Infected with "System Care Antivirus", mbam.exe crashes when attempting scan in safe mode

[RussMartin]

I've viewed your guide on how to remove this threat but unfortunately whenever mbam.exe is launched in safe mode, it crashes within seconds of starting a scan. I've tried opening the program using as many techniques as I could find on these forums but the scan still crashes instantly and windows tells me to "close program".

DDS (Ver_2012-11-20.01) - NTFS_AMD64 NETWORK

Internet Explorer: 9.0.8112.16483

Run by Clare at 1:46:45 on 2013-05-29

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.3895.2921 [GMT 1:00]

.

AV: AVG Anti-Virus 2013 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: AVG Anti-Virus 2013 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}

.

============== Running Processes ===============

.

C:\windows\system32\lsm.exe

C:\windows\system32\svchost.exe -k DcomLaunch

C:\windows\system32\svchost.exe -k RPCSS

C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\windows\system32\svchost.exe -k netsvcs

C:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted

C:\windows\system32\svchost.exe -k LocalService

C:\windows\system32\svchost.exe -k NetworkService

C:\windows\system32\ctfmon.exe

C:\windows\Explorer.EXE

C:\$Recycle.Bin\S-1-5-18\$3b99f81f31d5dbab1bcf87d0107a285a\U

C:\Users\Clare\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Clare\AppData\Local\Google\Chrome\Application\chrome.exe

C:\windows\system32\wbem\wmiprvse.exe

C:\windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

mWinlogon: Userinit = userinit.exe

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

TB: @C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll

uRun: [Google Update] "C:\Users\Clare\AppData\Local\Google\Update\GoogleUpdate.exe" /c

uRunOnce: [7C5469718EE086D400007C53ED228BBE] C:\ProgramData\7C5469718EE086D400007C53ED228BBE\7C5469718EE086D400007C53ED228BBE.exe

mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2

mRun: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

mRun: [Dell Registration] C:\Program Files (x86)\System Registration\prodreg.exe /boot

mRun: [RoxWatchTray] "c:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"

mRun: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"

mRun: [NeroLauncher] C:\Program Files (x86)\Nero\SyncUP\NeroLauncher.exe 900

mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume

mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup

mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY

mRunOnce: [1] C:\Program Files (x86)\Malwarebytes' Anti-Malware\Chameleon\mbam-chameleon.exe /r /p

StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BLUETO~1.LNK - C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-System: ConsentPromptBehaviorAdmin = dword:5

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm

IE: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab

TCP: NameServer = 192.168.0.1

TCP: Interfaces\{659C960A-8A61-4831-8392-CED5A242002F} : DHCPNameServer = 192.168.0.1

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

SSODL: WebCheck - <orphaned>

x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

x64-Run: [igfxTray] C:\windows\System32\igfxtray.exe

x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe

x64-Run: [Persistence] C:\windows\System32\igfxpers.exe

x64-Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe

x64-Run: [sysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe

x64-Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe

x64-Run: [stage Remote] C:\Program Files (x86)\Dell\Stage Remote\StageRemote.exe -Quiet

x64-Run: [DellStage] "C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\start.umj" --startup

x64-IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab

x64-DPF: {CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab

x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab

x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>

x64-Notify: igfxcui - igfxdev.dll

x64-SSODL: WebCheck - <orphaned>

.

============= SERVICES / DRIVERS ===============

.

R0 AVGIDSHA;AVGIDSHA;C:\windows\System32\drivers\avgidsha.sys [2012-10-15 63328]

R0 Avgloga;AVG Logging Driver;C:\windows\System32\drivers\avgloga.sys [2012-9-21 225120]

R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\windows\System32\drivers\avgmfx64.sys [2012-11-15 111968]

R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\windows\System32\drivers\avgrkx64.sys [2012-9-14 40800]

R0 PxHlpa64;PxHlpa64;C:\windows\System32\drivers\PxHlpa64.sys [2011-11-17 55856]

R1 Avgtdia;AVG TDI Driver;C:\windows\System32\drivers\avgtdia.sys [2012-9-21 200032]

R3 HECIx64;Intel® Management Engine Interface;C:\windows\System32\drivers\HECIx64.sys [2011-11-17 56344]

R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2011-11-17 533096]

S1 AVGIDSDriver;AVGIDSDriver;C:\windows\System32\drivers\avgidsdrivera.sys [2012-10-22 154464]

