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Been hijacked by a stubborn pop up wanting me to download a player. It is slowing down my browser big time. I run MB Pro in a full scan mode and finds nothing. Attached is a capture of what keeps popping up.


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  • Staff

Hello kmoose

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

    [*]Please do not attach logs or use code boxes, just copy and paste the text.

    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.

    [*]Please read every post completely before doing anything.

    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

    [*]Please provide feedback about your experience as we go.

    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

I need to get some reports to get a base to start from so I need you to run these programs first.

-Download DDS-

  • Please download DDS from one of the links below and save it to your desktop:
    Download DDS and save it to your desktop
  • Double-Click on dds.scr and a command window will appear. This is normal.
  • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt

    [*]A window will open instructing you save & post the logs

    [*]Save the logs to a convenient place such as your desktop

    [*]Copy the contents of both logs & post in your next reply


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Thanks Gringo,

Below are the files you requested.

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 10.0.9200.16576 BrowserJavaVersion: 10.17.2

Run by Ken Lacasse at 19:01:43 on 2013-06-15

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.1909.395 [GMT -4:00]


SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}


============== Running Processes ===============



C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k netsvcs

C:\Program Files\Dell\DellDock\DockLogin.exe

C:\Windows\system32\svchost.exe -k NetworkService



C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE

C:\Program Files\Bonjour\mDNSResponder.exe

c:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe

C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe

C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files\Intel\WiFi\bin\EvtEng.exe





C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe



C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe




C:\Program Files\Dell\QuickSet\quickset.exe

C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe

C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe

C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe

C:\Program Files (x86)\CineForm\Tools\GoProCineFormStatusViewer.exe

C:\Program Files\Dell\DellDock\DellDock.exe

C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE

C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE

C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe


C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Program Files\iPod\bin\iPodService.exe


C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Windows\System32\svchost.exe -k LocalServicePeerNet

C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE


C:\Windows\system32\svchost.exe -k SDRSVC

C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

C:\Windows\System32\svchost.exe -k secsvcs


C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE



C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE






============== Pseudo HJT Report ===============


uStart Page = hxxp://radar.weather.gov/radar.php?rid=TBW

mWinlogon: Userinit = userinit.exe,

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: caOntuinueattousavve: {1C9AD53F-C9C4-FD11-1176-0030A7261CB4} - C:\ProgramData\caOntuinueattousavve\51a16b8b74deb.dll

BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\office15\OCHelper.dll

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>

BHO: EbbookBeroowwse: {6BC522B8-D678-6573-6979-D65C57AFE201} - C:\ProgramData\EbbookBeroowwse\51a16bce6bcf1.dll

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll

BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\office15\URLREDIR.DLL

BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\office15\GROOVEEX.DLL

BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll

TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -

uRun: [lipo1] c:\temp1\Module3.exe

uRun: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe

mRun: [Adobe Reader Speed Launcher] "c:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

mRun: [Dell Registration] C:\Program Files (x86)\System Registration\prodreg.exe /boot

mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

dRunOnce: [sPReview] "C:\Windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601

StartupFolder: C:\Users\KENLAC~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DELLDO~1.LNK - C:\Program Files\Dell\DellDock\DellDock.exe

StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BLUETO~1.LNK - C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe

StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\CINEFO~1.LNK - C:\Program Files (x86)\CineForm\Tools\GoProCineFormStatusViewer.exe

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-System: ConsentPromptBehaviorAdmin = dword:5

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: E&xport to Microsoft Excel - C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000

IE: Se&nd to OneNote - C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIE.dll

IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\office15\OCHelper.dll

IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIELinkedNotes.dll

IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

TCP: NameServer =

TCP: Interfaces\{A7F5CF63-A46D-4FC7-BA4F-C6F41EA921EB} : DHCPNameServer =

TCP: Interfaces\{A7F5CF63-A46D-4FC7-BA4F-C6F41EA921EB}\B4D4C403235363 : DHCPNameServer =

Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - c:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll

Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\office15\MSOSB.DLL

AppInit_DLLs= c:\progra~2\contin~1\sprote~1.dll

SSODL: WebCheck - <orphaned>

x64-BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll

x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\URLREDIR.DLL

x64-BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL

x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s

x64-Run: [igfxTray] C:\Windows\System32\igfxtray.exe

x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe

x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe

x64-Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe

x64-Run: [intelWireless] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray

x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIE.dll

x64-IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll

x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIELinkedNotes.dll

x64-IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab

x64-DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab

x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab

x64-Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - <orphaned>

x64-Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - <orphaned>

x64-Notify: GoToAssist - C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll

x64-Notify: igfxcui - igfxdev.dll

x64-SSODL: WebCheck - <orphaned>


============= SERVICES / DRIVERS ===============


R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2010-12-13 55280]

R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2010-10-29 98208]

R2 BBUpdate;BBUpdate;C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE [2011-10-13 249648]

R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648]

R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-4-12 418376]

R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-4-12 701512]

R2 OfficeSvc;Microsoft Office Service;C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe [2013-4-5 1872568]

R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2010-12-13 1692480]

R2 TurboB;Turbo Boost UI Monitor driver;C:\Windows\System32\drivers\TurboB.sys [2009-11-2 13784]

R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-12-13 2320920]

R3 Acceler;Accelerometer Service;C:\Windows\System32\drivers\Acceler.sys [2010-10-29 23912]

R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2010-12-13 175168]

R3 HECIx64;Intel® Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2010-10-29 56344]

R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2010-10-29 287232]

R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-4-12 25928]

R3 NETw5s64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;C:\Windows\System32\drivers\NETw5s64.sys [2010-1-13 7675392]

R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-6-10 539240]

R3 wdkmd;Intel WiDi KMD;C:\Windows\System32\drivers\WDKMD.sys [2010-4-5 39832]

S2 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-10-21 196176]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\System32\drivers\btwl2cap.sys [2010-12-13 35104]

S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2010-1-19 315664]

S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2010-10-29 220672]

S3 SVK9PL;USB to Serial Cable WDF Driver;C:\Windows\System32\drivers\SVK9PL64.sys [2012-12-17 158720]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-5-21 59392]

S3 TurboBoost;TurboBoost;C:\Program Files\Intel\TurboBoost\TurboBoost.exe [2009-11-2 126352]

S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2013-4-13 1255736]


=============== Created Last 30 ================


2013-06-09 01:29:33 9460464 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{6380FD4C-DCC9-432E-BC99-D0FA0DBF16EE}\mpengine.dll

2013-05-27 14:43:32 159744 ----a-w- C:\Program Files\Internet Explorer\Plugins\npqtplugin5.dll

2013-05-27 14:43:32 159744 ----a-w- C:\Program Files\Internet Explorer\Plugins\npqtplugin4.dll

2013-05-27 14:43:32 159744 ----a-w- C:\Program Files\Internet Explorer\Plugins\npqtplugin3.dll

2013-05-27 14:43:32 159744 ----a-w- C:\Program Files\Internet Explorer\Plugins\npqtplugin2.dll

2013-05-27 14:43:32 159744 ----a-w- C:\Program Files\Internet Explorer\Plugins\npqtplugin.dll

