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arjaydavis

adware removal from easeus partition manager - toolbars and software: conduit, trustworthy toolbar and avg tune up coinciding with

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Summary

I think I have fixed this already but am posting here for you to give your expert opinion as to whether:

- there is further stuff that needs removing

OR

- if I should reinstall Windows 7 (rather not do but perhaps 100% piece of mind)

Background

I acquired these unwanted toolbars and software when installing the free version of EaseUS Partition Manager.

partition-tool.com

More details in my post here, including what I did to remove them:

http://forums.malwarebytes.org/index.php?showtopic=127717&hl=&fromsearch=1

What I am requesting

For you to check and advise if there is anything else I need to do to make my machine safe, based on the logs I supply - as per instructions at: http://forums.malwarebytes.org/index.php?showtopic=119858 and http://forums.malwarebytes.org//index.php?showtopic=9573

DDS,txt followed by Attach.txt as requested

DDS.txt

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 10.0.9200.16611

Run by ROB at 18:36:52 on 2013-06-14

Microsoft Windows 7 Professional 6.1.7601.1.1252.44.1033.18.8118.6619 [GMT 1:00]

.

AV: Norton Internet Security *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

.

============== Running Processes ===============

.

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\nvvsvc.exe

C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k netsvcs

C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe

C:\Windows\system32\nvvsvc.exe

C:\Windows\System32\WUDFHost.exe

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\WLANExt.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\system32\AppleOSSMgr.exe

C:\Windows\system32\AppleTimeSrv.exe

C:\Program Files (x86)\Bonjour\mDNSResponder.exe

C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_WT50RP.EXE

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files (x86)\Norton Internet Security\Engine\20.3.1.22\ccSvcHst.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Windows\system32\svchost.exe -k bthsvcs

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Windows\System32\WUDFHost.exe

C:\Windows\system32\taskhost.exe

C:\Program Files (x86)\Norton Internet Security\Engine\20.3.1.22\ccSvcHst.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Boot Camp\Bootcamp.exe

C:\Program Files\LaCie\Network Assistant\LaCie Network Assistant.exe

C:\Windows\System32\spool\drivers\x64\3\E_YATIHVE.EXE

C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe

C:\Program Files\NVIDIA Corporation\Display\nvtray.exe

C:\Windows\system32\SearchIndexer.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\System32\svchost.exe -k LocalServicePeerNet

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe

C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe

C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Windows\system32\vssvc.exe

C:\Windows\System32\svchost.exe -k swprv

C:\Windows\system32\taskeng.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

uWindow Title = Internet Explorer, enhanced for Bing and MSN

mWinlogon: Userinit = userinit.exe

BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\20.3.1.22\CoIEPlg.dll

BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\20.3.1.22\IPS\IPSBHO.dll

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\20.3.1.22\CoIEPlg.dll

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\20.3.1.22\CoIEPlg.dll

uRun: [LaCie Ethernet Agent Startup] "C:\Program Files\LaCie\Network Assistant\LaCie Network Assistant.exe" silent

uRun: [EPLTarget\P0000000000000000] C:\Windows\System32\spool\DRIVERS\x64\3\E_YATIHVE.EXE /EPT "EPLTarget\P0000000000000000" /M "Epson Stylus Office BX635FWD"

mRun: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-System: ConsentPromptBehaviorAdmin = dword:5

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

TCP: NameServer = 212.23.6.100 212.23.3.100

TCP: Interfaces\{C4F68401-D486-4D95-8A25-BA949DBCE48B} : DHCPNameServer = 212.23.6.100 212.23.3.100

SSODL: WebCheck - <orphaned>

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\27.0.1453.110\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome

x64-Run: [Apple_KbdMgr] C:\Program Files\Boot Camp\Bootcamp.exe

x64-SSODL: WebCheck - <orphaned>

.

================= FIREFOX ===================

.

FF - ProfilePath - C:\Users\ROB\AppData\Roaming\Mozilla\Firefox\Profiles\dso9cgom.default\

FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2998365&CUI=UN29478833951217611&UM=2&SearchSource=3&q={searchTerms}

FF - prefs.js: browser.search.selectedEngine - Trustworthy Customized Web Search

FF - prefs.js: browser.startup.homepage - hxxp://google.co.uk/

FF - prefs.js: keyword.URL - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2998365&SearchSource=2&CUI=UN29478833951217611&UM=2&q=

FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.145\npGoogleUpdate3.dll

FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll

FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll

FF - ExtSQL: 2013-06-09 20:00; {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.1.22\coFFPlgn

FF - ExtSQL: 2013-06-09 21:02; {BBDA0591-3099-440a-AA10-41764D9DB4DB}; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.1.22\IPSFFPlgn

.

============= SERVICES / DRIVERS ===============

.

R0 AppleHFS;AppleHFS;C:\Windows\System32\drivers\AppleHFS.sys [2013-1-16 73016]

R0 AppleMNT;AppleMNT;C:\Windows\System32\drivers\AppleMNT.sys [2013-1-16 16696]

R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\NISx64\1403010.016\SymDS64.sys [2013-6-9 493656]

R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\NISx64\1403010.016\SymEFA64.sys [2013-6-9 1139800]

R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.1.22\Definitions\BASHDefs\20130531.001\BHDrvx64.sys [2013-5-31 1393240]

R1 ccSet_NIS;Norton Internet Security Settings Manager;C:\Windows\System32\drivers\NISx64\1403010.016\ccSetx64.sys [2013-6-9 168096]

R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.1.22\Definitions\IPSDefs\20130613.002\IDSviA64.sys [2013-6-14 513184]

R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\NISx64\1403010.016\Ironx64.sys [2013-6-9 224416]

R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\NISx64\1403010.016\symnets.sys [2013-6-9 432800]

R2 AppleOSSMgr;Apple OS Switch Manager;C:\Windows\System32\AppleOSSMgr.exe [2013-1-16 226144]

R2 AppleTimeSrv;Apple Time Service;C:\Windows\System32\AppleTimeSrv.exe [2013-1-16 94560]

R2 EPSON_PM_RPCV4_05;EPSON V3 Service4(05);C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_WT50RP.EXE [2013-6-9 136576]

R2 KeyAgent;KeyAgent;C:\Windows\System32\drivers\KeyAgent.sys [2013-1-16 18232]

R2 MacHALDriver;Mac HAL;C:\Windows\System32\drivers\MacHALDriver.sys [2013-1-16 23352]

R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\20.3.1.22\ccSvcHst.exe [2013-6-9 144520]

R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2012-9-6 382824]

R3 acpials;ALS Sensor Filter;C:\Windows\System32\drivers\acpials.sys [2009-7-14 9728]

R3 AppleBtBc;Apple Broadcom Built-in Bluetooth;C:\Windows\System32\drivers\AppleBtBc.sys [2013-6-10 20480]

R3 applemtm;Apple Multitouch Mouse;C:\Windows\System32\drivers\applemtm.sys [2013-6-9 12288]

R3 applemtp;Apple Multitouch;C:\Windows\System32\drivers\applemtp.sys [2013-6-9 38912]

R3 CirrusFilter;CS420xLowerFilter;C:\Windows\System32\drivers\CS420x64.sys [2013-6-9 18432]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-6-13 138912]

R3 IRRemoteFlt;IR Receiver Filter Driver;C:\Windows\System32\drivers\IRFilter.sys [2013-6-9 18432]

R3 KeyMagic;USB Keyboard HID Filter;C:\Windows\System32\drivers\KeyMagic.sys [2013-6-9 29696]

R3 TASCAM_US122144;TASCAM USB 2.0 Audio Device driver;C:\Windows\System32\drivers\tascusb2.sys [2013-6-9 419160]

R3 TASCAM_US144_MK2_MIDI;TASCAM US-144 mk2 WDM MIDI Device;C:\Windows\System32\drivers\tscusb2m.sys [2013-6-9 31576]

R3 TASCAM_US144_MK2_WDM;TASCAM US-144 mk2 WDM;C:\Windows\System32\drivers\tscusb2a.sys [2013-6-9 53080]

S3 epmntdrv;epmntdrv;C:\Windows\System32\epmntdrv.sys [2013-6-14 17480]

S3 EuGdiDrv;EuGdiDrv;C:\Windows\System32\EuGdiDrv.sys [2013-6-14 9800]

S3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2012-5-10 97792]

S3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2012-5-10 217600]

S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-14 27136]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-6-9 59392]

.

=============== Created Last 30 ================

.

2013-06-14 01:10:18 -------- d-----w- C:\Users\ROB\AppData\Local\NPE

2013-06-14 00:19:18 9800 ----a-w- C:\Windows\System32\EuGdiDrv.sys

2013-06-14 00:19:18 9160 ----a-w- C:\Windows\SysWow64\EuGdiDrv.sys

2013-06-14 00:19:18 87112 ----a-w- C:\Windows\SysWow64\setupempdrv03.exe

2013-06-14 00:19:18 3376640 ----a-w- C:\Windows\System32\BootMan.exe

2013-06-14 00:19:18 2498216 ----a-w- C:\Windows\SysWow64\BootMan.exe

2013-06-14 00:19:18 19840 ----a-w- C:\Windows\SysWow64\EuEpmGdi.dll

2013-06-14 00:19:18 17480 ----a-w- C:\Windows\System32\epmntdrv.sys

2013-06-14 00:19:18 16256 ----a-w- C:\Windows\System32\EuEpmGdi.dll

2013-06-14 00:19:18 13896 ----a-w- C:\Windows\SysWow64\epmntdrv.sys

2013-06-14 00:19:18 100936 ----a-w- C:\Windows\System32\setupempdrvx64.exe

2013-06-14 00:19:07 -------- d-----w- C:\Program Files (x86)\EaseUS

2013-06-13 22:44:21 2560 ----a-w- C:\Windows\System32\drivers\en-US\wdf01000.sys.mui

2013-06-13 22:44:20 9728 ----a-w- C:\Windows\System32\Wdfres.dll

2013-06-13 22:44:20 785512 ----a-w- C:\Windows\System32\drivers\Wdf01000.sys

2013-06-13 22:44:20 54376 ----a-w- C:\Windows\System32\drivers\WdfLdr.sys

2013-06-13 22:40:15 294912 ----a-w- C:\Windows\System32\browserchoice.exe

2013-06-13 22:32:39 70656 ----a-w- C:\Windows\SysWow64\fontsub.dll

2013-06-13 22:32:39 46080 ----a-w- C:\Windows\System32\atmlib.dll

2013-06-13 22:32:39 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll

2013-06-13 22:32:39 100864 ----a-w- C:\Windows\System32\fontsub.dll

2013-06-13 22:32:38 367616 ----a-w- C:\Windows\System32\atmfd.dll

2013-06-13 22:32:38 295424 ----a-w- C:\Windows\SysWow64\atmfd.dll

2013-06-13 22:32:03 87040 ----a-w- C:\Windows\System32\drivers\WUDFPf.sys

2013-06-13 22:32:03 84992 ----a-w- C:\Windows\System32\WUDFSvc.dll

2013-06-13 22:32:03 45056 ----a-w- C:\Windows\System32\WUDFCoinstaller.dll

2013-06-13 22:32:03 229888 ----a-w- C:\Windows\System32\WUDFHost.exe

2013-06-13 22:32:03 198656 ----a-w- C:\Windows\System32\drivers\WUDFRd.sys

2013-06-13 22:32:03 194048 ----a-w- C:\Windows\System32\WUDFPlatform.dll

2013-06-13 22:32:02 744448 ----a-w- C:\Windows\System32\WUDFx.dll

2013-06-13 22:30:21 81408 ----a-w- C:\Windows\System32\imagehlp.dll

2013-06-13 22:30:21 5120 ----a-w- C:\Windows\SysWow64\wmi.dll

2013-06-13 22:30:21 5120 ----a-w- C:\Windows\System32\wmi.dll

2013-06-13 22:30:21 23408 ----a-w- C:\Windows\System32\drivers\fs_rec.sys

2013-06-13 22:30:21 159232 ----a-w- C:\Windows\SysWow64\imagehlp.dll

2013-06-12 23:37:21 -------- d-----w- C:\Users\ROB\AppData\Roaming\TuneUp Software

2013-06-12 23:37:17 -------- d-----w- C:\ProgramData\TuneUp Software

2013-06-12 23:37:16 -------- d-sh--w- C:\ProgramData\{C4ABDBC8-1C81-42C9-BFFC-4A68511E9E4F}

