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PUM.hijack.startmenu infection I THINK is clean, but need to know

mgerlach
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mgerlach

mgerlach

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This is my mother's computer, and she's not super computer literate, and as a result operated with this virus (and something called dealspy) on her computer for about 3 months. I'm having her change all her passwords for everything, including financial passwords, but I don't want her to start using the new ones if there's still some remnant on her computer.

 

I manually uninstalled the dealspy software, and ran malwarebytes quick scan, which found PUM.hijack.startmenu. I quarantined it, then did a full scan, which found nothing, but I'm worried there may be more to do to get it off. Below are my malware bytes logs.

 

 

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.06.25.10

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16618
Owner :: OWNER-PC [administrator]

6/25/2013 11:53:41 PM
mbam-log-2013-06-25 (23-53-41).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 214920
Time elapsed: 6 minute(s), 36 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
 

 

 

AND

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.06.25.10

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16618
Owner :: OWNER-PC [administrator]

6/26/2013 12:07:13 AM
mbam-log-2013-06-26 (00-07-13).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 373842
Time elapsed: 14 hour(s), 19 minute(s), 38 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
 

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AdvancedSetup

AdvancedSetup

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  • Root Admin
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Hello and :welcome:

 

Please run the following scans and post back the logs.

 

STEP 01

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.

    [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder.



Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe


STEP 02

Please download Malwarebytes Anti-Rootkit from HERE

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt



STEP 03

Please download Junkware Removal Tool to your desktop.
  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus





STEP 04

Please download AdwCleaner by Xplode to your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • If prompted by the User Account Control click Yes to allow it to run.
  • Under Actions click on the Delete button.
  • Click OK on all prompts.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the entire contents of that logfile to your next reply.
  • You can find the logfile at C:\AdwCleaner[s1].txt where the number in brackets indicates how often it was run.



STEP 05

button_eos.gif

Please go here to run the online antivirus scannner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

    [*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.


 

 

Then run a new DDS scan and post back those logs.

 

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment. 


    When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt


  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file


 

Thanks

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mgerlach

mgerlach

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Malwarebytes Anti-Rootkit BETA 1.06.0.1004
www.malwarebytes.org

Database version: v2013.06.01.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16618
Owner :: OWNER-PC [administrator]

6/28/2013 1:36:27 AM
mbar-log-2013-06-28 (01-36-27).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUM | P2P
Scan options disabled: PUP
Objects scanned: 245177
Time elapsed: 13 minute(s), 17 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)
 

 

 

 

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.06.0.1004

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 10.0.9200.16618

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.294000 GHz
Memory total: 4224307200, free: 2273427456

Initializing...
------------ Kernel report ------------
     06/28/2013 01:36:01
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\DRIVERS\iaStor.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\msahci.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\DRIVERS\disk.sys
\SystemRoot\system32\DRIVERS\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\avgrkx64.sys
\SystemRoot\system32\DRIVERS\avgloga.sys
\SystemRoot\system32\DRIVERS\avgmfx64.sys
\SystemRoot\system32\DRIVERS\avgidsha.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\avgtdia.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\termdd.sys
\??\C:\windows\system32\Drivers\SABI.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\avgldx64.sys
\SystemRoot\system32\DRIVERS\avgidsdrivera.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\drivers\HDAudBus.sys
\SystemRoot\system32\DRIVERS\yk62x64.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\drivers\i8042prt.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\ETD.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\lmimirr.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\drivers\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\RTKVHD64.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\LVUSBS64.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\??\C:\Program Files (x86)\LogMeIn\x64\RaInfo.sys
\??\C:\windows\system32\drivers\LMIRfsDriver.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\DRIVERS\monitor.sys
\??\C:\windows\system32\drivers\avgtpx64.sys
\SystemRoot\system32\DRIVERS\USBSTOR.SYS
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\SystemRoot\system32\DRIVERS\athrx.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\??\C:\windows\system32\drivers\mbamchameleon.sys
\??\C:\windows\system32\drivers\mbamswissarmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk1\DR2
Upper Device Object: 0xfffffa8007a5c060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\00000090\
Lower Device Object: 0xfffffa800760f4d0
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa80069c8060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xfffffa80047bd050
Lower Device Driver Name: \Driver\iaStor\
<<<2>>>
Device number: 0, partition: 2
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa80069c8060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa80069c8ab0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa80069c8060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa80047bd050, DeviceName: \Device\Ide\IAAStorageDevice-1\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
Device number: 0, partition: 2
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\windows\system32\drivers...
<<<2>>>
Device number: 0, partition: 2
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scan Interrupted
Scan was aborted.
<<<1>>>
Upper Device Name: \Device\Harddisk1\DR2
Upper Device Object: 0xfffffa8007a5c060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\00000090\
Lower Device Object: 0xfffffa800760f4d0
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa80069c8060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xfffffa80047bd050
Lower Device Driver Name: \Driver\iaStor\
<<<2>>>
Device number: 0, partition: 2
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
Device number: 0, partition: 2
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\windows\system32\drivers...
<<<2>>>
Device number: 0, partition: 2
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 80CD1684

