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Have many popops but no malware detected


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Hi There, I desperately need help. My computer gets many popups (including something called "chitka") but no malware or virus is detected on my computer. The computer is occasionally redirected to other websites as well. I have Webroot and they ran some diagnostics and are stating the computer is clean. The popup blocker is also on. Can anyone please help? Thank you.

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Hello melissadstiveson and welcome to Malwarebytes!

I am D-FRED-BROWN and I will be helping you. :)

Please print or save this topic. It will make it easier for you to follow the instructions and complete all of the necessary steps.

----------Step 1----------------

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!

  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If Cure is not an option, Skip instead, do not choose Delete unless instructed.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

----------Step 2----------------

Please download Malwarebytes Anti-Rootkit from HERE

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

----------Step 3----------------

Please download ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingc...to-use-combofix

***IMPORTANT: save ComboFix to your Desktop***

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Please go here to see a list of programs that should be disabled.

**Note: Do not mouseclick ComboFix's window while it's running. That may cause it to stall**

Please include the C:\ComboFix.txt in your next reply for further review.

NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.

----------Step 4----------------

Please download Security Check by screen317 from here or here.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

----------Step 5----------------

In your next reply, please include the following:

  • TDSSKiller's logfile
  • MBAR mbar-log.txt and system-log.txt
  • ComboFix's report (C:\ComboFix.txt)
  • Security Check checkup.txt

After that, please let me know: How is your computer running now? Do you have any questions or concerns you'd like me to address? Don't hesitate to ask. :)

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Note:

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-------> Your topic will be closed if you haven't replied within 3 days! <--------

(If I don't respond within 24 hours, please send me a PM)

-DFB

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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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