[SOLVED] Word 2007 Open Issue - Opening Word file into Word

[mjhedger]

Windows 7 64-bit with Microsoft Office 2007. I only tried Microsoft Word, so I am unsure on the other executable and personal files:

 

When attempting to open (double-click) a word file (for example, from the Desktop), I get the message, "There was a problem sending the command to the program." Word will open, but the docx file I clicked on does not open.

 

Stopping or exiting MAE resolves the issue.

Also, opening Word, then loading my docx file within Word also resolves the issue, and this will work with MAE running.

 

I have a Microsoft Problem Steps Recorder view of the issue upon request.

[daledoc1]

Hi, mjhedger:

 

Welcome.

 

Until one of the staff arrives, are you running the latest beta build?

I think there was new version (0.9.2.1200) released the other day that fixes this issue.

 

http://forums.malwarebytes.org/index.php?showtopic=128145

 

 

Malwarebytes Anti-Exploit 0.9.2.1200 is available for download:

 

Changelog:

• Fix crash when pressing "Clear" button in the LOG tab.
• Fix error when opening DOCX/XLSX under certain configurations of MS Office under Windows 7 64bits.
• Fix false positive when opening IE10 under certain configurations of Windows 7 64bits.
• Fix "Shielded applications" counter in GENERAL tab sometimes does not showing correct count.

 

To upgrade, follow these steps:

1. Close all shielded applications (browsers, Office, Acrobat, etc.)
2. Close Malwarebytes Anti-Exploit by right-clicking on the traybar icon and choosing Exit.
3. Download and install the new version.

 

Download link:

http://downloads.mal.../file/mbae_beta

 

Please let us know if this resolves your issue,

 

daledoc1

[mjhedger]

I verified I am running 0.9.2 but the .1200 does not show within MAE. I uninstalled my old version (which I think was 0.9.2.1200 as I downloaded it the morning after it was released), then downloaded fresh from your link and installed anew. 

 

My Word problem still occurs with MAE enabled.

[pbust]

Yes I think we didn't quite fix the Word/Excel issue quite completely. I'll update the changelog to reflect that. We'll work on this fix asap.

[pbust]

Those of you with problems with MS Office can you please post the following:

 

OS version:
Architecture: 32/64
OS language:
MS Office version:
MS Office SP:
MS Office language:
Other security software:

 

Thanks!

[pbust]

In order to help us detect and replicate the conflict between Malwarebytes Anti-Exploit and MS Office please do the following:

1- Disable all MS Office add-ins and try again. Does the issue still persists?
2- If the issue persists, please run OfficeIns (http://www.nirsoft.net/utils/officeins.html), select all items shown, and click on the "Save" icon to save a TXT report. PM or post the resulting report.
3- Finally disable or uninstall third party security software (in particular WSA, Trusteer, Comodo, DefenseWall, Sandboxie, etc.) and try again to see if the issue persists.

Thanks for all your help!
 

[mjhedger]

OS version: Win 7 Ultimate
Architecture: 64
OS language: English
MS Office version: 2007
MS Office SP: 3 (12.0.6662.5000)
MS Office language: English
Other security software: Microsoft Security Essentials

 

Word Version: 12.0.6668.5000

[mjhedger]

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ProgID            : ColleagueImport.ColleagueImportAddin

Description       : The Add-in allows Microsoft Office SharePoint Server to import colleague suggestions based on your Outlook content

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Start Mode        : Load at Startup

Connected         : Yes

Product Name      : Microsoft® Office SharePoint® Server

Version           : 12.0.6500.5000

Company           : Microsoft Corporation

File Description  : Microsoft® Office SharePoint® Server component

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Filename          : E:\PROGRA~2\MICROS~1\Office12\ADDINS\COLLEA~1.DLL

CLSID             : {EFEF7FDB-0CED-4FB6-B3BB-3C50D39F4120}

.Net Add-In       : No

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Version           : 0, 9, 4, 1

Company           : Google

File Description  : Google Calendar Sync

File Created Time : 4/8/2011 5:49:44 AM

Filename          : E:\Program Files (x86)\Google\Google Calendar Sync\GoogleCalendarSync.dll

CLSID             : {737469AC-C562-482D-8EAD-006EBDF582F8}

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Description       : iTunes Outlook Addin

Software          : Outlook

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Product Name      : iTunes

Version           : 11.0.4.4

Company           : Apple Inc.