Partition information:

    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 204800
    Partition file system is NTFS
    Partition is bootable

    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 206848  Numsec = 586160128

    Partition 2 type is Other (0x27)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 586366976  Numsec = 38774784

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 320072933376 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-625122448-625142448)...
Done!
Physical Sector Size: 0
Drive: 1, DevicePointer: 0xfffffa8007a5c060, DeviceName: \Device\Harddisk1\DR2\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8007f90b90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8007a5c060, DeviceName: \Device\Harddisk1\DR2\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa800760f4d0, DeviceName: \Device\00000090\, DriverName: \Driver\USBSTOR\
------------ End ----------
Scan finished
=======================================


Removal queue found; removal started
Removing c:\programdata\malwarebytes' anti-malware (portable)\mbr_0_i.mbam...
Removing c:\programdata\malwarebytes' anti-malware (portable)\bootstrap_0_0_2048_i.mbam...
Removing c:\programdata\malwarebytes' anti-malware (portable)\mbr_0_r.mbam...
Removal finished
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.06.0.1004

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 10.0.9200.16618

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.294000 GHz
Memory total: 4224307200, free: 2343804928
 

 

 

 

Doing the rest now...

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mgerlach

mgerlach

Posted
  • Author
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 4.9.4 (05.06.2013:1)
OS: Windows 7 Home Premium x64
Ran by Owner on Fri 06/28/2013 at  1:56:43.92
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\cr_installer
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\igearsettings
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\Software\crossrider
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\appid\scripthelper.exe
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\appid\viprotocol.dll
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\protocols\handler\viprotocol
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\s
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\scripthelper.scripthelperapi
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\scripthelper.scripthelperapi.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\viprotocol.viprotocolole
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\viprotocol.viprotocolole.1
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{94601EF4-2BEB-48B8-99FB-5F595C499388}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Successfully deleted: [Registry Key] "hkey_current_user\software\apn pip"
Successfully deleted: [Registry Key] "hkey_current_user\software\pip"
Successfully deleted: [Registry Key] "hkey_local_machine\software\pip"



~~~ Files

Successfully deleted: [File] "C:\end"



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\ask"



~~~ FireFox

Successfully deleted: [File] C:\Users\Owner\AppData\Roaming\mozilla\firefox\profiles\5kzeynez.Default User\searchplugins\askcom.xml
Successfully deleted the following from C:\Users\Owner\AppData\Roaming\mozilla\firefox\profiles\5kzeynez.Default User\prefs.js

user_pref("browser.search.order.1", "Ask.com");
user_pref("extensions.crossrider.bic", "13dbc9b2b198ef510a5355b1ef02d09f");
Emptied folder: C:\Users\Owner\AppData\Roaming\mozilla\firefox\profiles\5kzeynez.Default User\minidumps [101 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 06/28/2013 at  2:01:58.08
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

 

# AdwCleaner v2.303 - Logfile created 06/28/2013 at 02:41:53
# Updated 08/06/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Owner - OWNER-PC
# Boot Mode : Normal
# Running from : C:\Users\Owner\Desktop\AdwCleaner.exe
# Option [Delete]


***** [services] *****


***** [Files / Folders] *****

Deleted on reboot : C:\Program Files (x86)\Common Files\AVG Secure Search
File Deleted : C:\Program Files (x86)\Mozilla Firefox\searchplugins\avg-secure-search.xml
Folder Deleted : C:\Program Files (x86)\AVG Secure Search
Folder Deleted : C:\ProgramData\AVG Secure Search
Folder Deleted : C:\Users\Owner\AppData\Local\AVG Secure Search
Folder Deleted : C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
Folder Deleted : C:\Users\Owner\AppData\Local\Temp\avg@toolbar
Folder Deleted : C:\Users\Owner\AppData\LocalLow\AVG Secure Search

***** [Registry] *****

Key Deleted : HKCU\Software\AVG Secure Search
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\Software\AVG Secure Search
Key Deleted : HKLM\Software\AVG Security Toolbar
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}
Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.BrowserWndAPI
Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.BrowserWndAPI.1
Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.PugiObj
Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.PugiObj.1
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{13ABD093-D46F-40DF-A608-47E162EC799D}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{94496571-6AC5-4836-82D5-D46260C44B17}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{BC9FD17D-30F6-4464-9E53-596A90AFF023}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\AVG Secure Search
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [Avg@toolbar]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]

***** [internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16611

[OK] Registry is clean.

