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Any kind of firewall cannot be turned on, corrupt database, code-536805315?

streetsider
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streetsider

streetsider

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I recently attempted to switch my antivirus from AVG to Kaspersky, and things went downhill from there. My computer loaded my desktop slower upon log in. I updated Windows and it started taking over five minutes or just didn't load at all. It booted normally in safe mode though.

I performed a system restore, it loads faster, and AVG is installed; however, the firewall and all its services cannot be turned on, the same goes for Windows firewall as well. I checked under services and clicked "start" for the AVG firewall, and I received an error with this code: 536805315. I recieved an error for Windows firewall as well. I started Malwarebytes and it said the database was missing or corrupt, so I updated. According to the scan, nothing is there but something is telling me otherwise.

Logs:

 


DDS (Ver_2012-11-20.01) - NTFS_AMD64 

Internet Explorer: 9.0.8112.16464  BrowserJavaVersion: 10.25.2

Run by admin at 19:26:28 on 2013-06-29

Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.8190.5878 [GMT -5:00]

.

AV: AVG Internet Security 2013 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: AVG Internet Security 2013 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}

FW: AVG Internet Security 2013 *Disabled* {36AFA1E1-4CDC-7EF8-11EE-C77C3581ABA2}

.

============== Running Processes ===============

.

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\nvvsvc.exe

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe

C:\Windows\system32\nvvsvc.exe

C:\Windows\SYSTEM32\WISPTIS.EXE

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe

C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe

C:\Windows\System32\svchost.exe -k HPZ12

C:\Windows\System32\svchost.exe -k HPZ12

C:\Program Files (x86)\Motorola\MotForwardDaemon\ForwardDaemon.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Windows\system32\Wacom_Tablet.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Windows\system32\SearchIndexer.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Windows\system32\taskhost.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperAgent.exe

C:\Windows\SYSTEM32\WISPTIS.EXE

C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe

C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe

C:\Windows\system32\Wacom_Tablet.exe

C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe

C:\Program Files\Logitech\SetPointP\SetPoint.exe

C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe

C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\acrotray.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\NVIDIA Corporation\Display\nvtray.exe

C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE

C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe

C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe

C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe

C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Windows\system32\taskeng.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Windows\system32\notepad.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

mWinlogon: Userinit = userinit.exe

BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll

BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll

BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Adobe Acrobat Create PDF Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll

BHO: Logitech SetPoint: {AF949550-9094-4807-95EC-D1C317803333} - C:\Program Files\Logitech\SetPointP\32-bit\SetPointSmooth.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll

BHO: Adobe Acrobat Create PDF from Selection: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll

BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll

EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll

EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll

uRun: [DAEMON Tools Lite] "C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe" -autorun

uRun: [AdobeBridge] <no file>

mRun: [amd_dc_opt] C:\Program Files (x86)\AMD\Dual-Core Optimizer\amd_dc_opt.exe

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY

mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe

mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

mRun: [switchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe

mRun: [AdobeCS5.5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5.5ServiceManager\CS5.5ServiceManager.exe" -launchedbylogin

mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe"

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe

uPolicies-Explorer: NoDriveTypeAutoRun = dword:145

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-System: ConsentPromptBehaviorAdmin = dword:5

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\Office12\EXCEL.EXE/3000

IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}

IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll


TCP: NameServer = 64.233.207.8 64.233.207.9

TCP: Interfaces\{F3ED5CA2-BC49-4ABC-96EA-BAB484A78FC4} : DHCPNameServer = 64.233.207.8 64.233.207.9

Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll

SSODL: WebCheck - <orphaned>

SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\28.0.1500.63\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome

x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

x64-BHO: Logitech SetPoint: {AF949550-9094-4807-95EC-D1C317803333} - C:\Program Files\Logitech\SetPointP\SetPointSmooth.dll

x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s

x64-Run: [EvtMgr6] C:\Program Files\Logitech\SetPointP\SetPoint.exe /launchGaming

x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"

x64-Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - <orphaned>

x64-Notify: LBTWlgn - c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll

x64-SSODL: WebCheck - <orphaned>

.

