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Friend's laptop needs help

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My friend has asked me to look at her laptop, I installed and scanned using 'MBAM' and 'Spybot S&D', removing detected crap.

Microsoft Security Essentials cannot run, be removed or disabled.

MSE flags all executables as suspect when downloading through browsers (IE9, FF, Chrome) - instant deletion...

Help greatly appreciated!


DDS (Ver_2012-11-20.01) - NTFS_x86

Internet Explorer: 10.0.9200.16576

Run by Emily_x at 3:53:46 on 2013-06-01

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.1979.1146 [GMT 1:00]


AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}


============== Running Processes ================









C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe




C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe


C:\Program Files\Mozilla Firefox\firefox.exe







C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\system32\svchost.exe -k HsfXAudioService

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation


============== Pseudo HJT Report ===============


uStart Page = hxxp://www.google.co.uk/webhp?hl=en&rls=com.microsoft:en-gb:IE-SearchBox&rlz=1I7ADBS&tab=iw

uSearch Bar = hxxp://www.google.com/ie

uSearch Page = hxxp://www.google.com

uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=83&bd=Presario&pf=cnnb

uDefault_Search_URL = hxxp://www.google.com/ie

uSearchAssistant = hxxp://www.google.com/ie

uSearchURL,(Default) = hxxp://www.google.com/search?q=%s

uURLSearchHooks: {91C18ED5-5E1C-4AE5-A148-A861DE8C8E16} - <orphaned>

uURLSearchHooks: {687578b9-7132-4a7a-80e4-30ee31099e03} - <orphaned>

mURLSearchHooks: {687578b9-7132-4a7a-80e4-30ee31099e03} - <orphaned>

BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background

uRun: [skype] "c:\program files\skype\phone\Skype.exe" /minimized /regrun

mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe

mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start

uPolicies-Explorer: HideSCAHealth = dword:1

mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0

mPolicies-System: ConsentPromptBehaviorAdmin = dword:0

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableLUA = dword:0

mPolicies-System: EnableUIADesktopToggle = dword:0


INFO: HKCU has more than 50 listed domains.

If you wish to scan all of them, select the 'Force scan all domains' option.



INFO: HKLM has more than 50 listed domains.

If you wish to scan all of them, select the 'Force scan all domains' option.


TCP: NameServer =

TCP: Interfaces\{050BF374-0E70-48C6-8C24-9709DAE40353} : DHCPNameServer =

TCP: Interfaces\{B89D7A32-7C98-4AFB-BA3C-322EBBB7D6D7} : DHCPNameServer =

TCP: Interfaces\{B89D7A32-7C98-4AFB-BA3C-322EBBB7D6D7}\35B4956363632414 : DHCPNameServer =

TCP: Interfaces\{B89D7A32-7C98-4AFB-BA3C-322EBBB7D6D7}\455727C6569737 : DHCPNameServer =

TCP: Interfaces\{B89D7A32-7C98-4AFB-BA3C-322EBBB7D6D7}\632696478616D6 : DHCPNameServer =

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll

Notify: igfxcui - igfxdev.dll

SSODL: WebCheck - <orphaned>

Hosts: www.spywareinfo.com


================= FIREFOX ===================


FF - ProfilePath - c:\users\emily_x\appdata\roaming\mozilla\firefox\profiles\ujof0tp0.default\

FF - prefs.js: browser.search.selectedEngine -

FF - prefs.js: browser.startup.homepage - hxxps://www.google.com/

FF - prefs.js: keyword.URL - hxxp://uk.search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=937811&p=

FF - prefs.js: network.proxy.type - 0

FF - plugin: c:\program files\google\picasa3\npPicasa3.dll

FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll

FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll

FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll

FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll

FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll

FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll

FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll

FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll

FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll

FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll

FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: c:\program files\microsoft silverlight\5.1.20125.0\npctrlui.dll

FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll

FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll

FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll

FF - plugin: c:\users\emily_x\appdata\local\google\update\\npGoogleUpdate3.dll

FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_7_700_202.dll

FF - ExtSQL: !HIDDEN! 2010-01-02 12:41; {20a82645-c095-46ed-80e3-08825760534b}; c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension


============= SERVICES / DRIVERS ===============


R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-12-30 64288]

R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2013-1-20 195296]

R2 dgdersvc;Device Error Recovery Service;c:\windows\system32\dgdersvc.exe [2009-10-26 95568]

R2 HsfXAudioService;HsfXAudioService;c:\windows\system32\svchost.exe -k HsfXAudioService [2009-7-14 20992]

R3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2010-1-2 228408]

R3 dgderdrv;dgderdrv;c:\windows\system32\drivers\dgderdrv.sys [2009-10-26 18136]

R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2008-6-30 112128]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 ezSharedSvc;Easybits Shared Services for Windows;c:\windows\system32\svchost.exe -k netsvcs [2009-7-14 20992]

S2 gupdate1c989df4332e110;Google Update Service (gupdate1c989df4332e110);c:\program files\google\update\GoogleUpdate.exe [2009-2-8 133104]

