Infected with PUM.Hijack.StartMenu

badlunablue · June 17, 2013

The computer I am working on is an business computer. My husband brought it home for me to work on. He complained that it was dog slow. I run TrendMicro on all computers and he just did a scan of the office to include AVG and Avast. There was a major issue in the office with a virus but it was believed to have been eradicated.

I cleaned this computer up, got rid of a lot of junk, checked out the hardware, etc. Still, Windows would boot slow and Chrome dog slow, would take about a min. to come up. Also on the reboot everything would be slow to start. Once opened everything would perform well, but on restart, again, major lag. Started to be concerned about virus so I found your site and whah la, PUM.Hijack.StartMenu. I followed your "what if...." instructions, quarantined the virus, rebooted and all that would come up was the background, no icons, no taskbar, no clock, no start. Went into safe-mode and took PUM out of quarantine and here were are.

I will wait for further instructions, thank you.

DDS (Ver_2012-11-20.01) - NTFS_x86

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.21.2

Run by Administrator at 9:45:08 on 2013-06-17

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3046.2194 [GMT -4:00]

.

AV: Trend Micro Titanium Maximum Security 2012 *Disabled/Updated* {7D2296BC-32CC-4519-917E-52E652474AF5}

.

============== Running Processes ================

.

C:\WINDOWS\system32\spoolsv.exe

c:\program files\idt\intelxpv_v103\wdm\STacSV.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiWatchDog.exe

C:\Program Files\Intel\AMT\atchksrv.exe

C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe

C:\Program Files\Intel\Intel Desktop Utilities\iduServ.exe

C:\Program Files\Google\Update\GoogleUpdate.exe

C:\WINDOWS\system32\IProsetMonitor.exe

C:\Program Files\Java\jre7\bin\jqs.exe

C:\Program Files\Intel\AMT\LMS.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\PROGRA~1\Intuit\QUICKB~1\QBDBMgrN.exe

C:\WINDOWS\System32\alg.exe

C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe

C:\Program Files\IDT\WDM\sttray.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\WINDOWS\system32\ctfmon.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Google\Chrome\Application\chrome.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k NetworkService

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\WINDOWS\System32\svchost.exe -k HPZ12

C:\WINDOWS\system32\svchost.exe -k imgsvc

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.dicentral.com/login/login.asp

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: TmIEPlugInBHO Class: {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - c:\program files\trend micro\amsp\module\20004\2.0.1361\6.8.1078\TmIEPlg.dll

BHO: TSToolbarBHO: {43C6D902-A1C5-45c9-91F6-FD9E90337E18} - c:\program files\trend micro\titanium\uiframework\ToolbarIE.dll

BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll

BHO: TmBpIeBHO Class: {BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC} - c:\program files\trend micro\amsp\module\20002\7.1.1104\7.1.1104\TmBpIe32.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll

TB: Trend Micro Toolbar: {CCAC5586-44D7-4c43-B64A-F042461A97D2} - c:\program files\trend micro\titanium\uiframework\ToolbarIE.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [Google Update] "c:\documents and settings\administrator\local settings\application data\google\update\GoogleUpdate.exe" /c

mRun: [Trend Micro Titanium] "c:\program files\trend micro\titanium\uiframework\uiWinMgr.exe" -set Silent "1" SplashURL ""

mRun: [Carbonite Backup] c:\program files\carbonite\carbonite backup\CarboniteUI.exe

mRun: [Trend Micro Client Framework] "c:\program files\trend micro\uniclient\uifrmwrk\UIWatchDog.exe"

mRun: [sysTrayApp] c:\program files\idt\wdm\sttray.exe

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe

mRun: [Persistence] c:\windows\system32\igfxpers.exe

uPolicies-Explorer: NoDriveTypeAutoRun = dword:145

mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1

mPolicies-Explorer: NoDriveTypeAutoRun = dword:145

IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

.

INFO: HKLM has more than 50 listed domains.

If you wish to scan all of them, select the 'Force scan all domains' option.

.

DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1289234699265

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab

DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} - hxxp://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_intel_4.3.13.0.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\belarcadvisor\system\BAVoilaX.dll

Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll

Handler: intu-help-qb1 - {9B0F96C7-2E4B-433e-ABF3-043BA1B54AE3} - c:\program files\intuit\quickbooks 2008\HelpAsyncPluggableProtocol.dll

Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} -

Handler: tmbp - {1A77E7DC-C9A0-4110-8A37-2F36BAE71ECF} - c:\program files\trend micro\amsp\module\20002\7.1.1104\7.1.1104\TmBpIe32.dll

Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - c:\program files\trend micro\amsp\module\20004\2.0.1361\6.8.1078\TmIEPlg.dll

Handler: tmtb - {04EAF3FB-4BAC-4B5A-A37D-A1CF210A5A42} - c:\program files\trend micro\titanium\uiframework\ToolbarIE.dll

Handler: tmtbim - {0B37915C-8B98-4B9E-80D4-464D2C830D10} - c:\program files\trend micro\titanium\uiframework\ProToolbarIMRatingActiveX.dll

Notify: igfxcui - igfxdev.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

SEH: Windows Desktop Search Namespace Manager - {56F9679E-7826-4C84-81F3-532071A8BCC5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\27.0.1453.110\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\administrator\application data\mozilla\firefox\profiles\zjuzm0s1.default\

FF - plugin: c:\documents and settings\administrator\local settings\application data\citrix\plugins\104\npappdetector.dll

FF - plugin: c:\program files\adobe\acrobat 9.0\acrobat\air\nppdf32.dll

FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll

FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll

FF - plugin: c:\program files\microsoft silverlight\5.1.20125.0\npctrlui.dll

FF - plugin: c:\program files\trend micro\titanium\uiframework\toolbar\firefoxextension\components\npToolbarChrome.dll

FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_7_700_202.dll

FF - plugin: c:\windows\system32\npDeployJava1.dll

FF - plugin: c:\windows\system32\npptools.dll

FF - ExtSQL: 2013-06-16 13:42; {22C7F6C6-8D67-4534-92B5-529A0EC09405}; c:\program files\trend micro\amsp\module\20004\fxext\firefoxextension

.

============= SERVICES / DRIVERS ===============

.

R1 tmeext;tmeext;c:\windows\system32\drivers\tmeext.sys [2012-1-18 84752]

R1 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2012-1-18 76648]

R2 IduService;Intel® Desktop Utilities Service;c:\program files\intel\intel desktop utilities\iduServ.exe [2009-1-22 124928]

R2 Intel® PROSet Monitoring Service;Intel® PROSet Monitoring Service;c:\windows\system32\IPROSetMonitor.exe [2010-11-9 87712]

R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-6-16 418376]

R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-6-16 701512]

R2 QuickBooksDB18;QuickBooksDB18;c:\progra~1\intuit\quickb~1\qbdbmgrn.exe -hvquickbooksdb18 --> c:\progra~1\intuit\quickb~1\QBDBMgrN.exe -hvQuickBooksDB18 [?]

R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-6-16 22856]

R3 tmnciesc;tmnciesc;c:\windows\system32\drivers\tmnciesc.sys [2012-1-18 171280]

S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]

S2 Amsp;Trend Micro Solution Platform;c:\program files\trend micro\amsp\coreServiceShell.exe [2012-1-18 200632]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S3 cpudrv;cpudrv;c:\program files\systemrequirementslab\cpudrv.sys [2009-12-18 11336]

S3 cpuz132;cpuz132;\??\c:\docume~1\admini~1\locals~1\temp\cpuz132\cpuz132_x32.sys --> c:\docume~1\admini~1\locals~1\temp\cpuz132\cpuz132_x32.sys [?]

S3 Lavasoft Kernexplorer;Lavasoft helper driver;\??\c:\program files\lavasoft\ad-aware\kernexplorer.sys --> c:\program files\lavasoft\ad-aware\KernExplorer.sys [?]

S3 LNE100;Linksys LNE100TX(v5) Fast Ethernet Adapter;c:\windows\system32\drivers\lne100v5.sys [2001-10-24 36224]

S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2006-2-28 14336]

S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

.

=============== Created Last 30 ================

.

