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Year old computer with a virus

Jenn1990
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MrCharlie

MrCharlie

Posted
Posted

Welcome to the forum, please start HERE

Post back the 2 logs here.....DDS.txt and Attach.txt

(please don't put logs in code or quotes)

P2P Warning:

If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

<====><====><====><====><====><====><====><====>

Next................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

MrC

Note:

Please read all of my instructions completely including these.

Make sure you're subscribed to this topic:
Click on the
Follow This Topic Button
(at the top right of this page), make sure that the
Receive notification
box is checked and that it is set to
Instantly

Removing malware can be unpredictable
...things can go very wrong!
Backup
any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>
Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>
Please stick with me until I give you the "all clear" and
Please don't waste my time by leaving before that
.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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Jenn1990

Jenn1990

Posted
  • Author
Posted

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 9.0.8112.16421

Run by Jennifer at 7:37:06 on 2013-06-07

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3895.2642 [GMT -5:00]

.

SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

.

============== Running Processes ===============

.

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_d15ed671de43d681\STacSV64.exe

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\Hpservice.exe

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\WLANExt.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_d15ed671de43d681\AESTSr64.exe

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files (x86)\Bonjour\mDNSResponder.exe

C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe

C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe

C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files (x86)\StartNow Toolbar\ToolbarUpdaterService.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Windows\system32\taskhost.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Users\Jennifer\AppData\Local\gaa.exe

C:\Users\Jennifer\AppData\Local\gaa.exe

C:\Users\Jennifer\AppData\Local\gaa.exe

C:\Program Files\IDT\WDM\sttray64.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe

C:\Program Files (x86)\Shop To Win\ShopToWin.exe

C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe

C:\Windows\system32\SearchIndexer.exe

C:\Program Files (x86)\Adobe\Reader 9.0\Reader\reader_sl.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Users\Jennifer\AppData\Local\gaa.exe

C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe

C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Windows\System32\svchost.exe -k WerSvcGroup

C:\Windows\System32\svchost.exe -k LocalServicePeerNet

C:\Windows\SysWOW64\svchost.exe -k Akamai

C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe

C:\Windows\system32\taskeng.exe

c:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe

c:\Program Files (x86)\Hewlett-Packard\Media\Live TV\TVAgent.exe

C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe

C:\Program Files (x86)\Hewlett-Packard\Shared\hpCaslNotification.exe

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

C:\Windows\system32\msiexec.exe

C:\Users\Jennifer\AppData\Local\Akamai\netsession_win.exe

C:\Users\Jennifer\AppData\Local\Akamai\netsession_win.exe

C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe

C:\Windows\system32\taskeng.exe

C:\Windows\system32\sppsvc.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

uSearch Bar = hxxp://www.crawler.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=60468

mStart Page = hxxp://www.yahoo.com

mDefault_Page_URL = hxxp://www.yahoo.com

uURLSearchHooks: {472734EA-242A-422b-ADF8-83D1E48CC825} - <orphaned>

mURLSearchHooks: NCH Toolbar: {c2db4fe6-8409-45ce-8010-189a7b5cce86} - C:\Program Files (x86)\NCH\tbNCH.dll

mWinlogon: Userinit = userinit.exe,

BHO: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion

\Installs\cpn1\yt.dll

BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart

Web Printing\hpswp_printenhancer.dll

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe

\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: Conduit Engine: {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine

\ConduitEngine.dll

BHO: Shop to Win: {3A90A078-4BB9-4568-9557-CDEEFCAE68A0} - C:\Program Files (x86)\Shop to Win 22\Shop to Win

22.dll

BHO: RewardsArcade: {597A9974-8CB0-4f41-B61F-ED065738A397} - C:\Program Files (x86)\RewardsArcade

\RewardsArcade.dll

BHO: StartNow Toolbar Helper: {6E13D095-45C3-4271-9475-F3B48227DD9F} - C:\Program Files (x86)\StartNow Toolbar

\Toolbar32.dll

BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common

Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Facetheme: {9193fbaf-bdaf-4751-a99a-1f5ef255c35b} - C:\Program Files (x86)\Object\bho_project.dll

BHO: Search Toolbar: {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files (x86)\Search Toolbar

\SearchToolbar.dll

BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files

(x86)\Windows Live\Companion\companioncore.dll

BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet

Explorer\skypeieplugin.dll

BHO: NCH Toolbar: {c2db4fe6-8409-45ce-8010-189a7b5cce86} - C:\Program Files (x86)\NCH\tbNCH.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java

\jre6\bin\jp2ssv.dll

BHO: <No Name>: {FCCC63D1-D8E4-458D-BC4F-B0C3CABF31AB} - C:\Program Files (x86)\FaceMod\FaceMod_Dislike.dll

BHO: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion

\Installs\cpn1\YTSingleInstance.dll

BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart

Web Printing\hpswp_BHO.dll

TB: Search Toolbar: {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files (x86)\Search Toolbar

\SearchToolbar.dll

TB: NCH Toolbar: {C2DB4FE6-8409-45CE-8010-189A7B5CCE86} - C:\Program Files (x86)\NCH\tbNCH.dll

TB: Conduit Engine: {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine

\ConduitEngine.dll

TB: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs

\cpn1\yt.dll

TB: Search Toolbar: {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files (x86)\Search Toolbar

\SearchToolbar.dll

TB: NCH Toolbar: {c2db4fe6-8409-45ce-8010-189a7b5cce86} - C:\Program Files (x86)\NCH\tbNCH.dll

TB: Conduit Engine: {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine

\ConduitEngine.dll

TB: StartNow Toolbar: {5911488E-9D1E-40ec-8CBB-06B231CC153F} - C:\Program Files (x86)\StartNow Toolbar

\Toolbar32.dll

EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging

\Smart Web Printing\hpswp_bho.dll

uRun: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden

uRun: [shop To Win] C:\Program Files (x86)\Shop To Win\ShopToWin.exe

uRun: [Google Update] "C:\Users\Jennifer\AppData\Local\Google\Update\GoogleUpdate.exe" /c

uRun: [Akamai NetSession Interface] "C:\Users\Jennifer\AppData\Local\Akamai\netsession_win.exe"

mRun: [HPCam_Menu] "c:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe" "c:\Program

Files (x86)\Hewlett-Packard\Media\Webcam" UpdateWithCreateOnce "Software\Hewlett-Packard\Media\Webcam"

mRun: [QlbCtrl.exe] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start

mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe

mRun: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe

mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun: [Malwarebytes' Anti-Malware (reboot)] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe"

/runcleanupscript

StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BLUETO~1.LNK - C:\Program Files

\WIDCOMM\Bluetooth Software\BTTray.exe

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-Explorer: NoDriveTypeAutoRun = dword:28