S2 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2011-4-27 100328]

S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-1-8 161536]

S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]

S3 FsUsbExDisk;FsUsbExDisk;c:\windows\system32\FsUsbExDisk.Sys [2010-3-1 36608]

S3 pwdrvio;pwdrvio;c:\windows\system32\pwdrvio.sys [2013-5-31 16472]

S3 pwdspio;pwdspio;c:\windows\system32\pwdspio.sys [2013-5-31 11104]

S3 ss_bbus;SAMSUNG USB Mobile Device (WDM);c:\windows\system32\drivers\ss_bbus.sys [2010-3-2 90112]

S3 ss_bmdfl;SAMSUNG USB Mobile Modem (Filter);c:\windows\system32\drivers\ss_bmdfl.sys [2010-3-2 14976]

S3 ss_bmdm;SAMSUNG USB Mobile Modem;c:\windows\system32\drivers\ss_bmdm.sys [2010-3-2 121856]

S3 ss_bserd;SAMSUNG USB Mobile Logging Driver;c:\windows\system32\drivers\ss_bserd.sys [2010-3-2 98560]

S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-7-16 52224]

S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-6-10 1343400]

S4 FsUsbExService;FsUsbExService;c:\windows\system32\FsUsbExService.Exe [2010-3-1 233472]

S4 Recovery Service for Windows;Recovery Service for Windows;c:\windows\sminst\BLService.exe [2008-8-2 361808]


=============== Created Last 30 ================


2013-05-31 22:54:53 -------- d-----w- c:\program files\Spybot - Search & Destroy

2013-05-31 21:15:38 -------- d-----w- c:\users\emily_x\Doctor Web

2013-05-31 19:26:47 747592 ----a-w- c:\windows\system32\pwNative.exe

2013-05-31 19:26:46 16472 ------w- c:\windows\system32\pwdrvio.sys

2013-05-31 19:25:43 11104 ------w- c:\windows\system32\pwdspio.sys

2013-05-31 18:54:55 -------- d-----w- c:\users\emily_x\appdata\local\Seven Zip

2013-05-29 15:26:07 -------- d-----w- c:\users\emily_x\appdata\roaming\Malwarebytes

2013-05-29 15:25:58 -------- d-----w- c:\programdata\Malwarebytes

2013-05-29 15:25:57 22856 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-05-29 15:25:57 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2013-05-29 15:25:42 -------- d-----w- c:\users\emily_x\appdata\local\Programs

2013-05-23 14:48:38 -------- d-----w- c:\programdata\0389CD0E184B080400000389C9890CC2

2013-05-23 11:32:13 7016152 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{9a6c9a27-ba9e-47a4-b10c-8c79840b4e16}\mpengine.dll

2013-05-22 10:53:11 724464 ------w- c:\programdata\microsoft\microsoft antimalware\definition updates\{f40c19d7-3a8c-440f-bd39-f579d1a738ef}\gapaengine.dll

2013-05-22 10:51:24 7016152 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll

2013-05-15 04:40:08 2347520 ----a-w- c:\windows\system32\win32k.sys

2013-05-15 04:39:51 728424 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys

2013-05-15 04:39:51 218984 ----a-w- c:\windows\system32\drivers\dxgmms1.sys

2013-05-15 04:39:37 1796096 ----a-w- c:\windows\system32\authui.dll

2013-05-15 04:39:37 101720 ----a-w- c:\windows\system32\consent.exe

2013-05-15 04:39:36 47104 ----a-w- c:\windows\system32\appinfo.dll


==================== Find3M ====================


2013-05-17 10:51:57 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2013-05-17 10:51:55 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2013-05-02 15:28:50 238872 ------w- c:\windows\system32\MpSigStub.exe

2013-05-01 04:36:44 9728 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll

2013-04-12 13:45:29 1211752 ----a-w- c:\windows\system32\drivers\ntfs.sys

2013-04-05 05:28:24 1767424 ----a-w- c:\windows\system32\wininet.dll

2013-04-05 05:26:26 2877440 ----a-w- c:\windows\system32\jscript9.dll

2013-04-05 05:26:21 61440 ----a-w- c:\windows\system32\iesetup.dll

2013-04-05 05:26:21 109056 ----a-w- c:\windows\system32\iesysprep.dll

2013-04-05 04:29:45 2706432 ----a-w- c:\windows\system32\mshtml.tlb

2013-04-05 03:38:25 71680 ----a-w- c:\windows\system32\RegisterIEPKEYs.exe

2013-04-02 14:09:52 4550656 ----a-w- c:\windows\system32\GPhotos.scr

2013-03-19 05:04:13 3968856 ----a-w- c:\windows\system32\ntkrnlpa.exe

2013-03-19 05:04:10 3913560 ----a-w- c:\windows\system32\ntoskrnl.exe

2013-03-19 04:48:45 38912 ----a-w- c:\windows\system32\csrsrv.dll

2013-03-19 02:49:16 69632 ----a-w- c:\windows\system32\smss.exe


============= FINISH: 3:56:37.38 ===============





DDS (Ver_2012-11-20.01)


Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 02/01/2010 13:32:24

System Uptime: 01/06/2013 01:46:05 (2 hours ago)


Motherboard: Wistron | | 3612

Processor: Genuine Intel® CPU 575 @ 2.00GHz | CPU | 1995/667mhz


==== Disk Partitions =========================


C: is FIXED (NTFS) - 112 GiB total, 16.333 GiB free.



