White Trader short cut icon, pop-up message, and ensuing problems

PWeis909 · June 22, 2013

Hi,

A couple weeks ago I noticed a short cut item called White Trader that appeared on my desktop. Simultaneously, a pop-up message appeared on my toolbar informing me that I haven't used White Trader in a while. Simultaneously, I noticed that my Norton Antivirus program had been turned off, and it had not run live update for several days. When I tried to manually run live update, it failed.

Here is a list of observations and measures I have taken before turning to you for help:

- The White Trader icon keeps appearing when I start up, even though I delete it.

- The White Trader pop-up message kept showing up upon start up, until recently.

- My internet usage has been hampered. It is slow. Some site content would not properly load. Some sites would not load at all.

- My ability to download files has been hampered. I mentioned that Norton's Live Update would not download.

- I was able to get Norton's updates to load upon restarting. A scan with Norton detected no problem. However, the problems above continued.

- I googled "White Trader Pop-up" which led me to a site that recommended I try Malwarebytes.

- I was unable to download the free trial version of MWB (same as with Norton) on my infected computer, so I downloaded it to a non-infected computer and transferred it via thumbdrive.

- The MWB definitions were 78 days out date; a scan with these definitions detected nothing.

- Upon restarting my computer, I was able to update the MWB definitions, and a subsequent full system scan found and quarantined Trojan.Agent.Ed

-I restarted the computer and the White Trader shortcut icon and pop-up still showed up.

-I keep getting messages that say Malwarebytes “Successfully blocked access to a potentially malicious website: 95.211.194.79 Type: Outgoing Port 60551 Process: svchost"

-Googling eventually led me to I’m infected - what do I do now.

-I’ve been following the instructions from the latter page and tried downloading dds.scr. However, this download failed, and I had to download to a thumbdrive using a second computer and load it onto the infected computer.

- I am attaching the two files created by dds.scr

I am concerned that the continually repeated message message about blocking a malicious site means I still have a problem (it happens every minute or so). Also, the White Trader icon still shows up on my desktop when I restart, but the pop-up cloud message did not show up the last time I restarted. Also, the fact that I had trouble downloading dds.scr concernes me. My webbrowsing might be a little slow, but I do not seem to have problems loading content or site (yet?).

Can you help me eliminate the White Trader shorcut icon, stop my computer from trying to contact malicious websites, and restore my ability to download stuff?

attach.txt

dds.txt

PWeis909 · June 22, 2013

Hi,

I just read elsewhere that it is easier for you if I copy and paste logs into the message. From my previous post, here is attach and dds logs

Attach Log

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume3
Install Date: 2/18/2009 8:22:06 AM
System Uptime: 6/22/2013 6:10:36 AM (1 hours ago)
.
Motherboard: Dell Inc. | | 0P173H
Processor: Intel® Core2 Duo CPU T6400 @ 2.00GHz | U2E1 | 2000/533mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 283 GiB total, 126.886 GiB free.
D: is FIXED (NTFS) - 15 GiB total, 8.489 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0165
Manufacturer: Microsoft
Name: Microsoft 6to4 Adapter #6
PNP Device ID: ROOT\*6TO4MP\0165
Service: tunnel
.
==== System Restore Points ===================
.
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
Acrobat.com
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.6)
Advanced Audio FX Engine
Amazon MP3 Downloader 1.0.15
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Ask Toolbar
Ask Toolbar Updater
Banctec Service Agreement
BeerSmith 2
BeerSmith Brewing Software
Bonjour
BreWater 3.0
Choice Guard
Compatibility Pack for the 2007 Office system
Coupon Printer for Windows
Dell-eBay
Dell DataSafe Local Backup
Dell DataSafe Local Backup - Support Software
Dell DataSafe Online
Dell Dock
Dell Getting Started Guide
Dell Support Center (Support Software)
Dell Touchpad
Dell Video Chat (remove only)
Dell Webcam Central
DELL0604
EDocs
Google Chrome
Google Earth
Google Toolbar for Internet Explorer
Google Update Helper
Google Updater
GoToAssist 8.0.0.514
GoToMeeting 4.8.0.723
H&R Block Deluxe + Efile + State 2011
H&R Block Deluxe + Efile + State 2012
H&R Block Wisconsin 2011
H&R Block Wisconsin 2012
HL-2240
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
ImageJ 1.45s
Integrated Webcam Driver (1.06.03.0309)
Intel® Graphics Media Accelerator Driver
iPhone Configuration Utility
ITECIR Driver
iTunes
Junk Mail filter update
Live! Cam Avatar Creator
Malwarebytes Anti-Malware version 1.75.0.1300
Maxtor Manager
MediaDirect
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Live Add-in 1.5
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable - KB2467175
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Microsoft Works
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Napster Download Manager
Norton AntiVirus
Norton Safe Web Lite
Octoshape add-in for Adobe Flash Player
OGA Notifier 2.0.0048.0
Pdf995 (installed by H&R Block)
PdfEdit995 (installed by H&R Block)
QuickSet
RealDownloader
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealNetworks - Microsoft Visual C++ 2010 Runtime
RealPlayer
RealUpgrade 1.1
Roxio Creator Audio
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Express Labeler 3
Roxio Update Manager
Safari
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Spelling Dictionaries Support For Adobe Reader 9
Symantec Technical Support Web Controls
TaxACT 2009
TaxACT 2009 Wisconsin
TaxACT 2010
TaxACT 2010 Wisconsin
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB2836940)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817327) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Vortex9.99
WildTangent Games
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer
.
==== End Of File ===========================

DDS LOG

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16490
Run by CarmenPeter at 7:16:43 on 2013-06-22
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3030.1494 [GMT -5:00]
.
AV: Norton AntiVirus *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton AntiVirus *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f091b975\STacSV.exe
C:\Windows\system32\SLsvc.exe
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f091b975\aestsrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Maxtor\Sync\SyncServices.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Norton AntiVirus\Engine\20.4.0.40\ccSvcHst.exe
C:\Program Files\Norton Safe Web Lite\Engine\2.0.0.16\ccSvcHst.exe
C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe
C:\Program Files\Norton AntiVirus\Engine\20.4.0.40\ccSvcHst.exe
C:\Program Files\Dell DataSafe Local Backup\sftservice.EXE
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Dell DataSafe Local Backup\Toaster.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Maxtor\OneTouch Status\MaxMenuMgr.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Ask.com\Updater\Updater.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Windows\system32\Macromed\Flash\FlashUtil32_11_7_700_224_ActiveX.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k SDRSVC
.
============== Pseudo HJT Report ===============
.
uWindow Title = Internet Explorer provided by Dell
uURLSearchHooks: UrlSearchHook Class: {00000000-6E41-4FD3-8538-502F5495E5FC} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealNetworks Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\programdata\realnetworks\realdownloader\browserplugins\ie\rndlbrowserrecordplugin.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton antivirus\engine\20.4.0.40\ips\ipsbho.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - <orphaned>
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} -
BHO: Windows Live Toolbar Helper: {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: Norton Safe Web Lite BHO: {F0DA78E9-6B60-42fb-BC26-EF2CFB8C8FF3} - c:\program files\norton safe web lite\engine\2.0.0.16\CoIEPlg.dll
TB: &Windows Live Toolbar: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Norton Safe Web Lite: {30CEEEA2-3742-40E4-85DD-812BF1CBB83D} - c:\program files\norton safe web lite\engine\2.0.0.16\CoIEPlg.dll
TB: &Windows Live Toolbar: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: Norton Safe Web Lite: {30CEEEA2-3742-40e4-85DD-812BF1CBB83D} - c:\program files\norton safe web lite\engine\2.0.0.16\CoIEPlg.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [Windows Defender] c:\program files\windows defender\MSASCui.exe -hide
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [Dell DataSafe Online] "c:\program files\dell datasafe online\DataSafeOnline.exe" /m
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [mxomssmenu] "c:\program files\maxtor\onetouch status\maxmenumgr.exe"
mRun: [sysTrayApp] c:\program files\idt\wdm\sttray.exe
mRun: [igfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [ApnUpdater] "c:\program files\ask.com\updater\Updater.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRunOnce: [Launcher] c:\program files\dell datasafe local backup\components\scheduler\Launcher.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}

