Protection Disabled

Recommended Posts

Have just installed the Pro MBAM on a laptop and note that the protection is disabled. Thought that I had enabled protection at the time by entering in 'ID' and 'Key' and can see that they are entered in the 'About' window. Cant see any way to enable the program. Can someone help please?

Share this post

Link to post
Share on other sites

Hello trying50 and :welcome:

Let me have you run a couple of scans and send back the logs and we'll see what's going on.

Please create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post

Next, Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or to run the tool.

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

    When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.


Share this post

Link to post
Share on other sites

Will connect via laptop, register and then continue with the thread from there. Will take a while- must see kids off to school first

Share this post

Link to post
Share on other sites

Downloaded from first link, clicked on save but not given any choice as to where it should be saved to. So I don't really know where it's gone. Certainly not on the desktop.

Share this post

Link to post
Share on other sites

Found it, created a desktop shortcut, ran It, then clicked on the results icon. Was going to copy, paste and post the resulting log but quoting from your reply, "attach the log", I am not sure if that is what you want.

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.