==== Disabled Device Manager Items =============


Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}

Description: adfs



Name: adfs


Service: adfs


==== System Restore Points ===================


No restore point in system.


==== Installed Programs ======================


72-7730 Interface Program Ver 3.00

ABBYY FineReader 6.0 Sprint

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Shockwave Player

Adobe Shockwave Player 11.5

Atheros Driver Installation Program


Conexant HD Audio

CyberLink DVD Suite

CyberLink YouCam

ESU for Microsoft Vista

Foxit Reader

Google Chrome

Google Toolbar for Internet Explorer

Google Update Helper

HDAUDIO Soft Data Fax Modem with SmartCP

Hewlett-Packard Active Check for Health Check

Hewlett-Packard Asset Agent for Health Check

HP Active Support Library

HP Doc Viewer

HP DVD Play 3.7

HP Quick Launch Buttons

HP User Guides 0118

HP Wireless Assistant


Insaniquarium Deluxe 1.1

Intel® Graphics Media Accelerator Driver

Intel® TV Wizard

Junk Mail filter update



LightScribe System Software

LiveUpdate (Symantec Corporation)

LucasArts' Curse of Monkey Island

Malwarebytes Anti-Malware version

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Choice Guard

Microsoft Security Client

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Mozilla Firefox 12.0 (x86 en-GB)

Mozilla Maintenance Service


MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

OGA Notifier 2.0.0048.0

Paint.NET v3.5.10

PC Connectivity Solution

Picasa 3

Plants vs. Zombies

Plants vs. Zombies



Realtek 8169 8168 8101E 8102E Ethernet Driver

Realtek USB 2.0 Card Reader

SAMSUNG USB Driver for Mobile Phones

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)

Skype™ 6.1

Spybot - Search & Destroy

Synaptics Pointing Device Driver

Viewpoint Media Player

Visual C++ 2008 x86 Runtime - (v9.0.30729)

Visual C++ 2008 x86 Runtime - v9.0.30729.01

VLC media player 1.0.3

Windows Driver Package - Nokia pccsmcfd (08/22/2008

Windows Live Call

Windows Live Communications Platform

Windows Live Essentials

Windows Live Mail

Windows Live Messenger

Windows Live Photo Gallery

Windows Live Sign-in Assistant

Windows Live Sync

Windows Live Upload Tool

Windows Live Writer

Windows Mobile Device Updater Component

WinRAR 4.00 beta 3 (32-bit)


Zune Language Pack (CHS)

Zune Language Pack (CHT)

Zune Language Pack (CSY)

Zune Language Pack (DAN)

Zune Language Pack (DEU)

Zune Language Pack (ELL)

Zune Language Pack (ESP)

Zune Language Pack (FIN)

Zune Language Pack (FRA)

Zune Language Pack (HUN)

Zune Language Pack (IND)

Zune Language Pack (ITA)

Zune Language Pack (JPN)

Zune Language Pack (KOR)

Zune Language Pack (MSL)

Zune Language Pack (NLD)

Zune Language Pack (NOR)

Zune Language Pack (PLK)

Zune Language Pack (PTB)

Zune Language Pack (PTG)

Zune Language Pack (RUS)

Zune Language Pack (SVE)


==== Event Viewer Messages From Past Week ========


31/05/2013 23:47:22, Error: Service Control Manager [7003] - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.

31/05/2013 23:47:21, Error: Service Control Manager [7003] - The Microsoft Network Inspection System service depends the following service: BFE. This service might not be installed.

31/05/2013 23:47:21, Error: Service Control Manager [7003] - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.

31/05/2013 23:47:19, Error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.

31/05/2013 23:47:19, Error: Service Control Manager [7000] - The adfs service failed to start due to the following error: The system cannot find the file specified.

31/05/2013 23:47:15, Error: Service Control Manager [7000] - The Microsoft Antimalware Service service failed to start due to the following error: The system cannot find the file specified.

31/05/2013 20:10:36, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Spooler service.

31/05/2013 19:59:02, Error: Service Control Manager [7000] - The Microsoft Antimalware Service service failed to start due to the following error: Access is denied.

28/05/2013 21:22:43, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service SkypeUpdate with arguments "/ComService" in order to run the server: {CC957078-B838-47C4-A7CF-626E7A82FC58}

28/05/2013 20:48:29, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

28/05/2013 20:48:29, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

28/05/2013 20:48:19, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

28/05/2013 20:48:13, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}

28/05/2013 20:48:03, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: discache MpFilter spldr Wanarpv6

28/05/2013 20:48:02, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

01/06/2013 03:26:57, Error: Service Control Manager [7023] - The Function Discovery Resource Publication service terminated with the following error: %%-2147024891

01/06/2013 03:26:57, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error: %%-2147024891


==== End Of File ===========================

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  • Staff

Hello pitalappy

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

    [*]Please do not attach logs or use code boxes, just copy and paste the text.