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~4\Office12\EXCEL.EXE/3000

IE: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm

IE: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files

(x86)\Windows Live\Companion\companioncore.dll

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files

(x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files

(x86)\Microsoft Office\Office12\ONBttnIE.dll

IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files

(x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}

IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files

(x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

LSP: mswsock.dll

DPF: {7623BE59-D4CF-4379-ABC4-B39E11854D66} - hxxp://nxcache.nexon.net/mabinogi/renderer/mabiweb.2010.5.03.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-

i586.cab

DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-

i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab

DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} -

hxxp://aolsvc.aol.com/onlinegames/chuzzledeluxe/popcaploader_v10.cab

TCP: NameServer = 192.168.254.254

TCP: Interfaces\{FC25047C-5980-4F68-8989-100823503D3F} : DHCPNameServer = 192.168.254.254

TCP: Interfaces\{FC25047C-5980-4F68-8989-100823503D3F}\2456C6B696E6E233936493 : DHCPNameServer =

192.168.2.1

TCP: Interfaces\{FC25047C-5980-4F68-8989-100823503D3F}\4586F6D61637 : DHCPNameServer = 192.168.1.1

TCP: Interfaces\{FC25047C-5980-4F68-8989-100823503D3F}\4646D2772747 : DHCPNameServer = 192.168.180.1

TCP: Interfaces\{FC25047C-5980-4F68-8989-100823503D3F}\84F6C696461697F594E6E6F53416D6075737F514275616 :

DHCPNameServer = 4.2.2.1

Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars

\Internet Explorer\skypeieplugin.dll

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery

\AlbumDownloadProtocolHandler.dll

SSODL: WebCheck - <orphaned>

SubSystems: Windows = basesrv,1 winsrv:UserServerDllInitialization,3 consrv:ConServerDllInitialization,2 sxssrv,4

mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe

\LSRunOnce.exe"

x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common

Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin

\jp2ssv.dll

x64-Run: [igfxTray] C:\Windows\System32\igfxtray.exe

x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe

x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe

x64-Run: [synTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe

x64-Run: [sysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe

x64-Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

x64-IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

x64-DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-

i586.cab

x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-

i586.cab

x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - <orphaned>

x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>

x64-Notify: igfxcui - igfxdev.dll

x64-SSODL: WebCheck - <orphaned>

.

================= FIREFOX ===================

.

FF - ProfilePath - C:\Users\Jennifer\AppData\Roaming\Mozilla\Firefox\Profiles\76da5f6t.default\

FF - prefs.js: browser.search.selectedEngine - Bing

FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com/?pc=Z206&ocid=zdhp&install_date=20111127

FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?pc=Z206&form=ZGAADF&install_date=20111127&q=

FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll

FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: C:\Program Files (x86)\LivingPlay\nplplaypop.dll

FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.0.60831.0\npctrlui.dll

FF - plugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll

FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll

FF - plugin: C:\ProgramData\NexonUS\NGM\npNxGameUS.dll

FF - plugin: C:\Users\Jennifer\AppData\Local\Google\Update\1.3.21.145\npGoogleUpdate3.dll

FF - plugin: C:\Users\Jennifer\AppData\Local\HuluDesktop\instances\0.9.14.1\nphdplg.dll

FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll

FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll

FF - ExtSQL: !HIDDEN! 2011-11-27 16:38; {EB132DB0-A4CA-11DF-9732-0E29E0D72085}; C:\Program Files (x86)\Object

\facetheme

.

---- FIREFOX POLICIES ----

FF - user.js: extensions.autoDisableScopes - 14

.

user_pref('extensions.autoDisableScopes', 0);

============= SERVICES / DRIVERS ===============

.

R2 AESTFilters;Andrea ST Filters Service;C:\Windows\System32\DriverStore\FileRepository

\stwrt64.inf_amd64_neutral_d15ed671de43d681\AESTSr64.exe [2010-3-5 89600]

R2 Akamai;Akamai NetSession Interface;C:\Windows\System32\svchost.exe -k Akamai [2009-7-13 27136]

R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework

\HPSA_Service.exe [2011-6-21 85560]

R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe

[2011-3-28 94264]

R2 hpsrv;HP Service;C:\Windows\System32\hpservice.exe [2009-7-8 30520]

R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel®

Management Engine Components\UNS\UNS.exe [2010-3-5 2320920]

R2 Updater Service for StartNow Toolbar;Updater Service for StartNow Toolbar;C:\Program Files (x86)\StartNow Toolbar

\ToolbarUpdaterService.exe [2011-10-25 244960]

R3 Com4QLBEx;Com4QLBEx;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe [2010-1-9

228408]

R3 enecir;ENE CIR Receiver;C:\Windows\System32\drivers\enecir.sys [2009-6-29 70656]

R3 HECIx64;Intel® Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2009-9-17 56344]

R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2009-9-26 233984]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework

\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET

\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\System32\drivers\btwl2cap.sys [2010-3-5 35104]

S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2011-1-18 48488]

S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2010-9-23

1493352]

S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers

\netw5v64.sys [2009-6-10 5434368]

S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2010-3-5 225280]

S3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2010-3-5 236544]

S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]

S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]

S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-6-8 59392]

S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2011-5-10 51712]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-8-18 1255736]

S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys

[2009-6-10 389120]

S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22

57184]

.

=============== File Associations ===============

.

FileExt: .exe: 07="C:\Users\Jennifer\AppData\Local\gaa.exe" -a "%1" %*

.

=============== Created Last 30 ================

.

.

==================== Find3M ====================

.

.

============= FINISH: 7:38:49.16 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 8/17/2010 8:59:34 PM

System Uptime: 6/7/2013 7:33:27 AM (0 hours ago)

.

Motherboard: Hewlett-Packard | | 3658

Processor: Intel® Core i3 CPU M 330 @ 2.13GHz | CPU | 1450/1066mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 285 GiB total, 207.769 GiB free.

D: is FIXED (NTFS) - 13 GiB total, 2.192 GiB free.

E: is FIXED (FAT32) - 0 GiB total, 0.093 GiB free.

F: is CDROM (UDF)

.

==== Disabled Device Manager Items =============

.

Class GUID: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}

Description: HP Integrated Module with Bluetooth 2.1 Wireless Technology

Device ID: USB\VID_03F0&PID_231D\6&EA90FD1&0&6

Manufacturer: Broadcom

Name: HP Integrated Module with Bluetooth 2.1 Wireless Technology

PNP Device ID: USB\VID_03F0&PID_231D\6&EA90FD1&0&6

Service: BTHUSB

.

Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}

Description: Microsoft Virtual WiFi Miniport Adapter

Device ID: {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&28935323&0&01

Manufacturer: Microsoft

Name: Microsoft Virtual WiFi Miniport Adapter

PNP Device ID: {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&28935323&0&01

Service: vwifimp

.

==== System Restore Points ===================

.