2013-05-27 14:34:42 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69

2013-05-27 14:34:42 -------- d-----w- C:\Program Files\iTunes

2013-05-27 14:34:42 -------- d-----w- C:\Program Files\iPod

2013-05-26 01:11:53 -------- d-----w- C:\ProgramData\StarApp

2013-05-26 01:11:53 -------- d-----w- C:\ProgramData\EbbookBeroowwse

2013-05-26 01:11:35 -------- d-----w- C:\Program Files (x86)\AOL Toolbar

2013-05-26 01:10:54 -------- d-----w- C:\Program Files (x86)\ContinueToSave

2013-05-26 01:10:47 -------- d-----w- C:\ProgramData\caOntuinueattousavve

2013-05-26 01:10:15 -------- d-----w- C:\ProgramData\InstallMate

2013-05-23 07:12:11 9728 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll

2013-05-22 11:58:02 983400 ----a-w- C:\Windows\System32\drivers\dxgkrnl.sys

2013-05-22 11:58:02 265064 ----a-w- C:\Windows\System32\drivers\dxgmms1.sys

2013-05-22 11:58:02 144384 ----a-w- C:\Windows\System32\cdd.dll

2013-05-22 11:56:20 68608 ----a-w- C:\Windows\System32\taskhost.exe

2013-05-22 07:01:07 -------- d-----w- C:\Windows\System32\SPReview

2013-05-22 07:00:17 -------- d-----w- C:\Windows\System32\EventProviders

2013-05-21 20:10:15 -------- d-----w- C:\ProgramData\PC-Doctor for Windows

2013-05-21 20:09:50 -------- d-----w- C:\Program Files\My Dell

2013-05-21 08:32:59 61440 ----a-w- C:\Windows\SysWow64\tcpmonui.dll

2013-05-21 08:31:59 99328 ----a-w- C:\Windows\SysWow64\QSVRMGMT.DLL

2013-05-21 08:28:31 529408 ----a-w- C:\Windows\System32\wbemcomn.dll

2013-05-21 08:28:31 244736 ----a-w- C:\Program Files\Windows Portable Devices\sqmapi.dll

2013-05-21 08:28:23 244736 ----a-w- C:\Windows\System32\sqmapi.dll


==================== Find3M ====================


2013-06-15 21:56:40 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2013-06-15 21:56:40 692104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe

2013-05-23 07:12:11 9728 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll

2013-05-22 07:10:46 175616 ----a-w- C:\Windows\System32\msclmd.dll

2013-05-22 07:10:46 152576 ----a-w- C:\Windows\SysWow64\msclmd.dll

2013-05-02 06:06:08 278800 ------w- C:\Windows\System32\MpSigStub.exe

2013-05-01 07:59:12 94208 ----a-w- C:\Windows\SysWow64\QuickTimeVR.qtx

2013-05-01 07:59:12 69632 ----a-w- C:\Windows\SysWow64\QuickTime.qts

2013-04-13 11:27:07 95648 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll

2013-04-13 11:27:06 861088 ----a-w- C:\Windows\SysWow64\npDeployJava1.dll

2013-04-13 11:27:06 782240 ----a-w- C:\Windows\SysWow64\deployJava1.dll

2013-04-13 05:49:23 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll

2013-04-13 05:49:19 350208 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll

2013-04-13 05:49:19 308736 ----a-w- C:\Windows\apppatch\AppPatch64\AcGenral.dll

2013-04-13 05:49:19 111104 ----a-w- C:\Windows\apppatch\AppPatch64\acspecfc.dll

2013-04-13 04:45:16 474624 ----a-w- C:\Windows\apppatch\AcSpecfc.dll

2013-04-13 04:45:15 2176512 ----a-w- C:\Windows\apppatch\AcGenral.dll

2013-04-12 14:45:08 1656680 ----a-w- C:\Windows\System32\drivers\ntfs.sys

2013-04-10 03:30:50 3153920 ----a-w- C:\Windows\System32\win32k.sys

2013-04-04 18:50:32 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys

2013-03-19 06:04:06 5550424 ----a-w- C:\Windows\System32\ntoskrnl.exe

2013-03-19 05:53:58 48640 ----a-w- C:\Windows\System32\wwanprotdim.dll

2013-03-19 05:53:58 230400 ----a-w- C:\Windows\System32\wwansvc.dll

2013-03-19 05:46:56 43520 ----a-w- C:\Windows\System32\csrsrv.dll

2013-03-19 05:04:13 3968856 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe

2013-03-19 05:04:10 3913560 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe

2013-03-19 04:47:50 6656 ----a-w- C:\Windows\SysWow64\apisetschema.dll

2013-03-19 03:06:33 112640 ----a-w- C:\Windows\System32\smss.exe


============= FINISH: 19:02:48.12 ===============




DDS (Ver_2012-11-20.01)


Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume2

Install Date: 4/5/2013 8:49:56 AM

System Uptime: 6/15/2013 6:43:45 PM (1 hours ago)


Motherboard: Dell Inc. | | 0R225F

Processor: Intel® Core i5 CPU M 450 @ 2.40GHz | U2E1 | 1176/133mhz


==== Disk Partitions =========================


C: is FIXED (NTFS) - 451 GiB total, 212.572 GiB free.

D: is CDROM ()


==== Disabled Device Manager Items =============


==== System Restore Points ===================


No restore point in system.


==== Installed Programs ======================


Adobe Flash Player 11 ActiveX

Adobe Flash Player Plugin

Adobe Reader 9.1.2

Advanced Audio FX Engine

Apple Application Support

Apple Mobile Device Support

Apple Software Update

AVS Audio Converter 7

AVS Audio Editor 7.1

AVS Audio Recorder version 4.0

AVS Cover Editor

AVS Disc Creator 5

AVS Document Converter 2.2.5


AVS Image Converter

AVS Media Player

AVS Photo Editor

AVS Registry Cleaner version 2.2

AVS Ringtone Maker version 1.6

AVS Video Converter 8

AVS Video Editor 6

AVS Video Recorder 2.5

AVS Video ReMaker

Banctec Service Agreement

Bing Bar


Canon MG5200 series MP Drivers


Complete Care Business Service Agreement

ContinueToSave 1.74


Dell DataSafe Local Backup

Dell DataSafe Local Backup - Support Software

Dell Dock

Dell Edoc Viewer

Dell Getting Started Guide

Dell Product Registration

Dell Touchpad

Dell Webcam Central


Garmin MapSource

GoPro CineForm Studio 1.3.2



Intel PROSet Wireless

Intel® Graphics Media Accelerator Driver

Intel® Management Engine Components

Intel® PROSet/Wireless WiFi Software

Intel® Turbo Boost Technology Monitor

Intel® Wireless Display


Java 7 Update 17

Java Auto Updater

Java 6 Update 21 (64-bit)

Junk Mail filter update


Malwarebytes Anti-Malware version


MapSource - BlueChart Americas v7.5

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Choice Guard

Microsoft Office Professional Plus 2013 - en-us

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Sync Framework Runtime Native v1.0 (x86)

Microsoft Sync Framework Services Native v1.0 (x86)

Microsoft VC9 runtime libraries

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2005 Redistributable (x64)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161


My Dell

Nautilus Lifeline 0.3.47

Office 15 Click-to-Run Extensibility Component

Office 15 Click-to-Run Licensing Component

Office 15 Click-to-Run Localization Component

Premium Service Agreement

QualxServ Service Agreement



Realtek High Definition Audio Driver

Rinse (uninstall)

Roxio Burn

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)


Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

WIDCOMM Bluetooth Software

WildTangent Games

Windows Driver Package - GoPro (WinUSB) Universal Serial Bus devices (03/07/2012 )

Windows Live Call

Windows Live Communications Platform

Windows Live Essentials

Windows Live Mail

Windows Live Messenger

Windows Live Movie Maker

Windows Live Photo Gallery

Windows Live Sign-in Assistant

Windows Live Sync

Windows Live Upload Tool

Windows Live Writer


==== Event Viewer Messages From Past Week ========


6/15/2013 6:50:46 PM, Error: volmgr [46] - Crash dump initialization failed!

6/15/2013 6:44:53 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

6/15/2013 5:54:50 PM, Error: Service Control Manager [7031] - The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.

6/15/2013 5:54:50 PM, Error: Service Control Manager [7024] - The Windows Search service terminated with service-specific error %%-1073473535.


==== End Of File ===========================

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  • Staff

Hello kmoose

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.


Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.


Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.


