FBI Green Dot with White Screen and Safemode disabled contracted this morning

[skip32valve]

I've got the FBI Green Dot Malware. It came this morning. I've already tried one other fix that has failed. It wouldnt allow/bring up the USB as a boot window.

Will your fix work?

Skip

Sorry, HP Laptop with Vista Windows. I believe it's 32bit.

It took my picture and occasionly goes to a white screen if you are trying to mess with it.

Disregard. I finally got the USB to boot on start-up.

[Maurice Naggar]

Hello skip and welcome to MalwareBytes forums.

Please advise if you have resolved your issue fully.

If not and you wish guided help here, then let me know that too and do the following:

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Disconnect any external storage drives from the computer.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
  
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  
• Use the arrow keys to select the Repair your computer menu item.
  
• Select English as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account an click Next.

OR If you have the Windows o.s. DVD, then To enter System Recovery Options, by using Windows installation disc:

• Insert the installation disc.
  
• Restart your computer.
  
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  
• Click Repair your computer.
  
• Select English as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

• • 
    
  • Startup Repair
    
  • System Restore
    
  • Windows Complete PC Restore
    
  • Windows Memory Diagnostic Tool
    
  • Command Prompt

[*]Select Command Prompt

Now, Plug the flashdrive with FRST tool into the PC.

[*]In the command window type in notepad and press Enter.

[*]The notepad opens. Under File menu select Open.

[*]Select "Computer" and find your flash drive letter and close the notepad.

[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

Note: Replace letter e with the drive letter of your flash drive.

[*]The tool will start to run.

[*]When the tool opens click Yes to disclaimer.

[*]Press Scan button.

[*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Edited June 5, 2013 by Maurice Naggar

[Maurice Naggar]

How is it going ? Kindly let me know by reply here.

[Maurice Naggar]

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