RP413: 12/6/2011 12:58:03 PM - Windows Update

RP414: 12/12/2011 7:47:54 PM - Removed Fliptoast

RP415: 12/14/2011 7:40:31 PM - Windows Update

RP416: 12/14/2011 11:49:08 PM - Windows Update

RP417: 12/17/2011 9:29:43 AM - Removed Skype™ 5.5

RP418: 12/17/2011 9:30:24 AM - Removed Skype Click to Call

.

==== Installed Programs ======================

.

Update for Microsoft Office 2007 (KB2508958)

Acrobat.com

Adobe AIR

Adobe Flash Player 10 Plugin

Adobe Flash Player 11 ActiveX

Adobe Reader 9.1 MUI

Adobe Shockwave Player

Akamai NetSession Interface

Akamai NetSession Interface Service

Anti Keylogger Shield v3.0

Apple Application Support

Apple Mobile Device Support

Apple Software Update

Bandisoft MPEG-1 Decoder

Bonjour

Broadcom 802.11 Wireless LAN Adapter

Compatibility Pack for the 2007 Office system

Conduit Engine

CyberLink DVD Suite

D3DX10

DVD Menu Pack for HP MediaSmart Video

EA Download Manager

ENE CIR Receiver Driver

ESU for Microsoft Windows 7

FaceMod Dislike Button 1.5

Facetheme

Google Chrome

Grand Fantasia

Hewlett-Packard ACLM.NET v1.1.1.0

HP 3D DriveGuard

HP Advisor

HP Customer Experience Enhancements

HP Games

HP Integrated Module with Bluetooth wireless technology

HP MediaSmart DVD

HP MediaSmart Internet TV

HP MediaSmart Live TV

HP MediaSmart Music/Photo/Video

HP MediaSmart SlingPlayer

HP MediaSmart SmartMenu

HP MediaSmart Software Notebook Demo

HP MediaSmart Webcam

HP MediaSmart/TouchSmart Netflix

HP Quick Launch Buttons

HP Setup

HP Smart Web Printing

HP Support Assistant

HP Update

HP User Guides 0154

HP Wireless Assistant

Hulu Desktop

IDT Audio

Intel® Graphics Media Accelerator Driver

Intel® Management Engine Components

Intel® Matrix Storage Manager

iTunes

Java Auto Updater

Java 6 Update 15 (64-bit)

Java 6 Update 26

Java SE Development Kit 6 Update 15 (64-bit)

Junk Mail filter update

LabelPrint

LightScribe System Software

Mabinogi

Malwarebytes' Anti-Malware version 1.51.0.1200

Mesh Runtime

Messenger Companion

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Live Search Toolbar

Microsoft Office 2007 Service Pack 2 (SP2)

Microsoft Office Excel MUI (English) 2007

Microsoft Office Home and Student 2007

Microsoft Office Office 64-bit Components 2007

Microsoft Office OneNote MUI (English) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office PowerPoint Viewer 2007 (English)

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)

Microsoft Office Shared 64-bit MUI (English) 2007

Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Suite Activation Assistant

Microsoft Office Word MUI (English) 2007

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570

Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570

Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Works

Microsoft WSE 3.0 Runtime

Movie Theme Pack for HP MediaSmart Video

Mozilla Firefox 8.0.1 (x86 en-US)

MSVCRT

MSVCRT_amd64

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

NCH Toolbar

Nexon Game Manager

OpenOffice.org 3.2

Pando Media Booster

Power2Go

PowerDirector

QLBCASL

QuickTime

Realtek Ethernet Controller Driver

Realtek USB 2.0 Card Reader

Recovery Manager

RewardsArcade

SAMSUNG Mobile Modem Driver Set

Samsung Mobile phone USB driver Drive Software

SAMSUNG Mobile USB Modem 1.0 Software

SAMSUNG Mobile USB Modem Software

Samsung PC Studio 3 USB Driver Installer

Security Update for 2007 Microsoft Office System (KB2288621)

Security Update for 2007 Microsoft Office System (KB2288931)

Security Update for 2007 Microsoft Office System (KB2345043)

Security Update for 2007 Microsoft Office System (KB2553089)

Security Update for 2007 Microsoft Office System (KB2553090)

Security Update for 2007 Microsoft Office System (KB2584063)

Security Update for 2007 Microsoft Office System (KB969559)

Security Update for 2007 Microsoft Office System (KB976321)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition

Security Update for Microsoft Office InfoPath 2007 (KB979441)

Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition

Security Update for Microsoft Office system 2007 (972581)

Security Update for Microsoft Office system 2007 (KB974234)

Security Update for Microsoft Office Visio Viewer 2007 (KB973709)

Security Update for Microsoft Office Word 2007 (KB2344993)

Shop To Win

Skype Click to Call

StartNow Toolbar

Synaptics Pointing Device Driver

The Sims™ 3

The Sims™ 3 Generations

The Sims™ 3 Late Night

Update for 2007 Microsoft Office System (KB2284654)

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft Office 2007 Help for Common Features (KB963673)

Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition

Update for Microsoft Office 2007 System (KB2539530)

Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition

Update for Microsoft Office Excel 2007 Help (KB963678)

Update for Microsoft Office OneNote 2007 (KB980729)

Update for Microsoft Office OneNote 2007 Help (KB963670)

Update for Microsoft Office Powerpoint 2007 Help (KB963669)

Update for Microsoft Office Script Editor Help (KB963671)

Update for Microsoft Office Word 2007 Help (KB963665)

VideoLAN VLC media player 0.8.6f

Visual C++ 8.0 Runtime Setup Package (x64)

Windows Driver Package - Broadcom Bluetooth (06/15/2009 6.2.0.9000)

Windows Driver Package - Broadcom Bluetooth (07/30/2009 6.2.0.9405)

Windows Driver Package - Broadcom HIDClass (07/28/2009 6.2.0.9800)

Windows Live Communications Platform

Windows Live Essentials

Windows Live Family Safety

Windows Live ID Sign-in Assistant

Windows Live Installer

Windows Live Language Selector

Windows Live Mail

Windows Live Mesh

Windows Live Mesh ActiveX Control for Remote Connections

Windows Live Messenger

Windows Live Messenger Companion Core

Windows Live MIME IFilter

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live Remote Client

Windows Live Remote Client Resources

Windows Live Remote Service

Windows Live Remote Service Resources

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live Sync

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

Windows Movie Maker 2.6

Yahoo! Messenger

Yahoo! Software Update

Yahoo! Toolbar

.

==== Event Viewer Messages From Past Week ========

.

6/7/2013 7:34:11 AM, Error: Service Control Manager [7024] - The HomeGroup Listener service terminated with service-

specific error %%-2147023143.

6/7/2013 7:33:57 AM, Error: Microsoft-Windows-DNS-Client [1012] - There was an error while attempting to read the local

hosts file.