TCP: NameServer = 68.115.71.53 68.113.206.10 66.189.0.100
TCP: Interfaces\{0A969D32-7B37-44AE-92F7-F04E8D66F7D6} : DHCPNameServer = 68.115.71.53 68.113.206.10 66.189.0.100
TCP: Interfaces\{571F2119-0EE7-4183-B0D7-5318A8F5522A} : DHCPNameServer = 68.115.71.53 68.113.206.10 66.189.0.100
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\27.0.1453.116\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nav\1404000.028\symds.sys [2013-6-16 367704]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nav\1404000.028\symefa.sys [2013-6-16 934488]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_20.3.1.22\definitions\bashdefs\20130531.001\BHDrvx86.sys [2013-5-31 1002072]
R1 ccSet_NAV;Norton AntiVirus Settings Manager;c:\windows\system32\drivers\nav\1404000.028\ccsetx86.sys [2013-6-16 134744]
R1 ccSet_NST;Norton Safe Web Lite Settings Manager;c:\windows\system32\drivers\nst\0200000.010\ccSetx86.sys [2012-4-6 132744]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_20.3.1.22\definitions\ipsdefs\20130621.001\IDSvix86.sys [2013-6-21 386720]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nav\1404000.028\ironx86.sys [2013-6-16 175264]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\nav\1404000.028\symtdiv.sys [2013-6-16 352344]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt.inf_f091b975\AEstSrv.exe [2009-2-18 73728]
R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-9-23 155648]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-6-21 418376]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-6-21 701512]
R2 NAV;Norton AntiVirus;c:\program files\norton antivirus\engine\20.4.0.40\ccsvchst.exe [2013-6-16 144368]
R2 NSL;Norton Safe Web Lite;c:\program files\norton safe web lite\engine\2.0.0.16\ccSvcHst.exe [2012-4-6 138760]
R2 RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service;c:\program files\realnetworks\realdownloader\rndlresolversvc.exe [2013-3-6 39056]
R2 SftService;SoftThinks Agent Service;c:\program files\dell datasafe local backup\SftService.exe [2010-11-21 705856]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-8-10 106656]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2009-2-18 112128]
R3 k57nd60x;Broadcom NetLink Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\k57nd60x.sys [2009-2-18 203264]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-6-21 22856]
R3 NETw5v32;Intel® Wireless WiFi Link Adapter Driver for Windows Vista 32 Bit ;c:\windows\system32\drivers\NETw5v32.sys [2009-2-18 3663360]
R3 OA001Ufd;Creative Camera OA001 Upper Filter Driver;c:\windows\system32\drivers\OA001Ufd.sys [2009-3-6 133632]
R3 OA001Vid;Creative Camera OA001 Function Driver;c:\windows\system32\drivers\OA001Vid.sys [2009-3-8 280096]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate1c9e838ebf50dc0;Google Update Service (gupdate1c9e838ebf50dc0);c:\program files\google\update\GoogleUpdate.exe [2009-6-8 133104]
S3 BrYNSvc;BrYNSvc;c:\program files\browny02\BrYNSvc.exe [2013-3-17 245760]
S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys [2008-8-21 18688]
S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys [2008-8-21 8320]
S3 motport;Motorola USB Diagnostic Port;c:\windows\system32\drivers\motport.sys [2007-6-18 23680]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2013-06-21 20:36:48 -------- d-----w- c:\users\carmenpeter\appdata\roaming\Malwarebytes
2013-06-21 20:36:33 -------- d-----w- c:\programdata\Malwarebytes
2013-06-21 20:36:32 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-06-21 20:36:32 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-06-16 22:35:25 934488 ----a-w- c:\windows\system32\drivers\nav\1404000.028\symefa.sys
2013-06-16 22:35:25 603224 ----a-w- c:\windows\system32\drivers\nav\1404000.028\srtsp.sys
2013-06-16 22:35:25 367704 ----a-w- c:\windows\system32\drivers\nav\1404000.028\symds.sys
2013-06-16 22:35:25 352344 ----a-w- c:\windows\system32\drivers\nav\1404000.028\symtdiv.sys
2013-06-16 22:35:25 339544 ----a-w- c:\windows\system32\drivers\nav\1404000.028\symnets.sys
2013-06-16 22:35:25 32344 ----a-w- c:\windows\system32\drivers\nav\1404000.028\srtspx.sys
2013-06-16 22:35:25 21400 ----a-r- c:\windows\system32\drivers\nav\1404000.028\symelam.sys
2013-06-16 22:35:25 175264 ----a-w- c:\windows\system32\drivers\nav\1404000.028\ironx86.sys
2013-06-16 22:35:25 134744 ----a-w- c:\windows\system32\drivers\nav\1404000.028\ccsetx86.sys
2013-06-16 22:35:04 14818 ----a-w- c:\windows\system32\drivers\nav\1404000.028\symvtcer.dat
2013-06-16 22:35:04 -------- d-----w- c:\windows\system32\drivers\nav\1404000.028
2013-06-12 08:12:41 905576 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-06-12 08:12:36 443904 ----a-w- c:\windows\system32\win32spl.dll
2013-06-12 08:12:36 37376 ----a-w- c:\windows\system32\printcom.dll
2013-06-12 08:12:34 985600 ----a-w- c:\windows\system32\crypt32.dll
2013-06-12 08:12:34 98304 ----a-w- c:\windows\system32\cryptnet.dll
2013-06-12 08:12:34 812544 ----a-w- c:\windows\system32\certutil.exe
2013-06-12 08:12:34 41984 ----a-w- c:\windows\system32\certenc.dll
2013-06-12 08:12:34 133120 ----a-w- c:\windows\system32\cryptsvc.dll
2013-06-12 08:12:29 3603832 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-06-12 08:12:29 3551096 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-06-12 08:12:21 24576 ----a-w- c:\windows\system32\cryptdlg.dll
2013-06-09 12:56:32 -------- d-----w- c:\programdata\188F1432-103A-4ffb-80F1-36B633C5C9E1
2013-06-07 15:46:04 -------- d-----w- c:\windows\pss
2013-05-27 18:09:17 -------- d-----r- c:\users\carmenpeter\appdata\roaming\Brother
.
==================== Find3M ====================
.
2013-06-18 17:55:06 142496 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2013-06-12 00:07:13 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-06-12 00:07:13 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-05-16 22:39:39 1800704 ----a-w- c:\windows\system32\jscript9.dll
2013-05-16 22:28:26 1129472 ----a-w- c:\windows\system32\wininet.dll
2013-05-16 22:27:30 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2013-05-16 22:21:37 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2013-05-16 22:20:30 420864 ----a-w- c:\windows\system32\vbscript.dll
2013-05-16 22:16:57 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2013-04-15 14:20:04 638328 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys
2013-04-13 10:56:44 37376 ----a-w- c:\windows\system32\cdd.dll
2013-04-10 10:23:32 384088 ----a-w- c:\users\carmenpeter\realconverter.exe
2013-04-10 10:23:31 355416 ----a-w- c:\users\carmenpeter\convert.exe
2013-04-10 10:23:20 390384 ----a-w- c:\users\carmenpeter\mc_enc_h263.dll
2013-04-10 10:23:13 389712 ----a-w- c:\users\carmenpeter\realtrimmer.exe
2013-04-10 10:23:13 136784 ----a-w- c:\users\carmenpeter\realshare.exe
2013-04-10 10:23:13 115200 ----a-w- c:\users\carmenpeter\rpshellextension.dll
2013-04-10 10:23:12 719360 ----a-w- c:\users\carmenpeter\dbghelp.dll
2013-04-10 10:23:11 69632 ----a-w- c:\users\carmenpeter\rjwmapln.dll
2013-04-10 10:23:05 47616 ----a-w- c:\users\carmenpeter\rpau3260.dll
2013-04-10 10:22:54 30816 ----a-w- c:\users\carmenpeter\rndevicedbbuilder.exe
2013-04-10 10:22:53 87552 ----a-w- c:\users\carmenpeter\hxaudiodevicehook.dll
2013-04-10 10:22:53 86016 ----a-w- c:\users\carmenpeter\rpplugprot.dll
2013-04-10 10:22:53 112248 ----a-w- c:\users\carmenpeter\rdsf3260.dll
2013-04-10 10:22:52 71280 ----a-w- c:\users\carmenpeter\rpshell.dll
2013-04-10 10:22:49 9216 ----a-w- c:\users\carmenpeter\realjbox.exe
2013-04-10 10:22:49 17528 ----a-w- c:\users\carmenpeter\rphelperapp.exe
2013-04-10 10:22:48 501328 ----a-w- c:\users\carmenpeter\realplay.exe
2013-04-10 10:22:32 499712 ----a-w- c:\windows\system32\msvcp71.dll
2013-04-10 10:22:32 348160 ----a-w- c:\windows\system32\msvcr71.dll
2013-04-09 01:36:18 2049024 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 7:17:47.52 ===============