    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.

    [*]Please read every post completely before doing anything.

    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

    [*]Please provide feedback about your experience as we go.

    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.


Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.


Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.


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Hi Gringo, I have run AdwCleaner and Junkware-Removal-Tool, here are the corresponding logs.

After a reboot, I tried downloading HijackThis from its sourceforge page and it is still failing the virus check performed on completion...

Thanks for your help!

# AdwCleaner v2.301 - Logfile created 06/01/2013 at 12:18:45

# Updated 16/05/2013 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (32 bits)

# User : Emily_x - JILL

# Boot Mode : Normal

# Running from : C:\Users\Public\AdwCleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

Folder Deleted : C:\Program Files\Conduit

Folder Deleted : C:\Program Files\Search Guard Plus

Folder Deleted : C:\Program Files\Search Guard PlusU

Folder Deleted : C:\Program Files\SGPSA

Folder Deleted : C:\Program Files\Viewpoint

Folder Deleted : C:\ProgramData\Trymedia

Folder Deleted : C:\ProgramData\Viewpoint

Folder Deleted : C:\Users\Emily_x\AppData\Local\Temp\Iminent

Folder Deleted : C:\Users\Emily_x\AppData\LocalLow\Conduit

Folder Deleted : C:\Users\Emily_x\AppData\LocalLow\Toolbar4

Folder Deleted : C:\Users\Emily_x\AppData\LocalLow\uTorrentControl2

Folder Deleted : C:\Users\Emily_x\AppData\Roaming\Mozilla\Firefox\Profiles\ujof0tp0.default\ConduitCommon

Folder Deleted : C:\Users\Emily_x\AppData\Roaming\Mozilla\Firefox\Profiles\ujof0tp0.default\CT3072253

Folder Deleted : C:\Users\Emily_x\AppData\Roaming\Mozilla\Firefox\Profiles\ujof0tp0.default\extensions\{687578b9-7132-4a7a-80e4-30ee31099e03}

Folder Deleted : C:\Users\Emily_x\AppData\Roaming\Mozilla\Firefox\Profiles\ujof0tp0.default\extensions\{C9B68337-E93A-44EA-94DC-CB300EC06444}

Folder Deleted : C:\Users\MELT\AppData\LocalLow\AskToolbar

Folder Deleted : C:\Users\MELT\AppData\LocalLow\Search Settings

***** [Registry] *****

Key Deleted : HKCU\Software\AppDataLow\Software\Conduit

Key Deleted : HKCU\Software\AppDataLow\Software\Search Settings

Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar

Key Deleted : HKCU\Software\AppDataLow\Software\uTorrentControl2

Key Deleted : HKCU\Software\AppDataLow\Toolbar

Key Deleted : HKCU\Software\Iminent

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{03F998B2-0E00-11D3-A498-00104B6EB52E}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{91C18ED5-5E1C-4AE5-A148-A861DE8C8E16}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4AAF2A6-F6D1-49A5-BA1A-B20735DF1955}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\grusskartencenter.com