================= FIREFOX ===================

.

FF - ProfilePath - C:\Users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\z2bbz9b6.default\

FF - plugin: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Air\nppdf32.dll

FF - plugin: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect32.dll

FF - plugin: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect64.dll

FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.145\npGoogleUpdate3.dll

FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll

FF - plugin: C:\Program Files (x86)\TabletPlugins\npwacom.dll

FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw_1200112.dll

FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll

FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll

FF - plugin: C:\Windows\SysWOW64\npmproxy.dll

FF - ExtSQL: 2013-05-27 21:49; web2pdfextension@web2pdf.adobedotcom; C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Browser\WCFirefoxExtn

FF - ExtSQL: !HIDDEN! 2013-03-04 21:42; smartwebprinting@hp.com; C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3

.

============= SERVICES / DRIVERS ===============

.

R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2012-10-15 63328]

R0 Avgloga;AVG Logging Driver;C:\Windows\System32\drivers\avgloga.sys [2012-9-21 225120]

R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2012-11-16 111968]

R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2012-9-14 40800]

R1 AppleCharger;AppleCharger;C:\Windows\System32\drivers\AppleCharger.sys [2013-2-28 21616]

R1 Avgfwfd;AVG network filter service;C:\Windows\System32\drivers\avgfwd6a.sys [2010-7-12 50296]

R1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2012-10-22 154464]

R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2012-9-21 200032]

R1 dtsoftbus01;DAEMON Tools Virtual Bus Driver;C:\Windows\System32\drivers\dtsoftbus01.sys [2013-2-28 283200]

R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-5-25 418376]

R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-5-25 701512]

R2 Motorola Device Manager;Motorola Device Manager Service;C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe [2013-3-25 121144]

R2 PST Service;PST Service;C:\Program Files (x86)\Motorola\MotForwardDaemon\ForwardDaemon.exe [2013-5-30 65657]

R2 RtNdPt60;Realtek NDIS Protocol Driver;C:\Windows\System32\drivers\RtNdPt60.sys [2013-2-28 32544]

R2 TabletServiceWacom;TabletServiceWacom;C:\Windows\System32\Wacom_Tablet.exe [2013-4-24 6245744]

R3 L1C;NDIS Miniport Driver for Qualcomm Atheros AR81xx PCI-E Ethernet Controller;C:\Windows\System32\drivers\L1C60x64.sys [2013-2-28 99440]

R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-5-25 25928]

S1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2012-10-2 185696]

S2 avgfws;AVG Firewall;C:\Program Files (x86)\AVG\AVG2013\avgfws.exe [2012-12-10 1342024]

S2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe [2012-11-16 5814904]

S2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe [2012-10-22 196664]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S3 AppleChargerSrv;AppleChargerSrv;system32\AppleChargerSrv.exe --> system32\AppleChargerSrv.exe [?]

S3 BTCFilterService;USB Networking Driver Filter Service;C:\Windows\System32\drivers\motfilt.sys [2009-1-29 6144]

S3 dmvsc;dmvsc;C:\Windows\System32\drivers\dmvsc.sys [2010-11-21 71168]

S3 motccgp;Motorola USB Composite Device Driver;C:\Windows\System32\drivers\motccgp.sys [2012-6-11 22016]

S3 motccgpfl;MotCcgpFlService;C:\Windows\System32\drivers\motccgpfl.sys [2012-1-25 9728]

S3 Motousbnet;Motorola USB Networking Driver Service;C:\Windows\System32\drivers\Motousbnet.sys [2012-6-8 27136]

S3 motusbdevice;Motorola USB Dev Driver;C:\Windows\System32\drivers\motusbdevice.sys [2011-11-8 11776]

S3 RTTEAMPT;Realtek Teaming Protocol Driver (NDIS 6.2);C:\Windows\System32\drivers\RtTeam60.sys [2013-2-28 48416]

S3 RTVLANPT;Realtek Vlan Protocol Driver (NDIS 6.2);C:\Windows\System32\drivers\RtVlan620.sys [2013-2-28 32360]

S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]

S3 SwitchBoard;Adobe SwitchBoard;C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-2-19 517096]

S3 TEAM;Realtek Virtual Miniport Driver for Teaming (NDIS 6.2);C:\Windows\System32\drivers\RtTeam60.sys [2013-2-28 48416]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]

S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]

S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]

S3 wacmoumonitor;Wacom Mode Helper;C:\Windows\System32\drivers\wacmoumonitor.sys [2013-4-24 18216]

.