6/7/2013 7:33:54 AM, Error: Server [2505] - The server could not bind to the transport \Device\NetBT_Tcpip_{FC25047C-

5980-4F68-8989-100823503D3F} because another computer on the network has the same name. The server could not start.

6/7/2013 7:33:54 AM, Error: NetBT [4321] - The name "JENNIFER-PC :20" could not be registered on the interface with IP

address 192.168.254.5. The computer with the IP address 192.168.254.1 did not allow the name to be claimed by this

computer.

6/7/2013 7:33:54 AM, Error: NetBT [4321] - The name "JENNIFER-PC :0" could not be registered on the interface with IP

address 192.168.254.5. The computer with the IP address 192.168.254.1 did not allow the name to be claimed by this

computer.

6/7/2013 7:33:52 AM, Error: Service Control Manager [7023] - The Computer Browser service terminated with the following

error: The specified service does not exist as an installed service.

6/7/2013 7:33:52 AM, Error: Service Control Manager [7003] - The IPsec Policy Agent service depends the following service:

BFE. This service might not be installed.

6/7/2013 7:33:52 AM, Error: Service Control Manager [7003] - The IKE and AuthIP IPsec Keying Modules service depends the

following service: BFE. This service might not be installed.

6/6/2013 8:39:00 PM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function

Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to

start.

6/6/2013 8:36:23 PM, Error: Microsoft-Windows-WLAN-AutoConfig [10000] - WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\System32\bcmihvsrv64.dll Error Code: 21

6/6/2013 8:36:20 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the

service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

6/6/2013 8:36:20 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the

service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

6/6/2013 8:36:18 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the

service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

6/6/2013 8:36:13 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the

service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}

6/6/2013 8:36:06 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to

load: discache spldr Wanarpv6

6/6/2013 8:36:04 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service

which failed to start because of the following error: The dependency service or group failed to start.

.

==== End Of File ===========================

RogueKiller V8.5.4 [Mar 18 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Jennifer [Admin rights]

Mode : Scan -- Date : 06/07/2013 07:44:37

| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

[Rogue.AntiSpy-AH] gaa.exe -- C:\Users\Jennifer\AppData\Local\gaa.exe [-] -> KILLED [TermProc]

[Rogue.AntiSpy-AH] gaa.exe -- C:\Users\Jennifer\AppData\Local\gaa.exe [-] -> KILLED [TermThr]

[Rogue.AntiSpy-AH] gaa.exe -- C:\Users\Jennifer\AppData\Local\gaa.exe [-] -> KILLED [TermThr]

[Rogue.AntiSpy-AH] gaa.exe -- C:\Users\Jennifer\AppData\Local\gaa.exe [-] -> KILLED [TermThr]

[Rogue.AntiSpy-AH] gaa.exe -- C:\Users\Jennifer\AppData\Local\gaa.exe [-] -> KILLED [TermThr]

¤¤¤ Registry Entries : 13 ¤¤¤

[TASK][sUSP PATH] RunAsStdUser Task : C:\Users\MYLOVE~1\AppData\Local\Temp\{86D4B82A-ABED-442A-BE86-96357B70F4FE}\RunIE.exe -secondattempt hxxp://sp.ask.com/toolbar/toolbarS/toolbar.php?tb=CDS&browser=IE&success=1 [x] -> FOUND

[HJPOL] HKCU\[...]\System : DisableTaskMgr (0) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

[sHELLSPWN] HKCU\[...]\command : ("C:\Users\Jennifer\AppData\Local\gaa.exe" -a "%1" %*) -> FOUND

[sHELLSPWN] HKUS\S-1-5-21-3394367284-1620215035-3431280049-1000[...]\command : ("C:\Users\Jennifer\AppData\Local\gaa.exe" -a "%1" %*) -> FOUND

[sHELLSPWN] HKCR\[...]\command : ("C:\Users\Jennifer\AppData\Local\gaa.exe" -a "%1" %*) -> FOUND

[FILEASSO] HKCR\[...].exe : (07) -> FOUND

[FILEASSO] HKCU\[...]\.exe : (07) -> FOUND

[FILEASSO] HKUS\S-1-5-21-3394367284-1620215035-3431280049-1000[...]\.exe : (07) -> FOUND

[FILEASSO] HKLM\[...]\command : ("C:\Users\Jennifer\AppData\Local\gaa.exe" -a "C:\Program Files (x86)\Mozilla Firefox\firefox.exe") [-] -> FOUND

[FILEASSO] HKLM\[...]\command : ("C:\Users\Jennifer\AppData\Local\gaa.exe" -a "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode) [-] -> FOUND

[FILEASSO] HKLM\[...]\command : ("C:\Users\Jennifer\AppData\Local\gaa.exe" -a "C:\Program Files (x86)\Internet Explorer\iexplore.exe") [-] -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

[ZeroAccess][FILE] Desktop.ini : C:\Windows\Assembly\GAC_32\Desktop.ini [-] --> FOUND

[ZeroAccess][FILE] Desktop.ini : C:\Windows\Assembly\GAC_64\Desktop.ini [-] --> FOUND

[ZeroAccess][FILE] consrv.dll : C:\Windows\system32\consrv.dll [-] --> FOUND

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ Infection : Rogue.AntiSpy-AH|ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: TOSHIBA MK3256GSY +++++

--- User ---

[MBR] 78baf0603c615ac6302d38428e8ef9fa

[bSP] d89f3f2200fefd0926e214661f4abb37 : Windows Vista/7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 199 Mo

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 409600 | Size: 291441 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 597280768 | Size: 13500 Mo

3 - [XXXXXX] FAT32-LBA (0x0c) [VISIBLE] Offset (sectors): 624928768 | Size: 103 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[1]_S_06072013_02d0744.txt >>

RKreport[1]_S_06072013_02d0744.txt

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MrCharlie

MrCharlie

Posted
Posted

Please read the following information first.

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan also.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall

http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Download Malwarebytes Anti-Rootkit from HERE

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

more-reply-options.jpg

New window that comes up.

choose-files1.jpg

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that they are now functioning normally.

MrC

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MrCharlie

MrCharlie

Posted
Posted

Well Done, lets run ComboFix to clear up any leftovers.

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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MrCharlie

MrCharlie

Posted
Posted

Looks Good..................

Lets check for any adware while you're here:

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion method. It can be easily uninstalled using the "Uninstall" mode.

  1. Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
  2. Now click on the Search tab.
  3. Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:

Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.

You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:

/DisableAskDetection - This option disables Ask Toolbar detection.