S1 Avgldx64;AVG AVI Loader Driver;C:\windows\System32\drivers\avgldx64.sys [2012-10-2 185696]

S2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2011-11-17 89600]

S2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe [2012-11-15 5814904]

S2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe [2012-10-22 196664]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2011-11-17 13336]

S2 NAUpdate;Nero Update;C:\Program Files (x86)\Nero\Update\NASvc.exe [2011-11-25 687400]

S2 RoxWatch12;Roxio Hard Drive Watcher 12;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [2010-11-25 219632]

S2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2011-11-17 1692480]

S2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-11-17 2533400]

S3 BTWAMPFL;BTWAMPFL;C:\windows\System32\drivers\btwampfl.sys [2011-11-17 349736]

S3 btwl2cap;Bluetooth L2CAP Service;C:\windows\System32\drivers\btwl2cap.sys [2011-11-17 39464]

S3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\windows\System32\drivers\CtClsFlt.sys [2011-11-17 176096]

S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]

S3 Impcd;Impcd;C:\windows\System32\drivers\Impcd.sys [2011-11-17 158976]

S3 IntcDAud;Intel® Display Audio;C:\windows\System32\drivers\IntcDAud.sys [2011-11-17 317440]

S3 RoxMediaDB12OEM;RoxMediaDB12OEM;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [2010-11-25 1116656]

S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2011-11-17 250984]

S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2010-11-21 59392]

S3 TsUsbGD;Remote Desktop Generic USB Device;C:\windows\System32\drivers\TsUsbGD.sys [2010-11-21 31232]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2013-2-18 1255736]

S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-23 57184]

.

=============== Created Last 30 ================

.

2013-05-25 21:17:25 -------- d-sh--w- C:\windows\System32\%APPDATA%

2013-05-25 21:10:15 -------- d-----w- C:\ProgramData\7C5469718EE086D400007C53ED228BBE

2013-05-19 00:21:12 2382848 ----a-w- C:\windows\SysWow64\mshtml.tlb

2013-05-19 00:21:12 2382848 ----a-w- C:\windows\System32\mshtml.tlb

2013-05-18 13:15:46 983400 ----a-w- C:\windows\System32\drivers\dxgkrnl.sys

.

==================== Find3M ====================

.