2013-06-12 23:37:16 -------- d--h--w- C:\ProgramData\Common Files

2013-06-12 23:36:00 -------- d-----w- C:\Users\ROB\AppData\Local\Conduit

2013-06-12 23:35:46 -------- d-----w- C:\Users\ROB\AppData\Local\CRE

2013-06-12 23:34:51 -------- d-----w- C:\Users\ROB\AppData\Roaming\OpenCandy

2013-06-12 22:02:34 5550424 ----a-w- C:\Windows\System32\ntoskrnl.exe

2013-06-12 22:01:59 288768 ----a-w- C:\Windows\System32\drivers\mrxsmb10.sys

2013-06-12 21:55:49 220160 ----a-w- C:\Windows\System32\wintrust.dll

2013-06-12 21:54:59 976896 ----a-w- C:\Windows\System32\inetcomm.dll

2013-06-12 20:58:58 77312 ----a-w- C:\Windows\System32\packager.dll

2013-06-12 20:58:57 67072 ----a-w- C:\Windows\SysWow64\packager.dll

2013-06-11 20:13:38 -------- d---a-w- C:\.Trashes

2013-06-10 02:35:50 20480 ----a-w- C:\Windows\System32\drivers\AppleBtBc.sys

2013-06-10 02:35:50 1919968 ----a-w- C:\Windows\System32\WdfCoInstaller01005.dll

2013-06-10 02:11:53 -------- d-----w- C:\Windows\Panther

2013-06-10 02:11:39 -------- d-sh--w- C:\Boot

2013-06-09 21:37:18 -------- d--h--w- C:\Windows\msdownld.tmp

2013-06-09 21:35:53 68608 ----a-w- C:\Windows\System32\taskhost.exe

2013-06-09 21:27:14 10752 ----a-w- C:\Windows\System32\E_GCINST.DLL

2013-06-09 21:27:13 83968 ----a-w- C:\Windows\System32\E_YD4BHVE.DLL

2013-06-09 21:27:13 120320 ----a-w- C:\Windows\System32\E_YLMHVE.DLL

2013-06-09 21:11:14 53080 ----a-w- C:\Windows\System32\drivers\tscusb2a.sys

2013-06-09 21:11:14 419160 ----a-w- C:\Windows\System32\drivers\tascusb2.sys

2013-06-09 21:11:14 31576 ----a-w- C:\Windows\System32\drivers\tscusb2m.sys

2013-06-09 21:11:14 205656 ------w- C:\Windows\System32\US-122_MKII_US-144_MKII.CPL

2013-06-09 21:11:14 -------- d-----w- C:\Windows\usb-audio.deTascam

2013-06-09 20:43:48 -------- d-----w- C:\Users\ROB\AppData\Local\LaCie

2013-06-09 20:43:40 -------- d-----w- C:\Program Files (x86)\Common Files\Symantec Shared

2013-06-09 20:43:39 -------- d-----w- C:\Program Files\Bonjour

2013-06-09 20:43:39 -------- d-----w- C:\Program Files (x86)\Bonjour

2013-06-09 20:43:37 -------- d-----w- C:\Program Files\LaCie

2013-06-09 20:40:58 -------- d-----w- C:\Users\ROB\AppData\Roaming\Scooter Software

2013-06-09 20:40:54 -------- d-----w- C:\Program Files (x86)\Beyond Compare 3

2013-06-09 20:36:34 -------- d-----w- C:\Program Files\MPC-HC

2013-06-09 20:29:02 -------- d-----w- C:\Users\ROB\AppData\Local\Google

2013-06-09 20:28:57 -------- d-----w- C:\Users\ROB\AppData\Local\Deployment

2013-06-09 20:28:57 -------- d-----w- C:\Users\ROB\AppData\Local\Apps

2013-06-09 20:02:16 433752 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\symnets.sys

2013-06-09 20:02:16 23448 ----a-r- C:\Windows\System32\drivers\NISx64\1404000.028\symelam.sys

2013-06-09 20:02:16 1139800 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\symefa64.sys

2013-06-09 20:02:15 796760 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\srtsp64.sys

2013-06-09 20:02:15 493656 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\symds64.sys

2013-06-09 20:02:15 36952 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\srtspx64.sys

2013-06-09 20:02:15 224416 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\ironx64.sys

2013-06-09 20:02:15 169048 ----a-w- C:\Windows\System32\drivers\NISx64\1404000.028\ccsetx64.sys

2013-06-09 20:02:12 -------- d-----w- C:\Windows\System32\drivers\NISx64\1404000.028

2013-06-09 18:59:59 -------- d-----w- C:\ProgramData\NortonInstaller

2013-06-09 18:59:59 -------- d-----w- C:\Program Files (x86)\NortonInstaller

2013-06-09 18:56:37 -------- d-----w- C:\ProgramData\Norton

2013-06-09 18:48:54 -------- d-----w- C:\Windows\System32\SPReview

2013-06-09 18:43:34 2560 ----a-w- C:\Windows\System32\drivers\en-US\rdpwd.sys.mui

2013-06-09 18:43:33 3072 ----a-w- C:\Windows\System32\drivers\en-US\tsusbflt.sys.mui

2013-06-09 18:43:29 6144 ----a-w- C:\Windows\System32\drivers\en-US\IPMIDrv.sys.mui

2013-06-09 18:43:29 4608 ----a-w- C:\Windows\System32\drivers\en-US\kbdclass.sys.mui

2013-06-09 18:33:20 -------- d-----w- C:\Windows\System32\EventProviders

2013-06-09 18:30:18 -------- d-----w- C:\ProgramData\EPSON

2013-06-09 18:30:18 -------- d-----w- C:\Program Files\Common Files\EPSON

2013-06-09 18:25:46 -------- d-----w- C:\Program Files\Boot Camp

2013-06-09 18:25:39 31080 ----a-w- C:\Windows\System32\nvhdap64.dll

2013-06-09 18:25:39 189288 ----a-w- C:\Windows\System32\drivers\nvhda64v.sys

2013-06-09 18:25:39 1472360 ----a-w- C:\Windows\System32\nvhdagenco6420103.dll

2013-06-09 18:25:29 59872 ----a-w- C:\Windows\SysWow64\CSVer.dll

2013-06-09 18:25:17 -------- d-----w- C:\Intel

2013-06-09 18:23:54 95584 ----a-w- C:\Windows\System32\bcmwlcoi.dll

2013-06-09 18:23:54 4884072 ----a-w- C:\Windows\System32\drivers\BCMWL664.SYS

2013-06-09 18:23:54 3906448 ----a-w- C:\Windows\System32\bcmihvsrv64.dll

2013-06-09 18:23:54 3572112 ----a-w- C:\Windows\System32\bcmihvui64.dll

2013-06-09 18:23:30 29696 ----a-w- C:\Windows\System32\drivers\KeyMagic.sys

2013-06-09 18:23:00 -------- d-----w- C:\Program Files (x86)\NVIDIA Corporation

2013-06-09 18:20:17 -------- d-sh--w- C:\Windows\Installer

2013-06-09 18:20:09 2622464 ----a-w- C:\Windows\System32\wucltux.dll

2013-06-09 18:20:07 99840 ----a-w- C:\Windows\System32\wudriver.dll

2013-06-09 18:20:06 36864 ----a-w- C:\Windows\System32\wuapp.exe

2013-06-09 18:20:06 186752 ----a-w- C:\Windows\System32\wuwebv.dll

.

==================== Find3M ====================

.

2013-06-09 21:34:58 9728 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll

2013-06-09 19:00:14 177312 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS

2013-06-09 18:47:21 175616 ----a-w- C:\Windows\System32\msclmd.dll

2013-06-09 18:47:21 152576 ----a-w- C:\Windows\SysWow64\msclmd.dll

2013-05-17 01:25:57 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll

2013-05-17 01:25:27 2877440 ----a-w- C:\Windows\SysWow64\jscript9.dll

2013-05-17 01:25:26 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll

2013-05-17 01:25:26 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll

2013-05-17 00:59:03 2241024 ----a-w- C:\Windows\System32\wininet.dll

2013-05-17 00:58:10 3958784 ----a-w- C:\Windows\System32\jscript9.dll

2013-05-17 00:58:08 67072 ----a-w- C:\Windows\System32\iesetup.dll

2013-05-17 00:58:08 136704 ----a-w- C:\Windows\System32\iesysprep.dll

2013-05-14 13:14:01 2706432 ----a-w- C:\Windows\System32\mshtml.tlb

2013-05-14 12:23:25 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe

2013-05-14 09:23:31 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb

2013-05-14 08:40:13 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe

2013-05-13 05:51:01 184320 ----a-w- C:\Windows\System32\cryptsvc.dll

2013-05-13 05:51:00 1464320 ----a-w- C:\Windows\System32\crypt32.dll

2013-05-13 05:51:00 139776 ----a-w- C:\Windows\System32\cryptnet.dll

2013-05-13 05:50:40 52224 ----a-w- C:\Windows\System32\certenc.dll

2013-05-13 04:45:55 140288 ----a-w- C:\Windows\SysWow64\cryptsvc.dll

2013-05-13 04:45:55 1160192 ----a-w- C:\Windows\SysWow64\crypt32.dll

2013-05-13 04:45:55 103936 ----a-w- C:\Windows\SysWow64\cryptnet.dll

2013-05-13 03:43:55 1192448 ----a-w- C:\Windows\System32\certutil.exe

2013-05-13 03:08:10 903168 ----a-w- C:\Windows\SysWow64\certutil.exe

2013-05-13 03:08:06 43008 ----a-w- C:\Windows\SysWow64\certenc.dll

2013-05-10 05:49:27 30720 ----a-w- C:\Windows\System32\cryptdlg.dll

2013-05-10 03:20:54 24576 ----a-w- C:\Windows\SysWow64\cryptdlg.dll

2013-05-08 06:39:01 1910632 ----a-w- C:\Windows\System32\drivers\tcpip.sys

2013-05-08 06:10:12 770384 ----a-w- C:\Windows\SysWow64\msvcr100.dll

2013-05-08 06:10:12 421200 ----a-w- C:\Windows\SysWow64\msvcp100.dll

2013-04-26 05:51:36 751104 ----a-w- C:\Windows\System32\win32spl.dll

2013-04-26 04:55:21 492544 ----a-w- C:\Windows\SysWow64\win32spl.dll

2013-04-25 23:30:32 1505280 ----a-w- C:\Windows\SysWow64\d3d11.dll

2013-04-17 07:02:06 1230336 ----a-w- C:\Windows\SysWow64\WindowsCodecs.dll

2013-04-17 06:24:46 1424384 ----a-w- C:\Windows\System32\WindowsCodecs.dll

2013-04-13 05:49:23 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll

2013-04-13 05:49:19 350208 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll

2013-04-13 05:49:19 308736 ----a-w- C:\Windows\apppatch\AppPatch64\AcGenral.dll

2013-04-13 05:49:19 111104 ----a-w- C:\Windows\apppatch\AppPatch64\acspecfc.dll

2013-04-13 04:45:16 474624 ----a-w- C:\Windows\apppatch\AcSpecfc.dll

2013-04-13 04:45:15 2176512 ----a-w- C:\Windows\apppatch\AcGenral.dll

2013-04-12 14:45:08 1656680 ----a-w- C:\Windows\System32\drivers\ntfs.sys

2013-04-10 06:01:54 265064 ----a-w- C:\Windows\System32\drivers\dxgmms1.sys

2013-04-10 06:01:53 983400 ----a-w- C:\Windows\System32\drivers\dxgkrnl.sys

2013-04-10 03:30:50 3153920 ----a-w- C:\Windows\System32\win32k.sys

2013-03-31 22:52:16 1887232 ----a-w- C:\Windows\System32\d3d11.dll

2013-03-19 05:53:58 48640 ----a-w- C:\Windows\System32\wwanprotdim.dll

2013-03-19 05:53:58 230400 ----a-w- C:\Windows\System32\wwansvc.dll

2013-03-19 05:46:56 43520 ----a-w- C:\Windows\System32\csrsrv.dll

2013-03-19 05:04:13 3968856 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe

2013-03-19 05:04:10 3913560 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe

2013-03-19 04:47:50 6656 ----a-w- C:\Windows\SysWow64\apisetschema.dll

2013-03-19 03:06:33 112640 ----a-w- C:\Windows\System32\smss.exe

.