MrC

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Jenn1990

Jenn1990

Posted
  • Author
Posted

# AdwCleaner v2.302 - Logfile created 06/07/2013 at 18:42:57

# Updated 06/06/2013 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : Jennifer - JENNIFER-PC

# Boot Mode : Normal

# Running from : C:\Users\Jennifer\Downloads\adwcleaner.exe

# Option [search]

***** [services] *****

***** [Files / Folders] *****

File Found : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk

Folder Found : C:\Program Files (x86)\Application Updater

Folder Found : C:\Program Files (x86)\Conduit

Folder Found : C:\Program Files (x86)\ConduitEngine

Folder Found : C:\Program Files (x86)\NCH

Folder Found : C:\ProgramData\Tarma Installer

Folder Found : C:\Users\Jennifer\AppData\Local\OpenCandy

Folder Found : C:\Users\Jennifer\AppData\Local\RewardsArcade

Folder Found : C:\Users\Jennifer\AppData\Local\RewardsArcade

Folder Found : C:\Users\Jennifer\AppData\LocalLow\Conduit

Folder Found : C:\Users\Jennifer\AppData\LocalLow\ConduitEngine

Folder Found : C:\Users\Jennifer\AppData\LocalLow\NCH

Folder Found : C:\Users\Jennifer\AppData\Roaming\iWin

***** [Registry] *****

Key Found : HKCU\Software\AppDataLow\Software\Conduit

Key Found : HKCU\Software\AppDataLow\Software\conduitEngine

Key Found : HKCU\Software\AppDataLow\Software\conduitEngine

Key Found : HKCU\Software\AppDataLow\Software\NCH

Key Found : HKCU\Software\AppDataLow\Software\RewardsArcade

Key Found : HKCU\Software\AppDataLow\Toolbar

Key Found : HKCU\Software\Conduit

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{30F9B915-B755-4826-820B-08FBA6BD249D}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{30F9B915-B755-4826-820B-08FBA6BD249D}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{C2DB4FE6-8409-45CE-8010-189A7B5CCE86}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{30F9B915-B755-4826-820B-08FBA6BD249D}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{30F9B915-B755-4826-820B-08FBA6BD249D}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8736C681-37A0-40C6-A0F0-4C083409151C}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{C2DB4FE6-8409-45CE-8010-189A7B5CCE86}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Key Found : HKCU\Software\ShopToWin

Key Found : HKCU\Software\Softonic

Key Found : HKCU\Software\YahooPartnerToolbar

Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{1CB20BF0-BBAE-40A7-93F4-6435FF3D0411}

Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}

Key Found : HKLM\SOFTWARE\Classes\AppID\{7E8A36EA-2501-4ED3-A3C8-CFA9143FB169}

Key Found : HKLM\SOFTWARE\Classes\AppID\{EB583FE1-9458-4EDA-AC68-24D24F17C70F}

Key Found : HKLM\SOFTWARE\Classes\AppID\{FAA8C612-F1B6-461B-8B60-B54D74D9642E}

Key Found : HKLM\SOFTWARE\Classes\AppID\ShoppingBHO.DLL

Key Found : HKLM\SOFTWARE\Classes\AppID\Toolbar.DLL

Key Found : HKLM\SOFTWARE\Classes\AppID\ToolbarBroker.EXE

Key Found : HKLM\SOFTWARE\Classes\Conduit.Engine

Key Found : HKLM\SOFTWARE\Classes\FCSB000063945.JSOptionsImpl

Key Found : HKLM\SOFTWARE\Classes\FCSB000063945.JSOptionsImpl.1

Key Found : HKLM\SOFTWARE\Classes\RewardsArcade.FBApi

Key Found : HKLM\SOFTWARE\Classes\RewardsArcade.FBApi.1

Key Found : HKLM\SOFTWARE\Classes\Toolbar.BandObject

Key Found : HKLM\SOFTWARE\Classes\Toolbar.BandObject.1

Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT2117678

Key Found : HKLM\SOFTWARE\Classes\Toolbar.ToolbarHelperObject

Key Found : HKLM\SOFTWARE\Classes\Toolbar.ToolbarHelperObject.1

Key Found : HKLM\SOFTWARE\Classes\TypeLib\{38BF9661-BDA0-4A74-BB3B-576EC7AE16DC}

Key Found : HKLM\SOFTWARE\Classes\TypeLib\{6857AC4A-95B4-4E2C-B2D2-8A235FCCEF4A}

Key Found : HKLM\SOFTWARE\Classes\ZGClnt.Mngr

Key Found : HKLM\SOFTWARE\Classes\ZGClnt.Mngr.1

Key Found : HKLM\Software\Conduit

Key Found : HKLM\Software\conduitEngine

Key Found : HKLM\Software\conduitEngine

Key Found : HKLM\Software\Default Tab

Key Found : HKLM\SOFTWARE\Microsoft\Tracing\CToolbar_RASMANCS

Key Found : HKLM\SOFTWARE\Microsoft\Tracing\CToolbar_RASMANCS

Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{4C944532-1710-4DBF-85B1-1ADDBEC4F44B}

Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Key Found : HKLM\Software\NCH

Key Found : HKLM\Software\StartNow Toolbar

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{25514C64-8321-494E-BD3E-3DBAB3F8CEBA}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{2CBD2A57-2FD5-4F1A-9FC8-90ED48FA4187}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{30F9B915-B755-4826-820B-08FBA6BD249D}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{30F9B915-B755-4826-820B-08FBA6BD249D}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{4C944532-1710-4DBF-85B1-1ADDBEC4F44B}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{5911488E-9D1E-40EC-8CBB-06B231CC153F}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{597A9974-8CB0-4F41-B61F-ED065738A397}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{6E13D095-45C3-4271-9475-F3B48227DD9F}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{761F6A83-F007-49E4-8EAC-CDB6808EF06F}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{76C45B18-A29E-43EA-AAF8-AF55C2E1AE17}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{7CD74AFF-3433-4E34-92E2-D98DFDB30754}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{96EF404C-24C7-43D0-9096-4CCC8BB7CCAC}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{97720195-206A-42AE-8E65-260B9BA5589F}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{986F7A5A-9676-47E1-8642-F41F8C3FCF82}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{9D425283-D487-4337-BAB6-AB8354A81457}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{B18788A4-92BD-440E-A4D1-380C36531119}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{C2DB4FE6-8409-45CE-8010-189A7B5CCE86}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{FE9271F2-6EFD-44B0-A826-84C829536E93}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{1C888195-0160-4883-91B7-294C0CE2F277}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{6427058B-217C-4C7F-A6CE-C7934C0BDCEB}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{99ACA0F7-D864-45CB-8C40-FD42A077E7CA}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{E65F40C8-3CEB-47C2-9E01-BF73323DF4E7}

Key Found : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\kincjchfokkeneeofpeefomkikfkiedl

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{2CBD2A57-2FD5-4F1A-9FC8-90ED48FA4187}

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D47FCA65-CF47-4140-B7E0-144332686345}

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E2DA498F-C8D9-49FC-8BD5-A21A0B413301}

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{30F9B915-B755-4826-820B-08FBA6BD249D}

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{30F9B915-B755-4826-820B-08FBA6BD249D}

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{597A9974-8CB0-4F41-B61F-ED065738A397}