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\grusskartencenter.com

Key Deleted : HKCU\Software\SGPUpdater

Key Deleted : HKCU\Software\YahooPartnerToolbar

Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl

Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl.1

Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary

Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary.1

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02054E11-5113-4BE3-8153-AA8DFB5D3761}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1BB22D38-A411-4B13-A746-C2A4F4EC7344}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{761F6A83-F007-49E4-8EAC-CDB6808EF06F}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{76C45B18-A29E-43EA-AAF8-AF55C2E1AE17}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{96EF404C-24C7-43D0-9096-4CCC8BB7CCAC}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{97720195-206A-42AE-8E65-260B9BA5589F}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{97D69524-BB57-4185-9C7F-5F05593B771A}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{986F7A5A-9676-47E1-8642-F41F8C3FCF82}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B18788A4-92BD-440E-A4D1-380C36531119}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{021B4049-F57D-4565-A693-FD3B04786BFA}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0362AA09-808D-48E9-B360-FB51A8CBCE09}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{06844020-CD0B-3D3D-A7FE-371153013E49}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0ADC01BB-303B-3F8E-93DA-12C140E85460}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{10D3722F-23E6-3901-B6C1-FF6567121920}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1675E62B-F911-3B7B-A046-EB57261212F3}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{192929F2-9273-3894-91B0-F54671C4C861}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2932897E-3036-43D9-8A64-B06447992065}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2DE92D29-A042-3C37-BFF8-07C7D8893EFA}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{32B80AD6-1214-45F4-994E-78A5D482C000}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3A8E103F-B2B7-3BEF-B3B0-88E29B2420E4}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{478CE5D3-D38E-3FFE-8DBE-8C4A0F1C4D8D}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{48B7DA4E-69ED-39E3-BAD5-3E3EFF22CFB0}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{5982F405-44E4-3BBB-BAC4-CF8141CBBC5C}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{5D8C3CC3-3C05-38A1-B244-924A23115FE9}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{641593AF-D9FD-30F7-B783-36E16F7A2E08}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{711FC48A-1356-3932-94D8-A8B733DBC7E4}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{72227B7F-1F02-3560-95F5-592E68BACC0C}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{7B5E8CE3-4722-4C0E-A236-A6FF731BEF37}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{890D4F59-5ED0-3CB4-8E0E-74A5A86E7ED0}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{8C68913C-AC3C-4494-8B9C-984D87C85003}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{8D019513-083F-4AA5-933F-7D43A6DA82C4}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{923F6FB8-A390-370E-A0D2-DD505432481D}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9BBB26EF-B178-35D6-9D3D-B485F4279FE5}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A62DDBE0-8D2A-339A-B089-8CBCC5CD322A}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A82AD04D-0B8E-3A49-947B-6A69A8A9C96D}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{ADEB3CC9-A05D-4FCC-BD09-9025456AA3EA}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B06D4521-D09C-3F41-8E39-9D784CCA2A75}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C06DAD42-6F39-4CE1-83CC-9A8B9105E556}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C2E799D0-43A5-3477-8A98-FC5F3677F35C}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D16107CD-2AD5-46A8-BA59-303B7C32C500}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D25B101F-8188-3B43-9D85-201F372BC205}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D2BA7595-5E44-3F1E-880F-03B3139FA5ED}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D35F5C81-17D9-3E1C-A1FC-4472542E1D25}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D8FA96CA-B250-312C-AF34-4FF1DD72589D}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{DAFC1E63-3359-416D-9BC2-E7DCA6F7B0F3}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{DC5E5C44-80FD-3697-9E65-9F286D92F3E7}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E1B4C9DE-D741-385F-981E-6745FACE6F01}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7B623F5-9715-3F9F-A671-D1485A39F8A2}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{ED916A7B-7C68-3198-B87D-2DABC30A5587}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EFA1BDB2-BB3D-3D9A-8EB5-D0D22E0F64F4}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{F4CBF4DD-F8FE-35BA-BB7E-68304DAAB70B}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FC32005D-E27C-32E0-ADFA-152F598B75E7}

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3072253

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{2BF2028E-3F3C-4C05-AB45-B2F1DCFE0759}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{DB538320-D3C5-433C-BCA9-C4081A054FCF}

Key Deleted : HKLM\Software\Conduit

Key Deleted : HKLM\Software\Iminent

Key Deleted : HKLM\Software\MetaStream

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{628F3201-34D0-49C0-BB9A-82A26AEFB291}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{68B81CCD-A80C-4060-8947-5AE69ED01199}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{9270B148-EEAA-42E8-8F9C-A4AA47FE1220}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D14E46BA-EB6B-4E36-8CDC-7F5347A6AC24}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E6B969FB-6D33-48D2-9061-8BBD4899EB08}

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\Iminent_RASAPI32

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\Iminent_RASMANCS

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{D4AAF2A6-F6D1-49A5-BA1A-B20735DF1955}

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0238BBE24EA3A70408B81E4BB89C15E5

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\29799DE249E7DBC459FC6C8F07EB8375

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer

Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP

Key Deleted : HKLM\Software\uTorrentControl2

Key Deleted : HKLM\Software\Viewpoint

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{687578B9-7132-4A7A-80E4-30EE31099E03}]

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{977AE9CC-AF83-45E8-9E03-E2798216E2D5}]

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{687578B9-7132-4A7A-80E4-30EE31099E03}]

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{91C18ED5-5E1C-4AE5-A148-A861DE8C8E16}]

Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{687578B9-7132-4A7A-80E4-30EE31099E03}]

Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [webbooster@iminent.com]

***** [internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16576

[OK] Registry is clean.

-\\ Mozilla Firefox v12.0 (en-GB)

File : C:\Users\Emily_x\AppData\Roaming\Mozilla\Firefox\Profiles\ujof0tp0.default\prefs.js

Deleted : user_pref("CT3072253..clientLogIsEnabled", false);

Deleted : user_pref("CT3072253..clientLogServiceUrl", "hxxp://clientlog.users.conduit.com/ClientDiagnostics.as[...]

Deleted : user_pref("CT3072253..uninstallLogServiceUrl", "hxxp://uninstall.users.conduit.com/Uninstall.asmx/Re[...]

Deleted : user_pref("CT3072253.ALLOW_SHOWING_HIDDEN_TOOLBAR", false);

Deleted : user_pref("CT3072253.AboutPrivacyUrl", "hxxp://www.conduit.com/privacy/Default.aspx");

Deleted : user_pref("CT3072253.BrowserCompStateIsOpen_129573915102477663", true);

Deleted : user_pref("CT3072253.BrowserCompStateIsOpen_129749445881800338", true);

Deleted : user_pref("CT3072253.BrowserCompStateIsOpen_129805375651312503", true);

Deleted : user_pref("CT3072253.CTID", "CT3072253");

Deleted : user_pref("CT3072253.CurrentServerDate", "4-6-2012");

Deleted : user_pref("CT3072253.DSInstall", false);

Deleted : user_pref("CT3072253.DialogsAlignMode", "LTR");

Deleted : user_pref("CT3072253.DialogsGetterLastCheckTime", "Sun Jun 03 2012 18:01:25 GMT+0100 (GMT Daylight T[...]