============= FINISH: 18:37:08.78 ===============

Attach.txt

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Professional

Boot Device: \Device\HarddiskVolume4

Install Date: 09/06/2013 19:19:49

System Uptime: 14/06/2013 18:25:02 (0 hours ago)

.

Motherboard: Apple Inc. | | Mac-F22589C8

Processor: Intel® Core i7 CPU M 620 @ 2.67GHz | U2E1 | 2102/133mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 119 GiB total, 79.077 GiB free.

D: is CDROM (UDF)

E: is FIXED (HFS) - 357 GiB total, 325.889 GiB free.

G: is Removable

H: is Removable

.

==== Disabled Device Manager Items =============

.

Class GUID:

Description: EPSON Scanner

Device ID: USB\VID_04B8&PID_088F&MI_00\9&20320B13&0&0000

Manufacturer:

Name: EPSON Scanner

PNP Device ID: USB\VID_04B8&PID_088F&MI_00\9&20320B13&0&0000

Service:

.

==== System Restore Points ===================

.

RP6: 09/06/2013 19:37:49 - Windows 7 Service Pack 1

RP7: 09/06/2013 21:37:04 - Installed 7-Zip 9.20 (x64 edition)

RP8: 09/06/2013 21:54:46 - Installed Renesas Electronics USB 3.0 Host Controller Driver

RP9: 09/06/2013 22:11:25 - Device Driver Package Install: TASCAM Universal Serial Bus controllers

RP10: 09/06/2013 22:11:35 - Device Driver Package Install: TASCAM Sound, video and game controllers

RP11: 09/06/2013 22:11:46 - Device Driver Package Install: TASCAM Sound, video and game controllers

RP12: 09/06/2013 22:27:22 - Device Driver Package Install: EPSON Printers

RP13: 09/06/2013 22:34:28 - Windows Modules Installer

RP14: 13/06/2013 00:39:12 - Removed TuneUp Utilities 2013

RP15: 13/06/2013 00:39:31 - Removed TuneUp Utilities Language Pack (en-GB)

RP16: 13/06/2013 23:27:13 - Windows Update

RP17: 14/06/2013 01:21:01 - Removed TuneUp Utilities 2013

RP18: 14/06/2013 01:21:19 - Removed TuneUp Utilities Language Pack (en-GB)

RP19: 14/06/2013 02:15:10 - Windows Update

.

==== Installed Programs ======================

.

7-Zip 9.20 (x64 edition)

Apple Software Update

Beyond Compare Version 3.3.7

Bonjour

Boot Camp Services

EaseUS Partition Master 9.2.2

EPSON BX635FWD Series Printer Uninstall

Google Chrome

Google Update Helper

ImgBurn

LaCie Network Assistant 1.5.15.72

Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319

Mozilla Firefox 21.0 (x86 en-US)

Mozilla Maintenance Service

MPC-HC 1.6.7.7114 (9eb64ec) (64-bit)

Norton Internet Security

NVIDIA 3D Vision Driver 306.37

NVIDIA Control Panel 306.37

NVIDIA Graphics Driver 306.37

NVIDIA Install Application

NVIDIA Stereoscopic 3D Driver

NVIDIA Update 1.10.8

NVIDIA Update Components

Realtek High Definition Audio Driver

Renesas Electronics USB 3.0 Host Controller Driver

US-122 MKII / US-144 MKII

Windows Driver Package - Apple Inc. (AppleUSBEthernet) Net (02/01/2008 3.10.3.10)

Windows Driver Package - Apple Inc. Apple Bluetooth (03/01/2010 3.0.0.5)

Windows Driver Package - Apple Inc. Apple Display (01/23/2009 3.0.0.0)

Windows Driver Package - Apple Inc. Apple IR Receiver (02/21/2008 2.0.4.0)

Windows Driver Package - Apple Inc. Apple Keyboard (10/29/2012 5.0.3.0)

Windows Driver Package - Apple Inc. Apple Multitouch (09/11/2012 4.0.3.0)

Windows Driver Package - Apple Inc. Apple Multitouch Mouse (09/11/2012 4.0.3.0)

Windows Driver Package - Apple Inc. Apple ODD (05/17/2010 3.1.0.0)

Windows Driver Package - Apple Inc. Apple System Device (08/28/2012 5.0.0.0)

Windows Driver Package - Apple Inc. Apple Wireless Mouse (06/01/2011 4.0.0.1)

Windows Driver Package - Apple Inc. Apple Wireless Trackpad (10/29/2011 5.0.0.0)

Windows Driver Package - Atheros Communications Inc. (athr) Net (11/13/2010 9.2.0.113)

Windows Driver Package - Broadcom (b57nd60a) Net (09/04/2012 15.4.0.17)

Windows Driver Package - Broadcom (B57ports) Net (06/16/2009 1.0.0.1)

Windows Driver Package - Broadcom (BCM43XX) Net (11/13/2012 5.106.199.1)

Windows Driver Package - Broadcom Corporation (bScsiSDa) SDHost (08/14/2012 1.0.0.243)

Windows Driver Package - Cirrus Logic, Inc. (CirrusFilter) MEDIA (11/09/2012 6.6001.1.38)

Windows Driver Package - Intel (e1express) Net (03/26/2010 9.13.41.0)

Windows Driver Package - Intel (e1kexpress) Net (04/12/2010 11.6.92.0)

Windows Driver Package - Intel (e1qexpress) Net (12/04/2009 11.4.7.0)

Windows Driver Package - Intel (e1rexpress) Net (01/07/2010 11.4.16.0)

Windows Driver Package - Intel (e1yexpress) Net (04/07/2010 10.1.9.0)

Windows Driver Package - Intel System (07/20/2007 1.2.76.0)

Windows Driver Package - Marvell (yukonx64) Net (12/06/2007 10.51.1.3)

Windows Driver Package - NVIDIA Corporation (NVHDA) MEDIA (07/03/2012 1.3.18.0)

.

==== Event Viewer Messages From Past Week ========

.

14/06/2013 16:54:19, Error: BTHUSB [17] - The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

14/06/2013 01:14:23, Error: Service Control Manager [7023] -

13/06/2013 23:30:04, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Update for Windows 7 for x64-based Systems (KB2732500).

13/06/2013 23:30:04, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Security Update for Windows 7 for x64-based Systems (KB2813430).

13/06/2013 23:30:04, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Security Update for Windows 7 for x64-based Systems (KB2813170).

13/06/2013 23:30:04, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Security Update for Windows 7 for x64-based Systems (KB2660649).

12/06/2013 21:48:34, Error: ACPI [13] - : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

10/06/2013 19:09:11, Error: Service Control Manager [7043] - The Windows Update service did not shut down properly after receiving a preshutdown control.

09/06/2013 22:55:47, Error: Service Control Manager [7023] - The Windows Update service terminated with the following error: %%-2147467243

09/06/2013 22:38:22, Error: Service Control Manager [7034] - The NVIDIA Update Service Daemon service terminated unexpectedly. It has done this 1 time(s).

09/06/2013 22:38:22, Error: Service Control Manager [7031] - The Norton Internet Security service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

09/06/2013 22:38:21, Error: Service Control Manager [7034] - The Bonjour Service service terminated unexpectedly. It has done this 1 time(s).

09/06/2013 22:38:20, Error: Service Control Manager [7034] - The NVIDIA Stereoscopic 3D Driver Service service terminated unexpectedly. It has done this 1 time(s).

09/06/2013 21:11:37, Error: Microsoft-Windows-HAL [12] - The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.

09/06/2013 20:51:32, Error: Service Control Manager [7023] - The Superfetch service terminated with the following error: The service has not been started.

09/06/2013 19:52:47, Error: Microsoft-Windows-DistributedCOM [10016] - The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {D63AA156-D534-4BAC-9BF1-55359CF5EC30} and APPID {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E} to the user W7MAC\UpdatusUser SID (S-1-5-21-3120564896-2412673836-802271082-1003) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

09/06/2013 19:34:10, Error: Microsoft-Windows-Service Pack Installer [8] - Service Pack installation failed with error code 0x80070bc9.

09/06/2013 19:16:01, Error: Service Control Manager [7023] - The Windows Time service terminated with the following error: The system cannot find the file specified.

09/06/2013 18:13:35, Error: Server [2505] - The server could not bind to the transport \Device\NetBT_Tcpip_{C4F68401-D486-4D95-8A25-BA949DBCE48B} because another computer on the network has the same name. The server could not start.

.

==== End Of File ===========================

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Hello arjaydavis

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!


  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

    [*]Please do not attach logs or use code boxes, just copy and paste the text.

    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.

    [*]Please read every post completely before doing anything.

    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

    [*]Please provide feedback about your experience as we go.

    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.

Gringo

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Hi Gringo, thank you for responding - I really appreciate your help and hope that our postings here help others.

I have carried out your instructions and have pasted in the log output you requested below.

But please note:

- I removed the unwanted toolbars using the browsers' standard tools to do so and installed the AVG PC tune up program via the standard uninstall method (all this before I considered engaging in discussions with yourselve). More detail about my actions here: http://forums.malwarebytes.org/index.php?showtopic=127717&hl=&fromsearch=1

- that before I received your response (at the time I wasn't sure when I would get a response and so decided to help myself further, sorry) I ran MalwareBytesPro to scan my machine and a log was produced mbam-log-2013-06-15 (01-10-35)

So I paste in the following logs here in this order:

  1. mbam-log-2013-06-15 (01-10-35)
  2. AdwCleaner[s1].txt (which you asked for)
  3. JRT.txt (which you asked for)

Also, you asked how the machine was running (thank you), yes it is running fine -after I had removed the toolbars and search engine (conduit) things were normal from that point but my concerns were underlying issues so am pleased to have your support and guidance about removing anything else installed. The machine continues to run fine following the instructions you gave me to run the adware and junkware removal tools. Thank you.

The log out put as stated is as followss

mbam-log-2013-06-15 (01-10-35).txt

Malwarebytes Anti-Malware (PRO) 1.75.0.1300

www.malwarebytes.org

Database version: v2013.06.14.08

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 10.0.9200.16614

ROB :: W7MAC [administrator]

Protection: Enabled

15/06/2013 01:10:35

mbam-log-2013-06-15 (01-10-35).txt

Scan type: Full scan (C:\|E:\|)

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 644507

Time elapsed: 38 minute(s), 59 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

AdwCleaner[s1].txt

# AdwCleaner v2.303 - Logfile created 06/15/2013 at 21:57:47

# Updated 08/06/2013 by Xplode

# Operating system : Windows 7 Professional Service Pack 1 (64 bits)

# User : ROB - W7MAC

# Boot Mode : Normal

# Running from : C:\Users\ROB\Downloads\AdwCleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

File Deleted : C:\END

File Deleted : C:\Users\ROB\AppData\Roaming\Mozilla\Firefox\Profiles\dso9cgom.default\searchplugins\Conduit.xml

Folder Deleted : C:\Users\ROB\AppData\Local\Conduit

Folder Deleted : C:\Users\ROB\AppData\Local\Temp\Conduit

Folder Deleted : C:\Users\ROB\AppData\LocalLow\Conduit

Folder Deleted : C:\Users\ROB\AppData\Roaming\OpenCandy

***** [Registry] *****

Key Deleted : HKCU\Software\AppDataLow\Software\Conduit

Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes

Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar

Key Deleted : HKCU\Software\Conduit

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2998365

Key Deleted : HKLM\Software\Conduit

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}

***** [internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16611

[OK] Registry is clean.

-\\ Mozilla Firefox v21.0 (en-US)

File : C:\Users\ROB\AppData\Roaming\Mozilla\Firefox\Profiles\dso9cgom.default\prefs.js

Deleted : user_pref("CT2998365_Firefox.csv", "[{\"from\":\"Abs Layer\",\"action\":\"loading toolbar\",\"time\"[...]

Deleted : user_pref("Smartbar.ConduitHomepagesList", "");

Deleted : user_pref("Smartbar.ConduitSearchEngineList", "Trustworthy Customized Web Search");

Deleted : user_pref("Smartbar.ConduitSearchUrlList", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2998365[...]

Deleted : user_pref("Smartbar.SearchFromAddressBarSavedUrl", "");

Deleted : user_pref("Smartbar.keywordURLSelectedCTID", "CT2998365");

Deleted : user_pref("browser.search.defaultthis.engineName", "Trustworthy Customized Web Search");

Deleted : user_pref("browser.search.defaulturl", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2998365&CUI[...]