2013-06-17 00:22:47 -------- d-----w- c:\program files\VS Revo Group

2013-06-16 21:13:21 -------- d-----w- c:\documents and settings\administrator\application data\Malwarebytes

2013-06-16 21:12:57 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes

2013-06-16 21:12:54 22856 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-06-16 21:12:54 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2013-06-16 19:14:53 -------- d-----w- c:\documents and settings\all users\AdobeTemp

2013-06-16 19:01:11 1255 ----a-w- c:\windows\system32\drivers\etc\hosts-lms.tmp

2013-06-16 18:57:56 -------- d-----w- C:\EbuDllTmpDir

2013-06-16 18:57:52 225280 ----a-w- c:\program files\common files\installshield\iscript\IScript.dll

2013-06-16 18:57:51 77824 ----a-w- c:\program files\common files\installshield\engine\6\intel 32\ctor.dll

2013-06-16 18:57:51 32768 ----a-w- c:\program files\common files\installshield\engine\6\intel 32\objectps.dll

2013-06-16 18:57:51 176128 ----a-w- c:\program files\common files\installshield\engine\6\intel 32\iuser.dll

2013-06-16 18:57:50 212992 ----a-w- c:\program files\common files\installshield\engine\6\intel 32\ILog.dll

2013-06-14 21:39:54 -------- d-----r- c:\documents and settings\administrator\application data\Brother

2013-06-14 21:31:22 -------- d-----w- c:\documents and settings\all users\application data\Brother

2013-06-14 21:30:11 -------- d-----w- C:\Brother

2013-06-14 20:59:20 -------- d-----w- c:\program files\CCleaner

2013-06-14 20:57:26 3840 ----a-w- c:\windows\system32\drivers\BANTExt.sys

2013-06-14 20:57:24 -------- d-----w- c:\program files\Belarc

2013-06-14 20:08:15 14592 -c--a-w- c:\windows\system32\dllcache\kbdhid.sys

2013-06-14 20:08:15 14592 ----a-w- c:\windows\system32\drivers\kbdhid.sys

2013-06-14 20:07:57 21504 -c--a-w- c:\windows\system32\dllcache\hidserv.dll

2013-06-14 20:07:57 21504 ----a-w- c:\windows\system32\hidserv.dll

2013-06-14 20:07:35 32128 -c--a-w- c:\windows\system32\dllcache\usbccgp.sys

2013-06-14 20:07:35 32128 ----a-w- c:\windows\system32\drivers\usbccgp.sys

2013-06-11 15:37:39 -------- d-----w- c:\documents and settings\administrator\local settings\application data\Citrix

2013-05-20 19:50:22 -------- d-----w- c:\documents and settings\administrator\application data\TuneUp Software

2013-05-20 19:50:04 -------- d-----w- c:\program files\common files\AVG Secure Search

2013-05-20 18:49:28 -------- d-----w- c:\program files\AVG

2013-05-20 18:47:00 -------- d-----w- c:\documents and settings\all users\application data\MFAData

2013-05-20 18:47:00 -------- d-----w- c:\documents and settings\administrator\local settings\application data\MFAData

2013-05-20 18:47:00 -------- d-----w- c:\documents and settings\administrator\local settings\application data\Avg2013

.

==================== Find3M ====================

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2013-06-16 17:54:27 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2013-06-16 17:54:25 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2013-05-07 22:30:06 920064 ----a-w- c:\windows\system32\wininet.dll

2013-05-07 22:30:05 43520 ------w- c:\windows\system32\licmgr10.dll

2013-05-07 22:30:05 1469440 ------w- c:\windows\system32\inetcpl.cpl

2013-05-07 21:53:29 385024 ------w- c:\windows\system32\html.iec

2013-05-03 01:30:20 2149888 ----a-w- c:\windows\system32\ntoskrnl.exe

2013-05-03 00:38:17 2028544 ----a-w- c:\windows\system32\ntkrnlpa.exe

2013-04-25 14:52:04 94112 ----a-w- c:\windows\system32\WindowsAccessBridge.dll

2013-04-25 14:51:57 144896 ----a-w- c:\windows\system32\javacpl.cpl

2013-04-25 14:51:55 866720 ----a-w- c:\windows\system32\npDeployJava1.dll

2013-04-25 14:51:55 788896 ----a-w- c:\windows\system32\deployJava1.dll

2013-04-15 15:50:10 726008 ----a-w- c:\documents and settings\administrator\gotomypc_438.exe

2013-04-10 01:31:19 1876352 ----a-w- c:\windows\system32\win32k.sys

.

============= FINISH: 9:50:26.26 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows XP Professional

Boot Device: \Device\HarddiskVolume1

Install Date: 11/6/2010 5:37:10 PM

System Uptime: 6/17/2013 9:29:00 AM (0 hours ago)

.

Motherboard: Intel Corporation | | DQ965GF

Processor: Intel® Core2 Duo CPU E4400 @ 2.00GHz | J1PR | 1998/200mhz

.

==== Disk Partitions =========================

.

A: is Removable

C: is FIXED (NTFS) - 75 GiB total, 41.122 GiB free.

D: is CDROM ()

E: is Removable

.

==== Disabled Device Manager Items =============

.

Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}

Description: Intel® 82566DM Gigabit Network Connection

Device ID: PCI\VEN_8086&DEV_104A&SUBSYS_00018086&REV_02\3&61AAA01&0&C8

Manufacturer: Intel

Name: Intel® 82566DM Gigabit Network Connection

PNP Device ID: PCI\VEN_8086&DEV_104A&SUBSYS_00018086&REV_02\3&61AAA01&0&C8

Service: e1express

.

Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}

Description: Linksys LNE100TX(v5) Fast Ethernet Adapter

Device ID: PCI\VEN_1317&DEV_0985&SUBSYS_05741317&REV_11\4&35FAE160&0&00F0

Manufacturer: LinkSys Group Inc.

Name: Linksys LNE100TX(v5) Fast Ethernet Adapter

PNP Device ID: PCI\VEN_1317&DEV_0985&SUBSYS_05741317&REV_11\4&35FAE160&0&00F0

Service: LNE100

.

==== System Restore Points ===================

.

RP750: 5/8/2013 12:41:59 PM - System Checkpoint

RP751: 5/9/2013 2:48:08 PM - System Checkpoint

RP752: 5/10/2013 5:39:23 PM - System Checkpoint

RP753: 5/11/2013 11:39:23 PM - System Checkpoint

RP754: 5/13/2013 5:39:23 AM - System Checkpoint

RP755: 5/14/2013 12:38:59 PM - System Checkpoint

RP756: 5/15/2013 4:22:17 PM - System Checkpoint

RP757: 5/16/2013 3:00:32 AM - Software Distribution Service 3.0

RP758: 5/17/2013 4:13:56 AM - System Checkpoint

RP759: 5/18/2013 4:15:47 AM - System Checkpoint

RP760: 5/19/2013 4:34:57 AM - System Checkpoint

RP761: 5/20/2013 2:49:26 PM - Installed AVG 2013

RP762: 5/20/2013 2:50:07 PM - Installed AVG 2013

RP763: 5/21/2013 3:00:15 AM - Software Distribution Service 3.0

RP764: 5/21/2013 9:39:07 AM - Removed AVG 2013

RP765: 5/21/2013 9:42:47 AM - Removed AVG 2013

RP766: 5/22/2013 12:54:06 PM - System Checkpoint

RP767: 5/23/2013 2:15:28 PM - System Checkpoint

RP768: 5/24/2013 2:26:22 PM - System Checkpoint

RP769: 5/28/2013 8:18:46 AM - System Checkpoint

RP770: 5/29/2013 2:07:52 PM - System Checkpoint

RP771: 5/31/2013 8:55:00 AM - System Checkpoint

RP772: 6/3/2013 2:59:18 PM - System Checkpoint

RP773: 6/4/2013 5:17:49 PM - System Checkpoint

RP774: 6/5/2013 11:29:48 PM - System Checkpoint

RP775: 6/7/2013 5:56:53 AM - System Checkpoint

RP776: 6/12/2013 3:00:15 AM - Software Distribution Service 3.0

RP777: 6/12/2013 1:48:43 PM - Removed StreetSmart Edge®

RP778: 6/14/2013 4:17:17 PM - Removed KONICA MINOLTA C450 HDD TWAIN

RP779: 6/14/2013 5:31:50 PM - Installed Brother MFL-Pro Suite

RP780: 6/14/2013 5:33:50 PM - Unsigned printer driver Brother PC-FAX v.2 installed.

RP781: 6/14/2013 6:46:07 PM - Installed Intel® Desktop Utilities

RP782: 6/16/2013 11:02:04 AM - Removed Windows Live ID Sign-in Assistant

RP783: 6/16/2013 12:20:46 PM - Installed QuickBooks File Doctor

RP784: 6/16/2013 2:30:57 PM - Configured IDT Audio

RP785: 6/16/2013 2:55:33 PM - 6-16-13

.

==== Installed Programs ======================

.

