Can't uninstall Snap.Do

[Charlotte24]

Hello

 

My pc started started to act strangely yesterday (i.e. telling me explorer couldn't run, and apple application support not found, my search engine and tool bars changed, acrobat reader crashed, and many adverts etc popping up etc).

 

I looked at my Programs and noticed I had snap.do. tried to uninstall it but it did not follow the usual path. Instead a window popped up asking me where I would like to 'hide' Snap.Do.

 

I spoke to a friend who told me to install Malwarebytes and run a quick scan. I have done this but it did not detect Snap.Do

 

I restarted my pc and then noticed that it took a lot longer than usual to start.  My computer screen was black for a long period of time and then I noticed a little grey window.  The text in this window read: Setting up personalised settings RunDLL321EDKC53CDLLBrandIE4SIGN.UP (or something very similar)

 

I think I need to attach the two text windows now. So, I will do so.  My apologies if I am not supposed to do it now.

 

Thank you so much to anyone for any help. You guys are great

 

Charlotte

 

 

 

 

dds.txt

attach.txt

[Maniac]

Hello Charlotte and ! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

• If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
• Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.

Step 1

Please uninstall the following programs:

µTorrent

Search Assistant WebSearch 1.74

SearrCh-NeewTab

Snap.Do

Snap.Do Engine

SSaafe save

Step 2

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Step 3

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
• Click on Delete.
• Confirm each time with Ok.
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile with your next answer.
• You can find the logfile at C:\AdwCleaner[s1].txt as well.

Step 4

• Launch Malwarebytes' Anti-Malware
• Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
• Go to Scanner tab and select Perform Quick Scan, then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.

In your next reply, post the following log files:

• Junkware Removal Tool log
• AdwCleaner log
• Malwarebytes' Anti-Malware log
• a new fresh DDS log

[MrCharlie]

oops...MrC

[Charlotte24]

Hi Maniac,

 

Thank you so much for your help

 

I have followed the steps you gave me and will attach the 4 reports you wanted - I think they're all there.

 

It looks like everything is ok now but you're the expert so you'll let me know

 

Thank you!!! I'll donate some money for your time.

 

Charlotte

mbam-log-2013-06-23 (11-18-58).txt

JRT.txt

AdwCleaner v2.txt

AdwCleanerS1.txt

DDS Log.txt

[Maniac]

Looks much better.

Last additional scan:

Please scan your machine with ESET OnlineScan

• Hold down Control and click on the following link to open ESET OnlineScan in a new window.

  ESET OnlineScan

• Click the button.
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer.

    Save it to your Desktop.

  • Double click on the to download the ESET Smart Installer. icon on your Desktop.
• Check "YES, I accept the Terms of Use."
• Click the Start button.
• Accept any security warnings from your browser.
• Under Scan Settings, check "Scan Archives" and "Remove found threats"
• Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, click List Threats
• Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
• Click the Back button.
• Click the Finish button.

[Charlotte24]

Hi again Maniac,

 

I have run this and it located one more threat. I have attached the results.

 

Thank you

ESET.txt

[Maniac]

How are things now?

[Charlotte24]

Hello!

 

Yes, overall, things seem back to normal...There are only two things that still seem affected: windows explorer keeps crashing - (a window comes up every now and then asking me if I wish to 'look online for a solution and restart', or 'restart', or 'debug'.  I have selected all of these options but the window still appears every so often), and a window appears stating that I need to re-install itunes. However, I haven't done this yet so not sure if there is actually problem.

 

Thanks again! I have recommended you and these forums to everyone! And to pay of course!

[Maniac]

Note: Please do not run this tool without special supervision and instructions of someone authorized to do so. Otherwise, you could end up with serious problems. For more details, read this article: ComboFix usage, Questions, Help? - Look here

Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingc...to-use-combofix

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Please post the C:\ComboFix.txt in your next reply for further review.

Note: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.

[AdvancedSetup]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

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