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Please help me with removal of Trojan.Ransom and PUM.UserWLoad

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  • Root Admin

Hello and :welcome:

Please uninstall ALL versions of Java and restart the computer.

Java 7 Update 17

Java 7 Update 17 (64-bit)

Java Auto Updater

Java™ 6 Update 32

Java™ 6 Update 39

Java™ 6 Update 43 (64-bit)

JavaFX 2.1.1

Please visit the following page and download our Anti-Rootkit.

Malwarebytes Anti-Rootkit

Follow the basic directions from that page. Copy the zip file contents to a new folder and then run it.

If needed go into Safe Mode and try to run from there but if at all possible try to run it from Normal Windows mode first. Only use Safe Mode as a last resort.

Then post back the log file and we'll continue from there.

If you have any questions or issues please let me know.


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  • 4 weeks later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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