Deleted : user_pref("browser.search.selectedEngine", "Trustworthy Customized Web Search");

Deleted : user_pref("keyword.URL", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2998365&SearchSource=2&CU[...]

Deleted : user_pref("smartbar.addressBarOwnerCTID", "CT2998365");

Deleted : user_pref("smartbar.defaultSearchOwnerCTID", "CT2998365");

Deleted : user_pref("smartbar.homePageOwnerCTID", "CT2998365");

Deleted : user_pref("smartbar.machineId", "OQ8OOG+O/7C2L+WJXGFTS56U3QSI6FEKPFHB8CX0PSPCXQ3P+0ECN2/WLKCIUY+YJQH[...]

-\\ Google Chrome v27.0.1453.110

File : C:\Users\ROB\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[s1].txt - [2817 octets] - [15/06/2013 21:57:47]

########## EOF - C:\AdwCleaner[s1].txt - [2877 octets] ##########

JRT.txt

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 4.9.4 (05.06.2013:1)

OS: Windows 7 Professional x64

Ran by ROB on 15/06/2013 at 22:02:13.86

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{83775B1C-C77D-4DFD-8CF4-60302E81C4BF}

~~~ Files

Successfully deleted: [File] C:\eula.1028.txt

Successfully deleted: [File] C:\eula.1031.txt

Successfully deleted: [File] C:\eula.1033.txt

Successfully deleted: [File] C:\eula.1036.txt

Successfully deleted: [File] C:\eula.1040.txt

Successfully deleted: [File] C:\eula.1041.txt

Successfully deleted: [File] C:\eula.1042.txt

Successfully deleted: [File] C:\eula.2052.txt

Successfully deleted: [File] C:\install.res.1028.dll

Successfully deleted: [File] C:\install.res.1031.dll

Successfully deleted: [File] C:\install.res.1033.dll

Successfully deleted: [File] C:\install.res.1036.dll

Successfully deleted: [File] C:\install.res.1040.dll

Successfully deleted: [File] C:\install.res.1041.dll

Successfully deleted: [File] C:\install.res.1042.dll

Successfully deleted: [File] C:\install.res.2052.dll

Successfully deleted: [File] C:\install.res.3082.dll

~~~ Folders

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on 15/06/2013 at 22:09:31.91

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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Correction on my previous post - I said:

I removed the unwanted toolbars using the browsers' standard tools to do so and installed the AVG PC tune up program via the standard uninstall method (all this before I considered engaging in discussions with yourselve). More detail about my actions here

It should read: "....and UNinstalled the AVG PC tune up program via the standard uninstall method..." and "yourselves" instead of "yourselve" :) Thanks again for your help so far :)

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Hello arjaydavis

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

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Hi Gringo, thanks for your further follow up:

You asked if I had any problems. I have had no problems, things seem fine.

You asked: How is the computer doing now? Answer: still fine.

Here is the combofix.exe log:

ComboFix 13-06-15.01 - ROB 16/06/2013 21:24:02.1.4 - x64

Microsoft Windows 7 Professional 6.1.7601.1.1252.44.1033.18.8118.6075 [GMT 1:00]

Running from: c:\users\ROB\Downloads\ComboFix.exe

AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

.

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

.

C:\install.exe

K:\Autorun.inf

.

.

((((((((((((((((((((((((( Files Created from 2013-05-16 to 2013-06-16 )))))))))))))))))))))))))))))))

.

.

2013-06-16 20:28 . 2013-06-16 20:28 -------- d-----w- c:\users\Default\AppData\Local\temp

2013-06-16 09:48 . 2013-06-16 09:48 -------- d-----w- c:\program files (x86)\Microsoft.NET

2013-06-16 03:16 . 2013-06-16 08:25 -------- d---a-w- C:\.fseventsd

2013-06-15 21:02 . 2013-06-15 21:02 -------- d-----w- c:\windows\ERUNT

2013-06-15 21:01 . 2013-06-16 08:32 -------- d-----w- C:\JRT

2013-06-15 00:05 . 2013-06-15 00:05 -------- d-----w- c:\programdata\Malwarebytes

2013-06-15 00:05 . 2013-06-15 00:06 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware

2013-06-15 00:05 . 2013-04-04 13:50 25928 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-06-14 17:57 . 2013-06-14 17:57 -------- d-----w- c:\windows\SysWow64\Wat

2013-06-14 17:57 . 2013-06-14 17:57 -------- d-----w- c:\windows\system32\Wat

2013-06-14 00:19 . 2013-04-11 13:10 2498216 ----a-w- c:\windows\SysWow64\BootMan.exe

2013-06-14 00:19 . 2013-03-28 18:02 3376640 ----a-w- c:\windows\system32\BootMan.exe

2013-06-14 00:19 . 2013-03-07 08:49 9160 ----a-w- c:\windows\SysWow64\EuGdiDrv.sys

2013-06-14 00:19 . 2013-03-07 08:49 87112 ----a-w- c:\windows\SysWow64\setupempdrv03.exe

2013-06-14 00:19 . 2013-03-07 08:49 13896 ----a-w- c:\windows\SysWow64\epmntdrv.sys

2013-06-14 00:19 . 2013-03-07 08:49 9800 ----a-w- c:\windows\system32\EuGdiDrv.sys

2013-06-14 00:19 . 2013-03-07 08:49 17480 ----a-w- c:\windows\system32\epmntdrv.sys

2013-06-14 00:19 . 2013-03-07 08:49 100936 ----a-w- c:\windows\system32\setupempdrvx64.exe

2013-06-14 00:19 . 2013-03-07 08:49 16256 ----a-w- c:\windows\system32\EuEpmGdi.dll

2013-06-14 00:19 . 2013-03-07 08:49 19840 ----a-w- c:\windows\SysWow64\EuEpmGdi.dll

2013-06-14 00:19 . 2013-06-14 00:19 -------- d-----w- c:\program files (x86)\EaseUS

2013-06-13 22:44 . 2012-07-26 04:47 2560 ----a-w- c:\windows\system32\drivers\en-US\wdf01000.sys.mui

2013-06-13 22:44 . 2012-07-26 04:55 785512 ----a-w- c:\windows\system32\drivers\Wdf01000.sys

2013-06-13 22:44 . 2012-07-26 04:55 54376 ----a-w- c:\windows\system32\drivers\WdfLdr.sys

2013-06-13 22:44 . 2012-07-26 02:36 9728 ----a-w- c:\windows\system32\Wdfres.dll

2013-06-13 22:40 . 2010-02-23 08:16 294912 ----a-w- c:\windows\system32\browserchoice.exe

2013-06-13 22:32 . 2012-12-16 17:11 46080 ----a-w- c:\windows\system32\atmlib.dll

2013-06-13 22:32 . 2012-12-16 14:13 34304 ----a-w- c:\windows\SysWow64\atmlib.dll

2013-06-13 22:32 . 2010-09-30 10:41 100864 ----a-w- c:\windows\system32\fontsub.dll

2013-06-13 22:32 . 2010-09-30 06:47 70656 ----a-w- c:\windows\SysWow64\fontsub.dll

2013-06-13 22:32 . 2012-12-16 14:45 367616 ----a-w- c:\windows\system32\atmfd.dll

2013-06-13 22:32 . 2012-12-16 14:13 295424 ----a-w- c:\windows\SysWow64\atmfd.dll

2013-06-13 22:32 . 2012-07-26 03:08 229888 ----a-w- c:\windows\system32\WUDFHost.exe

2013-06-13 22:32 . 2012-07-26 03:08 84992 ----a-w- c:\windows\system32\WUDFSvc.dll

2013-06-13 22:32 . 2012-07-26 03:08 45056 ----a-w- c:\windows\system32\WUDFCoinstaller.dll

2013-06-13 22:32 . 2012-07-26 03:08 194048 ----a-w- c:\windows\system32\WUDFPlatform.dll

2013-06-13 22:32 . 2012-07-26 02:26 87040 ----a-w- c:\windows\system32\drivers\WUDFPf.sys

2013-06-13 22:32 . 2012-07-26 02:26 198656 ----a-w- c:\windows\system32\drivers\WUDFRd.sys

2013-06-13 22:32 . 2012-07-26 03:08 744448 ----a-w- c:\windows\system32\WUDFx.dll

2013-06-13 22:30 . 2012-03-01 06:46 23408 ----a-w- c:\windows\system32\drivers\fs_rec.sys

2013-06-13 22:30 . 2012-03-01 06:33 81408 ----a-w- c:\windows\system32\imagehlp.dll

2013-06-13 22:30 . 2012-03-01 06:28 5120 ----a-w- c:\windows\system32\wmi.dll

2013-06-13 22:30 . 2012-03-01 05:33 159232 ----a-w- c:\windows\SysWow64\imagehlp.dll

2013-06-13 22:30 . 2012-03-01 05:29 5120 ----a-w- c:\windows\SysWow64\wmi.dll

2013-06-12 23:37 . 2013-06-12 23:37 -------- d-----w- c:\programdata\TuneUp Software

2013-06-12 23:37 . 2013-06-12 23:37 -------- d-sh--w- c:\programdata\{C4ABDBC8-1C81-42C9-BFFC-4A68511E9E4F}

2013-06-12 23:37 . 2013-06-12 23:37 -------- d--h--w- c:\programdata\Common Files

2013-06-12 22:02 . 2013-03-19 06:04 5550424 ----a-w- c:\windows\system32\ntoskrnl.exe

2013-06-12 22:01 . 2011-07-09 02:46 288768 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys

2013-06-12 21:55 . 2012-08-24 18:05 220160 ----a-w- c:\windows\system32\wintrust.dll

2013-06-12 21:54 . 2011-05-03 05:29 976896 ----a-w- c:\windows\system32\inetcomm.dll

2013-06-12 20:58 . 2011-11-19 14:58 77312 ----a-w- c:\windows\system32\packager.dll

2013-06-12 20:58 . 2011-11-19 14:01 67072 ----a-w- c:\windows\SysWow64\packager.dll

2013-06-11 20:13 . 2013-06-16 08:24 -------- d---a-w- C:\.Trashes

2013-06-10 02:35 . 2012-12-11 10:23 20480 ----a-w- c:\windows\system32\drivers\AppleBtBc.sys

2013-06-10 02:35 . 2012-12-11 10:23 1919968 ----a-w- c:\windows\system32\WdfCoInstaller01005.dll

2013-06-10 02:11 . 2013-06-09 18:19 -------- d-----w- c:\windows\Panther

2013-06-10 02:11 . 2013-06-09 18:51 -------- d-----w- C:\Boot

2013-06-09 21:37 . 2013-02-17 00:40 28672 ----a-w- c:\windows\system32\IEUDINIT.EXE

2013-06-09 21:37 . 2013-06-09 21:37 -------- d--h--w- c:\windows\msdownld.tmp

2013-06-09 21:35 . 2013-06-09 21:35 68608 ----a-w- c:\windows\system32\taskhost.exe

2013-06-09 21:27 . 2007-04-10 00:06 10752 ----a-w- c:\windows\system32\E_GCINST.DLL

2013-06-09 21:27 . 2011-04-20 02:03 120320 ----a-w- c:\windows\system32\E_YLMHVE.DLL

2013-06-09 21:27 . 2011-03-15 02:03 83968 ----a-w- c:\windows\system32\E_YD4BHVE.DLL

2013-06-09 21:11 . 2013-06-09 21:11 -------- d-----w- c:\windows\usb-audio.deTascam

2013-06-09 21:11 . 2011-04-28 20:18 53080 ----a-w- c:\windows\system32\drivers\tscusb2a.sys

2013-06-09 21:11 . 2011-04-28 20:18 31576 ----a-w- c:\windows\system32\drivers\tscusb2m.sys

2013-06-09 21:11 . 2011-04-28 20:18 419160 ----a-w- c:\windows\system32\drivers\tascusb2.sys

2013-06-09 21:11 . 2011-04-28 20:17 205656 ------w- c:\windows\system32\US-122_MKII_US-144_MKII.CPL

2013-06-09 20:43 . 2013-06-09 20:43 -------- d-----w- c:\program files (x86)\Common Files\Symantec Shared