gringo_pr · June 26, 2013

Hello PWeis909

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

Please do not run any tools unless instructed to do so.
- We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
Please do not attach logs or use code boxes, just copy and paste the text.
- Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
Please read every post completely before doing anything.
- Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
Please provide feedback about your experience as we go.
- A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the content of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[s1].txt as well.

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.

Gringo

gringo_pr · June 30, 2013

Hello

48 Hour bump

It has been more than 48 hours since my last post.

do you still need help with this?
do you need more time?
are you having problems following my instructions?
if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

PWeis909 · June 30, 2013

Gringo,

Thanks for your reply. For some reason, I missed notification of your first response, which accounts for my initial delay in responding to your message. I am unable to implement your suggestions immediately because I cannot dowload the tools from the infected computer. I'll need to do this from a different computer and transfer the downloads, as before. I'll reply again with a progress update within 48 hours. Please keep this thread open. Thanks.

PWeis909

PWeis909 · June 30, 2013

Gringo,

I've downloaded and run the tools you suggested. I think my problems have been solved. The White Trader icon and messages no longer appear upon rebooting. Furthermore, now I have turned the tooltip balloons back on so I can tell if Malwarebytes is blocking malicious websites, and my computer no longer seems to be trying to do this - no messages are showing up, at rate, whereas prior to running these programs, I would continually get these warnings about blocking malicious websites. One concern: I didn't have my Norton Antivirus turned off for the first step, and as soon as AdwCleaner finished running, Norton quarantined Trojan.Ransomlock.P, which sounds sort of nasty, from what I have read. I'm not sure where that came from, but it seems like the threat has been contained.

I'll post the contents of the AdwCleaner and Junkremoval txt files below. However, unless I hear otherwise from you, I'll assume this case is closed. Thanks for your help.

AdwCleaner

# AdwCleaner v2.303 - Logfile created 06/30/2013 at 07:46:15
# Updated 08/06/2013 by Xplode
# Operating system : Windows Vista Home Premium Service Pack 2 (32 bits)
# User : CarmenPeter - CARMENPETER-PC
# Boot Mode : Normal
# Running from : C:\Users\CarmenPeter\Desktop\AdwCleaner.exe
# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

Folder Deleted : C:\Program Files\Ask.com
Folder Deleted : C:\ProgramData\Ask
Folder Deleted : C:\Users\CarmenPeter\AppData\LocalLow\AskToolbar
Folder Deleted : C:\Windows\Installer\{86D4B82A-ABED-442A-BE86-96357B70F4FE}

***** [Registry] *****

Key Deleted : HKCU\Software\APN
Key Deleted : HKCU\Software\AppDataLow\Software\AskToolbar
Key Deleted : HKCU\Software\Ask.com
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{EEE7E0A3-AE64-4DC8-84D1-F5D7BAF2DB0C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{79A765E1-C399-405B-85AF-466F52E918B0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{57BCA5FA-5DBB-45A2-B558-1755C3F6253B}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\{79A765E1-C399-405B-85AF-466F52E918B0}
Key Deleted : HKLM\Software\APN
Key Deleted : HKLM\Software\AskToolbar
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\GenericAskToolbar.DLL
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{00000000-6E41-4FD3-8538-502F5495E5FC}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E1164984-B567-47BD-A7FF-240C2594404A}
Key Deleted : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd
Key Deleted : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd.1
Key Deleted : HKLM\Software\Classes\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF
Key Deleted : HKLM\Software\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{EEE7E0A3-AE64-4DC8-84D1-F5D7BAF2DB0C}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\063A857434EDED11A893800002C0A966
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0CFE535C35F99574E8340BFA75BF92C2
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0E12F736682067FDE4D1158D5940A82E
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\120DFADEB50841F408F04D2A278F9509
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1A24B5BB8521B03E0C8D908F5ABC0AE6
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\261F213D1F55267499B1F87D0CC3BCF7
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2B0D56C4F4C46D844A57FFED6F0D2852
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2BDF3E992C0908741B7C11F4B4E0F775
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\49D4375FE41653242AEA4C969E4E65E0
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6AA0923513360135B272E8289C5F13FA
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6B3BC4CF5ECE1F54BBA174C13A1AB907
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6F7467AF8F29C134CBBAB394ECCFDE96
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\741B4ADF27276464790022C965AB6DA8
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7DE196B10195F5647A2B21B761F3DE01
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\922525DCC5199162F8935747CA3D8E59
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9D4F5849367142E4685ED8C25E44C5ED
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A5875B04372C19545BEB90D4D606C472
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A876D9E80B896EC44A8620248CC79296
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B5BAE2ED018083A4C8DA86D6E3F4B024
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B66FFAB725B92594C986DE826A867888
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BCDA179D619B91648538E3394CAC94CC
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BEABAA33A5E68374DBF197F2A00CD011
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\CB61AF52AD64B6B45930BE969F316720
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D677B1A9671D4D4004F6F2A4469E86EA
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DD1402A9DD4215A43ABDE169A41AFA0E
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\E36E114A0EAD2AD46B381D23AD69CDDF
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EF8E618DB3AEDFBB384561B5C548F65E
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{00000000-6E41-4FD3-8538-502F5495E5FC}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [ApnUpdater]

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16490

[OK] Registry is clean.