=============== Created Last 30 ================

.

2013-06-28 21:35:57 -------- d-----w- C:\ProgramData\Kaspersky Lab

2013-06-28 21:35:57 -------- d-----w- C:\Program Files (x86)\Kaspersky Lab

2013-06-28 21:30:48 -------- d-----w- C:\Users\admin\AppData\Local\Avg2013

2013-06-23 22:49:47 96168 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll

2013-06-15 22:21:56 -------- d-----w- C:\Program Files (x86)\EA Games

2013-06-15 20:37:22 867240 ----a-w- C:\Windows\SysWow64\npDeployJava1.dll

2013-06-15 20:37:22 789416 ----a-w- C:\Windows\SysWow64\deployJava1.dll

2013-05-31 01:23:56 -------- d-----w- C:\Program Files (x86)\Lame For Audacity

2013-05-31 01:21:56 -------- d-----w- C:\Program Files (x86)\Audacity

2013-05-31 00:29:21 -------- d-----w- C:\ProgramData\Motorola

.

==================== Find3M  ====================

.

2013-05-05 03:54:00 1682 --sha-w- C:\ProgramData\KGyGaAvL.sys

2013-05-05 03:51:47 88 --sh--r- C:\ProgramData\43069E8248.sys

2013-04-04 19:50:32 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys

.

============= FINISH: 19:26:53.66 ===============

 


.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Professional 

Boot Device: \Device\HarddiskVolume1

Install Date: 2/28/2013 9:52:12 PM

System Uptime: 6/29/2013 6:49:49 PM (1 hours ago)

.

Motherboard: Gigabyte Technology Co., Ltd. |  | GA-78LMT-S2P

Processor: AMD FX-6100 Six-Core Processor              | Socket M2 | 3300/200mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 233 GiB total, 95.98 GiB free.

D: is CDROM ()

E: is FIXED (NTFS) - 233 GiB total, 230.281 GiB free.

F: is CDROM ()

G: is CDROM ()

.

==== Disabled Device Manager Items =============

.

Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}

Description: Qualcomm Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller

Device ID: PCI\VEN_1969&DEV_1091&SUBSYS_E0001458&REV_10\4&1F909778&0&0030

Manufacturer: Qualcomm Atheros

Name: Qualcomm Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller

PNP Device ID: PCI\VEN_1969&DEV_1091&SUBSYS_E0001458&REV_10\4&1F909778&0&0030

Service: L1C

.

Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}

Description: AVG AVI Loader Driver

Device ID: ROOT\LEGACY_AVGLDX64\0000

Manufacturer: 

Name: AVG AVI Loader Driver

PNP Device ID: ROOT\LEGACY_AVGLDX64\0000

Service: Avgldx64

.

==== System Restore Points ===================

.

RP84: 6/25/2013 4:28:56 PM - Installed TheSims3EP10

RP85: 6/28/2013 4:29:23 PM - Removed AVG 2013

RP86: 6/28/2013 4:30:50 PM - Removed AVG 2013

RP87: 6/28/2013 7:26:30 PM - Windows Update

.

==== Installed Programs ======================

.