2013-06-09 20:43 . 2013-06-09 20:43 -------- d-----w- c:\program files\Bonjour

2013-06-09 20:43 . 2013-06-09 20:43 -------- d-----w- c:\program files (x86)\Bonjour

2013-06-09 20:43 . 2013-06-09 20:43 -------- d-----w- c:\program files\LaCie

2013-06-09 20:40 . 2013-06-09 20:40 -------- d-----w- c:\program files (x86)\Beyond Compare 3

2013-06-09 20:39 . 2013-06-09 20:39 -------- d-----w- c:\program files (x86)\Mozilla Maintenance Service

2013-06-09 20:37 . 2013-06-09 20:37 -------- d-----w- c:\program files (x86)\ImgBurn

2013-06-09 20:37 . 2013-06-09 20:37 -------- d-----w- c:\program files\7-Zip

2013-06-09 20:36 . 2013-06-13 23:32 -------- d-----w- c:\program files\MPC-HC

2013-06-09 20:30 . 2013-06-09 20:31 -------- d-----w- c:\program files (x86)\Google

2013-06-09 19:00 . 2013-06-09 19:00 177312 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.SYS

2013-06-09 19:00 . 2013-06-09 19:00 -------- d-----w- c:\program files\Symantec

2013-06-09 19:00 . 2013-06-09 19:00 -------- d-----w- c:\program files\Common Files\Symantec Shared

2013-06-09 19:00 . 2013-06-09 20:02 -------- d-----w- c:\windows\system32\drivers\NISx64

2013-06-09 19:00 . 2013-06-09 19:00 -------- d-----w- c:\program files (x86)\Norton Internet Security

2013-06-09 18:59 . 2013-06-09 18:59 -------- d-----w- c:\program files (x86)\NortonInstaller

2013-06-09 18:56 . 2013-06-14 01:10 -------- d-----w- c:\programdata\Norton

2013-06-09 18:48 . 2013-06-09 18:48 -------- d-----w- c:\windows\system32\SPReview

2013-06-09 18:43 . 2010-11-20 04:01 2560 ----a-w- c:\windows\system32\drivers\en-US\rdpwd.sys.mui

2013-06-09 18:43 . 2010-11-20 03:57 3072 ----a-w- c:\windows\system32\drivers\en-US\tsusbflt.sys.mui

2013-06-09 18:43 . 2010-11-20 04:11 6144 ----a-w- c:\windows\system32\drivers\en-US\IPMIDrv.sys.mui

2013-06-09 18:43 . 2010-11-20 04:10 4608 ----a-w- c:\windows\system32\drivers\en-US\kbdclass.sys.mui

2013-06-09 18:33 . 2013-06-09 18:33 -------- d-----w- c:\windows\system32\EventProviders

2013-06-09 18:30 . 2013-06-09 21:26 -------- d-----w- c:\programdata\EPSON

2013-06-09 18:30 . 2013-06-09 18:30 -------- d-----w- c:\program files\Common Files\EPSON

2013-06-09 18:25 . 2013-06-09 18:25 -------- d-----w- c:\program files\Boot Camp

2013-06-09 18:25 . 2012-08-16 00:53 31080 ----a-w- c:\windows\system32\nvhdap64.dll

2013-06-09 18:25 . 2012-08-16 00:53 189288 ----a-w- c:\windows\system32\drivers\nvhda64v.sys

2013-06-09 18:25 . 2012-08-16 00:53 1472360 ----a-w- c:\windows\system32\nvhdagenco6420103.dll

2013-06-09 18:25 . 2013-06-09 18:25 -------- d-----w- c:\program files (x86)\Intel

2013-06-09 18:25 . 2013-01-02 20:22 59872 ----a-w- c:\windows\SysWow64\CSVer.dll

2013-06-09 18:25 . 2013-06-09 18:25 -------- d-----w- C:\Intel

2013-06-09 18:23 . 2012-12-10 16:27 95584 ----a-w- c:\windows\system32\bcmwlcoi.dll

2013-06-09 18:23 . 2012-12-10 16:27 4884072 ----a-w- c:\windows\system32\drivers\BCMWL664.SYS

2013-06-09 18:23 . 2012-12-10 16:27 3572112 ----a-w- c:\windows\system32\bcmihvui64.dll

2013-06-09 18:23 . 2012-12-10 16:27 3906448 ----a-w- c:\windows\system32\bcmihvsrv64.dll

2013-06-09 18:23 . 2013-06-09 18:23 -------- d-----w- c:\program files\DIFX

2013-06-09 18:23 . 2012-12-10 16:23 29696 ----a-w- c:\windows\system32\drivers\KeyMagic.sys

2013-06-09 18:23 . 2013-06-09 21:43 -------- d-----w- c:\users\UpdatusUser

2013-06-09 18:23 . 2013-06-16 13:41 -------- d-----w- c:\programdata\NVIDIA

2013-06-09 18:23 . 2013-06-09 18:23 -------- d-----w- c:\program files (x86)\NVIDIA Corporation

2013-06-09 18:20 . 2013-06-16 09:49 -------- d-sh--w- c:\windows\Installer

2013-06-09 18:20 . 2012-06-02 22:19 2428952 ----a-w- c:\windows\system32\wuaueng.dll

2013-06-09 18:20 . 2012-06-02 22:19 57880 ----a-w- c:\windows\system32\wuauclt.exe

2013-06-09 18:20 . 2012-06-02 22:19 44056 ----a-w- c:\windows\system32\wups2.dll

2013-06-09 18:20 . 2012-06-02 22:15 2622464 ----a-w- c:\windows\system32\wucltux.dll

2013-06-09 18:20 . 2012-06-02 22:19 38424 ----a-w- c:\windows\system32\wups.dll

2013-06-09 18:20 . 2012-06-02 22:19 701976 ----a-w- c:\windows\system32\wuapi.dll

2013-06-09 18:20 . 2012-06-02 22:15 99840 ----a-w- c:\windows\system32\wudriver.dll

2013-06-09 18:20 . 2012-06-02 14:19 186752 ----a-w- c:\windows\system32\wuwebv.dll

2013-06-09 18:20 . 2012-06-02 14:15 36864 ----a-w- c:\windows\system32\wuapp.exe

2013-06-09 18:19 . 2013-06-13 23:33 -------- d-----w- c:\users\ROB

2013-06-09 18:19 . 2013-06-09 18:19 -------- d-----w- C:\Recovery

.

.

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2013-06-09 18:47 . 2009-07-14 02:36 175616 ----a-w- c:\windows\system32\msclmd.dll

2013-06-09 18:47 . 2009-07-14 02:36 152576 ----a-w- c:\windows\SysWow64\msclmd.dll

2013-05-08 06:10 . 2010-03-18 08:15 770384 ----a-w- c:\windows\SysWow64\msvcr100.dll

2013-05-08 06:10 . 2010-03-18 08:15 421200 ----a-w- c:\windows\SysWow64\msvcp100.dll

2013-04-13 05:49 . 2013-06-12 22:03 135168 ----a-w- c:\windows\apppatch\AppPatch64\AcXtrnal.dll

2013-04-13 05:49 . 2013-06-12 22:03 350208 ----a-w- c:\windows\apppatch\AppPatch64\AcLayers.dll

2013-04-13 05:49 . 2013-06-12 22:03 308736 ----a-w- c:\windows\apppatch\AppPatch64\AcGenral.dll

2013-04-13 05:49 . 2013-06-12 22:03 111104 ----a-w- c:\windows\apppatch\AppPatch64\acspecfc.dll

2013-04-13 04:45 . 2013-06-12 22:03 474624 ----a-w- c:\windows\apppatch\AcSpecfc.dll

2013-04-13 04:45 . 2013-06-12 22:03 2176512 ----a-w- c:\windows\apppatch\AcGenral.dll

.

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"LaCie Ethernet Agent Startup"="c:\program files\LaCie\Network Assistant\LaCie Network Assistant.exe" [2013-05-03 9891328]

"EPLTarget\P0000000000000000"="c:\windows\system32\spool\DRIVERS\x64\3\E_YATIHVE.EXE" [2012-07-12 241280]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]

"NUSB3MON"="c:\program files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe" [2011-09-16 115048]

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]

"ConsentPromptBehaviorAdmin"= 5 (0x5)

"ConsentPromptBehaviorUser"= 3 (0x3)

"EnableUIADesktopToggle"= 0 (0x0)

.

R2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]

R2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [x]

R3 epmntdrv;epmntdrv;c:\windows\system32\epmntdrv.sys;c:\windows\SYSNATIVE\epmntdrv.sys [x]

R3 EuGdiDrv;EuGdiDrv;c:\windows\system32\EuGdiDrv.sys;c:\windows\SYSNATIVE\EuGdiDrv.sys [x]

R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]

R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]

R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]

S0 AppleHFS;AppleHFS; [x]

S0 AppleMNT;AppleMNT; [x]

S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NISx64\1403010.016\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1403010.016\SYMDS64.SYS [x]

S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NISx64\1403010.016\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1403010.016\SYMEFA64.SYS [x]

S1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.1.22\Definitions\BASHDefs\20130531.001\BHDrvx64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.1.22\Definitions\BASHDefs\20130531.001\BHDrvx64.sys [x]

S1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\NISx64\1403010.016\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\NISx64\1403010.016\ccSetx64.sys [x]

S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.1.22\Definitions\IPSDefs\20130614.001\IDSvia64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.1.22\Definitions\IPSDefs\20130614.001\IDSvia64.sys [x]

S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NISx64\1403010.016\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1403010.016\Ironx64.SYS [x]

S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\system32\drivers\NISx64\1403010.016\SYMNETS.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1403010.016\SYMNETS.SYS [x]

S2 AppleOSSMgr;Apple OS Switch Manager;c:\windows\system32\AppleOSSMgr.exe;c:\windows\SYSNATIVE\AppleOSSMgr.exe [x]

S2 AppleTimeSrv;Apple Time Service;c:\windows\system32\AppleTimeSrv.exe;c:\windows\SYSNATIVE\AppleTimeSrv.exe [x]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]

S2 EPSON_PM_RPCV4_05;EPSON V3 Service4(05);c:\program files\Common Files\EPSON\EPW!3 SSRP\E_WT50RP.EXE;c:\program files\Common Files\EPSON\EPW!3 SSRP\E_WT50RP.EXE [x]

S2 KeyAgent;KeyAgent;c:\windows\system32\drivers\KeyAgent.sys;c:\windows\SYSNATIVE\drivers\KeyAgent.sys [x]

S2 MacHALDriver;Mac HAL;c:\windows\system32\drivers\MacHALDriver.sys;c:\windows\SYSNATIVE\drivers\MacHALDriver.sys [x]

S2 NIS;Norton Internet Security;c:\program files (x86)\Norton Internet Security\Engine\20.3.1.22\ccSvcHst.exe;c:\program files (x86)\Norton Internet Security\Engine\20.3.1.22\ccSvcHst.exe [x]

S2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\program files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe;c:\program files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [x]

S3 acpials;ALS Sensor Filter;c:\windows\system32\DRIVERS\acpials.sys;c:\windows\SYSNATIVE\DRIVERS\acpials.sys [x]

S3 AppleBtBc;Apple Broadcom Built-in Bluetooth;c:\windows\system32\DRIVERS\AppleBtBc.sys;c:\windows\SYSNATIVE\DRIVERS\AppleBtBc.sys [x]

S3 applemtm;Apple Multitouch Mouse;c:\windows\system32\DRIVERS\applemtm.sys;c:\windows\SYSNATIVE\DRIVERS\applemtm.sys [x]

S3 applemtp;Apple Multitouch;c:\windows\system32\DRIVERS\applemtp.sys;c:\windows\SYSNATIVE\DRIVERS\applemtp.sys [x]

S3 CirrusFilter;CS420xLowerFilter;c:\windows\system32\DRIVERS\CS420x64.sys;c:\windows\SYSNATIVE\DRIVERS\CS420x64.sys [x]

S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]

S3 IRRemoteFlt;IR Receiver Filter Driver;c:\windows\system32\DRIVERS\IRFilter.sys;c:\windows\SYSNATIVE\DRIVERS\IRFilter.sys [x]

S3 KeyMagic;USB Keyboard HID Filter;c:\windows\system32\DRIVERS\KeyMagic.sys;c:\windows\SYSNATIVE\DRIVERS\KeyMagic.sys [x]

S3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;c:\windows\system32\DRIVERS\nusb3hub.sys;c:\windows\SYSNATIVE\DRIVERS\nusb3hub.sys [x]

S3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;c:\windows\system32\DRIVERS\nusb3xhc.sys;c:\windows\SYSNATIVE\DRIVERS\nusb3xhc.sys [x]

S3 TASCAM_US122144;TASCAM USB 2.0 Audio Device driver;c:\windows\system32\Drivers\tascusb2.sys;c:\windows\SYSNATIVE\Drivers\tascusb2.sys [x]

S3 TASCAM_US144_MK2_MIDI;TASCAM US-144 mk2 WDM MIDI Device;c:\windows\system32\drivers\tscusb2m.sys;c:\windows\SYSNATIVE\drivers\tscusb2m.sys [x]

S3 TASCAM_US144_MK2_WDM;TASCAM US-144 mk2 WDM;c:\windows\system32\drivers\tscusb2a.sys;c:\windows\SYSNATIVE\drivers\tscusb2a.sys [x]

.