Acrobat.com

Adobe AIR

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Media Player

Adobe Reader XI (11.0.02)

Apple Application Support

Apple Software Update

Belarc Advisor 8.3

Brother MFL-Pro Suite MFC-490CW

Carbonite

CCleaner

Citrix Online Launcher

Google Chrome

Google Update Helper

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

Hotfix for Windows Media Format 11 SDK (KB929399)

Hotfix for Windows Media Player 11 (KB939683)

Hotfix for Windows XP (KB2158563)

Hotfix for Windows XP (KB2443685)

Hotfix for Windows XP (KB2570791)

Hotfix for Windows XP (KB2633952)

Hotfix for Windows XP (KB2756822)

Hotfix for Windows XP (KB2779562)

Hotfix for Windows XP (KB915800-v4)

Hotfix for Windows XP (KB952287)

Hotfix for Windows XP (KB954550-v5)

Hotfix for Windows XP (KB961118)

Hotfix for Windows XP (KB981793)

HP Color LaserJet CP4005 PCL 5 (02/24/2007 61.071.661.41)

IDT Audio

Intel® Active Management Technology Device Software

Intel® Desktop Utilities

Intel® Graphics Media Accelerator Driver

Intel® Management Engine Interface

Intel® Network Connections 15.6.25.0

Java 7 Update 21

Java Auto Updater

Java 6 Update 30

Malwarebytes Anti-Malware version 1.75.0.1300

Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 Security Update (KB2698023)

Microsoft .NET Framework 1.1 Security Update (KB2742597)

Microsoft .NET Framework 2.0 Service Pack 2

Microsoft .NET Framework 3.0 Service Pack 2

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 4 Client Profile

Microsoft Base Smart Card Cryptographic Service Provider Package

Microsoft Compression Client Pack 1.0 for Windows XP

Microsoft Office 2007 Service Pack 3 (SP3)

Microsoft Office Access MUI (English) 2007

Microsoft Office Access Setup Metadata MUI (English) 2007

Microsoft Office Enterprise 2007

Microsoft Office Excel MUI (English) 2007

Microsoft Office File Validation Add-In

Microsoft Office Groove MUI (English) 2007

Microsoft Office Groove Setup Metadata MUI (English) 2007

Microsoft Office InfoPath MUI (English) 2007

Microsoft Office OneNote MUI (English) 2007

Microsoft Office Outlook MUI (English) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)

Microsoft Office Publisher MUI (English) 2007

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Word MUI (English) 2007

Microsoft Silverlight

Microsoft Software Update for Web Folders (English) 12

Microsoft User-Mode Driver Framework Feature Pack 1.0

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

Mozilla Firefox 21.0 (x86 en-US)

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

MSXML 4.0 SP2 Parser and SDK

QuickBooks File Doctor

QuickBooks Premier: Mfg and Whsle Edition 2008

QuickTime

Revo Uninstaller 1.94

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)

Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition

Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition

Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition

Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition

Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition

Security Update for Microsoft Windows (KB2564958)

Security Update for Windows Internet Explorer 8 (KB2510531)

Security Update for Windows Internet Explorer 8 (KB2544521)

Security Update for Windows Internet Explorer 8 (KB2618444)

Security Update for Windows Internet Explorer 8 (KB2647516)

Security Update for Windows Internet Explorer 8 (KB2675157)

Security Update for Windows Internet Explorer 8 (KB2699988)

Security Update for Windows Internet Explorer 8 (KB2722913)

Security Update for Windows Internet Explorer 8 (KB2744842)

Security Update for Windows Internet Explorer 8 (KB2761465)

Security Update for Windows Internet Explorer 8 (KB2792100)

Security Update for Windows Internet Explorer 8 (KB2797052)

Security Update for Windows Internet Explorer 8 (KB2799329)

Security Update for Windows Internet Explorer 8 (KB2809289)

Security Update for Windows Internet Explorer 8 (KB2817183)

Security Update for Windows Internet Explorer 8 (KB2829530)

Security Update for Windows Internet Explorer 8 (KB2838727)

Security Update for Windows Internet Explorer 8 (KB2847204)

Security Update for Windows Internet Explorer 8 (KB982381)

Security Update for Windows Media Player (KB2378111)

Security Update for Windows Media Player (KB952069)

Security Update for Windows Media Player (KB954155)

Security Update for Windows Media Player (KB973540)

Security Update for Windows Media Player (KB975558)

Security Update for Windows Media Player (KB978695)

Security Update for Windows Media Player (KB979402)

Security Update for Windows Media Player 11 (KB954154)

Security Update for Windows Search 4 - KB963093

Security Update for Windows XP (KB2079403)

Security Update for Windows XP (KB2115168)

Security Update for Windows XP (KB2121546)

Security Update for Windows XP (KB2229593)

Security Update for Windows XP (KB2259922)

Security Update for Windows XP (KB2279986)

Security Update for Windows XP (KB2286198)

Security Update for Windows XP (KB2296011)

Security Update for Windows XP (KB2296199)

Security Update for Windows XP (KB2347290)

Security Update for Windows XP (KB2360131)

Security Update for Windows XP (KB2360937)

Security Update for Windows XP (KB2387149)

Security Update for Windows XP (KB2393802)

Security Update for Windows XP (KB2412687)

Security Update for Windows XP (KB2419632)

Security Update for Windows XP (KB2423089)

Security Update for Windows XP (KB2436673)

Security Update for Windows XP (KB2440591)

Security Update for Windows XP (KB2443105)

Security Update for Windows XP (KB2476490)

Security Update for Windows XP (KB2476687)

Security Update for Windows XP (KB2478960)

Security Update for Windows XP (KB2478971)

Security Update for Windows XP (KB2479628)

Security Update for Windows XP (KB2479943)

Security Update for Windows XP (KB2481109)

Security Update for Windows XP (KB2483185)

Security Update for Windows XP (KB2485376)

Security Update for Windows XP (KB2485663)

Security Update for Windows XP (KB2503658)

Security Update for Windows XP (KB2503665)

Security Update for Windows XP (KB2506212)

Security Update for Windows XP (KB2506223)

Security Update for Windows XP (KB2507618)

Security Update for Windows XP (KB2507938)

Security Update for Windows XP (KB2508272)

Security Update for Windows XP (KB2508429)

Security Update for Windows XP (KB2509553)

Security Update for Windows XP (KB2511455)

Security Update for Windows XP (KB2524375)

Security Update for Windows XP (KB2535512)

Security Update for Windows XP (KB2536276-v2)

Security Update for Windows XP (KB2536276)

Security Update for Windows XP (KB2544893-v2)

Security Update for Windows XP (KB2544893)

Security Update for Windows XP (KB2555917)

Security Update for Windows XP (KB2562937)

Security Update for Windows XP (KB2566454)

Security Update for Windows XP (KB2567053)

Security Update for Windows XP (KB2567680)

Security Update for Windows XP (KB2570222)

Security Update for Windows XP (KB2570947)

Security Update for Windows XP (KB2584146)

Security Update for Windows XP (KB2585542)

Security Update for Windows XP (KB2592799)

Security Update for Windows XP (KB2598479)

Security Update for Windows XP (KB2603381)

Security Update for Windows XP (KB2618451)

Security Update for Windows XP (KB2619339)

Security Update for Windows XP (KB2620712)

Security Update for Windows XP (KB2621440)

Security Update for Windows XP (KB2624667)

Security Update for Windows XP (KB2631813)

Security Update for Windows XP (KB2633171)

Security Update for Windows XP (KB2639417)

Security Update for Windows XP (KB2641653)

Security Update for Windows XP (KB2646524)

Security Update for Windows XP (KB2647518)

Security Update for Windows XP (KB2653956)

Security Update for Windows XP (KB2655992)

Security Update for Windows XP (KB2659262)

Security Update for Windows XP (KB2660465)

Security Update for Windows XP (KB2661637)

Security Update for Windows XP (KB2676562)

Security Update for Windows XP (KB2685939)

Security Update for Windows XP (KB2686509)

Security Update for Windows XP (KB2691442)

Security Update for Windows XP (KB2695962)

Security Update for Windows XP (KB2698365)

Security Update for Windows XP (KB2705219)

Security Update for Windows XP (KB2707511)

Security Update for Windows XP (KB2709162)

Security Update for Windows XP (KB2712808)

Security Update for Windows XP (KB2718523)

Security Update for Windows XP (KB2719985)

Security Update for Windows XP (KB2723135)

Security Update for Windows XP (KB2724197)

Security Update for Windows XP (KB2727528)

Security Update for Windows XP (KB2731847)

Security Update for Windows XP (KB2753842-v2)

Security Update for Windows XP (KB2753842)

Security Update for Windows XP (KB2757638)

Security Update for Windows XP (KB2758857)

Security Update for Windows XP (KB2761226)

Security Update for Windows XP (KB2770660)

Security Update for Windows XP (KB2778344)

Security Update for Windows XP (KB2779030)

Security Update for Windows XP (KB2780091)

Security Update for Windows XP (KB2799494)

Security Update for Windows XP (KB2802968)

Security Update for Windows XP (KB2807986)