Deleted : user_pref("CT3072253.DownloadReferralCookieData", "");

Deleted : user_pref("CT3072253.EnableClickToSearchBox", false);

Deleted : user_pref("CT3072253.EnableSearchHistory", false);

Deleted : user_pref("CT3072253.EnableSearchSuggest", false);

Deleted : user_pref("CT3072253.FirstServerDate", "4-6-2012");

Deleted : user_pref("CT3072253.FirstTime", true);

Deleted : user_pref("CT3072253.FirstTimeFF3", true);

Deleted : user_pref("CT3072253.FixPageNotFoundErrors", true);

Deleted : user_pref("CT3072253.GroupingServerCheckInterval", 1440);

Deleted : user_pref("CT3072253.GroupingServiceUrl", "hxxp://grouping.services.conduit.com/");

Deleted : user_pref("CT3072253.HPInstall", false);

Deleted : user_pref("CT3072253.HasUserGlobalKeys", true);

Deleted : user_pref("CT3072253.Initialize", true);

Deleted : user_pref("CT3072253.InitializeCommonPrefs", true);

Deleted : user_pref("CT3072253.InstallationAndCookieDataSentCount", 1);

Deleted : user_pref("CT3072253.InstallationId", "fft7113.tmp.exe");

Deleted : user_pref("CT3072253.InstallationType", "XPE");

Deleted : user_pref("CT3072253.InstalledDate", "Mon Jun 04 2012 01:07:21 GMT+0100 (GMT Daylight Time)");

Deleted : user_pref("CT3072253.IsGrouping", false);

Deleted : user_pref("CT3072253.IsInitSetupIni", true);

Deleted : user_pref("CT3072253.IsMulticommunity", false);

Deleted : user_pref("CT3072253.IsOpenThankYouPage", true);

Deleted : user_pref("CT3072253.IsOpenUninstallPage", false);

Deleted : user_pref("CT3072253.LanguagePackLastCheckTime", "Sun Jun 03 2012 18:01:27 GMT+0100 (GMT Daylight Ti[...]

Deleted : user_pref("CT3072253.LanguagePackReloadIntervalMM", 1440);

Deleted : user_pref("CT3072253.LanguagePackServiceUrl", "hxxp://translation.users.conduit.com/Translation.ashx[...]

Deleted : user_pref("CT3072253.LastLogin_3.12.0.8", "Mon Jun 04 2012 01:07:22 GMT+0100 (GMT Daylight Time)");

Deleted : user_pref("CT3072253.LatestVersion", "");

Deleted : user_pref("CT3072253.Locale", "en");

Deleted : user_pref("CT3072253.MCDetectTooltipHeight", "83");

Deleted : user_pref("CT3072253.MCDetectTooltipShow", false);

Deleted : user_pref("CT3072253.MCDetectTooltipUrl", "hxxp://@EB_INSTALL_LINK@/rank/tooltip/?version=1");

Deleted : user_pref("CT3072253.MCDetectTooltipWidth", "295");

Deleted : user_pref("CT3072253.MyStuffEnabledAtInstallation", false);

Deleted : user_pref("CT3072253.OriginalFirstVersion", "");

Deleted : user_pref("CT3072253.SearchBackToDefaultEngine", false);

Deleted : user_pref("CT3072253.SearchCaption", "uTorrentControl2 Customized Web Search");

Deleted : user_pref("CT3072253.SearchFromAddressBarIsInit", true);

Deleted : user_pref("CT3072253.SearchFromAddressBarUrl", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT307[...]

Deleted : user_pref("CT3072253.SearchInNewTabEnabled", true);

Deleted : user_pref("CT3072253.SearchInNewTabIntervalMM", 1440);

Deleted : user_pref("CT3072253.SearchInNewTabLastCheckTime", "Mon Jun 04 2012 01:07:22 GMT+0100 (GMT Daylight [...]

Deleted : user_pref("CT3072253.SearchInNewTabServiceUrl", "hxxp://newtab.conduit-hosting.com/newtab/?ctid=EB_T[...]

Deleted : user_pref("CT3072253.SearchInNewTabUserEnabled", false);

Deleted : user_pref("CT3072253.SendProtectorDataViaLogin", true);

Deleted : user_pref("CT3072253.ServiceMapLastCheckTime", "Sun Jun 03 2012 18:01:23 GMT+0100 (GMT Daylight Time[...]

Deleted : user_pref("CT3072253.SettingsLastCheckTime", "Mon Jun 04 2012 01:07:21 GMT+0100 (GMT Daylight Time)"[...]

