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Website blocking grayed out after installing Quicktime

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I just completed rebuilding a pc from scratch with Windows XP Professional x86. It appears that when the newest version of Apple's Quicktime is installed, the Website Blocking protection becomes grayed out and cannot be checked to enable it. If you exit the protection and re-enable it, it will work again until the computer is restarted. Then the same thing again.

I have re-setup the computer from scratch 3 times (formatted the hard drive, installed drivers, did all MS Updates, etc.). The computer is running the latest versions of basic software.....Adobe Reader 11.0.3, Java JRE7u21, InfraRecorder, MS Works 9, PowerDVD 5 and Avast Antivirus 8.0.1489.

Exceptions have been inserted into both Avast and Malwarebytes for each program.

Malwarebytes Website blocking protection works fine until Apple Quicktime is installed. As soon as Quicktime installation completes, the website protection becomes grayed out and problem begins.

Quicktime is needed because of a quicktime movie for a client's advertisement he has posted on his webpage so I can't just uninstall Quicktime.

Any idea what could be with the Quicktime installation that could break the Website Blocking protection?

I did just disable the Auto Update option for Quicktime to see if that helps but it didn't help.

Anyone else run into this?

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Hello and welcome dg@cs: :)

Did you reboot the computer once or twice after the installation?

If you did, and if the reboot did not resolve the issue, please follow the instructions below and post back with the following logs as attachments to your next reply:

  • Checkresults.txt from mbam-check
  • A couple of protection logs, if you have them
  • DDS.txt from DDS
  • Attach.txt from DDS

These will provide the MBAM staff with a bit of information that will permit them to pinpoint the cause and the solution for you.




Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.

Double-click on mbam-check.exe to run it, it should then open a log file.

Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:



Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool.

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:

    1. DDS.txt
    2. Attach.txt

  • Save both reports to your desktop
  • Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
    --->You can ignore the note about zipping the Attach.txt file in most cases.

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