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]

2013-06-09 20:31 1165776 ----a-w- c:\program files (x86)\Google\Chrome\Application\27.0.1453.110\Installer\chrmstp.exe

.

Contents of the 'Scheduled Tasks' folder

.

2013-06-16 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job

- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2013-06-09 20:30]

.

2013-06-16 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job

- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2013-06-09 20:30]

.

.

--------- X64 Entries -----------

.

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"Apple_KbdMgr"="c:\program files\Boot Camp\Bootcamp.exe" [2013-01-16 743776]

.

------- Supplementary Scan -------

.

uLocal Page = c:\windows\system32\blank.htm

mLocal Page = c:\windows\SysWOW64\blank.htm

uInternet Settings,ProxyOverride = *.local

TCP: DhcpNameServer = 212.23.6.100 212.23.3.100

FF - ProfilePath - c:\users\ROB\AppData\Roaming\Mozilla\Firefox\Profiles\dso9cgom.default\

FF - prefs.js: browser.startup.homepage - hxxp://google.co.uk/

FF - ExtSQL: 2013-06-09 20:00; {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}; c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.1.22\coFFPlgn

FF - ExtSQL: 2013-06-09 21:02; {BBDA0591-3099-440a-AA10-41764D9DB4DB}; c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.1.22\IPSFFPlgn

.

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\NIS]

"ImagePath"="\"c:\program files (x86)\Norton Internet Security\Engine\20.3.1.22\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files (x86)\Norton Internet Security\Engine\20.3.1.22\diMaster.dll\" /prefetch:1"

.

--------------------- LOCKED REGISTRY KEYS ---------------------

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]

@Denied: (Full) (Everyone)

.

Completion time: 2013-06-16 21:32:03

ComboFix-quarantined-files.txt 2013-06-16 20:32

.

Pre-Run: 82,095,935,488 bytes free

Post-Run: 82,290,843,648 bytes free

.

- - End Of File - - 34B1BAD1A39814CA1D13DA9E9E2C2660

A36C5E4F47E84449FF07ED3517B43A31

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Hello arjaydavis

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe

CFScriptB-4.gif

This will let ComboFix run again.

Restart if you have to.

Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  1. report from Combofix
  2. let me know of any problems you may have had
  3. How is the computer doing now after running the script?

Gringo

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All still fine. Ran the combofix with the cfscript.txt as instructed. Log below:

ComboFix 13-06-15.01 - ROB 16/06/2013 22:36:21.2.4 - x64

Microsoft Windows 7 Professional 6.1.7601.1.1252.44.1033.18.8118.5830 [GMT 1:00]

Running from: c:\users\ROB\Downloads\ComboFix.exe

Command switches used :: c:\users\ROB\Downloads\CFScript.txt

AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

.

.

((((((((((((((((((((((((( Files Created from 2013-05-16 to 2013-06-16 )))))))))))))))))))))))))))))))

.

.

2013-06-16 21:41 . 2013-06-16 21:41 -------- d-----w- c:\users\Default\AppData\Local\temp

2013-06-16 09:48 . 2013-06-16 09:48 -------- d-----w- c:\program files (x86)\Microsoft.NET

2013-06-16 03:16 . 2013-06-16 08:25 -------- d---a-w- C:\.fseventsd

2013-06-15 21:02 . 2013-06-15 21:02 -------- d-----w- c:\windows\ERUNT

2013-06-15 21:01 . 2013-06-16 08:32 -------- d-----w- C:\JRT

2013-06-15 00:05 . 2013-06-15 00:05 -------- d-----w- c:\programdata\Malwarebytes

2013-06-15 00:05 . 2013-06-15 00:06 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware

2013-06-15 00:05 . 2013-04-04 13:50 25928 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-06-14 17:57 . 2013-06-14 17:57 -------- d-----w- c:\windows\SysWow64\Wat

2013-06-14 17:57 . 2013-06-14 17:57 -------- d-----w- c:\windows\system32\Wat

2013-06-14 00:19 . 2013-04-11 13:10 2498216 ----a-w- c:\windows\SysWow64\BootMan.exe

2013-06-14 00:19 . 2013-03-28 18:02 3376640 ----a-w- c:\windows\system32\BootMan.exe

2013-06-14 00:19 . 2013-03-07 08:49 9160 ----a-w- c:\windows\SysWow64\EuGdiDrv.sys

2013-06-14 00:19 . 2013-03-07 08:49 87112 ----a-w- c:\windows\SysWow64\setupempdrv03.exe

2013-06-14 00:19 . 2013-03-07 08:49 13896 ----a-w- c:\windows\SysWow64\epmntdrv.sys

2013-06-14 00:19 . 2013-03-07 08:49 9800 ----a-w- c:\windows\system32\EuGdiDrv.sys

2013-06-14 00:19 . 2013-03-07 08:49 17480 ----a-w- c:\windows\system32\epmntdrv.sys

2013-06-14 00:19 . 2013-03-07 08:49 100936 ----a-w- c:\windows\system32\setupempdrvx64.exe

2013-06-14 00:19 . 2013-03-07 08:49 16256 ----a-w- c:\windows\system32\EuEpmGdi.dll

2013-06-14 00:19 . 2013-03-07 08:49 19840 ----a-w- c:\windows\SysWow64\EuEpmGdi.dll

2013-06-14 00:19 . 2013-06-14 00:19 -------- d-----w- c:\program files (x86)\EaseUS

2013-06-13 22:44 . 2012-07-26 04:47 2560 ----a-w- c:\windows\system32\drivers\en-US\wdf01000.sys.mui

2013-06-13 22:44 . 2012-07-26 04:55 785512 ----a-w- c:\windows\system32\drivers\Wdf01000.sys

2013-06-13 22:44 . 2012-07-26 04:55 54376 ----a-w- c:\windows\system32\drivers\WdfLdr.sys

2013-06-13 22:44 . 2012-07-26 02:36 9728 ----a-w- c:\windows\system32\Wdfres.dll

2013-06-13 22:40 . 2010-02-23 08:16 294912 ----a-w- c:\windows\system32\browserchoice.exe

2013-06-13 22:32 . 2012-12-16 17:11 46080 ----a-w- c:\windows\system32\atmlib.dll

2013-06-13 22:32 . 2012-12-16 14:13 34304 ----a-w- c:\windows\SysWow64\atmlib.dll

2013-06-13 22:32 . 2010-09-30 10:41 100864 ----a-w- c:\windows\system32\fontsub.dll

2013-06-13 22:32 . 2010-09-30 06:47 70656 ----a-w- c:\windows\SysWow64\fontsub.dll

2013-06-13 22:32 . 2012-12-16 14:45 367616 ----a-w- c:\windows\system32\atmfd.dll

2013-06-13 22:32 . 2012-12-16 14:13 295424 ----a-w- c:\windows\SysWow64\atmfd.dll

2013-06-13 22:32 . 2012-07-26 03:08 229888 ----a-w- c:\windows\system32\WUDFHost.exe

2013-06-13 22:32 . 2012-07-26 03:08 84992 ----a-w- c:\windows\system32\WUDFSvc.dll

2013-06-13 22:32 . 2012-07-26 03:08 45056 ----a-w- c:\windows\system32\WUDFCoinstaller.dll

2013-06-13 22:32 . 2012-07-26 03:08 194048 ----a-w- c:\windows\system32\WUDFPlatform.dll

2013-06-13 22:32 . 2012-07-26 02:26 87040 ----a-w- c:\windows\system32\drivers\WUDFPf.sys

2013-06-13 22:32 . 2012-07-26 02:26 198656 ----a-w- c:\windows\system32\drivers\WUDFRd.sys

2013-06-13 22:32 . 2012-07-26 03:08 744448 ----a-w- c:\windows\system32\WUDFx.dll

2013-06-13 22:30 . 2012-03-01 06:46 23408 ----a-w- c:\windows\system32\drivers\fs_rec.sys

2013-06-13 22:30 . 2012-03-01 06:33 81408 ----a-w- c:\windows\system32\imagehlp.dll

2013-06-13 22:30 . 2012-03-01 06:28 5120 ----a-w- c:\windows\system32\wmi.dll

2013-06-13 22:30 . 2012-03-01 05:33 159232 ----a-w- c:\windows\SysWow64\imagehlp.dll

2013-06-13 22:30 . 2012-03-01 05:29 5120 ----a-w- c:\windows\SysWow64\wmi.dll

2013-06-12 23:37 . 2013-06-12 23:37 -------- d-----w- c:\programdata\TuneUp Software

2013-06-12 23:37 . 2013-06-12 23:37 -------- d-sh--w- c:\programdata\{C4ABDBC8-1C81-42C9-BFFC-4A68511E9E4F}

2013-06-12 23:37 . 2013-06-12 23:37 -------- d--h--w- c:\programdata\Common Files

2013-06-12 22:02 . 2013-03-19 06:04 5550424 ----a-w- c:\windows\system32\ntoskrnl.exe

2013-06-12 22:01 . 2011-07-09 02:46 288768 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys

2013-06-12 21:55 . 2012-08-24 18:05 220160 ----a-w- c:\windows\system32\wintrust.dll

2013-06-12 21:54 . 2011-05-03 05:29 976896 ----a-w- c:\windows\system32\inetcomm.dll

2013-06-12 20:58 . 2011-11-19 14:58 77312 ----a-w- c:\windows\system32\packager.dll

2013-06-12 20:58 . 2011-11-19 14:01 67072 ----a-w- c:\windows\SysWow64\packager.dll

2013-06-11 20:13 . 2013-06-16 08:24 -------- d---a-w- C:\.Trashes

2013-06-10 02:35 . 2012-12-11 10:23 20480 ----a-w- c:\windows\system32\drivers\AppleBtBc.sys

2013-06-10 02:35 . 2012-12-11 10:23 1919968 ----a-w- c:\windows\system32\WdfCoInstaller01005.dll

2013-06-10 02:11 . 2013-06-09 18:19 -------- d-----w- c:\windows\Panther

2013-06-10 02:11 . 2013-06-09 18:51 -------- d-----w- C:\Boot

2013-06-09 21:37 . 2013-02-17 00:40 28672 ----a-w- c:\windows\system32\IEUDINIT.EXE

2013-06-09 21:37 . 2013-06-09 21:37 -------- d--h--w- c:\windows\msdownld.tmp

2013-06-09 21:35 . 2013-06-09 21:35 68608 ----a-w- c:\windows\system32\taskhost.exe

2013-06-09 21:27 . 2007-04-10 00:06 10752 ----a-w- c:\windows\system32\E_GCINST.DLL

2013-06-09 21:27 . 2011-04-20 02:03 120320 ----a-w- c:\windows\system32\E_YLMHVE.DLL

2013-06-09 21:27 . 2011-03-15 02:03 83968 ----a-w- c:\windows\system32\E_YD4BHVE.DLL

2013-06-09 21:11 . 2013-06-09 21:11 -------- d-----w- c:\windows\usb-audio.deTascam

2013-06-09 21:11 . 2011-04-28 20:18 53080 ----a-w- c:\windows\system32\drivers\tscusb2a.sys

2013-06-09 21:11 . 2011-04-28 20:18 31576 ----a-w- c:\windows\system32\drivers\tscusb2m.sys

2013-06-09 21:11 . 2011-04-28 20:18 419160 ----a-w- c:\windows\system32\drivers\tascusb2.sys

2013-06-09 21:11 . 2011-04-28 20:17 205656 ------w- c:\windows\system32\US-122_MKII_US-144_MKII.CPL