64 Bit HP CIO Components Installer

Adobe Acrobat XI Pro

Adobe AIR

Adobe Community Help

Adobe Flash Player 10 Plugin

Adobe Flash Player 11 ActiveX

Adobe Flash Professional CS5.5

Adobe Photoshop CS5.1

Adobe Shockwave Player 12.0

AIO_Scan

Alice: Madness Returns

Apple Application Support

Apple Mobile Device Support

Apple Software Update

Audacity 2.0.3

AVG 2013

Bonjour

BufferChm

C4200

c4200_Help

CCleaner

CDBurnerXP

Copy

DAEMON Tools Lite

Destinations

DeviceDiscovery

DMC Devi May Cry © Capcom version 1

DocProc

Dual-Core Optimizer

eReg

FirstClass Client

GIMP 2.8.4

Google Chrome

Google Update Helper

GPBaseService2

High-Logic FontCreator 6.0

HP Imaging Device Functions 13.0

HP Photosmart C4200 All-In-One Driver Software 13.0 Rel. 1

hp print screen utility

HP Smart Web Printing 4.51

HP Solution Center 13.0

HP Update

HPPhotoGadget

HPProductAssistant

iTunes

Java 7 Update 25

Java Auto Updater

LAME v3.99.3 (for Windows)

Logitech SetPoint 6.52

Malwarebytes Anti-Malware version 1.75.0.1300

Microsoft .NET Framework 4 Client Profile

Microsoft .NET Framework 4 Extended

Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170)

Microsoft Games for Windows - LIVE Redistributable

Microsoft Games for Windows Marketplace

Microsoft Office 2007 Service Pack 3 (SP3)

Microsoft Office Access MUI (English) 2007

Microsoft Office Access Setup Metadata MUI (English) 2007

Microsoft Office Enterprise 2007

Microsoft Office Excel MUI (English) 2007

Microsoft Office Groove MUI (English) 2007

Microsoft Office Groove Setup Metadata MUI (English) 2007

Microsoft Office InfoPath MUI (English) 2007

Microsoft Office Office 64-bit Components 2007

Microsoft Office OneNote MUI (English) 2007

Microsoft Office Outlook MUI (English) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)

Microsoft Office Publisher MUI (English) 2007

Microsoft Office Shared 64-bit MUI (English) 2007

Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Word MUI (English) 2007

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219

Microsoft WSE 3.0 Runtime

Microsoft_VC80_ATL_x86

Microsoft_VC80_ATL_x86_x64

Microsoft_VC80_CRT_x86

Microsoft_VC80_CRT_x86_x64

Microsoft_VC80_MFC_x86

Microsoft_VC80_MFC_x86_x64

Microsoft_VC80_MFCLOC_x86

Microsoft_VC80_MFCLOC_x86_x64

Microsoft_VC90_ATL_x86

Microsoft_VC90_ATL_x86_x64

Microsoft_VC90_CRT_x86

Microsoft_VC90_CRT_x86_x64

Microsoft_VC90_MFC_x86

Microsoft_VC90_MFC_x86_x64

Microsoft_VC90_MFCLOC_x86

Microsoft_VC90_MFCLOC_x86_x64

Motorola Device Manager

Motorola Device Software Update

Motorola Mobile Drivers Installation 6.0.0

Mozilla Firefox 21.0 (x86 en-US)

Mozilla Maintenance Service

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

MSXML 4.0 SP3 Parser

NVIDIA Control Panel 314.07

NVIDIA Graphics Driver 314.07

NVIDIA HD Audio Driver 1.3.23.1

NVIDIA Install Application

NVIDIA PhysX

NVIDIA PhysX System Software 9.12.1031

NVIDIA Update 1.12.12

NVIDIA Update Components

OCR Software by I.R.I.S. 13.0

ON_OFF Charge B11.1102.1

Origin

Paint.NET v3.5.10

PDF Settings CS5

PS_AIO_Software_min

Realtek Ethernet Diagnostic Utility

Realtek High Definition Audio Driver

RPG MAKER VX Ace RTP

RPG Maker VX RTP

s3pe - Sims3 Package Editor

Scan

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft .NET Framework 4 Extended (KB2487367)

Security Update for Microsoft .NET Framework 4 Extended (KB2656351)

Security Update for Microsoft .NET Framework 4 Extended (KB2736428)