-\\ Mozilla Firefox v21.0 (en-US)

File : C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\5kzeynez.Default User\prefs.js

[OK] File is clean.

-\\ Google Chrome v27.0.1453.116

File : C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Preferences


Deleted [l.31] : keyword = "ask.com",



*************************

AdwCleaner[s1].txt - [5679 octets] - [28/06/2013 02:41:53]

########## EOF - C:\AdwCleaner[s1].txt - [5739 octets] ##########
 

 

 

ESET ONLINE SCANNER LOG FILE:

C:\Users\Owner\AppData\Local\Temp\APNStub.exe    a variant of Win32/Bundled.Toolbar.Ask application
C:\Users\Owner\Downloads\cutepdfwriter-setup.exe    Win32/DownloadAdmin.G application
C:\Users\Owner\Downloads\CuteWriter.exe    a variant of Win32/Bundled.Toolbar.Ask.C application
 

 

 

 

dds.txt

attach.txt

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  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Please uninstall ALL versions of Java.

 

Java 7 Update 11 (64-bit)
Java 7 Update 17
Java Auto Updater

 

Then run the following and post back the log.

 

Please download MiniToolBox save it to your desktop and run it.

Checkmark the following check-boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files


Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using Reset FF Proxy Settings option Firefox should be closed.
 

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mgerlach

mgerlach

Posted
  • Author
Posted

OK thanks. I uninstalled java from the control panel add/remove programs uninstaller, but couldn't find java autoupdater. I'm hoping it was part of the other 2 Java programs that I uninstalled? I ran mini-toolbox and got this:

 

MiniToolBox by Farbar  Version: 16-06-2013
Ran by Owner (administrator) on 29-06-2013 at 01:34:37
Running from "C:\Users\Owner\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Atheros AR9285 Wireless Network Adapter = Wireless Network Connection (Connected)
Marvell Yukon 88E8040 Family PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Owner-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : buffalo.rr.com

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : buffalo.rr.com
   Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
   Physical Address. . . . . . . . . : 00-24-54-F6-9C-CD
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::78de:166e:4765:34ca%17(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, June 29, 2013 1:27:25 AM
   Lease Expires . . . . . . . . . . : Saturday, July 06, 2013 1:32:46 AM
   Default Gateway . . . . . . . . . : fe80::1eaf:f7ff:fedb:16ff%17
                                       192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Marvell Yukon 88E8040 Family PCI-E Fast Ethernet Controller
   Physical Address. . . . . . . . . : E8-11-32-C8-26-CA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{C93A6E3F-D3AD-4BC2-A1D8-AFDD6A3DB07C}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.buffalo.rr.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : buffalo.rr.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:1cd0:3eb7:b71b:5251(Preferred)
   Link-local IPv6 Address . . . . . : fe80::1cd0:3eb7:b71b:5251%18(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.1.1

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Name:    google.com
Address:  2607:f8b0:4009:802::1009


Pinging google.com [74.125.225.98] with 32 bytes of data:
Reply from 74.125.225.98: bytes=32 time=202ms TTL=53
Reply from 74.125.225.98: bytes=32 time=29ms TTL=53

Ping statistics for 74.125.225.98:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 29ms, Maximum = 202ms, Average = 115ms
Server:  UnKnown
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  98.139.183.24
      206.190.36.45
      98.138.253.109


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=53ms TTL=50
Reply from 98.138.253.109: bytes=32 time=47ms TTL=50

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 47ms, Maximum = 53ms, Average = 50ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 17...00 24 54 f6 9c cd ......Atheros AR9285 Wireless Network Adapter
 10...e8 11 32 c8 26 ca ......Marvell Yukon 88E8040 Family PCI-E Fast Ethernet Controller
  1...........................Software Loopback Interface 1
 21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 18...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.102     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.102    281
    192.168.1.102  255.255.255.255         On-link     192.168.1.102    281
    192.168.1.255  255.255.255.255         On-link     192.168.1.102    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.102    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.102    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 18     58 ::/0                     On-link
 17    281 ::/0                     fe80::1eaf:f7ff:fedb:16ff
  1    306 ::1/128                  On-link
 18     58 2001::/32                On-link
 18    306 2001:0:5ef5:79fb:1cd0:3eb7:b71b:5251/128
                                    On-link
 17    281 fe80::/64                On-link
 18    306 fe80::/64                On-link
 18    306 fe80::1cd0:3eb7:b71b:5251/128
                                    On-link
 17    281 fe80::78de:166e:4765:34ca/128
                                    On-link
  1    306 ff00::/8                 On-link
 18    306 ff00::/8                 On-link
 17    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 09 C:\windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 10 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 09 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 10 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/28/2013 11:39:56 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (06/28/2013 10:10:53 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15600

