System Restore, Internet, Desktop icons and program Shortcuts missing

[Barney688]

Hi, I am posting from another P.C.

 

Last night while doing some general work on my laptop, not installing anything or deleting, I clicked on the Folder, C:/Documents and Settings/All users and at that point the folder and many others disappeared.

 

After a bit of messing with folder view (i.e. show hidden folders, a couple of the desktop icons appear in ghost form), but are absent from the programs shortcut list, and there are still various folders missing.

 

I decided to carry out a system restore but that program is also missing from the Accessories shortcut....

 

I then decided to use the internet for a solution, but the laptop has lost all wi-fi settings, when i try to re-enter the wi-fi details, I get an error : internal database error occurred when saving/updating the profile.

 

I have run a system scan and remove 2 virus' as well as run Malawarebytes Anti-Malaware which removed 6 more but I cannot update it as I have no internet connection.

 

Can you help

 

 

 

I have downloaded Unhide.exe and Roguekiller on this PC and am going to run them on the other machine as was suggested to another user with a similar error to mine......

I will let you know the outcome, and any more help would be appreciated...


Have run Unhide.exe and all desktop icons are back, as are all program shortcuts including system restore....

Ran Roguekiller and deleted a couple of things that it found, managed to re configure the wi-fi settings so all back to normal...

might be worth a try if you have similar problems....
 

[AdvancedSetup]

I will be in and out over the weekend but will check back with you as soon as I can.  Since you think you're back to normal its still probably best to run some other scans.

Please do the following and I'll check back when I can.  Thanks

 

 

STEP 01

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

• Please download ERUNT from one of the following links: Link1 | Link2 | Link3
• ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
• Double click on erunt-setup.exe to Install ERUNT by following the prompts.
• Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
• Choose a location for the backup.
  
  • Note: the default location is C:\Windows\ERDNT which is acceptable.
    

  [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder.
  

Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe


STEP 02

Please download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
• Wait while the system shuts down and the cleanup process is performed.
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
• When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt
  

STEP 03

Please download Junkware Removal Tool to your desktop.

• Shutdown your antivirus to avoid any conflicts.
• Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next reply message
• When completed make sure to re-enable your antivirus

STEP 04

Please download AdwCleaner by Xplode to your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
• If prompted by the User Account Control click Yes to allow it to run.
• Under Actions click on the Delete button.
• Click OK on all prompts.
• You will be prompted to restart your computer. A text file will open after the restart.
• Please post the entire contents of that logfile to your next reply.
• You can find the logfile at C:\AdwCleaner[s1].txt where the number in brackets indicates how often it was run.

STEP 05



Please go here to run the online antivirus scannner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Click Start
• Make sure that the option Remove found threats is unticked
• Click on Advanced Settings and ensure these options are ticked:
  
  • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
    

  [*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.
  

 

[Maurice Naggar]

@ Barney688

Are you still with us ?

[AdvancedSetup]

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