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6E13D095-45C3-4271-9475-F3B48227DD9F}

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9D425283-D487-4337-BAB6-AB8354A81457}

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{C2DB4FE6-8409-45CE-8010-189A7B5CCE86}

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\conduitEngine

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\conduitEngine

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\NCH Toolbar

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\StartNow Toolbar

Key Found : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}

Key Found : HKLM\SOFTWARE\Classes\Interface\{1C888195-0160-4883-91B7-294C0CE2F277}

Key Found : HKLM\SOFTWARE\Classes\Interface\{6427058B-217C-4C7F-A6CE-C7934C0BDCEB}

Key Found : HKLM\SOFTWARE\Classes\Interface\{99ACA0F7-D864-45CB-8C40-FD42A077E7CA}

Key Found : HKLM\SOFTWARE\Classes\Interface\{E65F40C8-3CEB-47C2-9E01-BF73323DF4E7}

Key Found : HKU\S-1-5-21-3394367284-1620215035-3431280049-1000\Software\Microsoft\Internet Explorer\SearchScopes\{1CB20BF0-BBAE-40A7-93F4-6435FF3D0411}

Key Found : HKU\S-1-5-21-3394367284-1620215035-3431280049-1000\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}

Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{30F9B915-B755-4826-820B-08FBA6BD249D}]

Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{30F9B915-B755-4826-820B-08FBA6BD249D}]

Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{C2DB4FE6-8409-45CE-8010-189A7B5CCE86}]

Value Found : HKCU\Software\Mozilla\Firefox\Extensions [{EB132DB0-A4CA-11DF-9732-0E29E0D72085}]

Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{C2DB4FE6-8409-45CE-8010-189A7B5CCE86}]

Value Found : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{EB132DB0-A4CA-11DF-9732-0E29E0D72085}]

Value Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{30F9B915-B755-4826-820B-08FBA6BD249D}]

Value Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{30F9B915-B755-4826-820B-08FBA6BD249D}]

Value Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{5911488E-9D1E-40EC-8CBB-06B231CC153F}]

Value Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{9D425283-D487-4337-BAB6-AB8354A81457}]

Value Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{C2DB4FE6-8409-45CE-8010-189A7B5CCE86}]

Value Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16421

[OK] Registry is clean.

-\\ Mozilla Firefox v8.0.1 (en-US)

File : C:\Users\Jennifer\AppData\Roaming\Mozilla\Firefox\Profiles\76da5f6t.default\prefs.js

Found : user_pref("extensions.crossriderapp498.498.InstallationThankYouPage", true);

Found : user_pref("extensions.crossriderapp498.498.InstallationTime", 1323724103);

Found : user_pref("extensions.crossriderapp498.498.InstallationUserSettings.searchUserConifrmation", false);

Found : user_pref("extensions.crossriderapp498.498.InstallationUserSettings.setHomepage", false);

Found : user_pref("extensions.crossriderapp498.498.InstallationUserSettings.setNewTab", false);

Found : user_pref("extensions.crossriderapp498.498.InstallationUserSettings.setSearch", false);

Found : user_pref("extensions.crossriderapp498.498.active", true);

Found : user_pref("extensions.crossriderapp498.498.addressbar", "");

Found : user_pref("extensions.crossriderapp498.498.affid", "0");

Found : user_pref("extensions.crossriderapp498.498.backgroundjs", "\n/**************************************[...]

Found : user_pref("extensions.crossriderapp498.498.backgroundver", 4);

Found : user_pref("extensions.crossriderapp498.498.certdomaininstaller", "");

Found : user_pref("extensions.crossriderapp498.498.changeprevious", false);

Found : user_pref("extensions.crossriderapp498.498.cookie.InstallationTime.expiration", "Fri Feb 01 2030 00:[...]

Found : user_pref("extensions.crossriderapp498.498.cookie.InstallationTime.value", "1323724103");

Found : user_pref("extensions.crossriderapp498.498.cookie.InstallerParams.expiration", "Fri Feb 01 2030 00:0[...]

Found : user_pref("extensions.crossriderapp498.498.cookie.InstallerParams.value", "%7B%22sub_id%22%3A%22defa[...]

Found : user_pref("extensions.crossriderapp498.498.cookie._GPL_geo.expiration", "Mon Dec 19 2011 15:34:48 GM[...]

Found : user_pref("extensions.crossriderapp498.498.cookie._GPL_geo.value", "%7B%22geoplugin_city%22%3A%22Spr[...]

Found : user_pref("extensions.crossriderapp498.498.cookie._GPL_hotfix20111102645.expiration", "Fri Feb 01 20[...]

Found : user_pref("extensions.crossriderapp498.498.cookie._GPL_hotfix20111102645.value", "%221%22");

Found : user_pref("extensions.crossriderapp498.498.cookie._GPL_parent_zoneid.expiration", "Fri Feb 01 2030 0[...]

Found : user_pref("extensions.crossriderapp498.498.cookie._GPL_parent_zoneid.value", "%2211697%22");

Found : user_pref("extensions.crossriderapp498.498.cookie._GPL_zoneid.expiration", "Fri Feb 01 2030 00:00:00[...]

Found : user_pref("extensions.crossriderapp498.498.cookie._GPL_zoneid.value", "%2213728%22");

Found : user_pref("extensions.crossriderapp498.498.description", "RewardsArcade is a platform that allows us[...]

Found : user_pref("extensions.crossriderapp498.498.domain", "www.rewardsarcade.com");

Found : user_pref("extensions.crossriderapp498.498.emailsig", "");

Found : user_pref("extensions.crossriderapp498.498.enablesearch", false);

Found : user_pref("extensions.crossriderapp498.498.exposesites", "");

Found : user_pref("extensions.crossriderapp498.498.fbremoteurl", "");

Found : user_pref("extensions.crossriderapp498.498.group", 0);

Found : user_pref("extensions.crossriderapp498.498.homepage", "");

Found : user_pref("extensions.crossriderapp498.498.iframe", false);

Found : user_pref("extensions.crossriderapp498.498.js", "\n\nvar _GPL_PID = 18;\n\n(function($) { \n\n $.[...]

Found : user_pref("extensions.crossriderapp498.498.manifesturl", "");

Found : user_pref("extensions.crossriderapp498.498.name", "RewardsArcade");

Found : user_pref("extensions.crossriderapp498.498.newtab", "");

Found : user_pref("extensions.crossriderapp498.498.opensearch", "");

Found : user_pref("extensions.crossriderapp498.498.premium", true);

Found : user_pref("extensions.crossriderapp498.498.publisher", "215 Apps");

Found : user_pref("extensions.crossriderapp498.498.searchstatus", 0);

Found : user_pref("extensions.crossriderapp498.498.setnewtab", false);

Found : user_pref("extensions.crossriderapp498.498.settingsurl", "");

Found : user_pref("extensions.crossriderapp498.498.thankyou", "hxxp://www.rewardsarcade.com/r.php?app_id=498[...]

