celery Posted June 29, 2013 Author ID:696799 Share Posted June 29, 2013 (I am running Avast Free) Link to post Share on other sites More sharing options...
RPMcMurphy Posted June 30, 2013 ID:697065 Share Posted June 30, 2013 Let's try this: Uninstall Malwarebytes via Control Panel > Add/Remove ProgramsRebootDownload the Malwarebytes Removal ToolDouble click on the utility to run itIt will ask to restart your computer (please allow it to).After the computer restarts, install the latest version from hereOne you've done that, let me know if things are any better. Link to post Share on other sites More sharing options...
celery Posted June 30, 2013 Author ID:697227 Share Posted June 30, 2013 Did it with the same results: Once mbam is installed my computer freezes--this time while mbam was updating the database (but it's different each time, once it fully installed, updated, and even appeared to run for a little while before my computer froze.) After this happens--with mbam on the computer-- if I power off and let the machine start in normal mode it freezes at the page where I select a windows user profile somewhere in the process of logging on as admin--I can't get in without it freezing. Restarted it in safe mode, removed mbam using add/remove, restarted in normal mode and here I am chugging along, apparently fine... Link to post Share on other sites More sharing options...
RPMcMurphy Posted July 1, 2013 ID:697403 Share Posted July 1, 2013 OK. Since you've reformatted we can safely rule out malware as the cause of this problem. At this point I think the Malwarebytes support team can offer you more help than I can. I hate to pass the buck, but this is getting outside of my area of expertise. Start out here: http://www.malwarebytes.org/contact_consumer/ and you should hear back from someone within a day or so. I'll leave this thread open for a few days in case you have any further questions for me. Link to post Share on other sites More sharing options...
celery Posted July 1, 2013 Author ID:697510 Share Posted July 1, 2013 Excellent. Just hearing that you think I'm malware free is a relief. I'll head over to look into it with the support team. Thank you so so much for all of your help Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 1, 2013 ID:697579 Share Posted July 1, 2013 Thank you RPM. This case is now on the consumer helpdesk. I am closing this. Link to post Share on other sites More sharing options...
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