Security Update for Windows XP (KB2808735)

Security Update for Windows XP (KB2813170)

Security Update for Windows XP (KB2813345)

Security Update for Windows XP (KB2820197)

Security Update for Windows XP (KB2820917)

Security Update for Windows XP (KB2829361)

Security Update for Windows XP (KB2839229)

Security Update for Windows XP (KB923561)

Security Update for Windows XP (KB923789)

Security Update for Windows XP (KB941569)

Security Update for Windows XP (KB946648)

Security Update for Windows XP (KB950760)

Security Update for Windows XP (KB950762)

Security Update for Windows XP (KB950974)

Security Update for Windows XP (KB951376-v2)

Security Update for Windows XP (KB951748)

Security Update for Windows XP (KB952004)

Security Update for Windows XP (KB952954)

Security Update for Windows XP (KB955069)

Security Update for Windows XP (KB956572)

Security Update for Windows XP (KB956744)

Security Update for Windows XP (KB956802)

Security Update for Windows XP (KB956803)

Security Update for Windows XP (KB956844)

Security Update for Windows XP (KB958644)

Security Update for Windows XP (KB958869)

Security Update for Windows XP (KB959426)

Security Update for Windows XP (KB960225)

Security Update for Windows XP (KB960803)

Security Update for Windows XP (KB960859)

Security Update for Windows XP (KB961501)

Security Update for Windows XP (KB969059)

Security Update for Windows XP (KB970238)

Security Update for Windows XP (KB970430)

Security Update for Windows XP (KB971468)

Security Update for Windows XP (KB971657)

Security Update for Windows XP (KB971961)

Security Update for Windows XP (KB972270)

Security Update for Windows XP (KB973507)

Security Update for Windows XP (KB973869)

Security Update for Windows XP (KB973904)

Security Update for Windows XP (KB974112)

Security Update for Windows XP (KB974318)

Security Update for Windows XP (KB974392)

Security Update for Windows XP (KB974571)

Security Update for Windows XP (KB975025)

Security Update for Windows XP (KB975467)

Security Update for Windows XP (KB975560)

Security Update for Windows XP (KB975561)

Security Update for Windows XP (KB975562)

Security Update for Windows XP (KB975713)

Security Update for Windows XP (KB977816)

Security Update for Windows XP (KB977914)

Security Update for Windows XP (KB978037)

Security Update for Windows XP (KB978338)

Security Update for Windows XP (KB978542)

Security Update for Windows XP (KB978601)

Security Update for Windows XP (KB978706)

Security Update for Windows XP (KB979309)

Security Update for Windows XP (KB979482)

Security Update for Windows XP (KB979559)

Security Update for Windows XP (KB979683)

Security Update for Windows XP (KB979687)

Security Update for Windows XP (KB980195)

Security Update for Windows XP (KB980218)

Security Update for Windows XP (KB980232)

Security Update for Windows XP (KB980436)

Security Update for Windows XP (KB981322)

Security Update for Windows XP (KB981349)

Security Update for Windows XP (KB981852)

Security Update for Windows XP (KB981957)

Security Update for Windows XP (KB981997)

Security Update for Windows XP (KB982132)

Security Update for Windows XP (KB982214)

Security Update for Windows XP (KB982381)

Security Update for Windows XP (KB982665)

SupportSoft Assisted Service

System Requirements Lab for Intel

Trader Workstation 4.0

Trend Micro Titanium

Trend Micro Titanium Maximum Security 2012

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition

Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition

Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817327) 32-Bit Edition

Update for Microsoft Windows (KB971513)

Update for Windows Internet Explorer 8 (KB2598845)

Update for Windows XP (KB2141007)

Update for Windows XP (KB2345886)

Update for Windows XP (KB2467659)

Update for Windows XP (KB2541763)

Update for Windows XP (KB2607712)

Update for Windows XP (KB2616676)

Update for Windows XP (KB2641690)

Update for Windows XP (KB2661254-v2)

Update for Windows XP (KB2718704)

Update for Windows XP (KB2736233)

Update for Windows XP (KB2749655)

Update for Windows XP (KB951978)

Update for Windows XP (KB955759)

Update for Windows XP (KB967715)

Update for Windows XP (KB968389)

Update for Windows XP (KB971029)

Update for Windows XP (KB971737)

Update for Windows XP (KB973687)

Update for Windows XP (KB973815)

VC90_CRT_x86

Visual C++ 2008 x86 Runtime - (v9.0.30729)

Visual C++ 2008 x86 Runtime - v9.0.30729.01

WebFldrs XP

Windows Genuine Advantage Notifications (KB905474)

Windows Genuine Advantage Validation Tool (KB892130)

Windows Internet Explorer 8

Windows Management Framework Core

Windows Media Format 11 runtime

Windows Media Player 11

Windows Search 4.0

Windows XP Service Pack 3

WinZip 11.2

.

==== Event Viewer Messages From Past Week ========

.

6/17/2013 9:28:14 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD BANTExt Fips intelppm IPSec Lbd MRxSmb NetBIOS NetBT RasAcd Rdbss Tcpip tmactmon tmcomm tmeext tmevtmgr tmtdi

6/17/2013 9:28:14 AM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning.

6/17/2013 9:28:14 AM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.

6/17/2013 9:28:14 AM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.

6/17/2013 9:28:14 AM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.

6/17/2013 9:27:24 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}

6/17/2013 9:27:21 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

6/17/2013 9:27:19 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service CarboniteService with arguments "" in order to run the server: {36471C67-6A93-4434-92CC-4C614CD06666}

6/17/2013 7:45:32 AM, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

6/16/2013 4:04:31 PM, error: Service Control Manager [7000] - The adfs service failed to start due to the following error: The system cannot find the file specified.

6/16/2013 3:06:08 PM, error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the CarboniteService service, but this action failed with the following error: An instance of the service is already running.

6/16/2013 3:05:08 PM, error: Service Control Manager [7031] - The CarboniteService service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

6/16/2013 2:38:28 PM, error: Service Control Manager [7034] - The Trend Micro Solution Platform service terminated unexpectedly. It has done this 1 time(s).

6/16/2013 12:51:09 PM, error: Service Control Manager [7038] - The QuickBooksDB18 service was unable to log on as .\QBDataServiceUser18 with the currently configured password due to the following error: Logon failure: unknown user name or bad password. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

6/16/2013 12:51:09 PM, error: Service Control Manager [7000] - The QuickBooksDB18 service failed to start due to the following error: The service did not start due to a logon failure.

6/14/2013 4:10:18 PM, error: Dhcp [1002] - The IP address lease 192.168.2.108 for the Network Card with network address 001A7011961E has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

6/14/2013 4:07:11 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Lbd

6/12/2013 3:05:35 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Windows Search service to connect.

6/12/2013 3:05:35 AM, error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

6/12/2013 3:05:35 AM, error: DCOM [10005] - DCOM got error "%1053" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

.

==== End Of File ===========================

MrCharlie · June 17, 2013

Welcome to the forum.

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

P2P Warning:

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

MrC

Note:

Please read all of my instructions completely including these.

Make sure you're subscribed to this topic:

Click on the

Follow This Topic Button

(at the top right of this page), make sure that the

Receive notification

box is checked and that it is set to

Instantly

Removing malware can be unpredictable

...things can go very wrong!

Backup

any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>Please stick with me until I give you the "all clear" and

Please don't waste my time by leaving before that

.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

badlunablue · June 17, 2013

<div>RogueKiller V8.6.1 [Jun 17 2013] by Tigzy</div>

<div>mail : tigzyRK<at>gmail<dot>com</div>

<div>Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/</div>

<div>Website : http://tigzy.geekstogo.com/roguekiller.php</div>

<div>Blog : http://tigzyrk.blogspot.com/</div>

<div>Operating System : Windows XP (5.1.2600 Service Pack 3) 32 bits version</div>

<div>Started in : Normal mode</div>

<div>User : Administrator [Admin rights]</div>

<div>¤¤¤ Bad processes : 0 ¤¤¤</div>

<div>¤¤¤ Registry Entries : 4 ¤¤¤</div>

<div>[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyPics (0) -> FOUND</div>

<div>[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyMusic (0) -> FOUND</div>

<div>[HJ SMENU] HKCU\[...]\Advanced : Start_ShowHelp (0) -> FOUND</div>

<div>[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND</div>

<div>¤¤¤ Scheduled tasks : 0 ¤¤¤</div>

<div>¤¤¤ Startup Entries : 0 ¤¤¤</div>

<div>¤¤¤ Web browsers : 0 ¤¤¤</div>

<div>¤¤¤ Particular Files / Folders: ¤¤¤</div>

<div>¤¤¤ Driver : [LOADED] ¤¤¤</div>

<div>[Address] SSDT[41] : NtCreateKey @ 0x8062426A -> HOOKED (Unknown @ 0x8A7867A4)</div>