2013-06-09 20:43 . 2013-06-09 20:43 -------- d-----w- c:\program files (x86)\Common Files\Symantec Shared

2013-06-09 20:43 . 2013-06-09 20:43 -------- d-----w- c:\program files\Bonjour

2013-06-09 20:43 . 2013-06-09 20:43 -------- d-----w- c:\program files (x86)\Bonjour

2013-06-09 20:43 . 2013-06-09 20:43 -------- d-----w- c:\program files\LaCie

2013-06-09 20:40 . 2013-06-09 20:40 -------- d-----w- c:\program files (x86)\Beyond Compare 3

2013-06-09 20:39 . 2013-06-09 20:39 -------- d-----w- c:\program files (x86)\Mozilla Maintenance Service

2013-06-09 20:37 . 2013-06-09 20:37 -------- d-----w- c:\program files (x86)\ImgBurn

2013-06-09 20:37 . 2013-06-09 20:37 -------- d-----w- c:\program files\7-Zip

2013-06-09 20:36 . 2013-06-13 23:32 -------- d-----w- c:\program files\MPC-HC

2013-06-09 20:30 . 2013-06-09 20:31 -------- d-----w- c:\program files (x86)\Google

2013-06-09 19:00 . 2013-06-09 19:00 177312 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.SYS

2013-06-09 19:00 . 2013-06-09 19:00 -------- d-----w- c:\program files\Symantec

2013-06-09 19:00 . 2013-06-09 19:00 -------- d-----w- c:\program files\Common Files\Symantec Shared

2013-06-09 19:00 . 2013-06-09 20:02 -------- d-----w- c:\windows\system32\drivers\NISx64

2013-06-09 19:00 . 2013-06-09 19:00 -------- d-----w- c:\program files (x86)\Norton Internet Security

2013-06-09 18:59 . 2013-06-09 18:59 -------- d-----w- c:\program files (x86)\NortonInstaller

2013-06-09 18:56 . 2013-06-14 01:10 -------- d-----w- c:\programdata\Norton

2013-06-09 18:48 . 2013-06-09 18:48 -------- d-----w- c:\windows\system32\SPReview

2013-06-09 18:43 . 2010-11-20 04:01 2560 ----a-w- c:\windows\system32\drivers\en-US\rdpwd.sys.mui

2013-06-09 18:43 . 2010-11-20 03:57 3072 ----a-w- c:\windows\system32\drivers\en-US\tsusbflt.sys.mui

2013-06-09 18:43 . 2010-11-20 04:11 6144 ----a-w- c:\windows\system32\drivers\en-US\IPMIDrv.sys.mui

2013-06-09 18:43 . 2010-11-20 04:10 4608 ----a-w- c:\windows\system32\drivers\en-US\kbdclass.sys.mui

2013-06-09 18:33 . 2013-06-09 18:33 -------- d-----w- c:\windows\system32\EventProviders

2013-06-09 18:30 . 2013-06-09 21:26 -------- d-----w- c:\programdata\EPSON

2013-06-09 18:30 . 2013-06-09 18:30 -------- d-----w- c:\program files\Common Files\EPSON

2013-06-09 18:25 . 2013-06-09 18:25 -------- d-----w- c:\program files\Boot Camp

2013-06-09 18:25 . 2012-08-16 00:53 31080 ----a-w- c:\windows\system32\nvhdap64.dll

2013-06-09 18:25 . 2012-08-16 00:53 189288 ----a-w- c:\windows\system32\drivers\nvhda64v.sys

2013-06-09 18:25 . 2012-08-16 00:53 1472360 ----a-w- c:\windows\system32\nvhdagenco6420103.dll

2013-06-09 18:25 . 2013-06-09 18:25 -------- d-----w- c:\program files (x86)\Intel

2013-06-09 18:25 . 2013-01-02 20:22 59872 ----a-w- c:\windows\SysWow64\CSVer.dll

2013-06-09 18:25 . 2013-06-09 18:25 -------- d-----w- C:\Intel

2013-06-09 18:23 . 2012-12-10 16:27 95584 ----a-w- c:\windows\system32\bcmwlcoi.dll

2013-06-09 18:23 . 2012-12-10 16:27 4884072 ----a-w- c:\windows\system32\drivers\BCMWL664.SYS

2013-06-09 18:23 . 2012-12-10 16:27 3572112 ----a-w- c:\windows\system32\bcmihvui64.dll

2013-06-09 18:23 . 2012-12-10 16:27 3906448 ----a-w- c:\windows\system32\bcmihvsrv64.dll

2013-06-09 18:23 . 2013-06-09 18:23 -------- d-----w- c:\program files\DIFX

2013-06-09 18:23 . 2012-12-10 16:23 29696 ----a-w- c:\windows\system32\drivers\KeyMagic.sys

2013-06-09 18:23 . 2013-06-09 21:43 -------- d-----w- c:\users\UpdatusUser

2013-06-09 18:23 . 2013-06-16 13:41 -------- d-----w- c:\programdata\NVIDIA

2013-06-09 18:23 . 2013-06-09 18:23 -------- d-----w- c:\program files (x86)\NVIDIA Corporation

2013-06-09 18:20 . 2013-06-16 09:49 -------- d-sh--w- c:\windows\Installer

2013-06-09 18:20 . 2012-06-02 22:19 2428952 ----a-w- c:\windows\system32\wuaueng.dll

2013-06-09 18:20 . 2012-06-02 22:19 57880 ----a-w- c:\windows\system32\wuauclt.exe

2013-06-09 18:20 . 2012-06-02 22:19 44056 ----a-w- c:\windows\system32\wups2.dll

2013-06-09 18:20 . 2012-06-02 22:15 2622464 ----a-w- c:\windows\system32\wucltux.dll

2013-06-09 18:20 . 2012-06-02 22:19 38424 ----a-w- c:\windows\system32\wups.dll

2013-06-09 18:20 . 2012-06-02 22:19 701976 ----a-w- c:\windows\system32\wuapi.dll

2013-06-09 18:20 . 2012-06-02 22:15 99840 ----a-w- c:\windows\system32\wudriver.dll

2013-06-09 18:20 . 2012-06-02 14:19 186752 ----a-w- c:\windows\system32\wuwebv.dll

2013-06-09 18:20 . 2012-06-02 14:15 36864 ----a-w- c:\windows\system32\wuapp.exe

2013-06-09 18:19 . 2013-06-13 23:33 -------- d-----w- c:\users\ROB

2013-06-09 18:19 . 2013-06-09 18:19 -------- d-----w- C:\Recovery

.

.

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2013-06-09 18:47 . 2009-07-14 02:36 175616 ----a-w- c:\windows\system32\msclmd.dll

2013-06-09 18:47 . 2009-07-14 02:36 152576 ----a-w- c:\windows\SysWow64\msclmd.dll

2013-05-08 06:10 . 2010-03-18 08:15 770384 ----a-w- c:\windows\SysWow64\msvcr100.dll

2013-05-08 06:10 . 2010-03-18 08:15 421200 ----a-w- c:\windows\SysWow64\msvcp100.dll

2013-04-13 05:49 . 2013-06-12 22:03 135168 ----a-w- c:\windows\apppatch\AppPatch64\AcXtrnal.dll

2013-04-13 05:49 . 2013-06-12 22:03 350208 ----a-w- c:\windows\apppatch\AppPatch64\AcLayers.dll

2013-04-13 05:49 . 2013-06-12 22:03 308736 ----a-w- c:\windows\apppatch\AppPatch64\AcGenral.dll

2013-04-13 05:49 . 2013-06-12 22:03 111104 ----a-w- c:\windows\apppatch\AppPatch64\acspecfc.dll

2013-04-13 04:45 . 2013-06-12 22:03 474624 ----a-w- c:\windows\apppatch\AcSpecfc.dll

2013-04-13 04:45 . 2013-06-12 22:03 2176512 ----a-w- c:\windows\apppatch\AcGenral.dll

.

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"LaCie Ethernet Agent Startup"="c:\program files\LaCie\Network Assistant\LaCie Network Assistant.exe" [2013-05-03 9891328]

"EPLTarget\P0000000000000000"="c:\windows\system32\spool\DRIVERS\x64\3\E_YATIHVE.EXE" [2012-07-12 241280]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]

"NUSB3MON"="c:\program files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe" [2011-09-16 115048]

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]

"ConsentPromptBehaviorAdmin"= 5 (0x5)

"ConsentPromptBehaviorUser"= 3 (0x3)

"EnableUIADesktopToggle"= 0 (0x0)

.

R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]

R2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]

R3 epmntdrv;epmntdrv;c:\windows\system32\epmntdrv.sys;c:\windows\SYSNATIVE\epmntdrv.sys [x]

R3 EuGdiDrv;EuGdiDrv;c:\windows\system32\EuGdiDrv.sys;c:\windows\SYSNATIVE\EuGdiDrv.sys [x]

R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]

R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]

S0 AppleHFS;AppleHFS; [x]

S0 AppleMNT;AppleMNT; [x]

S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NISx64\1403010.016\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1403010.016\SYMDS64.SYS [x]

S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NISx64\1403010.016\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1403010.016\SYMEFA64.SYS [x]

S1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.1.22\Definitions\BASHDefs\20130531.001\BHDrvx64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.1.22\Definitions\BASHDefs\20130531.001\BHDrvx64.sys [x]

S1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\NISx64\1403010.016\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\NISx64\1403010.016\ccSetx64.sys [x]

S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.1.22\Definitions\IPSDefs\20130614.001\IDSvia64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.1.22\Definitions\IPSDefs\20130614.001\IDSvia64.sys [x]

S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NISx64\1403010.016\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1403010.016\Ironx64.SYS [x]

S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\system32\drivers\NISx64\1403010.016\SYMNETS.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1403010.016\SYMNETS.SYS [x]

S2 AppleOSSMgr;Apple OS Switch Manager;c:\windows\system32\AppleOSSMgr.exe;c:\windows\SYSNATIVE\AppleOSSMgr.exe [x]

S2 AppleTimeSrv;Apple Time Service;c:\windows\system32\AppleTimeSrv.exe;c:\windows\SYSNATIVE\AppleTimeSrv.exe [x]

S2 EPSON_PM_RPCV4_05;EPSON V3 Service4(05);c:\program files\Common Files\EPSON\EPW!3 SSRP\E_WT50RP.EXE;c:\program files\Common Files\EPSON\EPW!3 SSRP\E_WT50RP.EXE [x]

S2 KeyAgent;KeyAgent;c:\windows\system32\drivers\KeyAgent.sys;c:\windows\SYSNATIVE\drivers\KeyAgent.sys [x]

S2 MacHALDriver;Mac HAL;c:\windows\system32\drivers\MacHALDriver.sys;c:\windows\SYSNATIVE\drivers\MacHALDriver.sys [x]

S2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [x]

S2 NIS;Norton Internet Security;c:\program files (x86)\Norton Internet Security\Engine\20.3.1.22\ccSvcHst.exe;c:\program files (x86)\Norton Internet Security\Engine\20.3.1.22\ccSvcHst.exe [x]

S2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\program files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe;c:\program files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [x]

S3 acpials;ALS Sensor Filter;c:\windows\system32\DRIVERS\acpials.sys;c:\windows\SYSNATIVE\DRIVERS\acpials.sys [x]

S3 AppleBtBc;Apple Broadcom Built-in Bluetooth;c:\windows\system32\DRIVERS\AppleBtBc.sys;c:\windows\SYSNATIVE\DRIVERS\AppleBtBc.sys [x]

S3 applemtm;Apple Multitouch Mouse;c:\windows\system32\DRIVERS\applemtm.sys;c:\windows\SYSNATIVE\DRIVERS\applemtm.sys [x]

S3 applemtp;Apple Multitouch;c:\windows\system32\DRIVERS\applemtp.sys;c:\windows\SYSNATIVE\DRIVERS\applemtp.sys [x]

S3 CirrusFilter;CS420xLowerFilter;c:\windows\system32\DRIVERS\CS420x64.sys;c:\windows\SYSNATIVE\DRIVERS\CS420x64.sys [x]

S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]

S3 IRRemoteFlt;IR Receiver Filter Driver;c:\windows\system32\DRIVERS\IRFilter.sys;c:\windows\SYSNATIVE\DRIVERS\IRFilter.sys [x]

S3 KeyMagic;USB Keyboard HID Filter;c:\windows\system32\DRIVERS\KeyMagic.sys;c:\windows\SYSNATIVE\DRIVERS\KeyMagic.sys [x]

S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]

S3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;c:\windows\system32\DRIVERS\nusb3hub.sys;c:\windows\SYSNATIVE\DRIVERS\nusb3hub.sys [x]

S3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;c:\windows\system32\DRIVERS\nusb3xhc.sys;c:\windows\SYSNATIVE\DRIVERS\nusb3xhc.sys [x]

S3 TASCAM_US122144;TASCAM USB 2.0 Audio Device driver;c:\windows\system32\Drivers\tascusb2.sys;c:\windows\SYSNATIVE\Drivers\tascusb2.sys [x]

S3 TASCAM_US144_MK2_MIDI;TASCAM US-144 mk2 WDM MIDI Device;c:\windows\system32\drivers\tscusb2m.sys;c:\windows\SYSNATIVE\drivers\tscusb2m.sys [x]

S3 TASCAM_US144_MK2_WDM;TASCAM US-144 mk2 WDM;c:\windows\system32\drivers\tscusb2a.sys;c:\windows\SYSNATIVE\drivers\tscusb2a.sys [x]

.

