Can't Enable Malicious Website Blocking

[KentAssoc]

I Can't Enable Malicious Website Blocking in Malwarebytes PRO edition. Results after three seperate scans which removed trojans, malwares, etc... after each scan... PLEASE HELP

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 9.0.8112.16464 BrowserJavaVersion: 10.5.1

Run by Sean Luke at 10:54:42 on 2013-06-02

Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.8149.6522 [GMT -5:00]

.

AV: Trend Micro Client/Server Security Agent Antivirus *Disabled/Updated* {68F968AC-2AA0-091D-848C-803E83E35902}

SP: Trend Micro Client/Server Security Agent Anti-spyware *Disabled/Updated* {D3988948-0C9A-0693-BE3C-BB4CF86413BF}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

FW: Trend Micro Personal Firewall *Disabled* {70A91CD9-303D-A217-A80E-6DEE136EDB2B}

.

============== Running Processes ===============

.

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\nvvsvc.exe

C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\syswow64\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe

C:\Windows\system32\nvvsvc.exe

C:\Windows\System32\spoolsv.exe

C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmService.exe

C:\Program Files\Common Files\SPBA\upeksvr.exe

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\BBSvc.exe

C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\system32\hasplms.exe

C:\Windows\system32\IProsetMonitor.exe

C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

c:\Program Files (x86)\Trend Micro\Client Server Security Agent\ntrtscan.exe

C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Authentication Manager\WaveAMService.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

c:\Program Files (x86)\Trend Micro\Client Server Security Agent\HostedAgent\svcGenericHost.exe

c:\Program Files (x86)\Trend Micro\Client Server Security Agent\tmlisten.exe

c:\Program Files (x86)\Trend Micro\Client Server Security Agent\HostedAgent\HostedAgent.exe

C:\Windows\system32\taskhost.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\NVIDIA Corporation\Display\nvtray.exe

c:\Program Files (x86)\Trend Micro\Client Server Security Agent\utilPfwInstCondChecker.exe

C:\Program Files\Realtek\Audio\HDA\RtDCpl64.exe

C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmNotify.exe

C:\dell\DBRM\Reminder\DbrmTrayicon.exe

C:\Windows\System32\rundll32.exe

C:\Windows\SysWOW64\rundll32.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Windows\System32\regsvr32.exe

C:\Windows\SysWOW64\regsvr32.exe

C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\IMSS\PIconStartup.exe

C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe

C:\Program Files (x86)\Trend Micro\Client Server Security Agent\PccNtMon.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Windows\system32\SearchIndexer.exe

C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\System32\svchost.exe -k WerSvcGroup

C:\Windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

uWinlogon: Shell = explorer.exe,C:\Users\Sean Luke\AppData\Roaming\skype.dat

mWinlogon: Userinit = userinit.exe,

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: TmIEPlugInBHO Class: {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - c:\Program Files (x86)\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg32.dll

BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll

BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\BingExt.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll

TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -

uRun: [avron] "C:\Windows\System32\rundll32.exe" "C:\Users\Sean Luke\AppData\Roaming\avron.dll",List_Reverse

uRun: [wocap] "C:\Windows\System32\rundll32.exe" "C:\Users\Sean Luke\AppData\Roaming\wocap.dll",progressive_combine_row

uRun: [HotKeysCmds] C:\Users\SEANLU~1\AppData\Local\Temp\43F3.EXE

uRun: [NVIDIA Corporation] REGSVR32.EXE "C:\Users\Sean Luke\AppData\Local\NVIDIA Corporation\ycnamrwt.dll"

mRun: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

mRun: [iMSS] "C:\Program Files (x86)\Intel\Intel® Management Engine Components\IMSS\PIconStartup.exe"

mRun: [RemoteControl9] "C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe"

mRun: [PDVD9LanguageShortcut] "C:\Program Files (x86)\CyberLink\PowerDVD9\Language\Language.exe"

mRun: [OfficeScanNT Monitor] "c:\Program Files (x86)\Trend Micro\Client Server Security Agent\pccntmon.exe" -HideWindow

mRun: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"

mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"

mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

dRunOnce: [FlashPlayerUpdate] C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_146_ActiveX.exe -update activex

StartupFolder: C:\Users\Sean Luke\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\NetUseLogin.bat

