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Hello and :welcome:

Sorry you are having trouble activating MBAM PRO.

Please be sure you entered the info correctly.

If you purchased online, the ID and key will also be in an email from the reseller, Cleverbridge, sent at the time of purchase.

If you need to retrieve that info from Cleverbridge, their contact info may be found here: Why is my payment processed by Cleverbridge?

(If you purchased a boxed CD version, that info will be somewhere in the box, e.g. on the CD sleeve.)

There are some helpful tips and an instructional video about MBAM PRO activation at the Support Helpdesk.

KB articles:

It says 'Invalid license information' when I try to activate the software.

How do I activate Malwarebytes Anti-Malware?

Do I need to reinstall Malwarebytes Anti-Malware in order to activate the product with a genuine license key?


How to Activate the PRO Version

Please let us know if this resolves your issue.

Also make sure you are coping the ID and Key correctly...

the first groups of 5 digits should be the id.




then the key should be



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