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]

2013-06-09 20:31 1165776 ----a-w- c:\program files (x86)\Google\Chrome\Application\27.0.1453.110\Installer\chrmstp.exe

.

Contents of the 'Scheduled Tasks' folder

.

2013-06-16 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job

- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2013-06-09 20:30]

.

2013-06-16 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job

- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2013-06-09 20:30]

.

.

--------- X64 Entries -----------

.

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"Apple_KbdMgr"="c:\program files\Boot Camp\Bootcamp.exe" [2013-01-16 743776]

.

------- Supplementary Scan -------

.

uLocal Page = c:\windows\system32\blank.htm

mLocal Page = c:\windows\SysWOW64\blank.htm

uInternet Settings,ProxyOverride = *.local

TCP: DhcpNameServer = 212.23.6.100 212.23.3.100

FF - ProfilePath - c:\users\ROB\AppData\Roaming\Mozilla\Firefox\Profiles\dso9cgom.default\

FF - prefs.js: browser.startup.homepage - hxxp://google.co.uk/

FF - ExtSQL: 2013-06-09 20:00; {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}; c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.1.22\coFFPlgn

FF - ExtSQL: 2013-06-09 21:02; {BBDA0591-3099-440a-AA10-41764D9DB4DB}; c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.1.22\IPSFFPlgn

.

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\NIS]

"ImagePath"="\"c:\program files (x86)\Norton Internet Security\Engine\20.3.1.22\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files (x86)\Norton Internet Security\Engine\20.3.1.22\diMaster.dll\" /prefetch:1"

.

--------------------- LOCKED REGISTRY KEYS ---------------------

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]

@Denied: (Full) (Everyone)

.

Completion time: 2013-06-16 22:43:48

ComboFix-quarantined-files.txt 2013-06-16 21:43

ComboFix2.txt 2013-06-16 20:32

.

Pre-Run: 81,926,545,408 bytes free

Post-Run: 81,866,887,168 bytes free

.

- - End Of File - - C1E351163F286909DDB1F3C7AA8A4F9D

A36C5E4F47E84449FF07ED3517B43A31

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Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.
    Download CCleaner from here CCleaner
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. default settings are fine
    • Click Run Cleaner.
    • Close CCleaner.

Run Malwarebytes

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware

    [*] then click Finish.

    [*]If an update is found, it will download and install the latest version.

    [*]Once the program has loaded, select Perform quick scan, then click Scan.

    [*]When the scan is complete, click OK, then Show Results to view the results.

    [*]Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.

    [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply

    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic

"information and logs"

  • In your next post I need the following
  1. Log From MBAM
  2. report from Hijackthis
  3. let me know of any problems you may have had
  4. How is the computer doing now?

Gringo

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mbam-log-2013-06-18 (23-22-46).txt
 
Malwarebytes Anti-Malware (PRO) 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.06.18.06
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16618
ROB :: W7MAC [administrator]
 
Protection: Enabled
 
18/06/2013 23:22:46
mbam-log-2013-06-18 (23-22-46).txt
 
Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 353932
Time elapsed: 15 minute(s), 40 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 
 
 
 
hijackthis.log
 
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 00:44:29, on 23/06/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16611)
Boot mode: Normal
 
Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\LaCie\Network Assistant\LaCie Network Assistant.exe
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe
C:\Users\ROB\Downloads\HijackThis.exe
 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.msn.com/?ocid=UP74DHP&pc=UP74&dt=060913
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\IPS\IPSBHO.DLL
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\coIEPlg.dll
O4 - HKLM\..\Run: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
O4 - HKCU\..\Run: [LaCie Ethernet Agent Startup] "C:\Program Files\LaCie\Network Assistant\LaCie Network Assistant.exe" silent
O4 - HKCU\..\Run: [EPLTarget\P0000000000000000] C:\Windows\system32\spool\DRIVERS\x64\3\E_YATIHVE.EXE /EPT "EPLTarget\P0000000000000000" /M "Epson Stylus Office BX635FWD"
O4 - HKUS\S-1-5-21-3120564896-2412673836-802271082-1003\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-3120564896-2412673836-802271082-1003\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple OS Switch Manager (AppleOSSMgr) - Unknown owner - C:\Windows\system32\AppleOSSMgr.exe (file missing)
O23 - Service: Apple Time Service (AppleTimeSrv) - Unknown owner - C:\Windows\system32\AppleTimeSrv.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: EPSON V3 Service4(05) (EPSON_PM_RPCV4_05) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_WT50RP.EXE
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
 
--
End of file - 7195 bytes
 
 

let me know of any problems you may have had

 

None, thank you.

 

How is the computer doing now?

 

Still fine, thank you.

 

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Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):
    • O4 - HKUS\S-1-5-21-3120564896-2412673836-802271082-1003\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')

      O4 - HKUS\S-1-5-21-3120564896-2412673836-802271082-1003\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')

  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    • NOTE**You can research each of those lines >here< and see if you want to keep them or not

      just copy the name between the brackets and paste into the search space

      O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
When the scan is complete
  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found
  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here
Gringo

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Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo

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Thanks Gringo, here are the reports requested:

 

ESET log:

 

ESET found threats, still,  about the toolbar ( as in C: drive) Also it found threats on the installers od trial or free software that I have (K: drive):

 

C:\Program Files (x86)\Mozilla Firefox\browser\nsprotector.js Win32/Conduit.SearchProtect.A application
C:\Users\ROB\Downloads\SetupImgBurn_2.5.7.0.exe a variant of Win32/Bundled.Toolbar.Ask application
K:\tech3\software\free\cd_dvd_blu-ray_optical_media_burning\SetupImgBurn_2.5.5.0.exe a variant of Win32/Bundled.Toolbar.Ask application
K:\tech3\software\free\cd_dvd_blu-ray_optical_media_burning\SetupImgBurn_2.5.6.0.exe a variant of Win32/Bundled.Toolbar.Ask application
K:\tech3\software\free\cd_dvd_blu-ray_optical_media_burning\SetupImgBurn_2.5.7.0.exe a variant of Win32/Bundled.Toolbar.Ask application
K:\tech3\software\free\system_utils\cpu-z_1.58-setup-en.exe a variant of Win32/Bundled.Toolbar.Ask application
K:\tech3\software\trial-or-without-key\file_converters_and_readers\CuteWriter.exe a variant of Win32/Bundled.Toolbar.Ask application
K:\tech3\software\trial-or-without-key\file_converters_and_readers\PDFCreator-1_2_3_setup.exe multiple threats
K:\tech3\software\trial-or-without-key\system_utils\siw-setup.exe Win32/InstallMonetizer.AF application
 
 
 
 
Also the optional hijackthis log for the startup check:
 
HijackThis log:
 
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 21:11:49, on 26/06/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16611)
Boot mode: Normal
 
Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\LaCie\Network Assistant\LaCie Network Assistant.exe
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\ROB\Downloads\HijackThis.exe
 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.msn.com/?ocid=UP74DHP&pc=UP74&dt=060913
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\IPS\IPSBHO.DLL
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\coIEPlg.dll
O4 - HKLM\..\Run: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
O4 - HKCU\..\Run: [LaCie Ethernet Agent Startup] "C:\Program Files\LaCie\Network Assistant\LaCie Network Assistant.exe" silent
O4 - HKCU\..\Run: [EPLTarget\P0000000000000000] C:\Windows\system32\spool\DRIVERS\x64\3\E_YATIHVE.EXE /EPT "EPLTarget\P0000000000000000" /M "Epson Stylus Office BX635FWD"
O4 - HKUS\S-1-5-21-3120564896-2412673836-802271082-1003\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-3120564896-2412673836-802271082-1003\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple OS Switch Manager (AppleOSSMgr) - Unknown owner - C:\Windows\system32\AppleOSSMgr.exe (file missing)
O23 - Service: Apple Time Service (AppleTimeSrv) - Unknown owner - C:\Windows\system32\AppleTimeSrv.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: EPSON V3 Service4(05) (EPSON_PM_RPCV4_05) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_WT50RP.EXE
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
 
--
End of file - 7500 bytes
 

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Hello arjaydavis

There are some minor things in your online scan that should be removed.

delete files

  • Copy all text in the code box (below)...to Notepad.

    @echo offdel /f /s /q "C:\Program Files (x86)\Mozilla Firefox\browser\nsprotector.js"del /f /s /q "C:\Users\ROB\Downloads\SetupImgBurn_2.5.7.0.exe"del /f /s /q "K:\tech3\software\free\cd_dvd_blu-ray_optical_media_burning\SetupImgBurn_2.5.5.0.exe"del /f /s /q "K:\tech3\software\free\cd_dvd_blu-ray_optical_media_burning\SetupImgBurn_2.5.6.0.exe"del /f /s /q "K:\tech3\software\free\cd_dvd_blu-ray_optical_media_burning\SetupImgBurn_2.5.7.0.exe"del /f /s /q "K:\tech3\software\free\system_utils\cpu-z_1.58-setup-en.exe"del /f /s /q "K:\tech3\software\trial-or-without-key\file_converters_and_readers\CuteWriter.exe"del /f /s /q "K:\tech3\software\trial-or-without-key\file_converters_and_readers\PDFCreator-1_2_3_setup.exe"del /f /s /q "K:\tech3\software\trial-or-without-key\system_utils\siw-setup.exe"del %0
  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"

    It should look like this: batfileicon.gif<--XPvista_bat_icon.png<--vista

  • Double click on delfile.bat to execute it.

    A black CMD window will flash, then disappear...this is normal.

  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.
The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.

    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.
    Your Emulation drivers are now re-enabled.
:Uninstall ComboFix:
  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png
:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

  • Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

    CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

    Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is

    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)

    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article

Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

Here is some more reading for you from some of my collegesquoted from Tech Support Forum

Conclusion

There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Gringo

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Thanks gringo_pr - I have made a donation of 20$ to you for your help and my final follow up notes below:

 

I made the .bat file and ran it but had to right click first to 'run as administrator' as the files were not deleted if I didn't do this.

 

Also, I used the batch file to delete everything on my C: system drive but I kept the files on the K: drive and did not delete these as these are installers for programs that I may need. They 'live' on an external USB drive (the K: drive) and are not being run as they are installers so I would guess they are safe to leave there for now until I decide what to do with them later.

 

I ran OTCleanIt.exe as well but did not need to run the other clean up tools as these weren't on my system.

 

When I put ComboFix /Uninstall Windows reported it couldn't find it even though I had run it. I think this is a standalone program anyway so doesn't require an uninstall. I removed it from my downloads folder after using it. Thoughts?

 

I considered WinPatrol in your advice but since I already have Norton AND MalwareBytes running I am hesitant about installing yet another program as my impression from reading stuff around the web is that overprotection in this way can actually reduce the protection as the interactions between the various programs can make them run below optimum performance.

 

Thanks. Let me know your final thoughts. Cheers.

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Hello

My take on the installers on the K drive is Maybe (we can hope) that by the time you would need the installers again you may be able to download them without the extra junk added

Norton, Malwarebytes Anti-malware and Winpatrol each do a different job that is why I think it is a good idea to have them, now if you were to have lets say Norton and McAfee that would be bad as they do the same job so they would fight with each other

Gringo

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Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.

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