File Description  : iTunes Outlook Add-in

File Created Time : 5/31/2013 11:56:06 AM

Filename          : E:\Program Files (x86)\iTunes\iTunesOutlookAddIn.dll

CLSID             : {0A25C695-3765-4B37-9455-4B1C113C2C04}

.Net Add-In       : No

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ProgID            : Microsoft.OMSAddin

Description       : Microsoft Outlook Mobile Service

Software          : Outlook

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Connected         : Yes

Product Name      : 2007 Microsoft Office system

Version           : 12.0.6650.5000

Company           : Microsoft Corporation

File Description  : Microsoft Outlook Mobile Service

File Created Time : 8/31/2011 6:08:26 AM

Filename          : E:\PROGRA~2\MICROS~1\Office12\OMSMAIN.DLL

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.Net Add-In       : No

.NET Version      : 

Registry Key      : HKEY_LOCAL_MACHINE\Software\Microsoft\office\Outlook\Addins\Microsoft.OMSAddin

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ProgID            : Microsoft.VbaAddinForOutlook.1

Description       : Microsoft VBA for Outlook Addin

Software          : Outlook

Start Mode        : Load on Demand

Connected         : Yes

Product Name      : Microsoft Office Outlook

Version           : 12.0.6600.1000

Company           : Microsoft Corporation

File Description  : Outlook VBA Integration Add-In

File Created Time : 5/26/2011 8:18:58 PM

Filename          : E:\PROGRA~2\MICROS~1\Office12\ADDINS\OUTLVBA.DLL

CLSID             : {799ED9EA-FB5E-11D1-B7D6-00C04FC2AAE2}

.Net Add-In       : No

.NET Version      : 

Registry Key      : HKEY_LOCAL_MACHINE\Software\Microsoft\office\Outlook\Addins\Microsoft.VbaAddinForOutlook.1

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ProgID            : OLSideShow.Addin

Description       : Provides information through devices enabled with Windows SideShow

Software          : Outlook

Start Mode        : Load at Startup

Connected         : No

Product Name      : Microsoft Office Outlook Calendar Gadget for Windows SideShow

Version           : 12.0.4518.1014

Company           : Microsoft Corporation

File Description  : Microsoft Office Outlook Calendar Gadget for Windows SideShow

File Created Time : 10/27/2006 3:12:04 PM

Filename          : E:\PROGRA~2\MICROS~1\Office12\OLSIDE~1.DLL

CLSID             : {D614B4AF-F5E6-4A03-AE81-37BA64372538}

.Net Add-In       : No

.NET Version      : 

Registry Key      : HKEY_CURRENT_USER\Software\Microsoft\office\Outlook\Addins\OLSideShow.Addin

==================================================

 

==================================================

ProgID            : OutlookChangeNotifier.Connect

Description       : Detects changes to contacts and calendars

Software          : Outlook

Start Mode        : Load at Startup

Connected         : Yes

Product Name      : OutlookChangeNotifier

Version           : 17.28.0.57

Company           : Apple Inc.

File Description  : OutlookChangeNotifier

File Created Time : 12/6/2012 1:53:54 PM

Filename          : C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\OutlookChangeNotifierAddIn.dll

CLSID             : {12E6A993-AE52-4F99-8B89-41F985E6C952}

.Net Add-In       : No

.NET Version      : 

Registry Key      : HKEY_LOCAL_MACHINE\Software\Microsoft\office\Outlook\Addins\OutlookChangeNotifier.Connect

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ProgID            : QBExcel2003ReportUpdater.Connect

Description       : Excel Add-in to update QuickBooks report

Software          : Excel

Start Mode        : Load at Startup

Connected         : Yes

Product Name      : QuickBooks for Windows

Version           : 24.0D Bw1

Company           : Intuit Inc.