<div>[Address] SSDT[43] : NtCreateMutant @ 0x80617822 -> HOOKED (Unknown @ 0x8A65F97C)</div>

<div>[Address] SSDT[47] : NtCreateProcess @ 0x805D1280 -> HOOKED (Unknown @ 0x8AAB1C9C)</div>

<div>[Address] SSDT[48] : NtCreateProcessEx @ 0x805D11CA -> HOOKED (Unknown @ 0x8A673C94)</div>

<div>[Address] SSDT[52] : NtCreateSymbolicLinkObject @ 0x805C3A2E -> HOOKED (Unknown @ 0x8A65F944)</div>

<div>[Address] SSDT[53] : NtCreateThread @ 0x805D1068 -> HOOKED (Unknown @ 0x8A65F9EC)</div>

<div>[Address] SSDT[63] : NtDeleteKey @ 0x80624706 -> HOOKED (Unknown @ 0x8A9C3BAC)</div>

<div>[Address] SSDT[65] : NtDeleteValueKey @ 0x806248D6 -> HOOKED (Unknown @ 0x8A664404)</div>

<div>[Address] SSDT[68] : NtDuplicateObject @ 0x805BE03C -> HOOKED (Unknown @ 0x8A994B1C)</div>

<div>[Address] SSDT[97] : NtLoadDriver @ 0x80584172 -> HOOKED (Unknown @ 0x8A65F9B4)</div>

<div>[Address] SSDT[122] : NtOpenProcess @ 0x805CB486 -> HOOKED (Unknown @ 0x8A690484)</div>

<div>[Address] SSDT[125] : NtOpenSection @ 0x805AA420 -> HOOKED (Unknown @ 0x8A6643CC)</div>

<div>[Address] SSDT[128] : NtOpenThread @ 0x805CB712 -> HOOKED (Unknown @ 0x8A69044C)</div>

<div>[Address] SSDT[192] : NtRenameKey @ 0x80623C8C -> HOOKED (Unknown @ 0x8A9C3B74)</div>

<div>[Address] SSDT[204] : NtRestoreKey @ 0x80625C4A -> HOOKED (Unknown @ 0x8A9C3B3C)</div>

<div>[Address] SSDT[240] : NtSetSystemInformation @ 0x8060FE98 -> HOOKED (Unknown @ 0x8A994AE4)</div>

<div>[Address] SSDT[247] : NtSetValueKey @ 0x806227DC -> HOOKED (Unknown @ 0x8A78676C)</div>

<div>[Address] SSDT[257] : NtTerminateProcess @ 0x805D2308 -> HOOKED (Unknown @ 0x8A691624)</div>

<div>[Address] SSDT[258] : NtTerminateThread @ 0x805D2502 -> HOOKED (Unknown @ 0x8A6915EC)</div>

<div>[Address] SSDT[277] : NtWriteVirtualMemory @ 0x805B4400 -> HOOKED (Unknown @ 0x8A664394)</div>

<div>[Address] Shadow SSDT[548] : NtUserSetWindowsHookAW -> HOOKED (Unknown @ 0x89EAA734)</div>

<div>[Address] Shadow SSDT[549] : NtUserSetWindowsHookEx -> HOOKED (Unknown @ 0x8A1BF2EC)</div>

<div>¤¤¤ External Hives: ¤¤¤</div>

<div>¤¤¤ Infection : ¤¤¤</div>

<div>¤¤¤ HOSTS File: ¤¤¤</div>

<div>--> %SystemRoot%\System32\drivers\etc\hosts</div>

<div>127.0.0.1 localhost</div>

<div>127.0.0.1 activate.adobe.com</div>

<div>127.0.0.1 practivate.adobe.com</div>

<div>127.0.0.1 ereg.adobe.com</div>

<div>127.0.0.1 activate.wip3.adobe.com</div>

<div>127.0.0.1 wip3.adobe.com</div>

<div>127.0.0.1 3dns-3.adobe.com</div>

<div>127.0.0.1 3dns-2.adobe.com</div>

<div>127.0.0.1 adobe-dns.adobe.com</div>

<div>127.0.0.1 adobe-dns-2.adobe.com</div>

<div>127.0.0.1 adobe-dns-3.adobe.com</div>

<div>127.0.0.1 ereg.wip3.adobe.com</div>

<div>127.0.0.1 activate-sea.adobe.com</div>

<div>127.0.0.1 wwis-dubc1-vip60.adobe.com</div>

<div>127.0.0.1 activate-sjc0.adobe.com</div>

<div>127.0.0.1 wwis-dubc1-vip60.adobe.com</div>

<div>127.0.0.1 iDBO # LMS GENERATED LINE</div>

<div>¤¤¤ MBR Check: ¤¤¤</div>

<div>+++++ PhysicalDrive0: ST380811AS +++++</div>

<div>[bSP] 07b90b416f7608aa84a75ef1f84f2cee : Windows XP MBR Code</div>

<div>Partition table:</div>

<div>0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 63 | Size: 76316 Mo</div>

<div>Finished : << RKreport[0]_S_06172013_114404.txt >></div>

MrCharlie · June 17, 2013

These entries indicate you have cracked/ illegal software (Adobe) on the system.

I suggest you read the policy on Piracy:

http://forums.malwar...showtopic=97700

127.0.0.1 activate.adobe.com
127.0.0.1 practivate.adobe.com
127.0.0.1 ereg.adobe.com
127.0.0.1 activate.wip3.adobe.com
127.0.0.1 wip3.adobe.com
127.0.0.1 3dns-3.adobe.com
127.0.0.1 3dns-2.adobe.com
127.0.0.1 adobe-dns.adobe.com
127.0.0.1 adobe-dns-2.adobe.com
127.0.0.1 adobe-dns-3.adobe.com
127.0.0.1 ereg.wip3.adobe.com
127.0.0.1 activate-sea.adobe.com
127.0.0.1 wwis-dubc1-vip60.adobe.com
127.0.0.1 activate-sjc0.adobe.com
127.0.0.1 wwis-dubc1-vip60.adobe.com
127.0.0.1 iDBO # LMS GENERATED LINE

MrC

badlunablue · June 17, 2013

this computer was sold to the company a long time ago. This is an XP machine. The users have no idea how to install, download or use crack software and I do not either, what is it? Where can I get rid of it and is that the virus?

I have never worked on this computer before except for putting TrendMicro, Carbonite and if I am not mistaken it was for retail use at one time, then resold. I apologize for this, I will get rid of what ever is in here. I can see some Adobe files around but there is no Adobe software except for the free stuff like Reader. This machine is strictly used for QuickBooks. This office would have no reason to even need that software. And believe me everyone in that office is computer illiterate.

MrCharlie · June 17, 2013

You do have Adobe on it:

Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Media Player
Adobe Reader XI (11.0.02)

----------------------------------------------------

Run RogueKiller again and click Scan

When the scan completes ..............

Click Fix Host on the right hand column under Options

Reboot and scan the system with RogueKiller again...post the new log.

MrC

AdvancedSetup · June 17, 2013

Cracked software is stolen, pirated software. Simply because you received the computer with stolen software does not make it legal.

If you're not sure how to uninstall and remove the stolen software then I would suggest taking it to a computer shop where they can assist you with removal or a clean legal install of Windows.

badlunablue · June 17, 2013

There is :

Adobe AIR - yes - does not work

Adobe Flash Player 11 ActiveX - No

Adobe Flash Player 11 Plugin - No

Adobe Media Player - Yes - does not work

Adobe Reader XI (11.0.02) - Yes

MrCharlie · June 17, 2013

Uninstall what you can, run RogueKiller and fix the host file.

MrC

badlunablue · June 17, 2013

I did not say it was legal, where did I say it was legal, I agree with you. I don't want anyone stealing my stuff either so why would I want to steal someone else stuff. I was just asked to fix the computer. I thought I would check out your software and if it was effective I would ask the office permission to purchase and possible get rid of TrendMicro. They have a lot of licenses and there has been issues. I was not looking to get into a battle.

badlunablue · June 17, 2013

host file fixed.

badlunablue · June 17, 2013

Sorry MrC, I was responding to Admin, I just had one of my websites totally hacked, just got done with rebuild and rebuilt some of the office computers. Exhausted, disgusted, just looking for some help. I was not paying attention to the post, I appreciate the help. I will follow the instructions, if you or admin kick me off I will understand and I will just have to re-install Windows. I should have done that, less headaches, I will try this first.

