CurlySue Posted June 7, 2013 ID:688282 Share Posted June 7, 2013 Hi again, everyone! Given the recommendation received from this forum's Forum Deity, I chose to purchase Malwarebytes PRO from Newegg.Prior to purchase, in this forum, I learned the Newegg product was a retail version supported by DSolutions website, not the Malwarebytes website.After the install was complete, within a couple of days use, I grew concerned as the product from DSolution's consistently FAILED to update the version from 1.70 to 1.75 even though the Updater Settings "Download and install program update if available" and "Notify me when a program update is ready for installation" were both checked as shown in the Attached Imaged noted below.After posting my concern in this forum, this forum's Forum Deity stated that I could "...update over the top with no issues" and so Installed version 1.75 from the Malwarebytes website "over the top" of version 1.70 from DSolution. Thus far, I an unaware of any problems or complications. However, until there is a newer version released by Malwarebytes, I am unable to determine if the Updater Settings are working properly - so I must reserve judgement until that newer version is released.This brings me to the current issue, an issue associated with DSolution's FAILURE to support the product they received compensation from when I purchased the product from Newegg.After running a scan on 31 May 2013, Malwarebytes stated I had problems associated with two existing files - FotoMixV9Setup.exe and ProduKey.exe - and according to the product instructions as well as the instructions on the DSolution's support website, I submitted a TICKET to DSolution's requesting review of the files.http://support.dsolu...bmit/RenderFormWell . . . it's been a WEEK and I have not received any correspondence from DSolution. Dismayed by this fact, I opened the TICKET at DSolution's support website and confirmed that NOTHING HAS BEEN DONE . . . the TICKET remains open without any DSolution's action.Perhaps I am spoiled by responsible software manufacturers, including but not limited to those whose free anti-virus programs I have used for years. But it's been a WEEK and DSolution's has FAILED MISERABLY to support the retail product they were paid to support.If I had known DSolution FAILS to support the retail product they were paid to support, I would have NEVER PURCHASED the DSolution's retail product from Newegg.Any thoughts regarding DSolution's FAILURE to support the retail product they were paid to support???Thanks in advance for your suggestions.With kindest regards,CurlySue Link to post Share on other sites More sharing options...
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