2013-04-13 05:49:23 135168 ----a-w- C:\windows\apppatch\AppPatch64\AcXtrnal.dll

2013-04-13 05:49:19 350208 ----a-w- C:\windows\apppatch\AppPatch64\AcLayers.dll

2013-04-13 05:49:19 308736 ----a-w- C:\windows\apppatch\AppPatch64\AcGenral.dll

2013-04-13 05:49:19 111104 ----a-w- C:\windows\apppatch\AppPatch64\acspecfc.dll

2013-04-13 04:45:16 474624 ----a-w- C:\windows\apppatch\AcSpecfc.dll

2013-04-13 04:45:15 2176512 ----a-w- C:\windows\apppatch\AcGenral.dll

2013-04-12 14:45:08 1656680 ----a-w- C:\windows\System32\drivers\ntfs.sys

2013-04-10 06:01:54 265064 ----a-w- C:\windows\System32\drivers\dxgmms1.sys

2013-04-10 03:30:50 3153920 ----a-w- C:\windows\System32\win32k.sys

2013-04-05 01:08:44 2312704 ----a-w- C:\windows\System32\jscript9.dll

2013-04-05 01:00:30 1392128 ----a-w- C:\windows\System32\wininet.dll

2013-04-05 00:59:24 1494528 ----a-w- C:\windows\System32\inetcpl.cpl

2013-04-05 00:56:16 173056 ----a-w- C:\windows\System32\ieUnatt.exe

2013-04-05 00:55:47 599040 ----a-w- C:\windows\System32\vbscript.dll

2013-04-04 22:11:34 1800704 ----a-w- C:\windows\SysWow64\jscript9.dll

2013-04-04 22:02:59 1427968 ----a-w- C:\windows\SysWow64\inetcpl.cpl

2013-04-04 22:02:17 1129472 ----a-w- C:\windows\SysWow64\wininet.dll

2013-04-04 21:58:51 142848 ----a-w- C:\windows\SysWow64\ieUnatt.exe

2013-04-04 21:57:45 420864 ----a-w- C:\windows\SysWow64\vbscript.dll

2013-04-04 13:50:32 25928 ----a-w- C:\windows\System32\drivers\mbam.sys

2013-03-19 06:04:06 5550424 ----a-w- C:\windows\System32\ntoskrnl.exe

2013-03-19 05:53:58 48640 ----a-w- C:\windows\System32\wwanprotdim.dll

2013-03-19 05:53:58 230400 ----a-w- C:\windows\System32\wwansvc.dll

2013-03-19 05:46:56 43520 ----a-w- C:\windows\System32\csrsrv.dll

2013-03-19 05:04:13 3968856 ----a-w- C:\windows\SysWow64\ntkrnlpa.exe

2013-03-19 05:04:10 3913560 ----a-w- C:\windows\SysWow64\ntoskrnl.exe

2013-03-19 04:47:50 6656 ----a-w- C:\windows\SysWow64\apisetschema.dll

2013-03-19 03:06:33 112640 ----a-w- C:\windows\System32\smss.exe

2013-03-12 00:10:56 282744 ------w- C:\windows\System32\MpSigStub.exe

.

============= FINISH: 1:47:04.29 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume2

Install Date: 16/02/2013 14:48:39

System Uptime: 29/05/2013 01:07:58 (0 hours ago)

.

Motherboard: Dell Inc. | | 024DTD

Processor: Intel® Pentium® CPU P6200 @ 2.13GHz | CPU 1 | 2127/533mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 451 GiB total, 410.581 GiB free.

D: is CDROM ()

.

==== Disabled Device Manager Items =============

.

Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}

Description: Security Processor Loader Driver

Device ID: ROOT\LEGACY_SPLDR\0000

Manufacturer:

Name: Security Processor Loader Driver

PNP Device ID: ROOT\LEGACY_SPLDR\0000

Service: spldr

.

==== System Restore Points ===================

.

RP5: 19/02/2013 03:00:10 - Windows Update

RP6: 27/02/2013 02:29:17 - Windows Update

RP7: 14/03/2013 01:55:20 - Windows Update

RP8: 26/03/2013 21:15:45 - Windows Update

RP9: 08/04/2013 21:58:56 - Installed AVG 2013

RP10: 08/04/2013 21:59:31 - Installed AVG 2013

RP11: 10/04/2013 22:37:37 - Windows Update

RP12: 11/04/2013 03:00:15 - Windows Update

RP13: 24/04/2013 02:20:25 - Windows Update

RP14: 18/05/2013 14:11:43 - Windows Update

RP15: 19/05/2013 01:19:52 - Windows Update

.

==== Installed Programs ======================

.

Adobe AIR

Adobe Flash Player 10 ActiveX

Adobe Flash Player 10 Plugin

Adobe Reader X (10.1.6) MUI

Advanced Audio FX Engine

AVG 2013

Bejeweled 2 Deluxe

Bing Bar

Bing Bar Platform

Bing Rewards Client Installer

Blackhawk Striker 2

Blio

Bounce Symphony

Build-a-lot 2

Cake Mania

Chuzzle Deluxe

D3DX10

Dell DataSafe Local Backup

Dell DataSafe Local Backup - Support Software

Dell Edoc Viewer

Dell Getting Started Guide

Dell MusicStage

Dell PhotoStage

Dell Product Registration

Dell Stage

Dell Stage Remote

Dell Support Center

Dell Touchpad

Dell VideoStage

Dell Webcam Central

Diner Dash 2 Restaurant Rescue

DirectX 9 Runtime

Dora's World Adventure

DW WLAN Card

eBay

Escape Whisper Valley

Farm Frenzy

FATE

Final Drive Fury

Final Drive Nitro

Google Chrome

IDT Audio

Intel® Control Center

Intel® Management Engine Components

Intel® Processor Graphics

Intel® Rapid Storage Technology

Java Auto Updater

Java 6 Update 27

Java 6 Update 27 (64-bit)

Jewel Quest

Jewel Quest Solitaire 2

Junk Mail filter update

Luxor

Malwarebytes Anti-Malware version 1.70.0.1100

Mesh Runtime

Microsoft .NET Framework 4 Client Profile

Microsoft .NET Framework 4 Extended

Microsoft Application Error Reporting

Microsoft Default Manager

Microsoft Office 2010

Microsoft Search Enhancement Pack

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

MSVCRT

MSVCRT_amd64

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

Namco All-Stars PAC-MAN

Nero 10 Movie ThemePack Basic

Nero Blu-ray Player

Nero Control Center 10

Nero ControlCenter 10 Help (CHM)

Nero Core Components 10

Nero Update

Penguins!