MrCharlie · June 17, 2013

Please post the log from RogueKiller. MrC

badlunablue · June 17, 2013

got rid of what ever Adobe was on this computer except one folder. I have to work with permissions on it later, will not delete

RogueKiller V8.6.1 [Jun 17 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows XP (5.1.2600 Service Pack 3) 32 bits version

Started in : Normal mode

User : Administrator [Admin rights]

Mode : Scan -- Date : 06/17/2013 14:13:03

| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 4 ¤¤¤

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyPics (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyMusic (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowHelp (0) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [LOADED] ¤¤¤

[Address] SSDT[41] : NtCreateKey @ 0x8062426A -> HOOKED (Unknown @ 0x8A7811A4)

[Address] SSDT[43] : NtCreateMutant @ 0x80617822 -> HOOKED (Unknown @ 0x8A69C16C)

[Address] SSDT[47] : NtCreateProcess @ 0x805D1280 -> HOOKED (Unknown @ 0x8A72DA2C)

[Address] SSDT[48] : NtCreateProcessEx @ 0x805D11CA -> HOOKED (Unknown @ 0x8AAAA9FC)

[Address] SSDT[52] : NtCreateSymbolicLinkObject @ 0x805C3A2E -> HOOKED (Unknown @ 0x8A69C134)

[Address] SSDT[53] : NtCreateThread @ 0x805D1068 -> HOOKED (Unknown @ 0x8A78A134)

[Address] SSDT[63] : NtDeleteKey @ 0x80624706 -> HOOKED (Unknown @ 0x8A781134)

[Address] SSDT[65] : NtDeleteValueKey @ 0x806248D6 -> HOOKED (Unknown @ 0x8A789134)

[Address] SSDT[68] : NtDuplicateObject @ 0x805BE03C -> HOOKED (Unknown @ 0x8A69E1A4)

[Address] SSDT[97] : NtLoadDriver @ 0x80584172 -> HOOKED (Unknown @ 0x8A69C1A4)

[Address] SSDT[122] : NtOpenProcess @ 0x805CB486 -> HOOKED (Unknown @ 0x8A98DB3C)

[Address] SSDT[125] : NtOpenSection @ 0x805AA420 -> HOOKED (Unknown @ 0x8A78A1A4)

[Address] SSDT[128] : NtOpenThread @ 0x805CB712 -> HOOKED (Unknown @ 0x8A65D19C)

[Address] SSDT[192] : NtRenameKey @ 0x80623C8C -> HOOKED (Unknown @ 0x8A7891A4)

[Address] SSDT[204] : NtRestoreKey @ 0x80625C4A -> HOOKED (Unknown @ 0x8A78916C)

[Address] SSDT[240] : NtSetSystemInformation @ 0x8060FE98 -> HOOKED (Unknown @ 0x8A69E16C)

[Address] SSDT[247] : NtSetValueKey @ 0x806227DC -> HOOKED (Unknown @ 0x8A78116C)

[Address] SSDT[257] : NtTerminateProcess @ 0x805D2308 -> HOOKED (Unknown @ 0x8A65D164)

[Address] SSDT[258] : NtTerminateThread @ 0x805D2502 -> HOOKED (Unknown @ 0x8A65D12C)

[Address] SSDT[277] : NtWriteVirtualMemory @ 0x805B4400 -> HOOKED (Unknown @ 0x8A78A16C)

[Address] Shadow SSDT[548] : NtUserSetWindowsHookAW -> HOOKED (Unknown @ 0x89E39E84)

[Address] Shadow SSDT[549] : NtUserSetWindowsHookEx -> HOOKED (Unknown @ 0x89E2C24C)

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection : ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> %SystemRoot%\System32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST380811AS +++++

--- User ---

[MBR] e6ac5b75686743a5c83a15d806f6ed2d

[bSP] 07b90b416f7608aa84a75ef1f84f2cee : Windows XP MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 63 | Size: 76316 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[0]_S_06172013_141303.txt >>

MrCharlie · June 17, 2013

OK..Good:

Download Malwarebytes Anti-Rootkit from HERE

Unzip the contents to a folder in a convenient location.
Open the folder where the contents were unzipped and run mbar.exe
Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
Click on the Cleanup button to remove any threats and reboot if prompted to do so.
Wait while the system shuts down and the cleanup process is performed.
Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that they are now functioning normally.

MrC

badlunablue · June 17, 2013

it seems to check out. I have to test machine out to see if all is well.

There is a storm coming, I always turn off all my computers when this happens, just in case you post something and do not hear from me right away.

Also, I am sure you will be happy to know I am an Adobe Cloud member.

Thank you MrC for your help.

system-log.txt

mbar-log-2013-06-17 (14-32-04).txt

mbar-log-2013-06-17 (14-55-16).txt

MrCharlie · June 17, 2013

Also, I am sure you will be happy to know I am an Adobe Cloud member.

I'm not sure what that means, but next:

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

badlunablue · June 17, 2013

Also, I am sure you will be happy to know I am an Adobe Cloud member.

If you do not know what that is please disregard.

ComboFix 13-06-17.01 - Administrator 06/17/2013 16:33:31.2.2 - x86

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3046.2282 [GMT -4:00]

Running from: c:\documents and settings\Administrator\Desktop\ComboFix.exe

AV: Trend Micro Titanium Maximum Security 2012 *Disabled/Updated* {7D2296BC-32CC-4519-917E-52E652474AF5}

.

((((((((((((((((((((((((( Files Created from 2013-05-17 to 2013-06-17 )))))))))))))))))))))))))))))))

.

2013-06-17 20:13 . 2013-06-17 20:13 -------- d-----w- c:\windows\LastGood

2013-06-17 19:13 . 2013-06-17 19:13 15616 ----a-w- c:\windows\system32\TrueSight.sys

2013-06-17 18:31 . 2013-06-17 19:42 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes' Anti-Malware (portable)

2013-06-17 17:40 . 2013-06-17 19:51 -------- d-----w- c:\documents and settings\Administrator\Local Settings\Application Data\Akamai

2013-06-17 11:39 . 2013-06-17 11:39 -------- d-----w- c:\documents and settings\QBDataServiceUser18.KEITHOFFICE

2013-06-17 00:22 . 2013-06-17 00:22 -------- d-----w- c:\program files\VS Revo Group

2013-06-16 21:13 . 2013-06-16 21:13 -------- d-----w- c:\documents and settings\Administrator\Application Data\Malwarebytes

2013-06-16 21:12 . 2013-06-16 21:12 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes

2013-06-16 21:12 . 2013-06-16 21:12 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2013-06-16 21:12 . 2013-04-04 18:50 22856 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-06-16 19:14 . 2013-06-16 19:40 -------- d-----w- c:\documents and settings\All Users\AdobeTemp

2013-06-16 19:01 . 2013-06-17 17:26 779 ----a-w- c:\windows\system32\drivers\etc\hosts-lms.tmp

2013-06-16 18:57 . 2013-06-16 18:57 -------- d-----w- C:\EbuDllTmpDir

2013-06-16 18:57 . 2001-09-05 11:18 225280 ----a-w- c:\program files\Common Files\InstallShield\IScript\IScript.dll

2013-06-16 18:57 . 2001-09-05 11:18 77824 ----a-w- c:\program files\Common Files\InstallShield\engine\6\Intel 32\ctor.dll

2013-06-16 18:57 . 2001-09-05 11:14 176128 ----a-w- c:\program files\Common Files\InstallShield\engine\6\Intel 32\iuser.dll

2013-06-16 18:57 . 2001-09-05 11:13 32768 ----a-w- c:\program files\Common Files\InstallShield\engine\6\Intel 32\objectps.dll

2013-06-16 18:57 . 2007-07-28 01:05 212992 ----a-w- c:\program files\Common Files\InstallShield\engine\6\Intel 32\ILog.dll

2013-06-14 21:39 . 2013-06-14 21:39 -------- d-----r- c:\documents and settings\Administrator\Application Data\Brother

2013-06-14 21:31 . 2013-06-14 21:31 -------- d-----w- c:\documents and settings\All Users\Application Data\Brother

2013-06-14 21:31 . 2013-06-14 21:31 -------- d-----w- c:\documents and settings\Administrator\Application Data\InstallShield

2013-06-14 21:30 . 2013-06-14 21:30 -------- d-----w- C:\Brother

2013-06-14 20:59 . 2013-06-14 20:59 -------- d-----w- c:\program files\CCleaner

2013-06-14 20:57 . 2011-08-09 21:33 3840 ----a-w- c:\windows\system32\drivers\BANTExt.sys

2013-06-14 20:57 . 2013-06-14 20:57 -------- d-----w- c:\program files\Belarc

2013-06-14 20:08 . 2008-04-13 17:39 14592 -c--a-w- c:\windows\system32\dllcache\kbdhid.sys

2013-06-14 20:08 . 2008-04-13 17:39 14592 ----a-w- c:\windows\system32\drivers\kbdhid.sys

