 

46.19.138.211
193.105.134.142
193.106.172.46

 

I am not sure if only those IPs are blocked or the whole C classes.