Security Update for Microsoft .NET Framework 4 Extended (KB2742595)

Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition 

Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition 

Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition 

Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition 

Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition 

Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition 

Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition 

Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition 

Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition 

Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition 

Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition 

Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition

Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition

Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition 

SmartWebPrinting

SolutionCenter

Status

swMSM

The Sims™ 3

The Sims™ 3 70s, 80s, & 90s Stuff

The Sims™ 3 Ambitions

The Sims™ 3 Diesel Stuff

The Sims™ 3 Fast Lane Stuff

The Sims™ 3 Generations

The Sims™ 3 High-End Loft Stuff

The Sims™ 3 Island Paradise

The Sims™ 3 Late Night

The Sims™ 3 Master Suite Stuff

The Sims™ 3 Outdoor Living Stuff

The Sims™ 3 Pets

The Sims™ 3 Seasons

The Sims™ 3 Showtime

The Sims™ 3 Supernatural

The Sims™ 3 Town Life Stuff

The Sims™ 3 University Life

The Sims™ 3 World Adventures

Toolbox

TrayApp

UnloadSupport

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft .NET Framework 4 Extended (KB2468871)

Update for Microsoft .NET Framework 4 Extended (KB2533523)

Update for Microsoft .NET Framework 4 Extended (KB2600217)

Update for Microsoft Office 2007 Help for Common Features (KB963673)

Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition

Update for Microsoft Office Access 2007 Help (KB963663)

Update for Microsoft Office Excel 2007 Help (KB963678)

Update for Microsoft Office Infopath 2007 Help (KB963662)

Update for Microsoft Office OneNote 2007 Help (KB963670)

Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition

Update for Microsoft Office Outlook 2007 Help (KB963677)

Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2767848) 32-Bit Edition

Update for Microsoft Office Powerpoint 2007 Help (KB963669)

Update for Microsoft Office Publisher 2007 Help (KB963667)

Update for Microsoft Office Script Editor Help (KB963671)

Update for Microsoft Office Word 2007 Help (KB963665)

Visual Studio 2008 x64 Redistributables

Visual Studio 2010 x64 Redistributables

VLC media player 2.0.5

Wacom Tablet

WebReg

WebTablet IE Plugin

WebTablet Netscape Plugin

Windows Live ID Sign-in Assistant

WinRAR 4.20 (64-bit)

.

==== Event Viewer Messages From Past Week ========

.

6/29/2013 7:25:52 PM, Error: Service Control Manager [7024]  - The AVG WatchDog service terminated with service-specific error %%-536805315.

6/29/2013 7:11:37 PM, Error: Service Control Manager [7024]  - The AVG Firewall service terminated with service-specific error %%-536805289.

6/29/2013 6:50:35 PM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  Avgldx64

6/29/2013 6:50:27 PM, Error: Service Control Manager [7024]  - The AVGIDSAgent service terminated with service-specific error %%-536753637.

6/29/2013 6:41:47 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}

6/29/2013 6:38:58 PM, Error: Service Control Manager [7001]  - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:  The dependency service or group failed to start.

6/29/2013 6:38:58 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

6/29/2013 6:38:58 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

6/29/2013 6:38:54 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}

6/29/2013 6:38:54 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}

6/29/2013 6:38:53 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

6/29/2013 6:38:46 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}

6/29/2013 6:38:36 PM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  AFD AppleCharger CSC DfsC discache KLIF KLIM6 kltdi kneps NetBIOS NetBT nsiproxy Psched rdbss spldr tdx Wanarpv6 WfpLwf

6/29/2013 6:38:36 PM, Error: Service Control Manager [7001]  - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.

6/29/2013 6:38:36 PM, Error: Service Control Manager [7001]  - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:  A device attached to the system is not functioning.

6/29/2013 6:38:36 PM, Error: Service Control Manager [7001]  - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error:  A device attached to the system is not functioning.

6/29/2013 6:38:36 PM, Error: Service Control Manager [7001]  - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:  The dependency service or group failed to start.