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-System: ConsentPromptBehaviorAdmin = dword:5

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

mPolicies-System: DisableCAD = dword:1

IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}

TCP: NameServer = 68.113.206.10 24.217.0.5 71.92.29.130

TCP: Interfaces\{4A94B7EA-AA8A-40F3-9EC4-5CB158863015} : DHCPNameServer = 68.113.206.10 24.217.0.5 71.92.29.130

Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll

Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - c:\Program Files (x86)\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg32.dll

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

SSODL: WebCheck - <orphaned>

SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll

LSA: Authentication Packages = msv1_0 wvauth

x64-BHO: TmIEPlugInBHO Class: {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - c:\Program Files (x86)\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg.dll

x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtDCpl64.exe

x64-Run: [igfxTray] C:\Windows\System32\igfxtray.exe

x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe

x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe

x64-Run: [TdmNotify] C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmNotify.exe

x64-Run: [DBRMTray] C:\Dell\DBRM\Reminder\DbrmTrayIcon.exe

x64-RunOnce: [DBRMTray] C:\Dell\DBRM\Reminder\TrayApp.exe

x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab

x64-DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab

x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab

x64-Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - <orphaned>

x64-Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - c:\Program Files (x86)\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg.dll

x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>

x64-Notify: igfxcui - igfxdev.dll

x64-Notify: spba - C:\Program Files\Common Files\SPBA\homefus2.dll

x64-SSODL: WebCheck - <orphaned>

Hosts: 95.211.0.120 www.google-analytics.com.

Hosts: 95.211.0.120 ad-emea.doubleclick.net.

Hosts: 95.211.0.120 www.statcounter.com.

Hosts: 93.115.241.27 www.google-analytics.com.

Hosts: 93.115.241.27 ad-emea.doubleclick.net.

.

Note: multiple HOSTS entries found. Please refer to Attach.txt

.

============= SERVICES / DRIVERS ===============

.

R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2011-9-23 55856]

R1 tmlwf;Trend Micro NDIS 6.0 Filter Driver;C:\Windows\System32\drivers\tmlwf.sys [2009-7-15 200720]

R2 aksdf;aksdf;C:\Windows\System32\drivers\aksdf.sys [2011-11-24 78208]

R2 BBSvc;BingBar Service;C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\BBSvc.EXE [2012-6-11 193616]

R2 hasplms;HASP License Manager;C:\Windows\System32\hasplms.exe -run --> C:\Windows\System32\hasplms.exe -run [?]

R2 Intel® PROSet Monitoring Service;Intel® PROSet Monitoring Service;C:\Windows\System32\IPROSetMonitor.exe [2011-9-23 165032]

R2 jhi_service;Intel® Identity Protection Technology Host Interface Service;C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe [2011-2-24 212944]

R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-2-19 418376]

R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-2-19 701512]

R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2012-10-2 382824]

R2 svcGenericHost;Trend Micro Client/Server Security Agent;C:\Program Files (x86)\Trend Micro\Client Server Security Agent\HostedAgent\svcGenericHost.exe [2010-7-5 45056]

R2 TmFilter;Trend Micro Filter;C:\Program Files (x86)\Trend Micro\Client Server Security Agent\TmXPFlt.sys [2010-5-10 265744]

R2 TmPreFilter;Trend Micro PreFilter;C:\Program Files (x86)\Trend Micro\Client Server Security Agent\tmpreflt.sys [2010-5-10 42000]

R2 Wave Authentication Manager Service;Wave Authentication Manager Service;C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Authentication Manager\WaveAMService.exe [2011-7-1 1600000]

R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-2-19 25928]

R3 SNXPCAMD;SUNIX Multi-I/O Card Driver;C:\Windows\System32\drivers\snxpcamd.sys [2011-9-23 53112]

R3 SNXPPAMD;SUNIX Parallel Port Driver;C:\Windows\System32\drivers\snxppamd.sys [2011-9-23 100728]

R3 SNXPSAMD;SUNIX Serial Port Driver;C:\Windows\System32\drivers\snxpsamd.sys [2011-9-23 97144]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2011-9-23 13336]

S2 RoxWatch12;Roxio Hard Drive Watcher 12;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [2010-11-25 219632]

