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Corrupt or Missing Database on Custom Windows 7 Installation


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I've just finished installing Windows 7 Professional 64-bit several times over on this machine and continually get an error for corrupt or missing database or some such thing, attempt to download a new database and am immediately met with the same error again. If I click cancel to this process, I get the following: "Product files are missing or corrupt. Please reinstall the product." with an error code: "PROGRAM_ERROR_LOAD_DATABASE (0, 1812, SDKCreate)."

 

I believe my issue stems from the nature of this customized installation. I've replaced the original "Program Files" and "Program Files (x86)" directories on my root drive with mounted junction partitions on a seperate hard disk. Security software seems to have an issue with this configuration, so I created a proprietary directory under my C:\ drive named "Security" and have installed my anti-virus (ESET Smart Security 6) and Malwarebytes Anti-Malware Pro in separate directories within it.

 

I would like to know how this would continue to cause this issue since as far as I know, Malwarebytes stores it's database files under C:\ProgramData and C:\Users\All Users\, neither of which are effected by my directory structure changes.

 

I would also very much like some help resolving this issue so I can continue using this product, and not be forced to switch to something else.

 

A screenshot of my C:\ root is attached to aid in understanding the configuration.

 

I have had no issues whatsoever running any other software but Malwarebytes. It all operates (supposedly) transparently to the OS and to any other programs out there.

 

Thank you VERY much in advance.

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Greetings :)

Please do the following:

Create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please copy and paste the entire contents of the log into your next post
Create an list of Environmental Variables:
  • Click on START and type cmd and press Enter
  • In the command prompt window, type the following text contained in the following CODE box precisely as written and press Enter:

    set>"%userprofile%\desktop\EVs.txt"
  • Copy and paste the contents of the newly created EVs.txt file now located on your desktop into your next reply
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Here you go:

 

mbam-check result log version: 2.0.0.1000
 
Malwarebytes Version: REG_SZ 1.75.0.1300
 
Date Log Created: 06/21/13
Time Log Created: 23:46:00
 
User Account type: Administrator
 
64 bit Operating System
 
Product Name: REG_SZ Windows 7 Professional
 
Current Build Number: 7600
 
Current Version Number: 6.1
 
Current CSDVersion: 
 
Proxy Status: No proxy is Set
 
LAN Settings:
=============
 
only 'Automatically detect settings' is selected
 
SystemPartition:
================
 
HKEY_LOCAL_MACHINE\SYSTEM\Setup\
SystemPartition REG_SZ \Device\HarddiskVolume1
 
Balloon Tips Status:
====================
 
Enabled
 
Time Format Settings:
=====================
 
Should be:
h:mm:ss tt
AM 
PM 
:
 
Currently:
REG_SZ h:mm:ss tt
REG_SZ AM
REG_SZ PM
REG_SZ :
 
Language and Regional Settings:
===============================
 
ACP: Language is English (United States)
MACCP: Language is English (United States)
OEMCP: Language is English (United States)
 
Startup Folders for Error_Expanding_Variables Check:
====================================================
 
All Users Startup Folder Exists.
Current User's Startup Folder Exists.
 
 
Terminal Services Status for (null) entries in PM logs and GetUserToken errors:
===============================================================================
 
TERMService:
==============
Type : 32
State : 1 (The service is not running.) (State is stopped)
WIN32_EXIT_CODE : 1077
SERVICE_EXIT_CODE : 0
CHECKPOINT : 0
WAIT_HINT : 0
 
 
TermService Start is set to: 3 (Manual Startup)
 
Compatibility Flag Settings (Any MBAM file listings should be removed):
=======================================================================
 
 
 
 
 
 
Malwarebytes Anti-Malware Shell Extension Block Check:
======================================================
 
 
 
MBAM Startup Entries: 
=====================
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce
Malwarebytes Anti-Malware     REG_SZ C:\Security\MBAM\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
 
Service and Driver Status:
==========================
 
<--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMProtector
 
 
<--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMService
 
 
<--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMScheduler
 
 
<--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMChameleon
 
 
MBAMProtector Registry Values:
==============================
 
 
MBAMService Registry Values:
============================
 
 
MBAMScheduler Registry Values:
==============================
 
 
 