PhotoShowExpress

Plants vs. Zombies - Game of the Year

PlayReady PC Runtime x86

Poker Superstars III

Polar Bowler

Polar Golfer

Quickset64

RBVirtualFolder64Inst

Realtek Ethernet Controller Driver

Realtek USB 2.0 Card Reader

Roxio Activation Module

Roxio BackOnTrack

Roxio Burn

Roxio Creator Starter

Roxio Express Labeler 3

Roxio File Backup

Samantha Swift

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)

Security Update for Microsoft .NET Framework 4 Extended (KB2487367)

Security Update for Microsoft .NET Framework 4 Extended (KB2656351)

Security Update for Microsoft .NET Framework 4 Extended (KB2736428)

Security Update for Microsoft .NET Framework 4 Extended (KB2742595)

Shared C Run-time for x64

Skype™ 5.5

Sonic CinePlayer Decoder Pack

SyncUP

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft .NET Framework 4 Extended (KB2468871)

Update for Microsoft .NET Framework 4 Extended (KB2533523)

Update for Microsoft .NET Framework 4 Extended (KB2600217)

Update Installer for WildTangent Games App

Virtual Villagers 4 - The Tree of Life

Visual Studio 2010 x64 Redistributables

Wedding Dash - Ready, Aim, Love!

WIDCOMM Bluetooth Software

WildTangent Games

WildTangent Games App (Dell Games)

Windows Live Communications Platform

Windows Live Essentials

Windows Live ID Sign-in Assistant

Windows Live Installer

Windows Live Language Selector

Windows Live Mail

Windows Live Mesh

Windows Live Mesh ActiveX Control for Remote Connections

Windows Live Messenger

Windows Live MIME IFilter

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live Remote Client

Windows Live Remote Client Resources

Windows Live Remote Service

Windows Live Remote Service Resources

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

Zinio Reader 4

Zuma Deluxe

.

==== Event Viewer Messages From Past Week ========

.

29/05/2013 01:39:28, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.

29/05/2013 01:08:54, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

29/05/2013 01:08:52, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

29/05/2013 01:08:46, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

29/05/2013 01:08:40, Error: Microsoft-Windows-WLAN-AutoConfig [10000] - WLAN Extensibility Module has failed to start. Module Path: C:\windows\System32\bcmihvsrv64.dll Error Code: 21

29/05/2013 01:08:37, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}

29/05/2013 01:08:21, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AVGIDSDriver Avgldx64 discache spldr Wanarpv6

29/05/2013 01:08:21, Error: Service Control Manager [7003] - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.

29/05/2013 01:08:21, Error: Service Control Manager [7003] - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.

29/05/2013 01:08:21, Error: Service Control Manager [7001] - The AVGIDSAgent service depends on the AVGIDSDriver service which failed to start because of the following error: A device attached to the system is not functioning.

29/05/2013 01:08:20, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

29/05/2013 01:07:26, Error: Service Control Manager [7006] - The ScRegSetValueExW call failed for FailureActions with the following error: Access is denied.

29/05/2013 01:07:03, Error: Service Control Manager [7023] - The Function Discovery Resource Publication service terminated with the following error: %%-2147024891

29/05/2013 01:07:03, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error: %%-2147024891

29/05/2013 01:07:00, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

29/05/2013 01:06:24, Error: Service Control Manager [7024] - The AVGIDSAgent service terminated with service-specific error %%-536753636.

29/05/2013 01:06:22, Error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.

.

==== End Of File ===========================

[MrCharlie]

Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

P2P Warning:

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

MrC

Note:

Please read all of my instructions completely including these.

Make sure you're subscribed to this topic:

Click on the

Follow This Topic Button

(at the top right of this page), make sure that the

Receive notification

box is checked and that it is set to

Instantly

Removing malware can be unpredictable

...things can go very wrong!