-\\ Google Chrome v27.0.1453.116

File : C:\Users\CarmenPeter\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[s1].txt - [7962 octets] - [30/06/2013 07:46:15]

########## EOF - C:\AdwCleaner[s1].txt - [8022 octets] ##########

Junkremoval

Junkware Removal Tool (JRT) by Thisisu
Version: 4.9.4 (05.06.2013:1)
OS: Windows Vista Home Premium x86
Ran by CarmenPeter on Sun 06/30/2013 at 10:25:54.54
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\installer\upgradecodes\f928123a039649549966d4c29d35b1c9
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{B219D719-FF1E-4319-97E3-E255D68709FD}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{169611CD-48F0-41D0-A90C-7B72FE3267C7}

~~~ Files

Successfully deleted: [File] "C:\Windows\couponprinter.ocx"

~~~ Folders

Successfully deleted: [Folder] "C:\Program Files\coupons"

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 06/30/2013 at 10:28:52.63
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

gringo_pr · June 30, 2013

Hello PWeis909

That is great news but I still want to do some extra checking so I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following
Log from Combofix
let me know of any problems you may have had
How is the computer doing now?

Gringo

PWeis909 · July 2, 2013

Gringo,

I think I managed to do as you suggested without any problems. As far as I am able to tell, my system still seems to be running fine. If I don't hear otherwise, I'll assume the case is closed. Here is the log from combo-fix that you asked to see:

ComboFix 13-07-02.03 - CarmenPeter 07/02/2013 10:43:46.1.2 - x86
Running from: c:\users\CarmenPeter\Desktop\ComboFix.exe
AV: Norton AntiVirus *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Norton AntiVirus *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\CarmenPeter\g2mdlhlpx.exe
D:\AUTORUN.INF
.
.
(((((((((((((((((((((((((   Files Created from 2013-06-02 to 2013-07-02 )))))))))))))))))))))))))))))))
.
.
2013-07-02 15:53 . 2013-07-02 15:53 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-06-30 15:25 . 2013-06-30 15:25 -------- d-----w- c:\windows\ERUNT
2013-06-30 15:25 . 2013-06-30 15:25 -------- d-----w- C:\JRT
2013-06-21 20:36 . 2013-06-21 20:36 -------- d-----w- c:\users\CarmenPeter\AppData\Roaming\Malwarebytes
2013-06-21 20:36 . 2013-06-21 20:36 -------- d-----w- c:\programdata\Malwarebytes
2013-06-21 20:36 . 2013-06-21 20:36 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-06-21 20:36 . 2013-04-04 19:50 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-06-16 22:35 . 2013-06-19 20:34 -------- d-----w- c:\windows\system32\drivers\NAV\1404000.028
2013-06-12 08:12 . 2013-05-08 04:37 905576 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-06-12 08:12 . 2013-05-02 04:04 443904 ----a-w- c:\windows\system32\win32spl.dll
2013-06-12 08:12 . 2013-05-02 04:03 37376 ----a-w- c:\windows\system32\printcom.dll
2013-06-12 08:12 . 2013-04-24 04:00 985600 ----a-w- c:\windows\system32\crypt32.dll
2013-06-12 08:12 . 2013-04-24 04:00 98304 ----a-w- c:\windows\system32\cryptnet.dll
2013-06-12 08:12 . 2013-04-24 04:00 133120 ----a-w- c:\windows\system32\cryptsvc.dll
2013-06-12 08:12 . 2013-04-24 04:00 41984 ----a-w- c:\windows\system32\certenc.dll
2013-06-12 08:12 . 2013-04-24 01:46 812544 ----a-w- c:\windows\system32\certutil.exe
2013-06-12 08:12 . 2013-05-02 22:03 3603832 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-06-12 08:12 . 2013-05-02 22:03 3551096 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-06-12 08:12 . 2013-04-17 12:30 24576 ----a-w- c:\windows\system32\cryptdlg.dll
2013-06-09 12:56 . 2013-06-09 12:57 -------- d-----w- c:\programdata\188F1432-103A-4ffb-80F1-36B633C5C9E1
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-06-18 17:55 . 2012-04-07 15:08 142496 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2013-06-12 00:07 . 2012-04-17 08:03 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-06-12 00:07 . 2011-06-02 10:01 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-04-15 14:20 . 2013-05-15 10:27 638328 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys
2013-04-13 10:56 . 2013-05-15 10:27 37376 ----a-w- c:\windows\system32\cdd.dll
2013-04-10 10:24 . 2013-04-10 10:24 16384 ----a-w- c:\users\CarmenPeter\wmdmhelper.dll
2013-04-10 10:24 . 2013-04-10 10:24 139264 ----a-w- c:\users\CarmenPeter\dunzip32.dll
2013-04-10 10:24 . 2013-04-10 10:24 8704 ----a-w- c:\users\CarmenPeter\fixrjb.exe
2013-04-10 10:24 . 2013-04-10 10:24 641536 ----a-w- c:\users\CarmenPeter\rjbres.dll
2013-04-10 10:24 . 2013-04-10 10:24 45568 ----a-w- c:\users\CarmenPeter\ierjplug.dll
2013-04-10 10:24 . 2013-04-10 10:24 370176 ----a-w- c:\users\CarmenPeter\rjdlg.dll
2013-04-10 10:24 . 2013-04-10 10:24 31232 ----a-w- c:\users\CarmenPeter\rjprog.dll
2013-04-10 10:24 . 2013-04-10 10:24 943344 ----a-w- c:\users\CarmenPeter\cddblink.dll
2013-04-10 10:24 . 2013-04-10 10:24 1115376 ----a-w- c:\users\CarmenPeter\cddbmusicid.dll
2013-04-10 10:24 . 2013-04-10 10:24 2041072 ----a-w- c:\users\CarmenPeter\cddbcontrol.dll
2013-04-10 10:24 . 2013-04-10 10:24 44544 ----a-w- c:\users\CarmenPeter\mmcdda32.dll
2013-04-10 10:24 . 2013-04-10 10:24 22528 ----a-w- c:\users\CarmenPeter\tnetdtct.dll
2013-04-10 10:24 . 2013-04-10 10:24 73216 ----a-w- c:\users\CarmenPeter\tsasdk.dll
2013-04-10 10:24 . 2013-04-10 10:24 48640 ----a-w- c:\users\CarmenPeter\tpasdk.dll
2013-04-10 10:24 . 2013-04-10 10:24 56320 ----a-w- c:\users\CarmenPeter\rpwa3260.dll
2013-04-10 10:24 . 2013-04-10 10:24 16296 ----a-w- c:\users\CarmenPeter\realtfon.fon
2013-04-10 10:24 . 2013-04-10 10:24 45184 ----a-w- c:\users\CarmenPeter\rpshellsearch.dll
2013-04-10 10:24 . 2013-04-10 10:24 389712 ----a-w- c:\users\CarmenPeter\realcleaner.exe
2013-04-10 10:24 . 2013-04-10 10:24 3303936 ----a-w- c:\users\CarmenPeter\mediainfo.dll
2013-04-10 10:23 . 2013-04-10 10:23 384088 ----a-w- c:\users\CarmenPeter\realconverter.exe
2013-04-10 10:23 . 2013-04-10 10:23 355416 ----a-w- c:\users\CarmenPeter\convert.exe
2013-04-10 10:23 . 2013-04-10 10:23 390384 ----a-w- c:\users\CarmenPeter\mc_enc_h263.dll
2013-04-10 10:23 . 2013-04-10 10:23 389712 ----a-w- c:\users\CarmenPeter\realtrimmer.exe
2013-04-10 10:23 . 2013-04-10 10:23 136784 ----a-w- c:\users\CarmenPeter\realshare.exe
2013-04-10 10:23 . 2013-04-10 10:23 115200 ----a-w- c:\users\CarmenPeter\rpshellextension.dll
2013-04-10 10:23 . 2013-04-10 10:23 719360 ----a-w- c:\users\CarmenPeter\dbghelp.dll
2013-04-10 10:23 . 2013-04-10 10:23 69632 ----a-w- c:\users\CarmenPeter\rjwmapln.dll
2013-04-10 10:23 . 2013-04-10 10:23 47616 ----a-w- c:\users\CarmenPeter\rpau3260.dll
2013-04-10 10:22 . 2013-04-10 10:22 30816 ----a-w- c:\users\CarmenPeter\rndevicedbbuilder.exe
2013-04-10 10:22 . 2013-04-10 10:22 87552 ----a-w- c:\users\CarmenPeter\hxaudiodevicehook.dll
2013-04-10 10:22 . 2013-04-10 10:22 86016 ----a-w- c:\users\CarmenPeter\rpplugprot.dll
2013-04-10 10:22 . 2013-04-10 10:22 112248 ----a-w- c:\users\CarmenPeter\rdsf3260.dll
2013-04-10 10:22 . 2013-04-10 10:22 71280 ----a-w- c:\users\CarmenPeter\rpshell.dll
2013-04-10 10:22 . 2013-04-10 10:22 9216 ----a-w- c:\users\CarmenPeter\realjbox.exe
2013-04-10 10:22 . 2013-04-10 10:22 17528 ----a-w- c:\users\CarmenPeter\rphelperapp.exe
2013-04-10 10:22 . 2013-04-10 10:22 501328 ----a-w- c:\users\CarmenPeter\realplay.exe
2013-04-10 10:22 . 2013-04-10 10:22 499712 ----a-w- c:\windows\system32\msvcp71.dll
2013-04-10 10:22 . 2013-04-10 10:22 348160 ----a-w- c:\windows\system32\msvcr71.dll
2013-04-09 01:36 . 2013-05-15 10:27 2049024 ----a-w- c:\windows\system32\win32k.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2009-04-11 1233920]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-21 125952]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-04-05 39408]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2008-07-17 196608]
"PCMService"="c:\program files\Dell\MediaDirect\PCMService.exe" [2008-01-14 132392]
"Dell DataSafe Online"="c:\program files\Dell DataSafe Online\DataSafeOnline.exe" [2009-11-13 1807600]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2009-02-27 30040]
"mxomssmenu"="c:\program files\Maxtor\OneTouch Status\maxmenumgr.exe" [2008-07-21 169312]
"SysTrayApp"="c:\program files\IDT\WDM\sttray.exe" [2008-07-17 442433]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2010-08-26 136216]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2010-08-26 171032]
"Persistence"="c:\windows\system32\igfxpers.exe" [2010-08-26 170520]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-04-22 59720]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2013-05-31 152392]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"Launcher"="c:\program files\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe" [2011-01-13 165184]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
QuickSet.lnk - c:\program files\Dell\QuickSet\quickset.exe [2008-7-9 1616976]
.
c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock First Run.lnk - c:\program files\Dell\DellDock\DellDock.exe /firstrun [2008-9-23 1295656]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
"DisableRegedit"= 0 (0x0)
.
[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\system]
"DisableRegedit"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
2009-02-18 20:51 10536 ----a-w- c:\program files\Citrix\GoToAssist\514\g2awinlogon.dll
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc]
@="Service"
.
[HKLM\~\startupfolder\C:^Users^CarmenPeter^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^Dell Dock.lnk]
path=c:\users\CarmenPeter\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk
backup=c:\windows\pss\Dell Dock.lnk.Startup
backupExtension=.Startup
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe ARM]
2012-12-03 07:35 946352 ----a-w- c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\BrStsMon00]
2010-06-10 18:42 2621440 ------r- c:\program files\Browny02\Brother\BrStMonW.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Dell Webcam Central]
2008-06-03 21:54 446635 ------w- c:\program files\Dell Webcam\Dell Webcam Central\WebcamDell.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dellsupportcenter]
2009-06-03 19:46 206064 ----a-w- c:\program files\Dell Support Center\bin\sprtcmd.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\msnmsgr]
2008-12-03 04:41 3882312 ----a-w- c:\program files\Windows Live\Messenger\msnmsgr.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SightSpeed]
2008-08-15 21:03 4812664 ----a-w- c:\program files\Dell Video Chat\DellVideoChat.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TkBellExe]
2013-04-10 10:22 295512 ----a-w- c:\users\CarmenPeter\Update\realsched.exe
.
S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt.inf_f091b975\aestsrv.exe [2008-07-17 73728]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ   FontCache
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-06-20 11:14 1165776 ----a-w- c:\program files\Google\Chrome\Application\27.0.1453.116\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-07-02 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-17 00:07]
.
2013-07-02 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2009-04-05 17:11]
.
2013-07-02 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-06-08 12:59]
.
2013-07-02 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-06-08 12:59]
.
.
------- Supplementary Scan -------
.
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 68.115.71.53 68.113.206.10 66.189.0.100
.
- - - - ORPHANS REMOVED - - - -
.
SafeBoot-WudfPf
SafeBoot-WudfRd
MSConfigStartUp-SunJavaUpdateSched - c:\program files\Common Files\Java\Java Update\jusched.exe
AddRemove-Coupon Printer for Windows5.0.0.0 - c:\program files\Coupons\uninstall.exe
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-07-02 10:53
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
.
c:\users\CARMEN~1\AppData\Local\Temp\catchme.dll 53248 bytes executable
.
scan completed successfully
hidden files: 1
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\NAV]
"ImagePath"="\"c:\program files\Norton AntiVirus\Engine\20.4.0.40\ccSvcHst.exe\" /s \"NAV\" /m \"c:\program files\Norton AntiVirus\Engine\20.4.0.40\diMaster.dll\" /prefetch:1"
--
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\NSL]
"ImagePath"="\"c:\program files\Norton Safe Web Lite\Engine\2.0.0.16\ccSvcHst.exe\" /s \"NSL\" /m \"c:\program files\Norton Safe Web Lite\Engine\2.0.0.16\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\User Preferences]
@Denied: (2) (LocalSystem)
"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,
   d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,8f,e7,65,54,97,42,2c,47,be,74,c4,\
"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,
   d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,8f,e7,65,54,97,42,2c,47,be,74,c4,\
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2013-07-02 10:55:49
ComboFix-quarantined-files.txt 2013-07-02 15:55
.
Pre-Run: 152,652,685,312 bytes free
Post-Run: 154,681,528,320 bytes free
.
- - End Of File - - AB67851098E9CB2A251ACA146F1D2817
CDB4DE4BBD714F152979DA2DCBEF57EB

gringo_pr · July 2, 2013

Hello PWeis909

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::

Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe

This will let ComboFix run again.

Restart if you have to.

Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following
- report from Combofix
- let me know of any problems you may have had
- How is the computer doing now after running the script?

Gringo

gringo_pr · July 3, 2013

Hello PWeis909

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::

Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe

This will let ComboFix run again.

Restart if you have to.

Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following
- report from Combofix
- let me know of any problems you may have had
- How is the computer doing now after running the script?

Gringo

PWeis909 · July 3, 2013

Gringo,

I was able to follow your instructions and am pasting the results of the CFScript-Combofix logfile below. As far as I am able to observe, my system seems to be working fine. Thanks for your help.

omboFix 13-07-02.03 - CarmenPeter 07/03/2013   8:19.2.2 - x86
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.1.1033.18.3030.1558 [GMT -5:00]
Running from: c:\users\CarmenPeter\Desktop\ComboFix.exe
Command switches used :: c:\users\CarmenPeter\Desktop\CFScript.txt
AV: Norton AntiVirus *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Norton AntiVirus *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
F:\autorun.inf
.
.
(((((((((((((((((((((((((   Files Created from 2013-06-03 to 2013-07-03 )))))))))))))))))))))))))))))))
.
.
2013-07-03 13:29 . 2013-07-03 13:29 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-06-30 15:25 . 2013-06-30 15:25 -------- d-----w- c:\windows\ERUNT
2013-06-30 15:25 . 2013-06-30 15:25 -------- d-----w- C:\JRT
2013-06-21 20:36 . 2013-06-21 20:36 -------- d-----w- c:\users\CarmenPeter\AppData\Roaming\Malwarebytes
2013-06-21 20:36 . 2013-06-21 20:36 -------- d-----w- c:\programdata\Malwarebytes
2013-06-21 20:36 . 2013-06-21 20:36 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-06-21 20:36 . 2013-04-04 19:50 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-06-16 22:35 . 2013-06-19 20:34 -------- d-----w- c:\windows\system32\drivers\NAV\1404000.028
2013-06-12 08:12 . 2013-05-08 04:37 905576 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-06-12 08:12 . 2013-05-02 04:04 443904 ----a-w- c:\windows\system32\win32spl.dll
2013-06-12 08:12 . 2013-05-02 04:03 37376 ----a-w- c:\windows\system32\printcom.dll
2013-06-12 08:12 . 2013-04-24 04:00 985600 ----a-w- c:\windows\system32\crypt32.dll
2013-06-12 08:12 . 2013-04-24 04:00 98304 ----a-w- c:\windows\system32\cryptnet.dll
2013-06-12 08:12 . 2013-04-24 04:00 133120 ----a-w- c:\windows\system32\cryptsvc.dll
2013-06-12 08:12 . 2013-04-24 04:00 41984 ----a-w- c:\windows\system32\certenc.dll
2013-06-12 08:12 . 2013-04-24 01:46 812544 ----a-w- c:\windows\system32\certutil.exe
2013-06-12 08:12 . 2013-05-02 22:03 3603832 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-06-12 08:12 . 2013-05-02 22:03 3551096 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-06-12 08:12 . 2013-04-17 12:30 24576 ----a-w- c:\windows\system32\cryptdlg.dll
2013-06-09 12:56 . 2013-06-09 12:57 -------- d-----w- c:\programdata\188F1432-103A-4ffb-80F1-36B633C5C9E1
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-06-18 17:55 . 2012-04-07 15:08 142496 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2013-06-12 00:07 . 2012-04-17 08:03 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-06-12 00:07 . 2011-06-02 10:01 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-04-15 14:20 . 2013-05-15 10:27 638328 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys
2013-04-13 10:56 . 2013-05-15 10:27 37376 ----a-w- c:\windows\system32\cdd.dll
2013-04-10 10:24 . 2013-04-10 10:24 16384 ----a-w- c:\users\CarmenPeter\wmdmhelper.dll
2013-04-10 10:24 . 2013-04-10 10:24 139264 ----a-w- c:\users\CarmenPeter\dunzip32.dll
2013-04-10 10:24 . 2013-04-10 10:24 8704 ----a-w- c:\users\CarmenPeter\fixrjb.exe
2013-04-10 10:24 . 2013-04-10 10:24 641536 ----a-w- c:\users\CarmenPeter\rjbres.dll
2013-04-10 10:24 . 2013-04-10 10:24 45568 ----a-w- c:\users\CarmenPeter\ierjplug.dll
2013-04-10 10:24 . 2013-04-10 10:24 370176 ----a-w- c:\users\CarmenPeter\rjdlg.dll
2013-04-10 10:24 . 2013-04-10 10:24 31232 ----a-w- c:\users\CarmenPeter\rjprog.dll
2013-04-10 10:24 . 2013-04-10 10:24 943344 ----a-w- c:\users\CarmenPeter\cddblink.dll
2013-04-10 10:24 . 2013-04-10 10:24 1115376 ----a-w- c:\users\CarmenPeter\cddbmusicid.dll
2013-04-10 10:24 . 2013-04-10 10:24 2041072 ----a-w- c:\users\CarmenPeter\cddbcontrol.dll
2013-04-10 10:24 . 2013-04-10 10:24 44544 ----a-w- c:\users\CarmenPeter\mmcdda32.dll
2013-04-10 10:24 . 2013-04-10 10:24 22528 ----a-w- c:\users\CarmenPeter\tnetdtct.dll
2013-04-10 10:24 . 2013-04-10 10:24 73216 ----a-w- c:\users\CarmenPeter\tsasdk.dll
2013-04-10 10:24 . 2013-04-10 10:24 48640 ----a-w- c:\users\CarmenPeter\tpasdk.dll
2013-04-10 10:24 . 2013-04-10 10:24 56320 ----a-w- c:\users\CarmenPeter\rpwa3260.dll
2013-04-10 10:24 . 2013-04-10 10:24 16296 ----a-w- c:\users\CarmenPeter\realtfon.fon
2013-04-10 10:24 . 2013-04-10 10:24 45184 ----a-w- c:\users\CarmenPeter\rpshellsearch.dll
2013-04-10 10:24 . 2013-04-10 10:24 389712 ----a-w- c:\users\CarmenPeter\realcleaner.exe
2013-04-10 10:24 . 2013-04-10 10:24 3303936 ----a-w- c:\users\CarmenPeter\mediainfo.dll
2013-04-10 10:23 . 2013-04-10 10:23 384088 ----a-w- c:\users\CarmenPeter\realconverter.exe
2013-04-10 10:23 . 2013-04-10 10:23 355416 ----a-w- c:\users\CarmenPeter\convert.exe
2013-04-10 10:23 . 2013-04-10 10:23 390384 ----a-w- c:\users\CarmenPeter\mc_enc_h263.dll
2013-04-10 10:23 . 2013-04-10 10:23 389712 ----a-w- c:\users\CarmenPeter\realtrimmer.exe
2013-04-10 10:23 . 2013-04-10 10:23 136784 ----a-w- c:\users\CarmenPeter\realshare.exe
2013-04-10 10:23 . 2013-04-10 10:23 115200 ----a-w- c:\users\CarmenPeter\rpshellextension.dll
2013-04-10 10:23 . 2013-04-10 10:23 719360 ----a-w- c:\users\CarmenPeter\dbghelp.dll
2013-04-10 10:23 . 2013-04-10 10:23 69632 ----a-w- c:\users\CarmenPeter\rjwmapln.dll
2013-04-10 10:23 . 2013-04-10 10:23 47616 ----a-w- c:\users\CarmenPeter\rpau3260.dll
2013-04-10 10:22 . 2013-04-10 10:22 30816 ----a-w- c:\users\CarmenPeter\rndevicedbbuilder.exe
2013-04-10 10:22 . 2013-04-10 10:22 87552 ----a-w- c:\users\CarmenPeter\hxaudiodevicehook.dll
2013-04-10 10:22 . 2013-04-10 10:22 86016 ----a-w- c:\users\CarmenPeter\rpplugprot.dll
2013-04-10 10:22 . 2013-04-10 10:22 112248 ----a-w- c:\users\CarmenPeter\rdsf3260.dll
2013-04-10 10:22 . 2013-04-10 10:22 71280 ----a-w- c:\users\CarmenPeter\rpshell.dll
2013-04-10 10:22 . 2013-04-10 10:22 9216 ----a-w- c:\users\CarmenPeter\realjbox.exe
2013-04-10 10:22 . 2013-04-10 10:22 17528 ----a-w- c:\users\CarmenPeter\rphelperapp.exe
2013-04-10 10:22 . 2013-04-10 10:22 501328 ----a-w- c:\users\CarmenPeter\realplay.exe
2013-04-10 10:22 . 2013-04-10 10:22 499712 ----a-w- c:\windows\system32\msvcp71.dll
2013-04-10 10:22 . 2013-04-10 10:22 348160 ----a-w- c:\windows\system32\msvcr71.dll
2013-04-09 01:36 . 2013-05-15 10:27 2049024 ----a-w- c:\windows\system32\win32k.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2009-04-11 1233920]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-21 125952]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-04-05 39408]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2008-07-17 196608]
"PCMService"="c:\program files\Dell\MediaDirect\PCMService.exe" [2008-01-14 132392]
"Dell DataSafe Online"="c:\program files\Dell DataSafe Online\DataSafeOnline.exe" [2009-11-13 1807600]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2009-02-27 30040]
"mxomssmenu"="c:\program files\Maxtor\OneTouch Status\maxmenumgr.exe" [2008-07-21 169312]
"SysTrayApp"="c:\program files\IDT\WDM\sttray.exe" [2008-07-17 442433]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2010-08-26 136216]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2010-08-26 171032]
"Persistence"="c:\windows\system32\igfxpers.exe" [2010-08-26 170520]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-04-22 59720]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2013-05-31 152392]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"Launcher"="c:\program files\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe" [2011-01-13 165184]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
QuickSet.lnk - c:\program files\Dell\QuickSet\quickset.exe [2008-7-9 1616976]
.
c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock First Run.lnk - c:\program files\Dell\DellDock\DellDock.exe /firstrun [2008-9-23 1295656]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
"DisableRegedit"= 0 (0x0)
.
[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\system]
"DisableRegedit"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
2009-02-18 20:51 10536 ----a-w- c:\program files\Citrix\GoToAssist\514\g2awinlogon.dll
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc]
@="Service"
.
[HKLM\~\startupfolder\C:^Users^CarmenPeter^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^Dell Dock.lnk]
path=c:\users\CarmenPeter\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk
backup=c:\windows\pss\Dell Dock.lnk.Startup
backupExtension=.Startup
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe ARM]
2012-12-03 07:35 946352 ----a-w- c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\BrStsMon00]
2010-06-10 18:42 2621440 ------r- c:\program files\Browny02\Brother\BrStMonW.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Dell Webcam Central]
2008-06-03 21:54 446635 ------w- c:\program files\Dell Webcam\Dell Webcam Central\WebcamDell.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dellsupportcenter]
2009-06-03 19:46 206064 ----a-w- c:\program files\Dell Support Center\bin\sprtcmd.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\msnmsgr]
2008-12-03 04:41 3882312 ----a-w- c:\program files\Windows Live\Messenger\msnmsgr.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SightSpeed]
2008-08-15 21:03 4812664 ----a-w- c:\program files\Dell Video Chat\DellVideoChat.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TkBellExe]
2013-04-10 10:22 295512 ----a-w- c:\users\CarmenPeter\Update\realsched.exe
.
S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt.inf_f091b975\aestsrv.exe [2008-07-17 73728]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ   FontCache
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-06-20 11:14 1165776 ----a-w- c:\program files\Google\Chrome\Application\27.0.1453.116\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-07-03 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-17 00:07]
.
2013-07-02 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2009-04-05 17:11]
.
2013-07-03 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-06-08 12:59]
.
2013-07-03 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-06-08 12:59]
.
.
------- Supplementary Scan -------
.
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 68.115.71.53 68.113.206.10 66.189.0.100
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-07-03 08:30
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\NAV]
"ImagePath"="\"c:\program files\Norton AntiVirus\Engine\20.4.0.40\ccSvcHst.exe\" /s \"NAV\" /m \"c:\program files\Norton AntiVirus\Engine\20.4.0.40\diMaster.dll\" /prefetch:1"
--
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\NSL]
"ImagePath"="\"c:\program files\Norton Safe Web Lite\Engine\2.0.0.16\ccSvcHst.exe\" /s \"NSL\" /m \"c:\program files\Norton Safe Web Lite\Engine\2.0.0.16\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\User Preferences]
@Denied: (2) (LocalSystem)
"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,
   d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,8f,e7,65,54,97,42,2c,47,be,74,c4,\
"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,
   d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,8f,e7,65,54,97,42,2c,47,be,74,c4,\
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2013-07-03 08:32:07
ComboFix-quarantined-files.txt 2013-07-03 13:32
ComboFix2.txt 2013-07-02 15:55
.
Pre-Run: 156,231,065,600 bytes free
Post-Run: 155,478,609,920 bytes free
.
- - End Of File - - 7E16A290142BD03914D4ACD31887B8D1
CDB4DE4BBD714F152979DA2DCBEF57EB