MBAM DLL's and Runtime Files:
=============================
 
HKEY_CLASSES_ROOT\vbAcceleratorSGrid6.vbalGrid
(Default):                    REG_SZ vbAccelerator Grid Control
HKEY_CLASSES_ROOT\vbAcceleratorSGrid6.vbalGrid\Clsid
(Default):                    REG_SZ {C5DA1F2B-B2BF-4DFC-BC9A-439133543A67}
 
HKEY_CLASSES_ROOT\SSubTimer6.GSubclass
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HKEY_CLASSES_ROOT\SSubTimer6.GSubclass\Clsid
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HKEY_CLASSES_ROOT\SSubTimer6.CTimer
(Default):                    REG_SZ SSubTimer6.CTimer
HKEY_CLASSES_ROOT\SSubTimer6.CTimer\Clsid
(Default):                    REG_SZ {71A27034-C7D8-11D2-BEF8-525400DFB47A}
 
HKEY_CLASSES_ROOT\SSubTimer6.ISubclass
(Default):                    REG_SZ SSubTimer6.ISubclass
HKEY_CLASSES_ROOT\SSubTimer6.ISubclass\Clsid
(Default):                    REG_SZ {71A2702F-C7D8-11D2-BEF8-525400DFB47A}
 
 
 
 
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}
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HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories\{40FC6ED5-2438-11CF-A3DB-080036F12502}
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\ProgID
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HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\InprocServer32
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HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\VERSION
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HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\InprocServer32
(Default):                    REG_SZ C:\Security\MBAM\Malwarebytes' Anti-Malware\ssubtmr6.dll
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(Default):                    REG_SZ SSubTimer6.CTimer
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\Programmable
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\TypeLib
(Default):                    REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\VERSION
(Default):                    REG_SZ 1.0
 
 
HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}
HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1
(Default):                    REG_SZ vbAccelerator VB6 SGrid Control 2.0
HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\0
HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\0\win32
(Default):                    REG_SZ C:\Security\MBAM\Malwarebytes' Anti-Malware\vbalsgrid6.ocx
HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\FLAGS
(Default):                    REG_SZ 2
HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\HELPDIR
(Default):                    REG_SZ C:\Security\MBAM\Malwarebytes' Anti-Malware
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1
(Default):                    REG_SZ vbAccelerator VB6 SGrid Control 2.0
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\0
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\0\win32
(Default):                    REG_SZ C:\Security\MBAM\Malwarebytes' Anti-Malware\vbalsgrid6.ocx
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\FLAGS
(Default):                    REG_SZ 2
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\HELPDIR
(Default):                    REG_SZ C:\Security\MBAM\Malwarebytes' Anti-Malware
HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}
HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0
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HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\0
HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\0\win32
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HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\HELPDIR
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HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0
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HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\0
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\0\win32
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HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\FLAGS
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(Default):                    REG_SZ _ISubclass
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HKEY_CLASSES_ROOT\Wow6432Node\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}
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MBAM Registry Settings and License Info:
========================================
 
 
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware
advancedheuristics            REG_DWORD 1
downloadprogram               REG_DWORD 1
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================================
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=============
 
C:\Windows\system32\drivers\mbam.sys File Size: 25928     BYTES FileVersion: 1.60.2.0
 
 
Required Dependencies:
======================
 
BFE:
==============
Type : 32
State : 4 (The service is running.)
WIN32_EXIT_CODE : 0
SERVICE_EXIT_CODE : 0
CHECKPOINT : 0
WAIT_HINT : 0
 
 
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List of MBAM Related Directories:
=================================
 
C:\Security\MBAM\Malwarebytes' Anti-Malware
7z.dll                         File Size:    914432 BYTES FileVersion: 9.20.0.0
changes.txt                   File Size:       200 BYTES
license.rtf                   File Size:     17916 BYTES
mbam.chm                       File Size:    474148 BYTES
mbam.dll                       File Size:    527944 BYTES FileVersion: 1.70.0.0
mbam.exe                       File Size:    887432 BYTES FileVersion: 1.75.0.1
mbamcore.dll                   File Size:   1127496 BYTES FileVersion: 1.70.0.0
mbamext.dll                   File Size:     95304 BYTES FileVersion: 1.70.0.0
mbamgui.exe                   File Size:    532040 BYTES FileVersion: 1.70.0.0
mbamnet.dll                   File Size:   2191944 BYTES FileVersion: 1.70.0.0
mbampt.exe                     File Size:     40008 BYTES FileVersion: 1.70.0.0
mbamscheduler.exe             File Size:    418376 BYTES FileVersion: 1.70.0.0
mbamservice.exe               File Size:    701512 BYTES FileVersion: 1.70.0.0
ssubtmr6.dll                   File Size:     46416 BYTES FileVersion: 1.1.0.3
unins000.dat                   File Size:     14956 BYTES
unins000.exe                   File Size:    712264 BYTES FileVersion: 51.52.0.0
unins000.msg                   File Size:     11277 BYTES
vbalsgrid6.ocx                 File Size:    496976 BYTES FileVersion: 2.0.0.40
 
