Fresh Install Slows Desktop Loading Time

[cfdltech]

Obviously, slow desktop load is common with infected computers. This computer had zero infections before I did a fresh install of windows XP. I did a complete format and install. I reinstalled all the drivers and several programs. The computer boots to the desktop just fine.

I lastly installed malwarebytes 1.75 and completely updated it. Now, when I login the desktop takes several minutes to display the icons and taskbar. The background is visible.

I uninstalled malwarebytes and it fixed. On the next login the desktop instantly pulls up. I reinstalled malwarebytes and again the desktop load time slows to a crawl.

This is a registered version of Pro and I am thinking it has to do with enabling protection mode at startup.

I am disabling this but I would like malware protection on startup but not at having a 5+ minute login time.

There are several posts with this but the author mainly seemed to stem from an infection.

Do not post telling me to run a scan or anything that implies that the computer has an infection as this is clearly something wrong with the installation of malewarebytes.

Is there a registry fix or services configuration that could help the desktop load time but keep it where malwarebytes can run at startup?

[cfdltech]

Yes, I disabled the "Start Protection module with Windows" and it's all good.

Is there a way to have this enabled but not screw up windows login time?

[daledoc1]

Hello and welcome, cfdltech:

Sorry you are experiencing slow desktop loading times on a fresh install of WinXP with MBAM PRO.

The staff & experts will need additional information about the system in order to pinpoint the possible cause and solution for you.

It could be something as simple as needing to set mutual exclusions between MBAM and your AV, or it could be another hardware or software problem (not necessarily infection).

Since you are paid user of MBAM PRO, you may wish to contact the help desk directly for free assistance.

If you are a home user, please use this form: Contact Consumer Support

If you are a corporate/business/enterprise/educational customer, please use this form: Contact Corporate Support

Alternatively, if you prefer to be helped here in the forum, please follow the instructions below and post back with the following logs as attachments to your next reply:

• Checkresults.txt from mbam-check
  
• A couple of protection logs, if you have them
  
• DDS.txt from DDS
  
• Attach.txt from DDS
  

These will provide the MBAM staff with a bit of information that will permit them to pinpoint the cause and the solution for you.

Thanks!

daledoc1

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.

Double-click on mbam-check.exe to run it, it should then open a log file.

Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool.

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

• 
  When done, DDS will open two (2) logs:
• 
  
  1. DDS.txt
     
  2. Attach.txt
     

• Save both reports to your desktop
  
• Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
  --->You can ignore the note about zipping the Attach.txt file in most cases.
  

[cfdltech]

Thank you. This shouldn't be a problem. However, I have a question:

Should I restore the protection module to run at windows and then go through the long wait to get to the desktop before generating the logs?

The machine does not have a anti-virus just malwarebytes. It's just a fresh install with some standard software reloaded on it, MsOffice, 7zip, adobe reader, notepad++, etc. I'll go through the official support if needed after we give it a shot but I felt like I could get some good things to try here and I felt like the community should be aware.

[daledoc1]

Hi:

Yes, I would think that setting it to start with Windows & then collecting the scan logs would provide the most useful info for troubleshooting the issue you describe.

Just an FYI, I expect you already know this, but MBAM is NOT an anti-virus, and is not a substitute for one: Does Malwarebytes Anti-Malware replace antivirus software?

So, once you get your current issue sorted (or, really, even now, before that!) it would be very highly advisable to install a robust AV, either free or paid.

Please either post back here with the logs, or please include those logs when you open a ticket at the help desk.

Without that basic info, I don't expect that the staff/experts will be able to sort this out definitively.

Thanks!

daledoc1

[AdvancedSetup]

If the computer is slow or locking with the Protection Module enabled then go ahead and leave it off and do the DDS scan and the MBAM CHECK scan and post back all logs please and we'll see if we can tell what's going on.

Thanks