Error: (06/28/2013 10:10:53 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15600

Error: (06/28/2013 10:10:53 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/28/2013 04:11:48 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 78016

Error: (06/28/2013 04:11:48 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 78016

Error: (06/28/2013 04:11:48 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/28/2013 04:11:33 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 62416

Error: (06/28/2013 04:11:33 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 62416

Error: (06/28/2013 04:11:33 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (06/29/2013 01:33:17 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer MG-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{E04C0BE8-D1BB-492D-A979-684DEB1545C5}.
The master browser is stopping or an election is being forced.

Error: (06/28/2013 02:12:29 AM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
???? ??? Windows Live (Version: 15.4.3502.0922)
???? Windows Live (Version: 15.4.3502.0922)
?????? ??????? ?? Windows Live (Version: 15.4.3502.0922)
???????? ?????????? Windows Live (Version: 15.4.3502.0922)
?????????? Windows Live (Version: 15.4.3502.0922)
??????????? ?? Windows Live (Version: 15.4.3502.0922)
„Windows Live Essentials“ (Version: 15.4.3502.0922)
„Windows Live Mail“ (Version: 15.4.3502.0922)
„Windows Live Messenger“ (Version: 15.4.3502.0922)
„Windows Live“ fotogalerija (Version: 15.4.3502.0922)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.224)
Adobe Flash Player 11 Plugin (Version: 11.7.700.224)
Adobe Reader 9.2 (Version: 9.2.0)
Agatha Christie - Death on the Nile (Version: 2.2.0.82)
Apple Application Support (Version: 2.3.2)
Apple Mobile Device Support (Version: 6.0.1.3)
Apple Software Update (Version: 2.1.3.127)
Atheros Client Installation Program (Version: 9.0)
AVG 2013 (Version: 13.0.3204)
AVG 2013 (Version: 13.0.3345)
AVG 2013 (Version: 2013.0.3345)
BatteryLifeExtender (Version: 1.0.6)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bing Bar (Version: 7.0.610.0)
Bonjour (Version: 3.0.0.10)
Broadcom 802.11 Network Adapter (Version: 5.60.48.55)
Build-a-lot (Version: 2.2.0.82)
Chuzzle Deluxe (Version: 2.2.0.82)
CutePDF Writer 3.0 (Version:  3.0)
CyberLink YouCam (Version: 2.0.3911)
D3DX10 (Version: 15.4.2368.0902)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.82)
Easy Display Manager (Version: 3.2)
Easy Network Manager (Version: 4.4.7)
Easy SpeedUp Manager (Version: 2.1.0.15)
EasyBatteryManager (Version: 4.0.0.4)
ERUNT 1.1j
ESET Online Scanner v3
ETDWare PS/2-X64 8.0.7.0_WHQL (Version: 8.0.7.0)
Farm Frenzy (Version: 2.2.0.82)
Fotogalerija Windows Live (Version: 15.4.3502.0922)
Galeria de Fotografias do Windows Live (Version: 15.4.3502.0922)
Galería fotográfica de Windows Live (Version: 15.4.3502.0922)
Galeria fotografii uslugi Windows Live (Version: 15.4.3502.0922)
Galerie de photos Windows Live (Version: 15.4.3502.0922)
Galerie foto Windows Live (Version: 15.4.3502.0922)
Google Chrome (Version: 27.0.1453.116)
Insaniquarium Deluxe (Version: 2.2.0.82)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1892)
Intel® Rapid Storage Technology (Version: 9.6.3.1001)
iTunes (Version: 11.0.0.163)
John Deere Drive Green (Version: 2.2.0.82)
Junk Mail filter update (Version: 15.4.3502.0922)
LG VZW United Drivers (Version: 2.10.1)
LogMeIn (Version: 4.1.1890)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Marvell Miniport Driver (Version: 11.24.27.3)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 21.0 (x86 en-US) (Version: 21.0)
Mozilla Maintenance Service (Version: 21.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Norton Online Backup (Version: 2.1.17869)
Peggle (Version: 2.2.0.82)
Penguins! (Version: 2.2.0.82)
Plants vs. Zombies (Version: 2.2.0.82)
Poczta uslugi Windows Live (Version: 15.4.3502.0922)
Podstawowe programy Windows Live (Version: 15.4.3502.0922)
Polar Golfer (Version: 2.2.0.82)
Pošta Windows Live (Version: 15.4.3502.0922)
QuickTime (Version: 7.73.80.64)
Raccolta foto di Windows Live (Version: 15.4.3502.0922)
Realtek High Definition Audio Driver (Version: 6.0.1.6400)
S?????? f?t???af??? t?? Windows Live (Version: 15.4.3502.0922)
Samsung AnyWeb Print (Version: 1.0)
Samsung AnyWeb Print (Version: 1.1.19.0)
Samsung Recovery Solution 5 (Version: 5.0.0.6)
Samsung Support Center (Version: 1.1.24)
Samsung Universal Print Driver (Version: 2.01.06.00:16)
Samsung Update Plus (Version: 3.0.0.17)
Skype Click to Call (Version: 6.9.12585)
Skype™ 6.5 (Version: 6.5.158)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817327) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
User Guide (Version: 1.4)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
VLC media player 1.1.11 (Version: 1.1.11)
WildTangent Games (Version: 1.0.1.5)
WildTangent ORB Game Console
Windows Live ?? (Version: 15.4.3502.0922)
Windows Live ?? ??? (Version: 15.4.3502.0922)
Windows Live ??? (Version: 15.4.3502.0922)
Windows Live ??? (Version: 15.4.3508.1109)
Windows Live ???? (Version: 15.4.3502.0922)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live fotoattelu galerija (Version: 15.4.3502.0922)
Windows Live Fotogaléria (Version: 15.4.3502.0922)
Windows Live Fotogalerie (Version: 15.4.3502.0922)
Windows Live Foto-galerija (Version: 15.4.3502.0922)
Windows Live Fotogalleri (Version: 15.4.3502.0922)
Windows Live Fotograf Galerisi (Version: 15.4.3502.0922)
Windows Live Fotótár (Version: 15.4.3502.0922)
Windows Live Galeria de Fotos (Version: 15.4.3502.0922)
Windows Live Galerija fotografija (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Pošta (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Temel Parçalar (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Liven asennustyökalu (Version: 15.4.3502.0922)
Windows Liven sähköposti (Version: 15.4.3502.0922)
Windows Liven valokuvavalikoima (Version: 15.4.3502.0922)
Zuma Deluxe (Version: 2.2.0.95)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 41%
Total physical RAM: 4028.61 MB
Available physical RAM: 2359.93 MB
Total Pagefile: 8055.41 MB
Available Pagefile: 5872.36 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:279.5 GB) (Free:220.98 GB) NTFS