C:\Security\MBAM\Malwarebytes' Anti-Malware\Chameleon
chameleon.chm                 File Size:    186068 BYTES
firefox.com                   File Size:    218184 BYTES
firefox.exe                   File Size:    218184 BYTES
firefox.pif                   File Size:    218184 BYTES
firefox.scr                   File Size:    218184 BYTES
iexplore.exe                   File Size:    218184 BYTES
mbam-chameleon.com             File Size:    218184 BYTES
mbam-chameleon.exe             File Size:    218184 BYTES
mbam-chameleon.pif             File Size:    218184 BYTES
mbam-chameleon.scr             File Size:    218184 BYTES
mbam-killer.exe               File Size:    896072 BYTES
rundll32.exe                   File Size:    218184 BYTES
svchost.exe                   File Size:    218184 BYTES
winlogon.exe                   File Size:    218184 BYTES
 
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belarusian.lng                 File Size:     26884 BYTES
bosnian.lng                   File Size:     27108 BYTES
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greek.lng                     File Size:     29300 BYTES
hebrew.lng                     File Size:     19362 BYTES
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norwegian.lng                 File Size:     25116 BYTES
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portugueseBR.lng               File Size:     28654 BYTES
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thai.lng                       File Size:     26092 BYTES
turkish.lng                   File Size:     25876 BYTES
vietnamese.lng                 File Size:     29528 BYTES
 
C:\Users\Silnocus\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware
 
C:\Users\Silnocus\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs
 
C:\Users\Silnocus\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Quarantine
 
C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware
 
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config.conf                   File Size:      4076 BYTES
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messaging.conf                 File Size:      1430 BYTES
news.conf                     File Size:       272 BYTES
 
===============================================================
END OF FILE
 
 
ALLUSERSPROFILE=C:\ProgramData
APPDATA=C:\Users\Silnocus\AppData\Roaming
CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files
COMPUTERNAME=GAMINGRIG
ComSpec=C:\Windows\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Users\Silnocus
LOCALAPPDATA=C:\Users\Silnocus\AppData\Local
LOGONSERVER=\\GAMINGRIG
NUMBER_OF_PROCESSORS=12
OS=Windows_NT
Path=C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Microsoft\Web Platform Installer\
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE=AMD64
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 45 Stepping 7, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=2d07
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files
ProgramFiles(x86)=C:\Program Files (x86)
ProgramW6432=C:\Program Files
PROMPT=$P$G
PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
PUBLIC=C:\Users\Public
SystemDrive=C:
SystemRoot=C:\Windows
TEMP=C:\Users\Silnocus\AppData\Local\Temp
TMP=C:\Users\Silnocus\AppData\Local\Temp
USERDOMAIN=GamingRig
USERNAME=Silnocus
USERPROFILE=C:\Users\Silnocus
windir=C:\Windows
 

 

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Yes, it appears that the junction points are indeed the issue. Malwarebytes Anti-Malware needs to reside on the same physical drive (not just mapped) as its program data and drivers. I assume that the program works if you install it to a location on the local hard drive itself, is that correct?

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That's what I had already tried. I don't necessarily care if it installs into the Program Files directory, so I created a directory at the root of the drive name "Security" and installed mbam in there. The issue remained though. I think I may have figured out what the issue is though... Maybe. I'm working on figuring out how to create the junctions from Windows PE (as I have been doing every time today), while finding a way to maintain the junctioned directories' permissions.

 

Even with mbam installed in a separate location with none of it's files or other data residing in the junctioned folders, it still has this problem. Permissions would be my next guess. I'll have to work on it more tomorrow, and I'll post here my results.

