Katracho93 Posted June 8, 2013 ID:688943 Share Posted June 8, 2013 Lately while using Google, I noticed that it take forever to search something. Also when I'm on a website the background suddenly turn white as well. My computer is very slow as well dds.txtattach.txt Link to post Share on other sites More sharing options...
Staff gringo_pr Posted June 8, 2013 Staff ID:688953 Share Posted June 8, 2013 Hello Katracho93 I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.[*]Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.[*]Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.[*]Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.-AdwCleaner-Please download AdwCleaner by Xplode onto your desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click on Delete.Confirm each time with Ok.Your computer will be rebooted automatically. A text file will open after the restart.Please post the content of that logfile with your next answer.You can find the logfile at C:\AdwCleaner[s1].txt as well.-Junkware-Removal-Tool-Please download Junkware Removal Tool to your desktop.Shut down your protection software now to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".The tool will open and start scanning your system.Please be patient as this can take a while to complete depending on your system's specifications.On completion, a log (JRT.txt) is saved to your desktop and will automatically open.Post the contents of JRT.txt into your next message.When they are complete let me have the two reports and let me know how things are running.Gringo Link to post Share on other sites More sharing options...
Katracho93 Posted June 9, 2013 Author ID:689033 Share Posted June 9, 2013 Here you go.AdwCleanerS1.txtJRT.txt Link to post Share on other sites More sharing options...
Staff gringo_pr Posted June 9, 2013 Staff ID:689037 Share Posted June 9, 2013 Hello Katracho93 I Would like you to do the following.Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.Run Combofix:You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<Combofix may need to reboot your computer more than once to do its job this is normal.You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.Link 1Link 2Link 3 1. Close any open browsers or any other programs that are open.2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.Double click on combofix.exe & follow the prompts. When finished, it will produce a report for you. Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stallNote 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer"information and logs"In your next post I need the followingLog from Combofixlet me know of any problems you may have hadHow is the computer doing now?Gringo Link to post Share on other sites More sharing options...
Katracho93 Posted June 9, 2013 Author ID:689047 Share Posted June 9, 2013 my computer is running slow stillcombo.txt Link to post Share on other sites More sharing options...
Staff gringo_pr Posted June 9, 2013 Staff ID:689049 Share Posted June 9, 2013 Hello Katracho93 I would like you to try and run these next.TDSSKillerPlease download the latest version of TDSSKiller from here and save it to your Desktop.Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.Put a checkmark beside loaded modules.A reboot will be needed to apply the changes. Do it.TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.Then click on Change parameters in TDSSKiller.Check all boxes then click OK.Click the Start Scan button.The scan should take no longer than 2 minutes.If a suspicious object is detected, the default action will be Skip, click on Continue. If malicious objects are found, they will show in the Scan resultsEnsure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.more than one report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". The one that I need is the larger one. Please copy and paste the contents of that file here.Note** this report can be very long - so if the website gives you an error saying it is to long you may attache it If the forum still complains about it being to long send me everything that is at the end of the report after where it says================== Scan finished==================and I will see if I want to see the whole report--RogueKiller-- Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit Quit all programs that you may have started. Please disconnect any external drives from the computer before you run this scan! For Vista or Windows 7, right-click and select "Run as Administrator to start"For Windows XP, double-click to start. Wait until Prescan has finished ... Then Click on "Scan" button Wait until the Status box shows "Scan Finished"click on "delete" Wait until the Status box shows "Deleting Finished" Click on "Report" and copy/paste the content of the Notepad into your next reply.the scan will make two reports the one I would like to see is called RKreport[2].txt on your DesktopExit/Close RogueKiller+send me the reports made from TDSSKiller and Roguekiller and also let me know how the computer is doing at this time.Gringo Link to post Share on other sites More sharing options...
Katracho93 Posted June 9, 2013 Author ID:689057 Share Posted June 9, 2013 I just scanned with TDSSKiller and I didn't receive any log after the scan finished Link to post Share on other sites More sharing options...
Staff gringo_pr Posted June 9, 2013 Staff ID:689058 Share Posted June 9, 2013 did it find anything?gringo Link to post Share on other sites More sharing options...
Katracho93 Posted June 9, 2013 Author ID:689059 Share Posted June 9, 2013 it didn't find anything. Link to post Share on other sites More sharing options...
Staff gringo_pr Posted June 9, 2013 Staff ID:689060 Share Posted June 9, 2013 OK move to the next onegringo Link to post Share on other sites More sharing options...