6/29/2013 6:38:36 PM, Error: Service Control Manager [7001]  - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:  The dependency service or group failed to start.

6/29/2013 6:38:36 PM, Error: Service Control Manager [7001]  - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error:  A device attached to the system is not functioning.

6/29/2013 6:38:36 PM, Error: Service Control Manager [7001]  - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.

6/29/2013 6:38:36 PM, Error: Service Control Manager [7001]  - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.

6/29/2013 6:38:36 PM, Error: Service Control Manager [7001]  - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error:  A device attached to the system is not functioning.

6/29/2013 6:38:36 PM, Error: Service Control Manager [7001]  - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:  A device attached to the system is not functioning.

6/29/2013 5:58:10 PM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Microsoft .NET Framework NGEN v4.0.30319_X86 service to connect.

6/29/2013 5:57:56 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the eventlog service.

6/28/2013 1:55:34 PM, Error: Service Control Manager [7006]  - The ScRegSetValueExW call failed for FailureActions with the following error:  Access is denied.

6/27/2013 11:50:13 PM, Error: Service Control Manager [7043]  - The AVGIDSAgent service did not shut down properly after receiving a preshutdown control.

6/27/2013 11:13:29 PM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk2\DR2.

.

==== End Of File ===========================

 



 

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MrCharlie

MrCharlie

Posted
Posted

Welcome to the forum.

 

Please download and run  RogueKiller 32 Bit to your desktop.

 

RogueKiller 64 Bit <---use this one for 64 bit systems

 

Quit all running programs.

 

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

 

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

 

Don't run any other options, they're not all bad!!!!!!!

 

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

 

P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on  Piracy.

 

MrC

Note:

Please read all of my instructions completely including these.

 

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

 

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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streetsider

streetsider

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It seems I should have waited for a response, as I uninstalled and reinstalled AVG. I'm sorry for causing any issues here. I restarted my computer and it booted normally, and I was able to start Windows firewall as well. I used AVG's uninstaller from their website after this; after this, the firewall and all components are working. However, I still believe there may be something on the computer regardless.

Unfortunately, I never got to run a scan and I'm out of town until Wednesday. When I return, I'll do what needs to be done as soon as possible. Thank you for the help.

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streetsider

streetsider

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Hello, I'm back. The RogueKiller log:

 


RogueKiller V8.6.2 _x64_ [Jul  2 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com




 

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : admin [Admin rights]

Mode : Scan -- Date : 07/02/2013 19:55:10

| ARK || FAK || MBR |

 

¤¤¤ Bad processes : 0 ¤¤¤

 

¤¤¤ Registry Entries : 3 ¤¤¤

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyGames (0) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

 

¤¤¤ Scheduled tasks : 0 ¤¤¤

 

¤¤¤ Startup Entries : 0 ¤¤¤

 

¤¤¤ Web browsers : 0 ¤¤¤

 

¤¤¤ Particular Files / Folders: ¤¤¤

 

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

 

¤¤¤ External Hives: ¤¤¤

 

¤¤¤ Infection :  ¤¤¤

 

¤¤¤ HOSTS File: ¤¤¤

--> %SystemRoot%\System32\drivers\etc\hosts

 

 

 

 

¤¤¤ MBR Check: ¤¤¤

 

+++++ PhysicalDrive0: ST9250410AS ATA Device +++++

--- User ---

[MBR] b95664e57f2e42037a1593611c49ef3e

[bSP] 7ff94f94a5d7749b59c7820d24ab60ec : Windows 7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 238373 Mo

User = LL1 ... OK!

User = LL2 ... OK!

 

+++++ PhysicalDrive1: ST9250410AS ATA Device +++++

--- User ---

[MBR] 8c615fc8cdedecc77db59009702fe8e2

[bSP] 164e2e83374693bee3ff2389c327f5f1 : Windows 7/8 MBR Code

Partition table:

0 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 238473 Mo

User = LL1 ... OK!

User = LL2 ... OK!

 

Finished : << RKreport[0]_S_07022013_195510.txt >>

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MrCharlie

MrCharlie

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That looks OK....