File Description  : Excel Addin for QuickBooks to update report

File Created Time : 6/14/2013 3:07:16 PM

Filename          : C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBExcel2003ReportUpdater.dll

CLSID             : {77FE5583-8B45-4200-AC10-E4AAA6C3D14D}

.Net Add-In       : No

.NET Version      : 

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ProgID            : QBExcel2007ReportUpdater.Connect

Description       : Excel Add-in to update QuickBooks report

Software          : Excel

Start Mode        : Load at Startup

Connected         : Yes

Product Name      : 

Version           : 24.0D Bw1

Company           : Intuit Inc.

File Description  : Excel Addin for QuickBooks to update report

File Created Time : 6/14/2013 3:07:16 PM

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CLSID             : {DCBCCDB9-F585-45C7-B636-57AA001CB1A3}

.Net Add-In       : No

.NET Version      : 

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ProgID            : Search.OutlookToolbar

Description       : Windows Search Email Indexer

Software          : Outlook

Start Mode        : Load at Startup

Connected         : Yes

Product Name      : Windows® Search

Version           : 7.00.7600.16385 (win7_rtm.090713-1255)

Company           : Microsoft Corporation

File Description  : Outlook MSSearch Connector

File Created Time : 6/4/2012 12:11:29 AM

Filename          : C:\Windows\system32\mssphtb.dll

CLSID             : {F37AFD4F-E736-4980-8650-A486B1F2DF25}

.Net Add-In       : No

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ProgID            : TeamViewerOutlookAddIn

Description       : Schedule TeamViewer meetings in your calendar.

Software          : Outlook

Start Mode        : Load at Startup

Connected         : Yes

Product Name      : TeamViewer Meeting Add-In

Version           : 8.0.19045.0

Company           : TeamViewer GmbH

File Description  : TeamViewer Meeting Add-In

File Created Time : 6/24/2013 4:01:17 AM

Filename          : C:\Program Files (x86)\TeamViewer\Version8\outlook\TeamViewerMeetingAddIn.dll

CLSID             : {A04A9CCE-4C17-4270-A1E2-4EDB0F752235}

.Net Add-In       : Yes

.NET Version      : v4.0.30319

Registry Key      : HKEY_LOCAL_MACHINE\Software\Microsoft\office\Outlook\Addins\TeamViewerOutlookAddIn

==================================================

 

==================================================

ProgID            : UmOutlookAddin.FormRegionAddin

Description       : Exchange Unified Messaging support for voice-mail and fax integration.

Software          : Outlook

Start Mode        : Load at Startup

Connected         : Yes

Product Name      : Microsoft Office Outlook

Version           : 12.0.6602.1000

Company           : Microsoft Corporation

File Description  : Exchange Outlook UM Addin

File Created Time : 6/22/2011 11:46:12 AM

Filename          : E:\PROGRA~2\MICROS~1\Office12\ADDINS\UMOUTL~1.DLL

CLSID             : {F959DBBB-3867-41F2-8E5F-3B8BEFAA81B3}

.Net Add-In       : No

.NET Version      : 

Registry Key      : HKEY_CURRENT_USER\Software\Microsoft\office\Outlook\Addins\UmOutlookAddin.FormRegionAddin

==================================================

[pbust]

We believe we have fixed this. The fix will be released with the next build which is currently in QA. Thanks for reporting!

[pbust]

We just released build 1400 which fixed this problem. Can you please download and install and try to replicate to verify that everything is working normally?

 

http://forums.malwarebytes.org/index.php?showtopic=129243

[mjhedger]

Yup, everything worked the way it should.

Using Word 2007, all documents opened properly.

Thank you for looking into the issue.

 

Sincerely,

mjhedger