S2 tmwfp;Trend Micro WFP Callout Driver;C:\Windows\System32\drivers\tmwfp.sys [2009-7-15 339984]

S2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-9-23 2656536]

S3 BBUpdate;BBUpdate;C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\SeaPort.EXE [2012-6-11 240208]

S3 dmvsc;dmvsc;C:\Windows\System32\drivers\dmvsc.sys [2010-11-21 71168]

S3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2011-9-23 317440]

S3 netvsc;netvsc;C:\Windows\System32\drivers\netvsc60.sys [2010-11-21 168448]

S3 RoxMediaDB12OEM;RoxMediaDB12OEM;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [2010-11-25 1116656]

S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]

S3 SynthVid;SynthVid;C:\Windows\System32\drivers\VMBusVideoM.sys [2010-11-21 22528]

S3 TmPfw;Trend Micro Client/Server Security Agent Personal Firewall;C:\Program Files (x86)\Trend Micro\Client Server Security Agent\tmPfw.exe [2009-7-15 595960]

S3 TmProxy;Trend Micro Client/Server Security Agent Proxy Service;C:\Program Files (x86)\Trend Micro\Client Server Security Agent\TmProxy.exe [2009-7-15 917768]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]

S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-9-26 1255736]

S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]

.

=============== Created Last 30 ================

.

2013-06-02 15:48:56 118784 ----a-w- C:\Users\Sean Luke\notepad.exe

2013-06-02 15:48:56 0 ----a-w- C:\Users\Sean Luke\firefox.exe

2013-06-02 15:48:55 0 ----a-w- C:\Users\Sean Luke\icq.exe

2013-06-02 15:48:55 0 ----a-w- C:\Users\Sean Luke\alg.exe

2013-06-02 15:48:52 155648 ----a-w- C:\Users\Sean Luke\acrobat.exe

2013-06-02 04:14:01 -------- d-----w- C:\Users\Sean Luke\AppData\Local\ElevatedDiagnostics

2013-05-31 11:58:37 -------- d-----w- C:\Users\Sean Luke\AppData\Local\86432bc6-54c0-419a-be36-7b0b2f0ff4ccad

2013-05-31 04:08:18 -------- d-----w- C:\ProgramData\7253FF12A0391572000072538CC21877

2013-05-13 11:45:59 -------- d-----w- C:\ProgramData\emru

2013-05-12 01:14:14 -------- d-----w- C:\Users\Sean Luke\AppData\Local\NVIDIA Corporation

2013-05-10 17:06:31 5632 ----a-w- C:\ProgramData\Microsoft\Windows\DRM\97C3.tmp

2013-05-10 17:06:31 5632 ----a-w- C:\ProgramData\Microsoft\Windows\DRM\97B2.tmp

2013-05-10 17:06:30 156672 ----a-w- C:\Users\Sean Luke\6jq7pefxgktgw.exe

.

==================== Find3M ====================

.

2013-04-04 19:50:32 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys

.

============= FINISH: 10:57:00.06 ===============

attach.txt

[gringo_pr]

Hello KentAssoc

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

• 
  
• Please do not run any tools unless instructed to do so.
  
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

  [*]Please do not attach logs or use code boxes, just copy and paste the text.

  • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
    

  [*]Please read every post completely before doing anything.

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
    

  [*]Please provide feedback about your experience as we go.

  • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
  
  

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
  
• Double click on AdwCleaner.exe to run the tool.
  
• Click on Delete.
  
• Confirm each time with Ok.
  
• Your computer will be rebooted automatically. A text file will open after the restart.
  
• Please post the content of that logfile with your next answer.
  
• You can find the logfile at C:\AdwCleaner[s1].txt as well.
  

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
  
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  
• The tool will open and start scanning your system.
  
• Please be patient as this can take a while to complete depending on your system's specifications.
  
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  
• Post the contents of JRT.txt into your next message.
  

When they are complete let me have the two reports and let me know how things are running.

Gringo

[gringo_pr]

Hello

48 Hour bump

It has been more than 48 hours since my last post.

• do you still need help with this?
  
• do you need more time?
  
• are you having problems following my instructions?
  
• if after 48hrs you have not replied to this thread then it will have to be closed!
  

Gringo

[gringo_pr]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!