gringo_pr · July 4, 2013

Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

Programs to remove
- Adobe Reader X (10.1.6)
  Ask Toolbar
  Ask Toolbar Updater
  Coupon Printer for Windows

Please download and install Revo Uninstaller Free
Double click Revo Uninstaller to run it.
From the list of programs double click on The Program to remove
When prompted if you want to uninstall click Yes.
Be sure the Moderate option is selected then click Next.
The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.
Once the program has searched for leftovers click Next.
Check/tick the bolded items only on the list then click Delete
when prompted click on Yes and then on next.
put a check on any folders that are found and select delete
when prompted select yes then on next
Once done click Finish.

.

Update Adobe reader

Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.
You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
- If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.
  Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Clean Out Temp Files

This small application you may want to keep and use once a week to keep the computer clean.
Download CCleaner from here CCleaner
- Run the installer to install the application.
- When it gives you the option to install Yahoo toolbar uncheck the box next to it.
- Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
- Click Run Cleaner.
- Close CCleaner.

: Malwarebytes' Anti-Malware :

I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now

Double-click mbam icon
go to the update tab at the top
click on check for updates
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
When completed, a log will open in Notepad. please copy and paste the log into your next reply
- If you accidentally close it, the log file is saved here and will be named like this:
- C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

Go Here to download HijackThis program
Save HijackThis to your desktop.
Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
copy and paste hijackthis report into the topic

"information and logs"

In your next post I need the following
- Log From MBAM
- report from Hijackthis
- let me know of any problems you may have had
- How is the computer doing now?

Gringo

MsCola · July 4, 2013

Hi Gringo,

The White Trader shortcut appears to be gone from my desk top, however I am still having issues with Run DLL error upon starting the computer. "There was a problem starting C:\users\DTCovil\AppData\Local\Temp\svrhxrv\sveicho\wow.dll" It further says "The specified module could not be found".