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That's what I had already tried. I don't necessarily care if it installs into the Program Files directory, so I created a directory at the root of the drive name "Security" and installed mbam in there. The issue remained though. I think I may have figured out what the issue is though... Maybe. I'm working on figuring out how to create the junctions from Windows PE (as I have been doing every time today), while finding a way to maintain the junctioned directories' permissions.

 

Even with mbam installed in a separate location with none of it's files or other data residing in the junctioned folders, it still has this problem. Permissions would be my next guess. I'll have to work on it more tomorrow, and I'll post here my results.

Ah, I see. Yes, that is odd. If it still does this installed on a local drive, then yeah, I would say you're on the right track with permissions. Also be sure that each time you do this, since you're changing directories between installations, that you run mbam-clean and reboot instead of just uninstalling/reinstalling it normally. It may not help, but it's best not to take chances and eliminate as many variables as possible in trying to track it down and isolate the problem.
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Well, I give up. I've installed it every way I can think of, and still it continually corrupts the database.

 

I've finished installing while maintaining the correct permissions for the program files directories, and as a last resort, I even attempted to install it on a completely separate drive, by itself. Nothing works. Apparently, mbam is just plain incompatible with NTFS 3.0's Junction points. It seems to believe that something is wrong with the computer.

 

Please let me know if there ends up being a fix for this in the future, as I really enjoy mbam.

But for now, I'm just going to have to let my pro license go to waste and use something that actually works %100 with NTFS 3.0.

 

Thank you for the assistance.

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Did you check permissions on C:\ProgramData? That's where the database itself is stored. If for some reason permissions are odd there, that might be the cause as well.

Hopefully this will be something we'll be able to resolve in a later release. It's hard to say at this point though as I'm as confused as you as to why it's happening. I can't see anything about your configuration that would be causing this. At least nothing obvious that stands out.

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Yes I checked the permissions on everything. The only permissions which were in any way even touched from default settings just after install were the Program Files directories. And I mirrored them from the originals when I changed the directories over.

 

I seriously think it's probably just some aspect of mbam which sees it as an abnormal change, something cause by malware or some such thing, which is why it keeps thinking it's corrupted.

 

Just a thought. I don't work for your company, nor am I a programmer of any kind, so I can't look into the program's code to try and determine what may be causing the issue.

 

If you'd like to look more at the problem yourself, you could try setting up a test rig or virtual machine and using junction points for your program files directories. It's a pretty straight forward process, and maybe we could get our answers this way.

 

And btw, I've given up on not having mbam, I paid for it, I might as well use it. So atm I've reverted my configuration to a standard install with everything on C:\, and mbam is working flawlessly now. 

 

Seriously curious about what exactly causes the red flags on junctions though...

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  • 1 month later...

Yes I checked the permissions on everything. The only permissions which were in any way even touched from default settings just after install were the Program Files directories. And I mirrored them from the originals when I changed the directories over.

 

I seriously think it's probably just some aspect of mbam which sees it as an abnormal change, something cause by malware or some such thing, which is why it keeps thinking it's corrupted.

 

Just a thought. I don't work for your company, nor am I a programmer of any kind, so I can't look into the program's code to try and determine what may be causing the issue.

 

If you'd like to look more at the problem yourself, you could try setting up a test rig or virtual machine and using junction points for your program files directories. It's a pretty straight forward process, and maybe we could get our answers this way.

 

And btw, I've given up on not having mbam, I paid for it, I might as well use it. So atm I've reverted my configuration to a standard install with everything on C:\, and mbam is working flawlessly now. 

 

Seriously curious about what exactly causes the red flags on junctions though...

 

 

Just thought I would add my experience with this issue. I have my users, and both program files directories symlinkd to another drive. For every othere program I have installed it worked correctly, till I got to malwarebytes. I could not get it to work, kept telling me database was missing etc. I ran across this post http://forums.malwarebytes.org/index.php?s=8facec6370de6d2eacdcd2a1768408fa&showtopic=122266&page=2. By following post 26 and 27 and changing the registry entries from C to F for all the keys listed in that registry entry, I was able to install malwarebytes like normal and it updated db and is currently scanning just fine. Hopefully this helps and maybe the malwarebytes team can figure out how to not have the intial issue, since I see this situation coming up more and more with people installing the OS on an SSD drive and having the data moved to a slower HDD.

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