AHHHHH pc fix speed

[hatespcfixspeed]

i have roguekiller and i need assistance in killing pc fix speed, it's annoying.

[gringo_pr]

Hello hatespcfixspeed

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

• Please do not run any tools unless instructed to do so.
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
• Please do not attach logs or use code boxes, just copy and paste the text.
  • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
• Please read every post completely before doing anything.
  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
• Please provide feedback about your experience as we go.
  • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

I need to get some reports to get a base to start from so I need you to run these programs first.

-Download DDS-

• Please download DDS from one of the links below and save it to your desktop:

  

  Download DDS and save it to your desktop

  Link1

  Link2

  Link3

  • Double-Click on dds.scr and a command window will appear. This is normal.
  • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

Gringo

[hatespcfixspeed]

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 8 Pro

Boot Device: \Device\HarddiskVolume1

Install Date: 10/27/2012 9:06:22 AM

System Uptime: 6/26/2013 4:42:22 PM (3 hours ago)

.

Motherboard: Hewlett-Packard |  | 1812

Processor: Intel® Core i5-3210M CPU @ 2.50GHz | U3E1 | 2501/100mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 446 GiB total, 352.835 GiB free.

D: is FIXED (NTFS) - 20 GiB total, 2.141 GiB free.

E: is CDROM ()

.

==== Disabled Device Manager Items =============

.

Class GUID: 

Description: 

Device ID: ACPI\HPQ6001\2&DABA3FF&1

Manufacturer: 

Name: 

PNP Device ID: ACPI\HPQ6001\2&DABA3FF&1

Service: 

.

==== System Restore Points ===================

.

RP40: 6/8/2013 11:24:04 PM - Windows Update

RP41: 6/16/2013 5:37:58 PM - Windows Update

RP42: 6/21/2013 7:41:15 PM - Windows Update

RP43: 6/24/2013 6:36:13 PM - Installed SpyHunter

.

==== Installed Programs ======================

.

24x7 Help

7-zip v9.20

Adobe Flash Player 11 Plugin

Adobe Reader X (10.1.7) MUI

Adobe Shockwave Player 11.6

Age of Empires III

Age of Empires III - The Asian Dynasties

Age of Empires III - The WarChiefs

Apple Application Support

Apple Mobile Device Support

Apple Software Update

AuthenTec TrueAPI 64-bit

AuthenTec WinBio FingerPrint Software

AVG SafeGuard toolbar

Bejeweled 3

Bing Bar

Blackhawk Striker 2

Blio

Bonjour

Chuzzle Deluxe

Cradle of Rome 2

CyberLink YouCam

D3DX10

Deals Plugin

Diamond Spider Solitaire

Dora's World Adventure

ESU for Microsoft Windows 7 SP1

Evernote v. 4.5.2

Farm Frenzy

Farmscapes

FATE

Final Drive Fury

Free Spider Solitaire 2012 v3.0

Google Chrome

Google Chrome Frame

Google Toolbar for Internet Explorer

Google Update Helper

Hoyle Card Games

HP 3D DriveGuard

HP Application Assistant

HP Auto

HP Client Services

HP CoolSense

HP Customer Experience Enhancements

HP Documentation

HP Games

HP Launch Box

HP MovieStore

HP On Screen Display

HP Power Manager

HP Quick Launch

HP Recovery Manager

HP Security Assistant

HP Setup

HP Setup Manager

HP SimplePass

HP Software Framework

HP Support Assistant

iCloud

IDT Audio

Intel PROSet Wireless

Intel® Management Engine Components

Intel® OpenCL CPU Runtime

Intel® Processor Graphics

Intel® PROSet/Wireless for Bluetooth® + High Speed

Intel® PROSet/Wireless Software for Bluetooth® Technology

Intel® Rapid Storage Technology

Intel® Smart Connect Technology 2.0 x64

Intel® WiDi

Intel® Wireless Display

Intel® Wireless Music device driver

Intel® PROSet/Wireless WiFi Software

Intel® Trusted Connect Service Client

iSEEK AnswerWorks English Runtime

iTunes

Java 7 Update 7 (64-bit)

Jewel Match 3

Jewel Quest Mysteries: The Seventh Gate Collector's Edition

John Deere Drive Green

Junk Mail filter update

Letters from Nowhere 2

Luxor HD

Mah Jong Medley

MapleStory

McAfee All Access – Total Protection

McAfee Online Backup

Mesh Runtime

Microsoft .NET Framework 1.1

Microsoft Application Error Reporting

Microsoft Office 2010

Microsoft Office Click-to-Run 2010

Microsoft Office Starter 2010 - English

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219

Microsoft WSE 3.0 Runtime

Mozilla Firefox 15.0.1 (x86 en-US)

Mozilla Maintenance Service

MSVCRT

MSVCRT_amd64

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

NexGen Media Player - a modern video player

Nexon Game Manager

opensource

Pando Media Booster

Penguins!