What do I do from here? Can I use the CCleaner or do you want me to take another route to correct it?

gringo_pr · July 5, 2013

send me these reports and I SHOULD be able to see the startup point

gringo

PWeis909 · July 5, 2013

Gringo,

I tried to uninstall the programs you suggested and ran into problems, so I have not completed your instructions. I successfully uninstalled Adobe Reader X (10.1.6) through the Windows Control Panel. However, the Control Panel did not display Ask Toolbar, Ask Toolbar Updater, and Coupon Printer for Windows. I then download and installled Revo Uninstaller as per your suggestion, but it too did not display the remaining three programs. Using Windows Search function, I was able to track down and uninstall Coupon Printer, which was in a folder in my Program Files Folder but nevertheless did not display in the lists of programs to remove. That leaves the two files Ask Toolbar and Ask Toolbar Updater to remove. When I search for them with the explorer search function, the only hits are among the log files that were created and pasted into my earlier post. I haven't proceeded with your other instructions yet. Do you have suggestions for location and removing these Ask programs?

gringo_pr · July 5, 2013

Hello

from my instructions -

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

please continue

gringo

PWeis909 · July 6, 2013

Gringo,

Sorry for my earlier mistake. I think I now managed to follow your instructions. As far as I can tell, my system is performing fine. I'm pasting logs from Malwarebytes and HijackThis below:

Malwarebytes log:

alwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.07.06.01

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
CarmenPeter :: CARMENPETER-PC [administrator]

7/5/2013 7:40:56 PM
mbam-log-2013-07-05 (19-40-56).txt

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

HijackThis Log

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:08:16 PM, on 7/5/2013
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16490)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Norton AntiVirus\Engine\20.4.0.40\ccSvcHst.exe
C:\Program Files\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Program Files\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Program Files\Dell DataSafe Local Backup\Toaster.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Maxtor\OneTouch Status\MaxMenuMgr.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Windows\system32\Macromed\Flash\FlashUtil32_11_7_700_224_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\CarmenPeter\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealNetworks Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Engine\20.4.0.40\IPS\IPSBHO.DLL
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - (no file)
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll (file missing)
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: Norton Safe Web Lite BHO - {F0DA78E9-6B60-42fb-BC26-EF2CFB8C8FF3} - C:\Program Files\Norton Safe Web Lite\Engine\2.0.0.16\coIEPlg.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Norton Safe Web Lite - {30CEEEA2-3742-40e4-85DD-812BF1CBB83D} - C:\Program Files\Norton Safe Web Lite\Engine\2.0.0.16\coIEPlg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe" /m
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [mxomssmenu] "C:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe"
O4 - HKLM\..\Run: [sysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\RunOnce: [Launcher] C:\Program Files\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe
O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Global Startup: QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exe

O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {3D3B42C2-11BF-4732-A304-A01384B70D68} (UploadListView Class) - http://picasaweb.google.com/s/v/56.33/uploader2.cab
O16 - DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} (WMI Class) - http://support.dell.com/systemprofiler/SysProExe.CAB
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f091b975\aestsrv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: BrYNSvc - Brother Industries, Ltd. - C:\Program Files\Browny02\BrYNSvc.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate1c9e838ebf50dc0) (gupdate1c9e838ebf50dc0) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Maxtor Service (Maxtor Sync Service) - Seagate Technology LLC - C:\Program Files\Maxtor\Sync\SyncServices.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Norton AntiVirus (NAV) - Symantec Corporation - C:\Program Files\Norton AntiVirus\Engine\20.4.0.40\ccSvcHst.exe
O23 - Service: Norton Safe Web Lite (NSL) - Symantec Corporation - C:\Program Files\Norton Safe Web Lite\Engine\2.0.0.16\ccSvcHst.exe
O23 - Service: RealNetworks Downloader Resolver Service - Unknown owner - C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files\Dell DataSafe Local Backup\sftservice.EXE
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f091b975\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe

--
End of file - 10922 bytes

gringo_pr · July 6, 2013

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

Run HijackThis (rightclick and run as admin)
Click on the Scan button
Put a check beside all of the items listed below (if present):
- O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
  O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
  O4 - HKLM\..\Run: [mxomssmenu] "C:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe"
  O4 - HKLM\..\Run: [sysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
  O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe
  O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
  O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
  O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
  O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
  O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
  O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
  O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
  O4 - Global Startup: QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exe
Close all open windows and browsers/email, etc...
Click on the "Fix Checked" button
When completed, close the application.
- NOTE**You can research each of those lines >here< and see if you want to keep them or not
  just copy the name between the brackets and paste into the search space
  O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

Turn off the real time scanner of any existing antivirus program while performing the online scan
click on the Run ESET Online Scanner button
Tick the box next to YES, I accept the Terms of Use.
- Click Start
When asked, allow the add/on to be installed
- Click Start
Make sure that the option Remove found threats is unticked
Click on Advanced Settings, ensure the options
- Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
Click Scan
wait for the virus definitions to be downloaded
Wait for the scan to finish

When the scan is complete

If no threats were found
- put a checkmark in "Uninstall application on close"
- close program
- report to me that nothing was found

If threats were found
- click on "list of threats found"
- click on "export to text file" and save it as ESET SCAN and save to the desktop
- Click on back
- put a checkmark in "Uninstall application on close"
- click on finish
- close program
- copy and paste the report here

Gringo

PWeis909 · July 7, 2013

Gringo,

I executed your most recent instructions. My system appears to be running smoothly. However, the eset scan did find four files that I believe were identified as viruses. I have made no effort to remove these files. Here is the log:

C:\Program Files\Dell DataSafe Local Backup\hstart.exe a variant of Win32/HiddenStart.A application
C:\Program Files\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe a variant of Win32/HiddenStart.A application
C:\Program Files\Dell DataSafe Local Backup\Components\DSUpdate\UpdateWorkingDirectory\DSL\hstart.exe a variant of Win32/HiddenStart.A application
C:\Program Files\Dell DataSafe Local Backup\Components\DSUpdate\UpdateWorkingDirectory\DSL\Components\DSUpdate\hstart.exe a variant of Win32/HiddenStart.A application

Thanks for you help.

gringo_pr · July 8, 2013

Hello PWeis909

The Online scan looks very good!! It is only reporting These are false Positives

C:\Program Files (x86)\Dell DataSafe Local Backup\<-- Dell backup program

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wrong time can make the computer an expensive paper weight.
They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.
The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

To re-enable your Emulation drivers, double click DeFogger to run the tool.
- The application window will appear
- Click the Re-enable button to re-enable your CD Emulation drivers
- Click Yes to continue
- A 'Finished!' message will appear
- Click OK
- DeFogger will now ask to reboot the machine - click OK.
Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

turn off all active protection software
push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
please copy and past the following into the box ComboFix /Uninstall and click OK.
Note the space between the X and the /Uninstall, it needs to be there.

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

Double-click OTCleanIt.exe.
Click the CleanUp! button.
Select Yes when the "Begin cleanup Process?" prompt appears.
If you are prompted to Reboot during the cleanup, select Yes.
The tool will delete itself once it finishes, if not delete it by yourself.
If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls
CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner
Malwarebytes' Anti-Malware The Gold standard today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)
Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article

Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety
Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion
There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.

Gringo

PWeis909 · July 9, 2013

Hi Gringo,

Just letting you know I read your last post and have no questions at this time. See you over at paypal.

gringo_pr · July 9, 2013

thank you and you are more than welcome

gringo

AdvancedSetup · July 10, 2013

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

White Trader short cut icon, pop-up message, and ensuing problems

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