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Firefox - Trojan.Agent?


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Nice!

How is your computer behaving? Any issues left or can we do the cleanup?

Thank you so much. So...what was the problem that I had ? What about the files ESET found? I am using Avast free antivirus. What is recommended?

Thanks again.

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Step by step.

The problem was that your Malwarebytes was outdated and your firefox seemed to be from a suspicious source.

So the old MBAM detected firefox as a threat and removed it. We fixed that by reinstalling the correct software and ensured parallel that your system is free of malware.

avast! is a good antivirus program for normal home use. Keep it up.

The other things will be fixed within our next steps.

Scan with adwCleaner

Please download AdwCleaner to your desktop.

  • Run adwcleaner.exe.
  • Hit delete.
  • When the run is finished, it will open up a text file.
  • Please post its contents within your next reply.
  • You´ll find the log file at C:\AdwCleaner[s1].txt also.

SecurityCheck

Please download SecurityCheck: LINK1 LINK2

  • Save it to your desktop, start it and follow the instructions in the window.
  • After the scan finished the (checkup.txt) will open. Copy its content to your thread.

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I have been using AdwCleaner:

# AdwCleaner v2.303 - Logfile created 06/10/2013 at 13:21:13

# Updated 08/06/2013 by Xplode

# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)

# User : Norm - UPSTAIRS

# Boot Mode : Normal

# Running from : C:\Downloads\adwcleaner(4).exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

***** [Registry] *****

***** [internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

-\\ Mozilla Firefox v21.0 (en-US)

*************************

AdwCleaner[R1].txt - [907 octets] - [09/05/2013 08:18:54]

AdwCleaner[R2].txt - [966 octets] - [10/05/2013 06:46:49]

AdwCleaner[R3].txt - [1025 octets] - [11/05/2013 12:08:06]

AdwCleaner[R4].txt - [1086 octets] - [11/05/2013 19:14:53]

AdwCleaner[R5].txt - [1277 octets] - [24/05/2013 19:57:23]

AdwCleaner[R6].txt - [1337 octets] - [24/05/2013 19:57:47]

AdwCleaner[R7].txt - [1325 octets] - [27/05/2013 20:22:36]

AdwCleaner[R8].txt - [1505 octets] - [31/05/2013 21:36:27]

AdwCleaner[s10].txt - [1020 octets] - [10/06/2013 13:21:13]

AdwCleaner[s1].txt - [2507 octets] - [07/05/2013 18:27:42]

AdwCleaner[s2].txt - [305 octets] - [08/05/2013 19:20:09]

AdwCleaner[s3].txt - [308 octets] - [08/05/2013 19:23:12]

AdwCleaner[s4].txt - [848 octets] - [08/05/2013 19:25:44]

AdwCleaner[s5].txt - [1402 octets] - [24/05/2013 19:58:11]

AdwCleaner[s6].txt - [1386 octets] - [27/05/2013 20:22:54]

AdwCleaner[s7].txt - [1446 octets] - [28/05/2013 13:26:49]

AdwCleaner[s8].txt - [1566 octets] - [09/06/2013 18:09:19]

AdwCleaner[s9].txt - [1686 octets] - [09/06/2013 20:39:39]

########## EOF - C:\AdwCleaner[s10].txt - [1618 octets] ##########

Now running SecurityCheck.

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SecurityCheck results:

Results of screen317's Security Check version 0.99.64

Windows XP Service Pack 3 x86

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Disabled!

avast! Free Antivirus

ESET Online Scanner v3

PC Tools Firewall Plus 7.0

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.75.0.1300

CCleaner

Java 6 Update 33

Java 7 Update 21

Adobe Flash Player 11.7.700.202

Adobe Reader XI

Mozilla Firefox (21.0)

Mozilla Thunderbird (17.0.6)

````````Process Check: objlist.exe by Laurent````````

Malwarebytes Anti-Malware mbamservice.exe

Malwarebytes Anti-Malware mbamgui.exe

Malwarebytes' Anti-Malware mbamscheduler.exe

PC Tools Firewall Plus FWService.exe

PC Tools Firewall Plus FirewallGUI.exe

AVAST Software Avast AvastSvc.exe

AVAST Software Avast avastUI.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C:: 3%

````````````````````End of Log``````````````````````

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As I said before: Step by step! :)

Purge the System restore points by following the instructions within the given link: http://support.microsoft.com/kb/555367

As the found ESET threats are located there, they will be deleted now.

And that´s it - your system is clean! :)

Java update update

Your Java runtime environment is outdated. We will fix this.

  • Get the actual JRE from here
  • Save jxpiinstall.exe to your desktop
  • Close all running programs, especially your browser(s)
  • Run jxpiinstall.exe. This will download the newest JRE installer ( Java 7 Update 4 ) and install the software
  • when finished, go to
    Start-->control panel-->add/remove programs and remove all older Java versions. (if existing)
  • When finished, reboot your computer.

After the reboot

  • Open control panel again and click the java symbol.
  • Click Settings under Temporary Internet Files.
    The Temporary Files Settings dialog box appears.
  • Click Delete Files.
    The Delete Temporary Files dialog box appears
  • Click OK on Delete Temporary Files window.
  • Click OK again.

Uninstall our tools.

Please follow these steps in order:

  1. In the case we used Defogger to turn off your CD emulation software. You can start it again and use the Enable button.
  2. In the case we used Combofix. Rename the combofix.exe to uninstall.exe and run it one last time. You shall be noted that Combofix has been removed.
  3. In any case please download delfix to your desktop.
    • Close all other programms and start delfix.
    • Please check all the boxes and run the tool.
    • delfix will now delete all found traces of our removal process

[*] If there is still something left please delete it manualy.

Reading Material

How to protect yourself

  • System Updates
    Beeing up to date is very important. Please be sure to activate automatic updates in your control panel.
    Windows XP | Windows Vista |
    Windows 7 | windows 8
  • Protection
    What you need is one (not more) good virus scanner with backgroud protection. Additionally I recommend a special malwarescanner that you run from time to time.
    Personally I am using the avast! Antivirus Free Edition and Malwarebytes Anti-Malware. They offer you good protection for free use. But please remember: You get only the full protection if you use the payed versions of your security software.
  • Up to date Software
    Stay up to date with all the programs you use. Some of those really have to have an eye on are: your browser(s) including add-ons and plug-ins, Java, Flash Player, your virus scanner, and basically every software you use often. These link may help you to check:

    [*] Backups

    There are chances for an emergency every day. So be prepared. Back up your data on a regular basis. If you burn it to DVDs from time to time, use a cloud-drive or a professional network backup system is your choice.

    [*] Brains

    It's no joke! You really need one of those things. :) It is very important not just to click anywhere it is colored or flashing while you surfing on the web. Do not click an OK button on any popping window without reading what it says. While installing software always choose the custom mode, read what those windows says and uncheck adware that will be installed along the software you want.

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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