Katracho93 Posted June 9, 2013 Author ID:689061 Share Posted June 9, 2013 My computer seems to be running a bit faster now.RogueKiller V8.5.4 _x64_ [Mar 18 2013] by Tigzymail : tigzyRK<at>gmail<dot>comFeedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/Website : http://tigzy.geekstogo.com/roguekiller.phpBlog : http://tigzyrk.blogspot.com/Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits versionStarted in : Normal modeUser : DELL [Admin rights]Mode : Remove -- Date : 06/08/2013 23:58:58| ARK || FAK || MBR |¤¤¤ Bad processes : 0 ¤¤¤¤¤¤ Registry Entries : 5 ¤¤¤[HJPOL] HKLM\[...]\System : DisableRegistryTools (0) -> DELETED[HJ DESK] HKCU\[...]\ClassicStartMenu : {59031A47-3F72-44A7-89C5-5595FE6B30EE} (1) -> REPLACED (0)[HJ DESK] HKCU\[...]\NewStartPanel : {59031A47-3F72-44A7-89C5-5595FE6B30EE} (1) -> REPLACED (0)[HJ DESK] HKCU\[...]\ClassicStartMenu : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)[HJ DESK] HKCU\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)¤¤¤ Particular Files / Folders: ¤¤¤¤¤¤ Driver : [NOT LOADED] ¤¤¤¤¤¤ HOSTS File: ¤¤¤--> C:\Windows\system32\drivers\etc\hostsÿþ1¤¤¤ MBR Check: ¤¤¤+++++ PhysicalDrive0: WDC WD25 00AAJS-75M0A0 SATA Disk Device +++++--- User ---[MBR] 9b51652306f804fb3dc0f5402db2d994[bSP] d6862736897bf9837f0a2c16725292a6 : Windows 7/8 MBR CodePartition table:0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 238316 MoUser = LL1 ... OK!User = LL2 ... OK!Finished : << RKreport[2]_D_06082013_02d2358.txt >>RKreport[1]_S_06082013_02d2358.txt ; RKreport[2]_D_06082013_02d2358.txt Link to post Share on other sites More sharing options...
Katracho93 Posted June 9, 2013 Author ID:689062 Share Posted June 9, 2013 I will continue this later because it's late Link to post Share on other sites More sharing options...
Staff gringo_pr Posted June 9, 2013 Staff ID:689063 Share Posted June 9, 2013 HelloThese logs are looking allot better. But we still have some work to do.Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..Clean Out Temp FilesThis small application you may want to keep and use once a week to keep the computer clean.Download CCleaner from here http://www.ccleaner.com/Run the installer to install the application.When it gives you the option to install Yahoo toolbar uncheck the box next to it.Run CCleaner. default settings are fineClick Run Cleaner.Close CCleaner.: Malwarebytes' Anti-Malware :I see that you have MBAM installed - That is great!! and at this time I would like you to update it and run me a quick scanDouble-click mbam icongo to the update tab at the topclick on check for updatesIf an update is found, it will download and install the latest version.Once the program has loaded, select Perform quick scan, then click Scan.When the scan is complete, click OK, then Show Results to view the results.Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.When completed, a log will open in Notepad. please copy and paste the log into your next reply If you accidentally close it, the log file is saved here and will be named like this:C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txtNote: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.Click OK to either and let MBAM proceed with the disinfection process.If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.Download HijackThis Go Here to download HijackThis program Save HijackThis to your desktop. Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run) Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu) copy and paste hijackthis report into the topic"information and logs"In your next post I need the followingLog From MBAMreport from Hijackthislet me know of any problems you may have hadHow is the computer doing now?Gringo Link to post Share on other sites More sharing options...
Katracho93 Posted June 9, 2013 Author ID:689222 Share Posted June 9, 2013 No problem so far and the computer is running so much better today.hijackthis.logmbam-log-2013-06-09 (11-35-47).txt Link to post Share on other sites More sharing options...
Staff gringo_pr Posted June 10, 2013 Staff ID:689363 Share Posted June 10, 2013 GreetingsThese logs are looking very good, we are almost done!!! Just one more scan to go.:Remove unneeded start-up entries:This part of the fix is purely optionalThese are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster. Run HijackThis (rightclick and run as admin) Click on the Scan button Put a check beside all of the items listed below (if present):O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottimeO4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"O4 - HKCU\..\Run: [spotify Web Helper] "C:\Users\DELL\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe"[*] Close all open windows and browsers/email, etc...[*] Click on the "Fix Checked" button[*] When completed, close the application.NOTE**You can research each of those lines >here< and see if you want to keep them or notjust copy the name between the brackets and paste into the search spaceO4 - HKLM\..\Run: [IntelliPoint]Eset Online Scanner**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as adminGo Eset web page to run an online scanner from ESET. Turn off the real time scanner of any existing antivirus program while performing the online scanclick on the Run ESET Online Scanner buttonTick the box next to YES, I accept the Terms of Use.Click Start[*]When asked, allow the add/on to be installedClick Start[*]Make sure that the option Remove found threats is unticked[*]Click on Advanced Settings, ensure the optionsScan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.[*]Click Scan[*]wait for the virus definitions to be downloaded[*]Wait for the scan to finishWhen the scan is completeIf no threats were foundput a checkmark in "Uninstall application on close"close programreport to me that nothing was foundIf threats were foundclick on "list of threats found"click on "export to text file" and save it as ESET SCAN and save to the desktopClick on backput a checkmark in "Uninstall application on close"click on finishclose programcopy and paste the report hereGringo Link to post Share on other sites More sharing options...