Deleted : user_pref("CT3072253.SettingsLastUpdate", "1337169810");

Deleted : user_pref("CT3072253.TBHomePageUrl", "hxxp://search.conduit.com/?ctid=CT3072253&SearchSource=13");

Deleted : user_pref("CT3072253.ThirdPartyComponentsInterval", 504);

Deleted : user_pref("CT3072253.ThirdPartyComponentsLastCheck", "Sun Jun 03 2012 18:01:23 GMT+0100 (GMT Dayligh[...]

Deleted : user_pref("CT3072253.ThirdPartyComponentsLastUpdate", "1331805997");

Deleted : user_pref("CT3072253.ToolbarShrinkedFromSetup", false);

Deleted : user_pref("CT3072253.TrusteLinkUrl", "hxxp://trust.conduit.com/CT3072253");

Deleted : user_pref("CT3072253.TrustedApiDomains", "conduit.com,conduit-hosting.com,conduit-services.com,clien[...]

Deleted : user_pref("CT3072253.UserID", "UN73709272829284890");

Deleted : user_pref("CT3072253.alertChannelId", "1463702");

Deleted : user_pref("CT3072253.approveUntrustedApps", true);

Deleted : user_pref("CT3072253.autoDisableScopes", -1);

Deleted : user_pref("CT3072253.backendstorage.cbcountry_000", "4742");

Deleted : user_pref("CT3072253.backendstorage.cbfirsttime", "4D6F6E204A756E20303420323031322030313A30373A32372[...]

Deleted : user_pref("CT3072253.backendstorage.url_history0001", "687474703A2F2F7777772E66616365626F6F6B2E636F6[...]

Deleted : user_pref("CT3072253.components.129573915102477663", false);

Deleted : user_pref("CT3072253.components.129593762370823811", false);

Deleted : user_pref("CT3072253.components.129749445881800338", false);

Deleted : user_pref("CT3072253.components.129805375651312503", false);

Deleted : user_pref("CT3072253.generalConfigFromLogin", "{\"ApiMaxAlerts\":\"12\",\"SocialDomains\":\"social.c[...]

Deleted : user_pref("CT3072253.globalFirstTimeInfoLastCheckTime", "Sun Jun 03 2012 18:01:23 GMT+0100 (GMT Dayl[...]

Deleted : user_pref("CT3072253.homepageProtectorEnableByLogin", true);

Deleted : user_pref("CT3072253.initDone", true);

Deleted : user_pref("CT3072253.isAppTrackingManagerOn", true);

Deleted : user_pref("CT3072253.isSearchProtectorNotifyChanges", false);

Deleted : user_pref("CT3072253.myStuffEnabled", true);

Deleted : user_pref("CT3072253.myStuffPublihserMinWidth", 400);

Deleted : user_pref("CT3072253.myStuffSearchUrl", "hxxp://Apps.conduit.com/search?q=SEARCH_TERM&SearchSourceOr[...]

Deleted : user_pref("CT3072253.myStuffServiceIntervalMM", 1440);

Deleted : user_pref("CT3072253.myStuffServiceUrl", "hxxp://mystuff.conduit-services.com/MyStuffService.ashx?Co[...]

Deleted : user_pref("CT3072253.navigateToUrlOnSearch", false);

Deleted : user_pref("CT3072253.revertSettingsEnabled", true);

Deleted : user_pref("CT3072253.searchProtectorDialogDelayInSec", 10);

Deleted : user_pref("CT3072253.searchProtectorEnableByLogin", true);

Deleted : user_pref("CT3072253.testingCtid", "");

Deleted : user_pref("CT3072253.toolbarAppMetaDataLastCheckTime", "Sun Jun 03 2012 18:01:23 GMT+0100 (GMT Dayli[...]

Deleted : user_pref("CT3072253.toolbarContextMenuLastCheckTime", "Sun Jun 03 2012 18:01:34 GMT+0100 (GMT Dayli[...]

Deleted : user_pref("CT3072253.usageEnabled", false);

Deleted : user_pref("CT3072253.usagesFlag", 2);

Deleted : user_pref("CommunityToolbar.ETag.hxxp://Settings.toolbar.search.conduit.com/root/CT3072253/CT3072253[...]

Deleted : user_pref("CommunityToolbar.ETag.hxxp://alerts.conduit-services.com/root/1463702/1459356/UK", "\"0\"[...]

Deleted : user_pref("CommunityToolbar.ETag.hxxp://appsmetadata.toolbar.conduit-services.com/?ctid=CT3072253", [...]

Deleted : user_pref("CommunityToolbar.ETag.hxxp://contextmenu.toolbar.conduit-services.com/?name=GottenApps&lo[...]

Deleted : user_pref("CommunityToolbar.ETag.hxxp://contextmenu.toolbar.conduit-services.com/?name=OtherApps&loc[...]

Deleted : user_pref("CommunityToolbar.ETag.hxxp://contextmenu.toolbar.conduit-services.com/?name=SharedApps&lo[...]

Deleted : user_pref("CommunityToolbar.ETag.hxxp://contextmenu.toolbar.conduit-services.com/?name=Toolbar&local[...]