Found : user_pref("extensions.crossriderapp498.498.updateinterval", 360);

Found : user_pref("extensions.crossriderapp498.498.ver", 61);

Found : user_pref("extensions.crossriderapp498.apps", "498");

Found : user_pref("extensions.crossriderapp498.bic", "1343432ae1be4f8319e7f390105da86e");

Found : user_pref("extensions.crossriderapp498.cid", 498);

Found : user_pref("extensions.crossriderapp498.firstrun", false);

Found : user_pref("extensions.crossriderapp498.hadappinstalled", true);

Found : user_pref("extensions.crossriderapp498.installationdate", 1323725664);

Found : user_pref("extensions.crossriderapp498.jsver", 3);

Found : user_pref("extensions.crossriderapp498.lastcheck", 22068043);

Found : user_pref("extensions.crossriderapp498.lastcheckitem", 22068390);

Found : user_pref("extensions.crossriderapp498.misc.lastBgWorkerTimer", "1324103377470");

Found : user_pref("extensions.crossriderapp498.misc.lastDomWorkerTimer", "1324103377468");

Found : user_pref("{5911488E-9D1E-40ec-8CBB-06B231CC153F}.name", "StartNow Toolbar");

Found : user_pref("{5911488E-9D1E-40ec-8CBB-06B231CC153F}.startpage", "wpl.startnow.com");

-\\ Google Chrome v16.0.912.63

File : C:\Users\Jennifer\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [17176 octets] - [07/06/2013 18:42:57]

########## EOF - C:\AdwCleaner[R1].txt - [17237 octets] ##########

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MrCharlie

MrCharlie

Posted
Posted

Lots of adware found....lets clear it out.....

  1. Please re-run AdwCleaner
  2. Click on Delete button.
  3. Confirm each time with OK if asked.
  4. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

Then......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!

MrC

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Jenn1990

Jenn1990

Posted
  • Author
Posted

Results of screen317's Security Check version 0.99.64

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 10

``````````````Antivirus/Firewall Check:``````````````

Windows Security Center service is not running! This report may not be accurate!

Windows Firewall Enabled!

Windows Firewall Disabled!

WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

Java 6 Update 26

Java version out of Date!

Adobe Flash Player 10 Flash Player out of Date!

Adobe Reader 9 Adobe Reader out of Date!

Mozilla Firefox (8.0.1)

Google Chrome 15.0.874.121

Google Chrome 16.0.912.63