Download Malwarebytes Anti-Rootkit from HERE

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt
To attach a log if needed:

Bottom right corner of this page.

more-reply-options.jpg

New window that comes up.

choose-files1.jpg

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that they are now functioning normally.

MrC

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MrCharlie

MrCharlie

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Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

 

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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MrCharlie

MrCharlie

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OK...Next:

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion method. It can be easily uninstalled using the "Uninstall" mode.

  • Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
  • Now click on the Search tab.
  • Please post the contents of the log-file created in your next post.
Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:

Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.

You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:

/DisableAskDetection - This option disables Ask Toolbar detection.

MrC

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streetsider

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AdwCleaner log: 

 

 AdwCleaner v2.304 - Logfile created 07/03/2013 at 13:53:43
# Updated 03/07/2013 by Xplode
# Operating system : Windows 7 Professional Service Pack 1 (64 bits)
# User : admin - GAMINGPC
# Boot Mode : Normal
# Running from : C:\Users\admin\Desktop\adwcleaner.exe
# Option [search]
 
 
***** [services] *****
 
 
***** [Files / Folders] *****
 
 
***** [Registry] *****
 
 
***** [internet Browsers] *****
 
-\\ Internet Explorer v9.0.8112.16464
 
[OK] Registry is clean.
 
-\\ Mozilla Firefox v21.0 (en-US)
 
File : C:\Users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\z2bbz9b6.default\prefs.js
 
[OK] File is clean.
 
File : C:\Users\General\AppData\Roaming\Mozilla\Firefox\Profiles\qd9jt8t6.default\prefs.js
 
[OK] File is clean.
 
-\\ Google Chrome v28.0.1500.63
 
File : C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\Preferences
 
[OK] File is clean.
 
File : C:\Users\General\AppData\Local\Google\Chrome\User Data\Default\Preferences
 
[OK] File is clean.
 
*************************
 
AdwCleaner[R1].txt - [1033 octets] - [03/07/2013 13:53:43]
 
########## EOF - C:\AdwCleaner[R1].txt - [1093 octets] ##########
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MrCharlie

MrCharlie

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Systems is clean.....update and run a scan with your AVG, let me know if it finds anything.

 

Then.........

 

Lets check your computers security before you go and we have a little cleanup to do also:
 
Download Security Check by screen317 from HERE or HERE.
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please Post the contents of that document.
Do Not Attach It!!!

MrC
 

 

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streetsider

streetsider

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AVG came up clean.

Security Check log:

 

 Results of screen317's Security Check version 0.99.68  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Disabled!  
AVG Internet Security 2013   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Java 7 Update 25  
 Adobe Flash Player 10 Flash Player out of Date! 
 Mozilla Firefox 21.0 Firefox out of Date!  
 Google Chrome 28.0.1500.63  
 Google Chrome 28.0.1500.71  
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 AVG avgwdsvc.exe 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 1% 
````````````````````End of Log`````````````````````` 
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MrCharlie

MrCharlie

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Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Adobe Flash Player 10 Flash Player out of Date! <---please check for an update, should be located in your control panel

Mozilla Firefox 21.0 Firefox out of Date! <---please check for an update

--------------------------------


A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter.
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

If you used DeFogger to disable your CD Emulation drivers, please re-enable them.

-------------------------------

Please download OTC to your desktop.
http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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streetsider

streetsider

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I ran into a problem. After running OTC and restarting, my computer is starting to show the same symptoms I started out with; the entire screen is light blue and takes some time to load.

I also noticed I have a large amount of Kaspersky files still left in My Programs, but I don't want to touch them. I'm at a loss again.

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streetsider

streetsider

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I used the uninstaller, and my user account stopped loading completely (aside from in safe mode). I believe there may be corrupted files and remnants somewhere in my computer's system and I don't want to tamper with that, so I'm taking it in to be checked out tomorrow.

Regardless of that, thank you so much for helping me narrow down the cause of this issue and address any malware on the computer. It's appreciated.

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Maurice Naggar

Maurice Naggar

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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