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[SOLVED] Word 2007 Open Issue - Opening Word file into Word


mjhedger
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Windows 7 64-bit with Microsoft Office 2007. I only tried Microsoft Word, so I am unsure on the other executable and personal files:

 

When attempting to open (double-click) a word file (for example, from the Desktop), I get the message, "There was a problem sending the command to the program." Word will open, but the docx file I clicked on does not open.

 

Stopping or exiting MAE resolves the issue.

Also, opening Word, then loading my docx file within Word also resolves the issue, and this will work with MAE running.

 

I have a Microsoft Problem Steps Recorder view of the issue upon request.

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Hi, mjhedger: :)

 

Welcome.

 

Until one of the staff arrives, are you running the latest beta build?

I think there was new version (0.9.2.1200) released the other day that fixes this issue.

 

http://forums.malwarebytes.org/index.php?showtopic=128145

 

 

Malwarebytes Anti-Exploit 0.9.2.1200 is available for download:

 

Changelog:

  • Fix crash when pressing "Clear" button in the LOG tab.
  • Fix error when opening DOCX/XLSX under certain configurations of MS Office under Windows 7 64bits.
  • Fix false positive when opening IE10 under certain configurations of Windows 7 64bits.
  • Fix "Shielded applications" counter in GENERAL tab sometimes does not showing correct count.

 

To upgrade, follow these steps:

  1. Close all shielded applications (browsers, Office, Acrobat, etc.)
  2. Close Malwarebytes Anti-Exploit by right-clicking on the traybar icon and choosing Exit.
  3. Download and install the new version.

 

Download link:

http://downloads.mal.../file/mbae_beta

 

Please let us know if this resolves your issue,

 

daledoc1

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I verified I am running 0.9.2 but the .1200 does not show within MAE. I uninstalled my old version (which I think was 0.9.2.1200 as I downloaded it the morning after it was released), then downloaded fresh from your link and installed anew. 

 

My Word problem still occurs with MAE enabled.

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  • Staff

In order to help us detect and replicate the conflict between Malwarebytes Anti-Exploit and MS Office please do the following:

1- Disable all MS Office add-ins and try again. Does the issue still persists?
2- If the issue persists, please run OfficeIns (http://www.nirsoft.net/utils/officeins.html), select all items shown, and click on the "Save" icon to save a TXT report. PM or post the resulting report.
3- Finally disable or uninstall third party security software (in particular WSA, Trusteer, Comodo, DefenseWall, Sandboxie, etc.) and try again to see if the issue persists.

Thanks for all your help!
 

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  • 2 weeks later...
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ProgID            : QBExcel2003ReportUpdater.Connect

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Product Name      : QuickBooks for Windows

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ProgID            : UmOutlookAddin.FormRegionAddin

Description       : Exchange Unified Messaging support for voice-mail and fax integration.

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Company           : Microsoft Corporation

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==================================================
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