Katracho93 Posted June 10, 2013 Author ID:689380 Share Posted June 10, 2013 I have no idea why this happened in Internet Explorer and only on this page Link to post Share on other sites More sharing options...
Staff gringo_pr Posted June 10, 2013 Staff ID:689389 Share Posted June 10, 2013 check the zoom or hit Ctrl and - at the same timegringo Link to post Share on other sites More sharing options...
Katracho93 Posted June 10, 2013 Author ID:689391 Share Posted June 10, 2013 check the zoom or hit Ctrl and - at the same timegringoNothing happens, it just makes the screen smaller. btw scan is almost done and it found 2 infected files Link to post Share on other sites More sharing options...
Staff gringo_pr Posted June 10, 2013 Staff ID:689402 Share Posted June 10, 2013 If it is only on the one page then I would not worry about it to muchgringo Link to post Share on other sites More sharing options...
Katracho93 Posted June 10, 2013 Author ID:689526 Share Posted June 10, 2013 Here you goESET SCAN.txt Link to post Share on other sites More sharing options...
Staff gringo_pr Posted June 10, 2013 Staff ID:689654 Share Posted June 10, 2013 Hello Katracho93 There are some minor things in your online scan that should be removed.delete filesCopy all text in the code box (below)...to Notepad.@echo offdel /f /s /q "C:\Users\DELL\AppData\Roaming\FrostWire\.AppSpecialShare\frostwire-5.3.2.windows.exe"del /f /s /q "C:\Users\DELL\Downloads\VIO_Player_Setup.exe"del %0Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"It should look like this: <--XP<--vistaDouble click on delfile.bat to execute it.A black CMD window will flash, then disappear...this is normal.The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.:Why we need to remove some of our tools: Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.:DeFogger:Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.To re-enable your Emulation drivers, double click DeFogger to run the tool. The application window will appear Click the Re-enable button to re-enable your CD Emulation drivers Click Yes to continue A 'Finished!' message will appear Click OK DeFogger will now ask to reboot the machine - click OK.Your Emulation drivers are now re-enabled.:Uninstall ComboFix:turn off all active protection softwarepush the "windows key" + "R" (between the "Ctrl" button and "Alt" Button) please copy and past the following into the box ComboFix /Uninstall and click OK. Note the space between the X and the /Uninstall, it needs to be there.:Remove the rest of our tools:Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.Double-click OTCleanIt.exe.Click the CleanUp! button.Select Yes when the "Begin cleanup Process?" prompt appears.If you are prompted to Reboot during the cleanup, select Yes.The tool will delete itself once it finishes, if not delete it by yourself. If asked to restart the computer, please do soNote: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.:The programs you can keep:Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstallsCCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleanerMalwarebytes' Anti-Malware The Gold standerd today in antimalware scanners:Security programs:One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It istotally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)Note** If you decide to install MSE you will need to uninstall your present Antivirus:Security awareness:It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable JavaThe other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.Here are some articles that are must reads and should be read by everybody in your household that uses the internetinternetsafetyInternet Safety for KidsHere is some more reading for you from some of my collegesPC Safety and Security - What Do I Need? from my friends at Tech Support ForumCOMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removalquoted from Tech Support ForumConclusionThere is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PMMy help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.Gringo Link to post Share on other sites More sharing options...
Katracho93 Posted June 10, 2013 Author ID:689660 Share Posted June 10, 2013 Thank you so much for your help. My computer is running smoothly now and it's all thanks to you Link to post Share on other sites More sharing options...
Staff gringo_pr Posted June 10, 2013 Staff ID:689661 Share Posted June 10, 2013 You are more than welcomegringo Link to post Share on other sites More sharing options...
Katracho93 Posted June 11, 2013 Author ID:689756 Share Posted June 11, 2013 One question, I believe my computer has no antivirus. what is a good free antivirus? Link to post Share on other sites More sharing options...
Staff gringo_pr Posted June 11, 2013 Staff ID:689901 Share Posted June 11, 2013 HelloLook under :Security programs: for a link to MSEGringo Link to post Share on other sites More sharing options...
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