Deleted : user_pref("CommunityToolbar.ETag.hxxp://dynamicdialogs.alert.conduit-services.com/alert/dlg.pkg", "\[...]

Deleted : user_pref("CommunityToolbar.ETag.hxxp://dynamicdialogs.toolbar.conduit-services.com/DLG.pkg?ver=3.12[...]

Deleted : user_pref("CommunityToolbar.ETag.hxxp://servicemap.conduit-services.com/Toolbar/?ownerId=CT3072253",[...]

Deleted : user_pref("CommunityToolbar.ETag.hxxp://translation.toolbar.conduit-services.com/?locale=en", "\"1c8[...]

Deleted : user_pref("CommunityToolbar.LatestLibsPath", "file:///C:\\Users\\Emily_x\\AppData\\Roaming\\Mozilla\[...]

Deleted : user_pref("CommunityToolbar.LatestToolbarVersionInstalled", "");

Deleted : user_pref("CommunityToolbar.SearchFromAddressBarSavedUrl", "hxxp://uk.search.yahoo.com/search?fr=gre[...]

Deleted : user_pref("CommunityToolbar.ToolbarsList", "CT3072253");

Deleted : user_pref("CommunityToolbar.ToolbarsList2", "CT3072253");

Deleted : user_pref("CommunityToolbar.ToolbarsList4", "CT3072253");

Deleted : user_pref("CommunityToolbar.globalUserId", "e6906da7-a6d1-4d5e-82c8-551fc3ac34d5");

Deleted : user_pref("CommunityToolbar.isAlertUrlAddedToFeedItemTable", true);

Deleted : user_pref("CommunityToolbar.isClickActionAddedToFeedItemTable", true);

Deleted : user_pref("CommunityToolbar.notifications.alertDialogsGetterLastCheckTime", "Sun Jun 03 2012 18:01:2[...]

Deleted : user_pref("CommunityToolbar.notifications.alertEnabled", false);

Deleted : user_pref("CommunityToolbar.notifications.alertInfoInterval", 60);

Deleted : user_pref("CommunityToolbar.notifications.alertInfoLastCheckTime", "Mon Jun 04 2012 01:07:30 GMT+010[...]

Deleted : user_pref("CommunityToolbar.notifications.clientsServerUrl", "hxxp://alert.client.conduit.com");

Deleted : user_pref("CommunityToolbar.notifications.locale", "en");

Deleted : user_pref("CommunityToolbar.notifications.loginIntervalMin", 1440);

Deleted : user_pref("CommunityToolbar.notifications.loginLastCheckTime", "Sun Jun 03 2012 18:01:23 GMT+0100 (G[...]

Deleted : user_pref("CommunityToolbar.notifications.loginLastUpdateTime", "1313487611");

Deleted : user_pref("CommunityToolbar.notifications.messageShowTimeSec", 20);

Deleted : user_pref("CommunityToolbar.notifications.servicesServerUrl", "hxxp://alert.services.conduit.com");

Deleted : user_pref("CommunityToolbar.notifications.showTrayIcon", false);

Deleted : user_pref("CommunityToolbar.notifications.userCloseIntervalMin", 300);

Deleted : user_pref("CommunityToolbar.notifications.userId", "f017af6a-7c4e-4ec1-a30c-8cd0ad2a699b");

Deleted : user_pref("CommunityToolbar.originalHomepage", "hxxp://search.iminent.com/?appId=F5A0C82F-491E-4CD1-[...]

Deleted : user_pref("CommunityToolbar.originalSearchEngine", "SearchTheWeb");

-\\ Google Chrome v27.0.1453.94

File : C:\Users\Emily_x\AppData\Local\Google\Chrome\User Data\Default\Preferences

Deleted [l.2213] : homepage = "hxxp://search.iminent.com/?appId=F5A0C82F-491E-4CD1-A7DE-A47F81438A45",


AdwCleaner[s1].txt - [21952 octets] - [01/06/2013 12:18:45]

########## EOF - C:\AdwCleaner[s1].txt - [22013 octets] ##########


Junkware Removal Tool (JRT) by Thisisu

Version: 4.9.4 (05.06.2013:1)

OS: Windows 7 Home Premium x86

Ran by Emily_x on 01/06/2013 at 12:22:57.33


~~~ Services

~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Default_Page_URL

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0BEC4524-53E6-4CD5-85B2-CCC697C45C18}

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{30BC4772-A654-49D6-979A-0489E2DF4C7F}

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{E30675F3-9D85-48F8-8883-AACD8EFA62D9}

~~~ Files

Successfully deleted: [File] "C:\Users\Public\Desktop\play more great games!.url"

~~~ Folders

~~~ FireFox

Emptied folder: C:\Users\Emily_x\AppData\Roaming\mozilla\firefox\profiles\ujof0tp0.default\minidumps [4 files]

~~~ Event Viewer Logs were cleared


Scan was completed on 01/06/2013 at 12:24:29.70

End of JRT log


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Hello pitalappy

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?


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I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools


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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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