Backup

any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>Please stick with me until I give you the "all clear" and

Please don't waste my time by leaving before that

.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[RussMartin]

RogueKiller V8.5.4 _x64_ [Mar 18 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Safe mode with network support

User : Clare [Admin rights]

Mode : Scan -- Date : 05/29/2013 02:37:56

| ARK || FAK || MBR |

¤¤¤ Bad processes : 1 ¤¤¤

[sVCHOST] svchost.exe -- C:\Windows\System32\svchost.exe [x] -> KILLED [TermProc]

¤¤¤ Registry Entries : 7 ¤¤¤

[RUN][Rogue.AntiSpy-ST] HKCU\[...]\RunOnce : 7C5469718EE086D400007C53ED228BBE (C:\ProgramData\7C5469718EE086D400007C53ED228BBE\7C5469718EE086D400007C53ED228BBE.exe) [-] -> FOUND

[RUN][Rogue.AntiSpy-ST] HKUS\S-1-5-21-1317124429-3685728574-3032272629-1001[...]\RunOnce : 7C5469718EE086D400007C53ED228BBE (C:\ProgramData\7C5469718EE086D400007C53ED228BBE\7C5469718EE086D400007C53ED228BBE.exe) [-] -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-21-1317124429-3685728574-3032272629-1001\$3b99f81f31d5dbab1bcf87d0107a285a\n.) [x] -> FOUND

[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$3b99f81f31d5dbab1bcf87d0107a285a\n) [-] -> FOUND

[HJ INPROC][ZeroAccess] HKLM\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$3b99f81f31d5dbab1bcf87d0107a285a\n) [-] -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

[ZeroAccess][FILE] n : C:\$recycle.bin\S-1-5-18\$3b99f81f31d5dbab1bcf87d0107a285a\n [-] --> FOUND

[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-18\$3b99f81f31d5dbab1bcf87d0107a285a\@ [-] --> FOUND

[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-18\$3b99f81f31d5dbab1bcf87d0107a285a\U --> FOUND

[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-18\$3b99f81f31d5dbab1bcf87d0107a285a\L --> FOUND

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ Infection : ZeroAccess|Rogue.AntiSpy-ST ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST9500325AS +++++

--- User ---

[MBR] 84e30f79be7d4a9fb13caa958eeaf763

[bSP] e48ad812832b27d4da105d283e988733 : Windows 7/8 MBR Code

Partition table:

0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo

1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 15000 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 30926848 | Size: 461838 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[1]_S_05292013_02d0237.txt >>

RKreport[1]_S_05292013_02d0237.txt

[MrCharlie]

Please read the following information first.

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan also.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall

http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest: (if found)

[RUN][Rogue.AntiSpy-ST] HKCU\[...]\RunOnce : 7C5469718EE086D400007C53ED228BBE (C:\ProgramData\7C5469718EE086D400007C53ED228BBE\7C5469718EE086D400007C53ED228BBE.exe) [-] -> FOUND

[RUN][Rogue.AntiSpy-ST] HKUS\S-1-5-21-1317124429-3685728574-3032272629-1001[...]\RunOnce : 7C5469718EE086D400007C53ED228BBE (C:\ProgramData\7C5469718EE086D400007C53ED228BBE\7C5469718EE086D400007C53ED228BBE.exe) [-] -> FOUND

[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-21-1317124429-3685728574-3032272629-1001\$3b99f81f31d5dbab1bcf87d0107a285a\n.) [x] -> FOUND

[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$3b99f81f31d5dbab1bcf87d0107a285a\n) [-] -> FOUND

[HJ INPROC][ZeroAccess] HKLM\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$3b99f81f31d5dbab1bcf87d0107a285a\n) [-] -> FOUND

Now click Delete on the right hand column under Options

-------------

Next click on the Files tab and put a check next to these and uncheck the rest. (if found)

[ZeroAccess][FILE] n : C:\$recycle.bin\S-1-5-18\$3b99f81f31d5dbab1bcf87d0107a285a\n [-] --> FOUND

[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-18\$3b99f81f31d5dbab1bcf87d0107a285a\@ [-] --> FOUND

[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-18\$3b99f81f31d5dbab1bcf87d0107a285a\U --> FOUND

[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-18\$3b99f81f31d5dbab1bcf87d0107a285a\L --> FOUND

Now click Delete on the right hand column under Options

-------------

Next click on the Processes tab and put a check next to these and uncheck the rest. (if found)

[sVCHOST] svchost.exe -- C:\Windows\System32\svchost.exe [x] -> KILLED [TermProc]

Now click Delete on the right hand column under Options

-------------

Next..............

Download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
  
• Open the folder where the contents were unzipped and run mbar.exe
  
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  
• Wait while the system shuts down and the cleanup process is performed.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt
  

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that your system is now functioning normally.

MrC

[MrCharlie]

How are we doing??

Do you still need help or can I close this post??

MrC

[RussMartin]

Sorry, is my sisters computer and had to check with her. We will be formatting it so you can close this.

Thanks!

[LDTate]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!