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Junkware Removal Tool (JRT) by Thisisu

Version: 4.9.4 (05.06.2013:1)

OS: Windows 7 Home Premium x64

Ran by Ken Lacasse on Sat 06/15/2013 at 21:11:43.28


~~~ Services

~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows\\AppInit_DLLs

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\firstsearch

~~~ Files

~~~ Folders

Successfully deleted: [Folder] "C:\Users\Ken Lacasse\AppData\Roaming\pccustubinstaller"

Successfully deleted: [Folder] "C:\Program Files (x86)\aol toolbar"

~~~ Event Viewer Logs were cleared


Scan was completed on Sat 06/15/2013 at 21:16:36.21

End of JRT log


# AdwCleaner v2.303 - Logfile created 06/15/2013 at 21:05:06

# Updated 08/06/2013 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : Ken Lacasse - KENLACASSE-PC

# Boot Mode : Normal

# Running from : C:\Users\Ken Lacasse\Desktop\AdwCleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

Folder Deleted : C:\Program Files (x86)\continuetosave

Folder Deleted : C:\ProgramData\caOntuinueattousavve

Folder Deleted : C:\ProgramData\EbbookBeroowwse

Folder Deleted : C:\ProgramData\InstallMate

Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\caOntuinueattousavve

Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\EbbookBeroowwse

Folder Deleted : C:\Users\Ken Lacasse\AppData\Local\Google\Chrome\User Data\Default\Extensions\fmljfdlepfcdmdfabiajgchedhgmkplj

Folder Deleted : C:\Users\Ken Lacasse\AppData\Local\Google\Chrome\User Data\Default\Extensions\lmefeklngpppjomdlfmeipofghpnekek

Folder Deleted : C:\Users\Ken Lacasse\AppData\LocalLow\caOntuinueattousavve

Folder Deleted : C:\Users\Ken Lacasse\AppData\LocalLow\EbbookBeroowwse

***** [Registry] *****

Key Deleted : HKCU\Software\AppDataLow\SProtector

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{1C9AD53F-C9C4-FD11-1176-0030A7261CB4}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{6BC522B8-D678-6573-6979-D65C57AFE201}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1C9AD53F-C9C4-FD11-1176-0030A7261CB4}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6BC522B8-D678-6573-6979-D65C57AFE201}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{443789B7-F39C-4B5C-9287-DA72D38F4FE6}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{E2343056-CC08-46AC-B898-BFC7ACF4E755}

Key Deleted : HKLM\Software\SP Global

Key Deleted : HKLM\Software\SProtector

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{1C9AD53F-C9C4-FD11-1176-0030A7261CB4}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{6BC522B8-D678-6573-6979-D65C57AFE201}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{31E3BC75-2A09-4CFF-9C92-8D0ED8D1DC0F}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{443789B7-F39C-4B5C-9287-DA72D38F4FE6}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{1C9AD53F-C9C4-FD11-1176-0030A7261CB4}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6BC522B8-D678-6573-6979-D65C57AFE201}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{C1C6816E-CBB3-A748-85F9-A8B47B68985B}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{E5B7E1B4-21FC-6765-A3D7-BA0416DC6AF7}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{31E3BC75-2A09-4CFF-9C92-8D0ED8D1DC0F}

***** [internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16576

[OK] Registry is clean.

-\\ Google Chrome v [unable to get version]

File : C:\Users\Ken Lacasse\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.


AdwCleaner[R1].txt - [3510 octets] - [15/06/2013 21:03:22]

AdwCleaner[s1].txt - [3348 octets] - [15/06/2013 21:05:06]

########## EOF - C:\AdwCleaner[s1].txt - [3408 octets] ##########

Everything seems to be moving better in the browser. I will run through some more testing while you review the logs.

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Hello kmoose

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?


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Gringo, I have to leave in 20 min.to catch a plane and will have to put this process on hold until I return on the 23rd. Thank you for your assistance in this matter and I will follow up with the log when I return. Have a great week!

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  • 2 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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