2013-06-14 20:07 . 2008-04-13 23:11 21504 -c--a-w- c:\windows\system32\dllcache\hidserv.dll

2013-06-14 20:07 . 2008-04-13 23:11 21504 ----a-w- c:\windows\system32\hidserv.dll

2013-06-14 20:07 . 2008-04-13 17:45 32128 -c--a-w- c:\windows\system32\dllcache\usbccgp.sys

2013-06-14 20:07 . 2008-04-13 17:45 32128 ----a-w- c:\windows\system32\drivers\usbccgp.sys

2013-06-11 15:37 . 2013-06-11 15:37 -------- d-----w- c:\documents and settings\Administrator\Local Settings\Application Data\Citrix

2013-05-20 19:50 . 2013-05-20 19:50 -------- d-----w- c:\documents and settings\Administrator\Application Data\TuneUp Software

2013-05-20 19:50 . 2013-05-21 13:49 -------- d-----w- c:\program files\Common Files\AVG Secure Search

2013-05-20 18:49 . 2013-05-20 18:49 -------- d-----w- c:\program files\AVG

2013-05-20 18:47 . 2013-05-21 13:45 -------- d-----w- c:\documents and settings\All Users\Application Data\MFAData

2013-05-20 18:47 . 2013-05-21 13:42 -------- d-----w- c:\documents and settings\Administrator\Local Settings\Application Data\Avg2013

2013-05-20 18:47 . 2013-05-20 18:47 -------- d-----w- c:\documents and settings\Administrator\Local Settings\Application Data\MFAData

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2013-05-07 22:30 . 2006-02-28 12:00 920064 ----a-w- c:\windows\system32\wininet.dll

2013-05-07 22:30 . 2006-02-28 12:00 43520 ------w- c:\windows\system32\licmgr10.dll

2013-05-07 22:30 . 2006-02-28 12:00 1469440 ------w- c:\windows\system32\inetcpl.cpl

2013-05-07 21:53 . 2006-02-28 12:00 385024 ------w- c:\windows\system32\html.iec

2013-05-03 01:30 . 2006-02-28 12:00 2149888 ----a-w- c:\windows\system32\ntoskrnl.exe

2013-05-03 00:38 . 2004-08-03 22:59 2028544 ----a-w- c:\windows\system32\ntkrnlpa.exe

2013-04-25 14:52 . 2013-04-25 14:52 94112 ----a-w- c:\windows\system32\WindowsAccessBridge.dll

2013-04-25 14:51 . 2010-11-10 03:11 144896 ----a-w- c:\windows\system32\javacpl.cpl

2013-04-25 14:51 . 2012-10-17 14:42 866720 ----a-w- c:\windows\system32\npDeployJava1.dll

2013-04-25 14:51 . 2010-11-10 03:11 788896 ----a-w- c:\windows\system32\deployJava1.dll

2013-04-15 15:50 . 2013-04-15 15:50 726008 ----a-w- c:\documents and settings\Administrator\gotomypc_438.exe

2013-04-10 01:31 . 2006-02-28 12:00 1876352 ----a-w- c:\windows\system32\win32k.sys

2010-11-10 18:27 . 2010-11-10 18:27 119808 ----a-w- c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Green]

@="{95A27763-F62A-4114-9072-E81D87DE3B68}"

[HKEY_CLASSES_ROOT\CLSID\{95A27763-F62A-4114-9072-E81D87DE3B68}]

2012-06-04 23:23 1014448 ----a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Partial]

@="{E300CD91-100F-4E67-9AF3-1384A6124015}"

[HKEY_CLASSES_ROOT\CLSID\{E300CD91-100F-4E67-9AF3-1384A6124015}]

2012-06-04 23:23 1014448 ----a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Yellow]

@="{5E529433-B50E-4bef-A63B-16A6B71B071A}"

[HKEY_CLASSES_ROOT\CLSID\{5E529433-B50E-4bef-A63B-16A6B71B071A}]

2012-06-04 23:23 1014448 ----a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"Akamai NetSession Interface"="c:\documents and settings\Administrator\Local Settings\Application Data\Akamai\netsession_win.exe" [2013-01-26 4480768]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"Trend Micro Titanium"="c:\program files\Trend Micro\Titanium\UIFramework\uiWinMgr.exe" [2012-12-18 1304296]

"Carbonite Backup"="c:\program files\Carbonite\Carbonite Backup\CarboniteUI.exe" [2012-06-04 1061552]

"Trend Micro Client Framework"="c:\program files\Trend Micro\UniClient\UiFrmWrk\UIWatchDog.exe" [2012-02-27 133424]

"SysTrayApp"="c:\program files\IDT\WDM\sttray.exe" [2009-03-12 483422]

"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-12-18 150040]

"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-12-18 178712]

"Persistence"="c:\windows\system32\igfxpers.exe" [2008-12-18 150040]

.

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]

"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "c:\program files\Windows Desktop Search\MSNLNamespaceMgr.dll" [2009-05-25 304128]

.

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^QuickBooks Update Agent.lnk]

path=c:\documents and settings\All Users\Start Menu\Programs\Startup\QuickBooks Update Agent.lnk

backup=c:\windows\pss\QuickBooks Update Agent.lnkCommon Startup

.

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Windows Search.lnk]

path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Windows Search.lnk

backup=c:\windows\pss\Windows Search.lnkCommon Startup

.

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe ARM]

2013-04-04 21:06 958576 ----a-w- c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

.

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\APSDaemon]

2011-09-27 11:22 59240 ----a-w- c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe

.

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\atchk]

2007-05-29 21:14 404248 ----a-w- c:\program files\Intel\AMT\atchk.exe

.

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\BrMfcWnd]

2008-05-29 16:49 1085440 ------w- c:\program files\Brother\Brmfcmon\BrMfcWnd.exe

.

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ControlCenter3]

2007-12-21 21:57 86016 ------w- c:\program files\Brother\ControlCenter3\BrCtrCen.exe

.

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\GrooveMonitor]

2009-02-26 22:36 30040 ----a-w- c:\program files\Microsoft Office\Office12\GrooveMonitor.exe

.

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IgfxTray]

2008-12-18 18:28 150040 ----a-w- c:\windows\system32\igfxtray.exe

.

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ipTray.exe]

2009-01-22 21:18 1649152 ----a-w- c:\program files\Intel\Intel Desktop Utilities\iptray.exe

.

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Persistence]

2008-12-18 18:28 150040 ----a-w- c:\windows\system32\igfxpers.exe

.

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]

2011-10-24 18:28 421888 ----a-w- c:\program files\QuickTime\QTTask.exe

.

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SysTrayApp]

2009-03-12 16:53 483422 ----a-w- c:\program files\IDT\WDM\sttray.exe

.

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]

"Schedule"=2 (0x2)

"AdobeFlashPlayerUpdateSvc"=3 (0x3)

.

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\TrendAntiVirus]

"DisableMonitoring"=dword:00000001

.

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=

"c:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"=

"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=

"c:\\Program Files\\Intuit\\QuickBooks 2008\\QBDBMgrN.exe"=

"c:\\Program Files\\Brother\\Brmfl08b\\FAXRX.exe"=

"c:\\WINDOWS\\system32\\sessmgr.exe"=

"c:\\Program Files\\Common Files\\Apple\\Apple Application Support\\WebKit2WebProcess.exe"=

"c:\\Documents and Settings\\Administrator\\Local Settings\\Application Data\\Akamai\\netsession_win.exe"=

.

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]

"5985:TCP"= 5985:TCP:*:Disabled:Windows Remote Management

"54925:UDP"= 54925:UDP:BrotherNetwork Scanner

"1049:TCP"= 1049:TCP:Akamai NetSession Interface

"5000:UDP"= 5000:UDP:Akamai NetSession Interface

.

R1 tmeext;tmeext;c:\windows\system32\drivers\tmeext.sys [1/18/2012 2:22 PM 84752]

R1 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [1/18/2012 2:22 PM 76648]

R2 IduService;Intel® Desktop Utilities Service;c:\program files\Intel\Intel Desktop Utilities\iduServ.exe [1/22/2009 6:18 PM 124928]

R2 Intel® PROSet Monitoring Service;Intel® PROSet Monitoring Service;c:\windows\system32\IPROSetMonitor.exe [11/9/2010 10:21 PM 87712]

R2 MBAMScheduler;MBAMScheduler;c:\program files\Malwarebytes' Anti-Malware\mbamscheduler.exe [6/16/2013 5:12 PM 418376]

R3 LNE100;Linksys LNE100TX(v5) Fast Ethernet Adapter;c:\windows\system32\drivers\lne100v5.sys [10/24/2001 5:16 PM 36224]

R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [6/16/2013 5:12 PM 22856]

R3 tmnciesc;tmnciesc;c:\windows\system32\drivers\tmnciesc.sys [1/18/2012 2:22 PM 171280]

S0 Lbd;Lbd;c:\windows\system32\DRIVERS\Lbd.sys --> c:\windows\system32\DRIVERS\Lbd.sys [?]

