Received Error - MBAM_ERROR_CHECK_INFECTED (0,7)

[jerdoggmckoy]

As the topic explains, during a scan I received the following error:

MBAM_ERROR_CHECK_INFECTED (0,7)

I clicked ok, and the scan is still continuing to run. But I'm guessing that I am infected then based on the error message?

Thanks in advance for any help!

[AdvancedSetup]

Hello and

Please create an mbam-check log:

• Download mbam-check.exe from here and save it to your desktop
  
• Double-click on mbam-check.exe to run it, it should then open a log file
  
• Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post
  

Next, Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool.

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

When done, DDS will open two (2) logs:

1. DDS.txt
   
2. Attach.txt
   

• Save both reports to your desktop
  
• Please include the following logs in your next reply: DDS.txt and Attach.txt
  You can ignore the note about zipping the Attach.txt file in most cases.
  

Thanks

[jerdoggmckoy]

Thank you very much! I've attached the files. Please let me know if I need to do anything else.

attach.txt

CheckResults.txt

dds.txt

[AdvancedSetup]

You have a very old version of MBAM on your system. I would recommend following this advice to update.

http://forums.malwarebytes.org/index.php?showtopic=122284

You also show a few errors in your Event Logs that should be addressed and I'm not seeing an active antivirus program on your system.

At least update MBAM and do a Quick Scan and post back that log please.

==== Event Viewer Messages From Past Week ========
.
5/26/2013 5:42:55 PM, Error: Service Control Manager [7038]  - The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:  The password for this account has expired. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
5/26/2013 5:42:55 PM, Error: Service Control Manager [7000]  - The NVIDIA Update Service Daemon service failed to start due to the following error:  The service did not start due to a logon failure.
5/26/2013 5:39:58 PM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the lxdiCATSCustConnectService service to connect.
5/26/2013 5:39:58 PM, Error: Service Control Manager [7000]  - The lxdiCATSCustConnectService service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
5/26/2013 5:39:34 PM, Error: Microsoft-Windows-Kernel-Processor-Power [35]  - Performance power management features on processor 7 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
5/26/2013 5:39:34 PM, Error: Microsoft-Windows-Kernel-Processor-Power [35]  - Performance power management features on processor 6 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
5/26/2013 5:39:34 PM, Error: Microsoft-Windows-Kernel-Processor-Power [35]  - Performance power management features on processor 5 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
5/26/2013 5:39:34 PM, Error: Microsoft-Windows-Kernel-Processor-Power [35]  - Performance power management features on processor 4 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
5/26/2013 5:39:34 PM, Error: Microsoft-Windows-Kernel-Processor-Power [35]  - Performance power management features on processor 3 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
5/26/2013 5:39:34 PM, Error: Microsoft-Windows-Kernel-Processor-Power [35]  - Performance power management features on processor 2 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
5/26/2013 5:39:34 PM, Error: Microsoft-Windows-Kernel-Processor-Power [35]  - Performance power management features on processor 1 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
5/26/2013 5:39:34 PM, Error: Microsoft-Windows-Kernel-Processor-Power [35]  - Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
5/26/2013 5:18:07 PM, Error: disk [11]  - The driver detected a controller error on \Device\Harddisk6\DR6.
5/26/2013 5:16:29 PM, Error: Service Control Manager [7034]  - The CrashPlan Backup Service service terminated unexpectedly.  It has done this 1 time(s).
5/23/2013 4:58:15 PM, Error: Service Control Manager [7034]  - The Advanced Link Manager Server service terminated unexpectedly.  It has done this 1 time(s).
.
==== End Of File ===========================

[jerdoggmckoy]

Thanks, this time the log came up clean. However, the weird thing is that every time I reboot my keyboard won't work for a few seconds until I remove and/or remove & replace the batteries. And I've been using Windows Defender for protection, but every time I try to open it I get an error stating it can't open. Something still seems fishy. I may have to do a full OS restore =(

mbam-log-2013-05-26 (19-42-37).txt

[AdvancedSetup]

Well to make sure there is not an underlying infection you could have someone help you check on it further.

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

Thanks

[jerdoggmckoy]

Thank you very much! I greatly appreciate all the help you've given me. My computer is probably due for a reinstall anyway, so just to be sure and not risk anything I've proceeded to do an OS reinstall. Thanks again!

[AdvancedSetup]

No problem, you're welcome. I'll go ahead and close your topic here then and good luck with the rebuild.

If you do need any further assistance though please let us know

Take care