````````Process Check: objlist.exe by Laurent````````

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 0%

````````````````````End of Log``````````````````````

# AdwCleaner v2.302 - Logfile created 06/07/2013 at 19:07:49

# Updated 06/06/2013 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : Jennifer - JENNIFER-PC

# Boot Mode : Normal

# Running from : C:\Users\Jennifer\Downloads\adwcleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk

Folder Deleted : C:\Program Files (x86)\Application Updater

Folder Deleted : C:\Program Files (x86)\Conduit

Folder Deleted : C:\Program Files (x86)\ConduitEngine

Folder Deleted : C:\Program Files (x86)\NCH

Folder Deleted : C:\ProgramData\Tarma Installer

Folder Deleted : C:\Users\Jennifer\AppData\Local\OpenCandy

Folder Deleted : C:\Users\Jennifer\AppData\Local\RewardsArcade

Folder Deleted : C:\Users\Jennifer\AppData\LocalLow\Conduit

Folder Deleted : C:\Users\Jennifer\AppData\LocalLow\ConduitEngine

Folder Deleted : C:\Users\Jennifer\AppData\LocalLow\NCH

Folder Deleted : C:\Users\Jennifer\AppData\Roaming\iWin

***** [Registry] *****

Key Deleted : HKCU\Software\AppDataLow\Software\Conduit

Key Deleted : HKCU\Software\AppDataLow\Software\conduitEngine

Key Deleted : HKCU\Software\AppDataLow\Software\NCH

Key Deleted : HKCU\Software\AppDataLow\Software\RewardsArcade

Key Deleted : HKCU\Software\AppDataLow\Toolbar

Key Deleted : HKCU\Software\Conduit

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{30F9B915-B755-4826-820B-08FBA6BD249D}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{C2DB4FE6-8409-45CE-8010-189A7B5CCE86}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{30F9B915-B755-4826-820B-08FBA6BD249D}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8736C681-37A0-40C6-A0F0-4C083409151C}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{C2DB4FE6-8409-45CE-8010-189A7B5CCE86}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Key Deleted : HKCU\Software\ShopToWin

Key Deleted : HKCU\Software\Softonic

Key Deleted : HKCU\Software\YahooPartnerToolbar

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{1CB20BF0-BBAE-40A7-93F4-6435FF3D0411}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{7E8A36EA-2501-4ED3-A3C8-CFA9143FB169}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{EB583FE1-9458-4EDA-AC68-24D24F17C70F}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{FAA8C612-F1B6-461B-8B60-B54D74D9642E}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\ShoppingBHO.DLL

Key Deleted : HKLM\SOFTWARE\Classes\AppID\Toolbar.DLL

Key Deleted : HKLM\SOFTWARE\Classes\AppID\ToolbarBroker.EXE

Key Deleted : HKLM\SOFTWARE\Classes\Conduit.Engine

Key Deleted : HKLM\SOFTWARE\Classes\FCSB000063945.JSOptionsImpl

Key Deleted : HKLM\SOFTWARE\Classes\FCSB000063945.JSOptionsImpl.1

Key Deleted : HKLM\SOFTWARE\Classes\RewardsArcade.FBApi

Key Deleted : HKLM\SOFTWARE\Classes\RewardsArcade.FBApi.1

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.BandObject

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.BandObject.1

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2117678

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.ToolbarHelperObject

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.ToolbarHelperObject.1

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{38BF9661-BDA0-4A74-BB3B-576EC7AE16DC}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{6857AC4A-95B4-4E2C-B2D2-8A235FCCEF4A}

Key Deleted : HKLM\SOFTWARE\Classes\ZGClnt.Mngr

Key Deleted : HKLM\SOFTWARE\Classes\ZGClnt.Mngr.1

Key Deleted : HKLM\Software\Conduit

Key Deleted : HKLM\Software\conduitEngine

Key Deleted : HKLM\Software\Default Tab

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\CToolbar_RASMANCS

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{4C944532-1710-4DBF-85B1-1ADDBEC4F44B}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Key Deleted : HKLM\Software\NCH

Key Deleted : HKLM\Software\StartNow Toolbar

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{25514C64-8321-494E-BD3E-3DBAB3F8CEBA}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{2CBD2A57-2FD5-4F1A-9FC8-90ED48FA4187}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{30F9B915-B755-4826-820B-08FBA6BD249D}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{4C944532-1710-4DBF-85B1-1ADDBEC4F44B}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{5911488E-9D1E-40EC-8CBB-06B231CC153F}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{597A9974-8CB0-4F41-B61F-ED065738A397}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{6E13D095-45C3-4271-9475-F3B48227DD9F}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{761F6A83-F007-49E4-8EAC-CDB6808EF06F}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{76C45B18-A29E-43EA-AAF8-AF55C2E1AE17}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{7CD74AFF-3433-4E34-92E2-D98DFDB30754}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{96EF404C-24C7-43D0-9096-4CCC8BB7CCAC}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{97720195-206A-42AE-8E65-260B9BA5589F}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{986F7A5A-9676-47E1-8642-F41F8C3FCF82}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{9D425283-D487-4337-BAB6-AB8354A81457}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{B18788A4-92BD-440E-A4D1-380C36531119}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{C2DB4FE6-8409-45CE-8010-189A7B5CCE86}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{FE9271F2-6EFD-44B0-A826-84C829536E93}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{1C888195-0160-4883-91B7-294C0CE2F277}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{6427058B-217C-4C7F-A6CE-C7934C0BDCEB}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{99ACA0F7-D864-45CB-8C40-FD42A077E7CA}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{E65F40C8-3CEB-47C2-9E01-BF73323DF4E7}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\kincjchfokkeneeofpeefomkikfkiedl

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{2CBD2A57-2FD5-4F1A-9FC8-90ED48FA4187}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D47FCA65-CF47-4140-B7E0-144332686345}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E2DA498F-C8D9-49FC-8BD5-A21A0B413301}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{30F9B915-B755-4826-820B-08FBA6BD249D}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{597A9974-8CB0-4F41-B61F-ED065738A397}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6E13D095-45C3-4271-9475-F3B48227DD9F}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9D425283-D487-4337-BAB6-AB8354A81457}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{C2DB4FE6-8409-45CE-8010-189A7B5CCE86}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\conduitEngine

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\NCH Toolbar

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\StartNow Toolbar

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1C888195-0160-4883-91B7-294C0CE2F277}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6427058B-217C-4C7F-A6CE-C7934C0BDCEB}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{99ACA0F7-D864-45CB-8C40-FD42A077E7CA}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E65F40C8-3CEB-47C2-9E01-BF73323DF4E7}

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{30F9B915-B755-4826-820B-08FBA6BD249D}]

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{C2DB4FE6-8409-45CE-8010-189A7B5CCE86}]

Value Deleted : HKCU\Software\Mozilla\Firefox\Extensions [{EB132DB0-A4CA-11DF-9732-0E29E0D72085}]

Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{C2DB4FE6-8409-45CE-8010-189A7B5CCE86}]

Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{EB132DB0-A4CA-11DF-9732-0E29E0D72085}]

Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{30F9B915-B755-4826-820B-08FBA6BD249D}]

Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{5911488E-9D1E-40EC-8CBB-06B231CC153F}]

Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{9D425283-D487-4337-BAB6-AB8354A81457}]

Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{C2DB4FE6-8409-45CE-8010-189A7B5CCE86}]

Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16421

[OK] Registry is clean.

-\\ Mozilla Firefox v8.0.1 (en-US)

File : C:\Users\Jennifer\AppData\Roaming\Mozilla\Firefox\Profiles\76da5f6t.default\prefs.js

C:\Users\Jennifer\AppData\Roaming\Mozilla\Firefox\Profiles\76da5f6t.default\user.js ... Deleted !

Deleted : user_pref("extensions.crossriderapp498.498.InstallationThankYouPage", true);

Deleted : user_pref("extensions.crossriderapp498.498.InstallationTime", 1323724103);

Deleted : user_pref("extensions.crossriderapp498.498.InstallationUserSettings.searchUserConifrmation", false);

Deleted : user_pref("extensions.crossriderapp498.498.InstallationUserSettings.setHomepage", false);

Deleted : user_pref("extensions.crossriderapp498.498.InstallationUserSettings.setNewTab", false);

Deleted : user_pref("extensions.crossriderapp498.498.InstallationUserSettings.setSearch", false);

Deleted : user_pref("extensions.crossriderapp498.498.active", true);

Deleted : user_pref("extensions.crossriderapp498.498.addressbar", "");

Deleted : user_pref("extensions.crossriderapp498.498.affid", "0");

Deleted : user_pref("extensions.crossriderapp498.498.backgroundjs", "\n/**************************************[...]

Deleted : user_pref("extensions.crossriderapp498.498.backgroundver", 4);

Deleted : user_pref("extensions.crossriderapp498.498.certdomaininstaller", "");

Deleted : user_pref("extensions.crossriderapp498.498.changeprevious", false);

Deleted : user_pref("extensions.crossriderapp498.498.cookie.InstallationTime.expiration", "Fri Feb 01 2030 00:[...]

Deleted : user_pref("extensions.crossriderapp498.498.cookie.InstallationTime.value", "1323724103");

Deleted : user_pref("extensions.crossriderapp498.498.cookie.InstallerParams.expiration", "Fri Feb 01 2030 00:0[...]

Deleted : user_pref("extensions.crossriderapp498.498.cookie.InstallerParams.value", "%7B%22sub_id%22%3A%22defa[...]

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MrCharlie

MrCharlie

Posted
Posted

Out dated programs on the system are vulnerable to malware.

Please update or uninstall them:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Java™ 6 Update 26 <---please uninstall from add/remove programs

Java version out of Date! <-------Download and install the latest version from Here

Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

-------------------------------------------

Adobe Flash Player 10 Flash Player out of Date! <---check for an update if available (should be in your control panel)

------------------------------------------

Adobe Reader 9 Adobe Reader out of Date! <---please check for an update if available or uninstall and download and install Foxit Reader which is less vulnerable to malware and much better than Adobe. Don't install any toolbars that may come with it (ASK Toolbar).

---------------------------------------------

Please update Chrome: Google Chrome 27.0.1453.110<-----OK

OLD:

Google Chrome 15.0.874.121

Google Chrome 16.0.912.63

Open up Chrome > Click on the 3 bars in the upper right hand corner

Click on About Google Chrome

If there's an update available it will automatically update

Then remove old versions:

You have traces of old versions of Google Chrome on the system.

Please download and run OldChromeRemover.

@Windows Vista/Windows 7-8 users must use “Run As Administrator.”

-------------------------------------------------

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

If you used DeFogger to disable your CD Emulation drivers, please re-enable them.

-------------------------------

Please download OTC to your desktop.

http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")

Click on the CleanUp! button and follow the prompts.

(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)

You will be asked to reboot the machine to finish the Cleanup process, choose Yes.

After the reboot all the tools we used should be gone.

Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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Jenn1990

Jenn1990

Posted
  • Author
Posted

alright i try to update adobe flash player through my control panel and all I get is a message that says "Windows cannot currently check for updates because the service is not running. You may need to restart your computer." I have tried restarting and the same message pops up.

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AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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