Website Blocking stopped.

[CCV]

For no reason apparent to me, MBAM's Website Blocking is disabled today and it won't switch back on.

First thing I noticed was the tray icon is grey instead of the usual blue.

 

Nothing, afaik, has been changed on my machine. No new software installed, and running the same anti-malware regime for years...

 

Any possible help much appreciated.

 

 

 

[daledoc1]

Hello and welcome, CCV:

 

Sorry you are having a problem with the protection module.

 

Please follow the instructions below and post back with the following logs as attachments to your next reply:

• Checkresults.txt from mbam-check
• A couple of protection logs, if you have them
• DDS.txt from DDS
• Attach.txt from DDS

These will provide the MBAM staff with a bit of information that will permit them to pinpoint the cause and the solution for you.

Thanks!

daledoc1

 

P.S. A mod may move this post to the MBAM Help Section, or to another area of the forum, depending on what the scans show.

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs



Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

•  
• When done, DDS will open two (2) logs:
• • DDS.txt
  • Attach.txt

• Save both reports to your desktop
• Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
  --->You can ignore the note about zipping the Attach.txt file in most cases.

[CCV]

Hi daledoc1, and thank you.

 

Is this what you want?

(the only script blocker I know about is in avast!. I turned that off temporarily, but I use SAS and MBAM as well. Not sure if they do script blocking. Let me know if I need to run this again.)

 

Btw, the "dds.scr" link didn't work for me.

 

Yes, I suppose the MBAM Help section would've been a more appropriate place - just didn't see it.

CheckResults.txt

dds.txt

attach.txt

protection-log-2013-06-26.txt

protection-log-2013-06-25.txt

protection-log-2013-06-24.txt

[AdvancedSetup]

Not seeing anything obvious to cause it. I would suggest trying the following and see if that corrects the issue for you or not and let us know.

MBAM Clean Removal Process

Thanks

[CCV]

All fixed.

 

Thanks to all.

[daledoc1]

Excellent!

 

Thanks for the follow-up.

 

Let us know if you need anything else.

 

Cheers!

 

daledoc1