S2 Amsp;Trend Micro Solution Platform;c:\program files\Trend Micro\AMSP\coreServiceShell.exe [1/18/2012 2:18 PM 200632]

S2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [6/16/2013 5:12 PM 701512]

S2 QuickBooksDB18;QuickBooksDB18;c:\progra~1\Intuit\QUICKB~1\QBDBMgrN.exe -hvQuickBooksDB18 --> c:\progra~1\Intuit\QUICKB~1\QBDBMgrN.exe -hvQuickBooksDB18 [?]

S3 cpudrv;cpudrv;c:\program files\SystemRequirementsLab\cpudrv.sys [12/18/2009 11:58 AM 11336]

S3 Lavasoft Kernexplorer;Lavasoft helper driver;\??\c:\program files\Lavasoft\Ad-Aware\KernExplorer.sys --> c:\program files\Lavasoft\Ad-Aware\KernExplorer.sys [?]

.

--- Other Services/Drivers In Memory ---

.

*NewlyCreated* - OSAIO

*Deregistered* - PROCEXP152

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]

HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12

.

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]

2013-06-16 17:48 1165776 ----a-w- c:\program files\Google\Chrome\Application\27.0.1453.110\Installer\chrmstp.exe

.

Contents of the 'Scheduled Tasks' folder

.

2013-05-18 c:\windows\Tasks\AppleSoftwareUpdate.job

- c:\program files\Apple Software Update\SoftwareUpdate.exe [2011-06-01 21:57]

.

2013-06-16 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job

- c:\program files\Google\Update\GoogleUpdate.exe [2013-06-16 17:48]

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.dicentral.com/login/login.asp

uInternet Settings,ProxyOverride = <local>

IE: Append Link Target to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000

TCP: DhcpNameServer = 204.186.110.76 204.186.80.251 216.144.187.199

FF - ProfilePath - c:\documents and settings\Administrator\Application Data\Mozilla\Firefox\Profiles\zjuzm0s1.default\

FF - ExtSQL: 2013-06-16 13:42; {22C7F6C6-8D67-4534-92B5-529A0EC09405}; c:\program files\Trend Micro\AMSP\module\20004\FxExt\firefoxextension

.

**************************************************************************

.

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2013-06-17 16:36

Windows 5.1.2600 Service Pack 3 NTFS

.

scanning hidden processes ...

.

scanning hidden autostart entries ...

.

scanning hidden files ...

.

scan completed successfully

hidden files: 0

.

**************************************************************************

.

--------------------- LOCKED REGISTRY KEYS ---------------------

.

[HKEY_USERS\S-1-5-21-515967899-1214440339-682003330-500\Software\Microsoft\Internet Explorer\User Preferences]

@Denied: (2) (Administrator)

"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,

d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,c6,9d,ca,d2,9f,d9,da,4b,8d,3c,6b,\

"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,

d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,c6,9d,ca,d2,9f,d9,da,4b,8d,3c,6b,\

.

--------------------- DLLs Loaded Under Running Processes ---------------------

.

- - - - - - - > 'explorer.exe'(4400)

c:\windows\system32\WININET.dll

c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll

c:\windows\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.6195_x-ww_44262b86\MSVCR80.dll

c:\program files\Windows Desktop Search\deskbar.dll

c:\program files\Windows Desktop Search\en-us\dbres.dll.mui

c:\program files\Windows Desktop Search\dbres.dll

c:\program files\Windows Desktop Search\wordwheel.dll

c:\program files\Windows Desktop Search\en-us\msnlExtRes.dll.mui

c:\program files\Windows Desktop Search\msnlExtRes.dll

c:\windows\system32\ieframe.dll

c:\windows\system32\webcheck.dll

c:\windows\system32\WPDShServiceObj.dll

c:\windows\system32\PortableDeviceTypes.dll

c:\windows\system32\PortableDeviceApi.dll

.

Completion time: 2013-06-17 16:37:32

ComboFix-quarantined-files.txt 2013-06-17 20:37

ComboFix2.txt 2013-06-17 20:26

.

Pre-Run: 45,307,650,048 bytes free

Post-Run: 45,301,858,304 bytes free

.

- - End Of File - - 0DFE949EB369BB1C6F49218D9AEEFFCD

8F558EB6672622401DA993E1E865C861

MrCharlie · June 17, 2013

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.
AdwCleaner is a tool that deletes :
· Adwares (software ads)
· PUP/LPI (Potentially Undesirable Program)
· Toolbars
· Hijacker (Hijack of the browser's homepage)
It works with a Search and Deletion method. It can be easily uninstalled using the "Uninstall" mode.

Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
Now click on the Search tab.
Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:

Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.
You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:
/DisableAskDetection - This option disables Ask Toolbar detection.

MrC

badlunablue · June 18, 2013

# AdwCleaner v2.303 - Logfile created 06/17/2013 at 18:07:20

# Updated 08/06/2013 by Xplode

# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)

# User : Administrator - KEITHOFFICE

# Boot Mode : Normal

# Running from : C:\Documents and Settings\Administrator\Desktop\adwcleaner.exe

# Option [search]

***** [services] *****

***** [Files / Folders] *****

Folder Found : C:\Program Files\Common Files\AVG Secure Search

***** [Registry] *****

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}

Key Found : HKCU\Software\YahooPartnerToolbar

Key Found : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}

Key Found : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}

Key Found : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}

***** [internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

-\\ Mozilla Firefox v21.0 (en-US)

File : C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\zjuzm0s1.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v27.0.1453.110

File : C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

-\\ Opera v [unable to get version]

File : C:\Documents and Settings\Administrator\Application Data\Opera\Opera\operaprefs.ini

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [1538 octets] - [17/06/2013 18:07:20]

########## EOF - C:\AdwCleaner[R1].txt - [1598 octets] ##########

MrCharlie · June 18, 2013

Some adware found....lets clear it out.....

Please re-run AdwCleaner

Click on Delete button.

Confirm each time with OK if asked.

Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

Then......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

Save it to your Desktop.

Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.

A Notepad document should open automatically called checkup.txt.

Please Post the contents of that document.

Do Not Attach It!!!

MrC

badlunablue · June 18, 2013

Results of screen317's Security Check version 0.99.64

Windows XP Service Pack 3 x86

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Trend Micro Titanium Maximum Security 2012

Antivirus up to date!

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.75.0.1300

CCleaner

Java 6 Update 30

Java 7 Update 21

Mozilla Firefox (21.0)

Google Chrome 27.0.1453.110

````````Process Check: objlist.exe by Laurent````````

Malwarebytes' Anti-Malware mbamscheduler.exe

Trend Micro AMSP coreServiceShell.exe

Trend Micro UniClient UiFrmWrk uiWatchDog.exe

Trend Micro AMSP coreFrameworkHost.exe

Trend Micro UniClient UiFrmWrk uiSeAgnt.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C:: 11% Defragment your hard drive soon! (Do NOT defrag if SSD!)

````````````````````End of Log``````````````````````

MrCharlie · June 18, 2013

Just uninstall this from add/remove programs:

Java™ 6 Update 30

How is the computer behaving now???

MrC

badlunablue · June 18, 2013

I installed procexp.exe to have a better look at taskmanager. Google takes about a min to load after every reboot, I do believe that is what the mainstay will be with XP, Google will not change it. Too many threads pointing to that problem for two years. I now know it has nothing to do with the malware or virus, etc. He will just have to live with it. Otherwise it looks fantastic, thank you so much.

I asked him to check the machine out according to his practice and he said the only thing he needs is a reader, I told him I will put Adobe Reader back in. He will be taking it to the office today.

Again I apologize for the original issue, Adobe Creative Cloud has a monthly fee for all Adobe products. Instead of me purchasing the very expensive upgrades you can pay by month. It is a new program from Adobe and it works great, if anyone ever asks, all my colleagues are using it. http://www.adobe.com/products/creativecloud.html There are a lot of times I do not get paid for my work and this sure helps on the pocketbook. Again thank you MrC

MrCharlie · June 18, 2013

Google is always slow to load.

-------------------------------------------------------------

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

If you used DeFogger to disable your CD Emulation drivers, please re-enable them.

-------------------------------

Please download OTC to your desktop.

http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")

Click on the CleanUp! button and follow the prompts.

(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)

You will be asked to reboot the machine to finish the Cleanup process, choose Yes.

After the reboot all the tools we used should be gone.

Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

Infected with PUM.Hijack.StartMenu

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