Plants vs. Zombies - Game of the Year

PlayReady PC Runtime x86

Poker Superstars III

Polar Bowler

Polar Golfer

Quicken 2012

Quicken 2013

QuickTime

Realtek Ethernet Controller Driver

Realtek PCIE Card Reader

RollerCoaster Tycoon 3: Platinum

Safari

Shared C Run-time for x64

Sid Meier's Civilization 4 Gold

Skype™ 5.10

SPORE™

swMSM

Synaptics TouchPad Driver

The Treasures of Mystery Island: The Ghost Ship

The Weather Channel App

Torchlight

Update Installer for WildTangent Games App

Virtual Villagers 4 - The Tree of Life

WildTangent Games App (HP Games)

Windows Live Communications Platform

Windows Live Essentials

Windows Live ID Sign-in Assistant

Windows Live Installer

Windows Live Language Selector

Windows Live Mail

Windows Live Mesh

Windows Live Mesh ActiveX Control for Remote Connections

Windows Live Messenger

Windows Live MIME IFilter

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live Remote Client

Windows Live Remote Client Resources

Windows Live Remote Service

Windows Live Remote Service Resources

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

Zuma's Revenge

.

==== Event Viewer Messages From Past Week ========

.

6/26/2013 5:04:19 PM, Error: Microsoft-Windows-DistributedCOM [10016]  - The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID  {9BA05972-F6A8-11CF-A442-00A0C90A8F39}  and APPID  {9BA05972-F6A8-11CF-A442-00A0C90A8F39}  to the user Ganti-HP\Ganti SID (S-1-5-21-4192311973-1470250342-910369055-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

6/23/2013 12:37:42 PM, Error: bowser [8003]  - The master browser has received a server announcement from the computer R0164918-3 that believes that it is the master browser for the domain on transport NetBT_Tcpip_{E701824A-8D8A-42CF-8F3B-7F8F82D71AA6}. The master browser is stopping or an election is being forced.

6/23/2013 12:21:41 PM, Error: Service Control Manager [7031]  - The McAfee VirusScan Announcer service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

6/23/2013 12:21:41 PM, Error: Service Control Manager [7031]  - The McAfee Proxy Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

6/23/2013 12:21:41 PM, Error: Service Control Manager [7031]  - The McAfee Platform Services service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

6/23/2013 12:21:41 PM, Error: Service Control Manager [7031]  - The McAfee Personal Firewall service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

6/23/2013 12:21:41 PM, Error: Service Control Manager [7031]  - The McAfee Home Network service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

6/23/2013 12:21:41 PM, Error: Service Control Manager [7031]  - The McAfee Anti-Spam Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

6/23/2013 10:05:14 PM, Error: Microsoft-Windows-HttpEvent [15011]  - Unable to create the error log file. Make sure that the error logging directory is correct.

6/21/2013 7:20:04 PM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the McAfee Platform Services service to connect.

6/21/2013 7:20:04 PM, Error: Service Control Manager [7000]  - The McAfee Platform Services service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.

6/21/2013 7:20:04 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1053" attempting to start the service mcpltsvc with arguments "Unavailable" in order to run the server: {20966775-18A4-4299-B8E3-772C336B52A7}

6/21/2013 7:11:48 AM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Dnscache service.

6/20/2013 7:41:47 PM, Error: Service Control Manager [7034]  - The Intel® PROSet/Wireless Zero Configuration Service service terminated unexpectedly.  It has done this 1 time(s).

6/20/2013 5:00:48 PM, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the McAfee Home Network service, but this action failed with the following error:  An instance of the service is already running.

6/19/2013 4:53:10 PM, Error: bowser [8003]  - The master browser has received a server announcement from the computer LATHAS-LAPTOP that believes that it is the master browser for the domain on transport NetBT_Tcpip_{E701824A-8D8A-42CF-8F3B-7F8F82D71AA6}. The master browser is stopping or an election is being forced.

6/19/2013 11:26:26 PM, Error: Service Control Manager [7034]  - The Windows Image Acquisition (WIA) service terminated unexpectedly.  It has done this 2 time(s).

6/19/2013 11:26:25 PM, Error: Service Control Manager [7034]  - The Windows Image Acquisition (WIA) service terminated unexpectedly.  It has done this 1 time(s).

.

==== End Of File ===========================

 I only saw 1 log btw, not 2

[gringo_pr]

Hello hatespcfixspeed

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
• Click on Delete.
• Confirm each time with Ok.
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile with your next answer.
• You can find the logfile at C:\AdwCleaner[s1].txt as well.

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.

Gringo

[gringo_pr]

Hello

48 Hour bump

It has been more than 48 hours since my last post.

• do you still need help with this?
• do you need more time?
• are you having problems following my instructions?
• if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

[gringo_pr]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!