========================= Users: ========================================

User accounts for \\OWNER-PC

Administrator            Guest                    Owner                    

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 

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AdvancedSetup

AdvancedSetup

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  • Root Admin
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It looks like  you might be having some issues with an underlying service for iTunes.  I'd suggest you visit and updated to the latest version of iTunes which should fix that.

 

Next, download Security Check from here or here.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


 

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mgerlach

mgerlach

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iTunes is updated, and the Security Check log is as follows:

 

 Results of screen317's Security Check version 0.99.68  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
AVG AntiVirus Free Edition 2013   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Adobe Flash Player 11.7.700.224  
 Adobe Reader 9 Adobe Reader out of Date!
 Mozilla Firefox 21.0 Firefox out of Date!  
 Google Chrome 27.0.1453.110  
 Google Chrome 27.0.1453.116  
````````Process Check: objlist.exe by Laurent````````  
 AVG avgwdsvc.exe
 Symantec Norton Online Backup NOBuAgent.exe  
 Symantec Norton Online Backup NOBuClient.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````
 

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mgerlach

mgerlach

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Well, Firefox was easy to update. I tried updating the Adobe software, but got an "updater is already running" error. I uninstalled and then re-installed adobe, which should bring it up to date. I've heard of malware masquerading as updaters before; could that be this? Or is it just an Adobe bug.

 

Otherwise, nothing seems infected at all.

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AdvancedSetup

AdvancedSetup

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The Adobe updater runs silently often and why it said that.  You should be able to open the reader and go to Help and check for updates with the new one but hopefully it will say its up to date already.

 

You can uninstall, or delete any files or logs that we've used now.

When you have time please read the following:  Best Practices for Safe Computing - Prevention of Malware Infection

 

I'll go ahead and probably close your topic later tonight then if nothing else comes up.

 

Take care and stay safe out there.

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AdvancedSetup

AdvancedSetup

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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