Lasting Repercussions from April Issue

[cgtracydms]

I'm going to preface this by stating that it isn't a rant, but rather genuine concerns and an attempt to get contacted by someone at Malwarebytes who can actually discuss them

Since the outage in April, which was clearly a nightmare for everyone involved, we have continued to experience problems with our Malwarebytes Enterprise Edition installation. Specifically, just weeks after the incident, on May 6th, 2013, our database size grew rapidly to the point where it exceeded the 10GB limit imposed by SQLExpress. This brought our entire installation to a screeching halt. I immediately reached out to support using the ticket system. Ticket #336701. It took 3 days to reach a solution, and to add insult to injury, *I* devised the solution before support did. We even submitted detailed steps to support on exactly what we did to resolve it.

Now, today, we have again exceeded the database size limit and our installation again is down. As I stated, I'm very concerned with not only the quality and design of the product, but by the inadequate support resources dedicated to it.

And before I get pounced on by the fanboys who say that the team is working hard, have more patience, etc. Malwarebytes produces a very solid and well-respected consumer product. This is one of the reasons that our CTO insisted that we implement MEE for our company. However, we paid a fair amount of money for this product with the expectation that it would be well supported and work adequately. It is not and has not. If Malwarebytes was not prepared to support this product then they should not have released it until it, and they, were ready.

Now, I am stuck with a non-functional product, not once, not twice, but three times now in a 45 day period of time. That is unacceptable in my opinion and my company is expecting that Malwarebytes make it right.

[Mainard]

Hello cgtracydms,

I have updated your private message.

I will close topic as you are being assisted with corporate support.

Thank you very much.